Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  State Farm Insurance Company

  1 State Farm Plz Bloomington, IL 61701-4300

• 

  Steve Franks, State Farm Insurance Agent

  405 N Willowbrook Rd Coldwater, MI 49036-9462

• 

  State Farm Insurance Company

  PO Box 2316 Bloomington, IL 61702-2316

• 

  State Farm Insurance Company

  PO Box 2327 Bloomington, IL 61702-2327

• 

  State Farm Insurance

  8345 Main St Ellicott City, MD 21043-4875

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23 2022 I filed a claim of hit and run on 1 of the 4 cars I have insured with State Farm. I also had a incident where someone keyed the car door when it was outside. When I spoke with the claims agent I informed her these were 2 different incidents but she assured me it was all filed on 1 claim. Took car to shop they refused to do both under 1 claim. Called back to SF and was told I had to pay 2 deductibles & told too bad I was given bad information. Since I opted to move the vehicle, the body shop said I had to pay for their parts they ordered. After a 3 hour conversation with SF I was told the parts were paid for by SF and I just need to get car and move. The body shop then help my car hostage for 3 days and told me in order to pick up the car, I had to pay for the parts. When I called SF again I was told it was again a mistake on SF claims agent and that I had to pay the parts. My claim check was reduced based on what I was told was for payment of the part to the shop. So each time I called I got a different answer that ended up costing me more out of pocket. My agent ***** ***** refused to assist me to resolve the issue with the claim, he got rude and argumentative and eventually hung up on me. I have been his customer for 30 years and with SF for 44 years, this is not acceptable. I ended up having to pay out of pocket for the part to get my car released from being held hostage. I was told 2 times the car was resolved by state farm only to be told by other individuals it would cost me out of pocket more than the deductible. I am also filing claim to the insurance commission against SF and my Agent ***** *****. Having 5 cars till recently 1 was sold and a 600k home with ***** ***** for the past 30 years, I am appalled at the service I have received. I spoke with **** ****** who assured me I would have no more issues and to date, I have a bumper in my garage I was forced to pay to get my car back, a reduced check and a car still not repaired in driveway.

  Business Response

  Date: 08/31/2022

  Thank you for the opportunity to reply to your correspondence dated 8/25/22. While we
  cannot share specific details in this public response, our claims department contacted the
  complainant on 8/30/22 to address his concerns. We were unable to resolve this matter but we will review and consider new information if presented.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in an accident with my garage door accidentally falling on my car while I was trying to back my car out of it, it damaged the frame and completely crashed the back glass.
  When I called up State Farm to file a claim they told me that in the state of MA it is required by law for an in person review of the damage and an appraiser will have to approve the repair damages. When I tried to schedule for that, the earlier possible appointment for an in person visit is more than 1 month out and they are not ready to do a virtual review although the repair shop agreed to send them all the pictures and an estimate of the damages
  My car is basically non drivable from the damage and on top of that they don’t provide renters insurance as well in MA and are not ready to help me in any way and even suggested to pay out of my pocket if I cannot wait for in person appointment and told me this is the best they can do and asked me to make a best decision for my self.
  I have been a costumer with them for 5 years now with no major claims and this is how they treat their insurers. I want them to either schedule a in person visit sooner if it is absolutely required or give me a rental till the time they cannot schedule it.

  Business Response

  Date: 09/01/2022

  Thank you for the opportunity to reply to your correspondence dated 8/25/22. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant since 8/3/122, to address his concerns. We have reached a satisfactory resolution.

  Customer Answer

  Date: 09/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This involves an auto claim. Date of Loss 3/29/22
  The accident was the fault of the driver with State Farm. the Claim# *********** My insured went ahead and paid for the repairs to his vehicle because State Farm was taking so long to get back to our insured. He has been waiting on his money for repairs that they are liable for. I personally started reaching out to the adjuster on file on 6/10/22. 2nd req on 6/15/22 I called State Farm 6/21/22 and left the adjuster Jacinda and she never returned my call. 7/5 I ask our insured if he has received anything from the adjuster. He also called and left a VM. I called again 7/20 spent 33 mins on the call and spoke with Jenny. supposedly State Farm had yet to get recorded statement from their client. 7/25 f/U with State Farm again. 8/1 My insured heard from the adjuster asking for receipts. Which both myself and my insured sent them to her.-No reply from adj. 8/9 I followed up with Jacinda again, and once again no reply. 8/17 I called State Farm again, spoke with 3 diff individuals. The last being Alan Anderson who promised me he would push my inquiry to the top and someone would respond to me via email . 8/23 I'm on hold once again 24 mins so far.

  Business Response

  Date: 08/31/2022

  
  
  Re: BBB Case Number: ********
  
  
  To Whom It May Concern:
  
  Thank you for the opportunity to reply to your correspondence dated 08-24-2022. While we cannot 
  share specific details in this public response, our Claims Department contacted the complainant on 
  08-26-2022 to address his concerns, and We are continuing to work with the consumer to resolve this 
  matter.
  
  
  Sincerely,
  
  Injury Claims Department **************
  State Farm Insurance Companies
  
  

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  the adjuster called our insured on 9/1/22  and told my insured Kris Cowan that payment was approved and it was being mailed. 

  I want to thank you very much for your help in this matter. 

  ***** ****** ****
  
  ********* ********* *****
  
  ************ ** *****
  
  ************

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested to have my policy canceled on July 29th and fund for car insurance was pulled for the next month on July 25th for 348.37 state farm is miss handling money and only wants to refund 218.00. Policy renews on the 1st of everymonth meaning the fund should be returned in full.

  Business Response

  Date: 09/01/2022

  Thank you for the opportunity to reply to your correspondence dated 8/24/22. While we
  cannot share specific details in this public response, our SFPP Department contacted the
  complainant since 8/31/22, to address her concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. 

• Initial Complaint

  Date:08/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am beyond frustrated with State Farms customer service. On 08/13 we had a large oak tree branch fall on the roof of your house causing a huge hole. On 08/14 we filed a claim with State Farm (claim # *********), and since then nothing has been done about the situation.
  
  For 1 week straight I have called our “claim handler” ******** (************) and left voicemail after voicemail. She has not once returned our calls. I can send my phone log to show how many times I have called her. I also called her supervisor ******** and again just got her voicemail, and again she never returned my voicemail.
  
  The property is located at **** ****** ****** **** ******* ** *****. AGAIN, THERE IS A HUGE OAT TREE ON THE ROOF OF OUR HOUSE AND IT HAS CAUSED 2 HOLES. I NEED SOMEONE TO COME TAKE PICTURES OF THE DAMAGE SO WE MAY MOVE FORWARD. Please call me at ************.
  
  Thank you

  Business Response

  Date: 08/31/2022

  Thank you for the opportunity to reply to your correspondence dated 8/24/22. While we
  cannot share specific details in this public response, our claims department contacted the
  complainant on 8/24/22 to address his concerns. We are continuing to work with the consumer to resolve this matter. 

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HELLO,
  THANK YOU FOR TAKING THE TIME TO READ MY COMPLAIN WITH STATE FARM 
   Claim Number  : ** ** * *** *   Occurred  06/17/2022
   Claim Number: ***********   Date of Incident: 05/27/2021  - Because of this claim  ****** *********  said that also  corrosion / rust appeared due to a bad repair , someone cut some corners here. Not only to age of the car like State Farm is keep saying . So is both - a combination  per ****** ********* in Destin Florida.  Also the final inspection report shows it and in the estimate provided as well.
  
  Is been 2 months since my car is in the shop but nothing has been done to it so far , STATE FARM  is moving so slowly and after 2 months i don't even have an agent assigned to my claim , every single day I have to call and ask toasign and agent to mu case and talk to a manager to try to escalade this as we need a car of course and no luck, i have to start again and again with my story and is so frustrating as i am not sure if they even take any notes because they are not on the same page at all  , every agent is saying something else.
  Anyway I called myself few times ****** ********* * ***** ( in Destin Florida where I took my car in for repairs ) and the manger and the guy making the estimates said said that the car was not fixed correctly from a previous accident occurred in May 2021 and it is a combination of bad fix and rust . And in order to proceed with the current damage the previous damage needs to be fixed the right way now.
   AS PER ****** ********* : is an hazard and not safe to drive it : it is a safety issue if the car is not fixed the right way and they DENY TO FIX THE CAR THE WAY STATE FARM WANT TO and ****** DENIED TO PROCEED WITH THE REPAIRS OCCURRED FROM THE LAST ACCIDENT IF THE PREVIOUS ONES ARE NOT DONE CORRECTLY. This is a big shop all over the nation and still state farm don't consider their professional opinion.

  Business Response

  Date: 09/01/2022

  Thank you for the opportunity to reply to your correspondence dated 8/22/22. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant since 8/23/22, to address her concerns. We are continuing to work with the consumer to resolve this matter.

  Customer Answer

  Date: 09/02/2022

   I am rejecting this response because:

  
  

  so far they did do nothing , is still pending on their end and delaying everything so much. is been 7 weeks since the incident and the case is in the same status as day one when i dropped the car at the repair shop.  thank you
  

  
  
  
  

  Business Response

  Date: 09/10/2022

  Thank you for the opportunity to reply to your correspondence dated 9/2/2022. While we
  cannot share specific details in this public response, our Claims Department contacted consumer on 9/1/22 tp address her concerns. We have reached a satisfactory resolution

  Customer Answer

  Date: 09/13/2022

   I am rejecting this response because:
  
  
  Thank you for your help.
  
  Yes, the car was declared a total loss but now  they offered less for the car based on the market value.
  
  They
  told me to research and find card like mine in my area and send them
  over. I did find cars and sent over to them and average value is
  $24-25K plus tax on top of that.
  Unfortunately they offered for my car only $19K which I believe is not fair at all.
  
  

  Could you please help again, we did not reach any agreement like they are saying !
  

  
  

  
  

  
  

  Thank you.
  

  
  

  below is state farm letter : 
  

  
  

  September 2, 2022 ******* ***** **** * ******* ** ***** ** ********** ***** **** ****** ** *** ***** ******* ** ********** *** ***** ******* ***********
  Date of Loss: June 17, 2022
  

  Our Insured: ******* *****
  Vehicle: 2013 Toyo Highlander Limited 4WD
  Dear ******* ****** 
  

  Thank you for taking the time to review your total loss settlement with us. To assist us in
  determining actual cash value, we consider information obtained by our representatives,
  information provided by you, vehicle valuation services, and other sources.
  

  The actual cash value of your vehicle is $19,529.00. While you consider the settlement, here is
  a reference of the items we discussed:
  • If you choose to surrender your vehicle to us, the amount payable will be $21,210.72.
  • Your rental is authorized through 9/9/2022. Any charges after this date will be your
  responsibility.
  • Enclosed for your review is the vehicle evaluation used to assist in determining the actual
  cash of your vehicle.
  Please contact us as soon as possible once you have decided how you would like to proceed
  with your total loss claim. Our regular business hours are 7:00 a.m. to 7:00 p.m. Monday
  through Friday. ***********
  Page 2
  September 2, 2022
  Sincerely, ***** *** ******* ***** ********** ***** ******** **** ***
  State Farm Mutual Automobile Insurance Company
  Take advantage of our self-service options
  Go to ************** or the mobile app to manage your claim - easily review claim status,
  select a repair facility, reserve a rental vehicle, update direct deposit account information for
  claim payments and many other insurance and banking services.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from State Farm on 8-22-22 stating my homeowners insurance policy will be terminated 10-26-22 due to claim activity since 2018. I have not been paid out for any claims but had called to ask about hail damage on my roof. I obtained a new roof in 2022 and no issues now noted. State Farm said it's not worth filing a claim bc the damage from the hail is not higher than my deductible so I didn't. SF is now saying they are dropping me even though I have been a client for 30 years. I have their paperwork even stating no funds were paid to me. Why have home owners insurance if you can't call them to ask about weather damage of file ask about filing a claim for an act of God? I received no funds from SF at my current residence. I do not want my policy cancelled for no apparent reasons.

  Business Response

  Date: 08/31/2022

  Thank you for the opportunity to reply to your correspondence dated 8/24/22. While we
  cannot share specific details in this public response, our underwriting department contacted the
  complainant on 8/29/22 to address her concerns, and we have reached a satisfactory resolution of this matter with the consumer.

  Customer Answer

  Date: 08/31/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3, 2022 an insured driver represented by State Farm was suspected of drunk driving and totaled one of my parked vehicles and damaging another. A claim was filed and police report indicating fault was available on July 20, 2022, It has been 33 days since the availability of the police report indicating fault due to a suspected impaired driver insured by State Farm. State Farm has not reached out to my insurance to settle the incident or indicateD the status of the claim (*********).

  Business Response

  Date: 08/26/2022

  Thank you for the opportunity to reply to your correspondence dated August 23, 2022. While
  we cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 26, 2022, to address his concerns. We have reached a satisfactory resolution.

  Customer Answer

  Date: 08/29/2022

   I am rejecting this response because:
  
  
  Although State Farm did make contact with me and begin the process to a resolution. Steps have not been completed to warrant the settlement of the issue. I would like if the BBB keep the claim open until a resolution is met by both parties. Please feel free to contact me for further updates. 

  Business Response

  Date: 09/09/2022

  Thank you for the opportunity to reply to your correspondence dated August 30, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on September 1, 2022, to address his concerns. We were unable to resolve this but we will review and consider new information if presented. 

  Customer Answer

  Date: 09/13/2022

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. State Farm representatives have reached out to me and we have reached an agreeable settlement regrading the vehicle that prompted the complaint to the BBB. A settlement check has been mailed out.  Aside from receiving the check I can attest to the matter being closed and I thank the BBB for their assistance.  I believe that the BBB added to the prompt resolution of the issue. 

  
  

  ****** ** ****

• Initial Complaint

  Date:08/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7th 2022 our lower level was flooded due to a broken faucet. I called State Farm to report it and see what my next steps were. I was told to I could start clean up and they would be in touch. My downstairs carpet was soaked and bubbled up. On May 13th they called to start the process of the claim. After multiple phone calls where you only get an answering service they finally showed up in Mid July to take pictures. I supplied them on their website with the plumbers diagnostic, billing, pictures etc.. which they claim they never received. They call again I then send everything through the email they supply me. But receive nothing in return. They call during our work hours but if we return their calls it goes directly to voicemail. Now they have closed the claim without any form of payment or compensation for the loss to our home. We have lost all the flooring in the main part of the lower level due to the mold. Several of our stored items due to water damage. They can’t seem to locate the pictures that their adjuster took when they were here. I’ve included pictures of our basement prior to the water damage, their website that shows I sent the information asked for. They are quick to raise the prices of insurance or cancel if you run late on a payment but have no follow through if you have to actually use your insurance.

  Business Response

  Date: 08/28/2022

  Thank you for the opportunity to reply to your correspondence dated August 23, 2022. While we
  cannot share specific details in this public response, our Claims Department contacted the
  complainant on August 26, 2022, to address her concerns. We are continuing to work with the
  consumer to resolve this matter.
  

  
  

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20th I visited the state farm mutual office in Middletown CT. I went there to pay 1/2 of my vehicle premium. I try to pay with cash and a lady name ****** ******** told me that she didn't have change. I ask her if they accept pre- pay credit cards? She said yes. I gave her one credit card for the amount of $55.00 and another for $25.00 and I also gave her $2.00 in cash to complete the total amount of $82.00. the total amount for my vehicle premium was $164.00 for 6 months.. so I wanted to pay half.. she took the pre-pay credit cards and told me that she was going to apply it to my policy and that if she had any problems she would get in contact with me. Weeks went by and I recieved a Bill from the company stating that I only pay $2.00 in cash for my premium. immediately called her and she said that the money went into a life insurance policy. That she would take care of it.. Mind you I don't carry a life insurance policy with state Farms.. so I waited for another week. This time they apply $25.00 one of the pre-pay credit card to my policy and the other credit card for the amount of$55.00 is missing. Meanwhile the company still requesting payment from me.. I spoke with another lady in that office name ******* and she told me that she's aware of the situation with the credit cards and that I only owe them the other half of the payment.. I ask her to send it to me in writing and she told me that she would send it to me by E-mail which I never received.. I have try to communicate with ***** ****** my state farm agent and everytime I call to speak with him these Ladies informed me that he is aware of what's going on with the credit cards situation and that he will get back to me.. last person I spoke with was a lady name ********* and she told me that the money from $55.00 credit card was placed into another account and the credit card company refunded the money back into the card and they discarded it the credit card . They no longer have it.. please help!!

  Business Response

  Date: 09/01/2022

  Thank you for the opportunity to reply to your correspondence dated 8/23/22. While we
  cannot share specific details in this public response, our agent has been in touch with the
  complainant since 7/19/22, to address her concerns and will continue to work with them and State Farm Underwriting in order to reach a satisfactory
  resolution.