Business Profile

Insurance Companies

State Farm Insurance Company

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Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,012 total complaints in the last 3 years.
1,664 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Following an accident, I was referred by State Farm to ******* for an estimate. I was told towing and a rental car would be provided at no cost, but was not informed that these services were conditional on accepting repairs based on the initial estimate. The “preliminary estimate” took place on 6/16/2025.
I agreed only to an estimate. However, once my vehicle was at *******, I was later told that payment for the tow was contingent on me authorizing repairs. When I declined the repairs due to the estimate being incomplete. Then even after State Farm paid the exorbitant towing bill of $557.50 my vehicle remained blocked in and inaccessible because ******* had not been informed that the tow had been paid. This forced my need to take an **** home at the cost of $70.
The estimate process itself was limited by State Farm policy. No road test was done, and no diagnostic codes were pulled—despite my car stalling while in motion after the accident, a significant safety issue. The mechanic stated the car was “driveable” without checking for internal or electronic issues. This seems designed to avoid liability for mechanical damage.
******* informed me they could not investigate internal damage unless repairs were approved first. This policy makes it impossible to get a full and accurate estimate without first committing to an unknown repair cost. That’s both illogical and misleading. So State Farm says the car is driveable because it suits them only. It is not based on any real testing of the vehicle which they won’t allow without my agreement to repair the vehicle prior to the estimate.
What I am requesting:
Acknowledgment that the towing and rental were presented in a misleading manner.
Clarification of State Farm’s policy on estimates and why diagnostics are prohibited unless repairs are pre-authorized..
Revision of the policy to allow for full diagnostic evaluation before repair commitment.
A corrected estimate of my vehicle that includes internal damages
Business Response
Date: 06/23/2025
Thank you for forwarding this inquiry to our team for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A hail storm came through my town early in 2025. Multiple neighbors on both sides of my home were given new roofs with no issues from different insurance companies. Despite two separate roofing companies and an outside source that works in another state all saying my home had clear hail storm damage, my claim was denied.
Business Response
Date: 06/19/2025
Thank you for forwarding this inquiry to our team for review. ***** ******** concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/19/2025
I am rejecting this response because: This is simple a canned response to my issue. Until I have a new roof on my clearly hail damaged roof this complaint will stay open.

Business Response
Date: 06/23/2025
Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/23/2025
I am rejecting this response because: Roof still not replaced.

Customer Answer
Date: 06/24/2025
The claim was approved after threat of legal action but I have not received official documentation of the approval yet and am waiting to receive that paperwork before closing the complaint. The process with them has not been pleasant however and took me threatening a lawyer and this complaint to get my obvious roof damage fixed so even with this finally being accepted I am far from pleased with the company.
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had a tornado and hail damage all at the same time on March 15, 2025. Finally we had an adjuster come out in a Uhaul rental van. We are getting 2 new roofs, gutter guards, and 2 new windows but they are not going to do anything to our steel siding. I sent in pictures of it, the contractor sent pictures and they said it was not consistent with hail damage and denied it 3 times. I filed with the State of Missouri. I can show it but no one wants to come out and see it. They are denying the claim.

I would like to have someone to professionally come out and paint the siding.
Business Response
Date: 06/19/2025
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/30/2025
State Farm called me and took care of my complaint. All I needed was to have the BBB send them a letter, and they took care of it!
Customer Answer
Date: 06/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23485147, and find that this resolution is satisfactory to me.
Initial Complaint
Date:06/18/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We told our Auto Insurance Broker (**** ****State Farm) that we would not be renewing our policy on 5/29/25 verbally on the phone. I also called on June 6th and left a voice mail stating that we found another insurance company and would not be renewing. **** ***-State Farm automatically withdrew $483.41 on 6/14/25
Business Response
Date: 06/19/2025
Thank you for forwarding this inquiry to our team for review. Customer/Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23483954, and find that this resolution is satisfactory to me. Date Sent: 6/20/2025 10:42:40 AM
**** *** from State Farm has returned the $483.41 back to our credit card. We are now satisfied and we would like to remove this claim.
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got rear-ended back on April 21th. I filed a claim number *********** under the policy of the person at fault and it is still pending repair due to the person having a $10k limit. Who also happened to be a State Farm policy holder . State Farm informed me if I want to get my car repair faster to go under my policy because in cases like this that’s what they inform customers in situations like this. I filed a claim *********** under my policy to proceed with repair State Farm is giving kickbacks on my quote. They quoted from ****** **** who and ********* ****** *********. I told State Farm I wanted to go with ********* ********* because they can fixed my car sooner and ****** is not available I told the end of June. State Farm received both quotes and declare my car as a total loss without having a conversation with me or having my ok as they are the repair shop I wanted to go. State Farm did not evaluate my damage to give me an estimate as it is obligated on every claim that is file customer get provided of an estimate for repair as they look around for repair themselves to send to the company for negotiation. I was denied a rental car which I have covered for under my policy. My claim *********** was processed poorly and I was told it was in company best interest and they will not send an assignment to the repair shop I picked who said my car is repairable. I was questioning by a State Farm representative stating that will I really used the rapid shop I mentioned because customers would say they will use an shop then don’t. That was very out of line and out of pocket when they advertised that customer get to pick repair shop of their choice. I have been finding my insurance since April we are not in June still no progress of getting my car repair or allowing me to have a rental car for an incident that was not my fault. The steps for claims are to investigate, estimate damages, negotiate than settle. State Farm they didn’t estimate my damage.
Customer Answer
Date: 06/18/2025
Picture at the time of the accident 4/21/25. I have been fighting this case for almost 3 months with no answers. The repair shop contacted State Farm to get their estimate that should provided to me doing their process of investigation but sadly that part was not done and they couldn’t provided an answer to the repair shop for them to compare their estimates with State Farm to negotiate. My claim handler ********* * and ****** have not been helpful through the process and have been very rude and disrespectful and denied me my rights as a policy holder.
Business Response
Date: 06/19/2025
Thank you for forwarding this inquiry to our team for review. Stephania Louis concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/19/2025
I am rejecting this response because: i have been dealing with this matter since March 21th still no resolution. I have been denied my every right as a holder from a rental car, to a repair shop of my choice and doing the process of my claim State Farm never valued to the damage of my car to give me the opportunity to fix it. I spend 3 hours at a repair shop for State Farm to approve their quote still this day they have not done so and I had to missed 3 hours of work. State Farm still collecting my premiums every month while I get turn down for my repair for an accident that was not my fault and have full coverage with rental included. This matter has been going since March we are now in June. I have been disrespected by my claim handlers when I call State Farm I get 10 different stories and no one knows what’s going on. It’s frustrating and very unfair that insurance companies are allowed to treat customers the way they do. I need a solution not a phone call from them. I don’t trust phone conversations with them because they tell me one thing today and when I call to follow up on it the next representative can’t find the notes.

Customer Answer
Date: 06/19/2025
****** **** want to replace everything in my car when ********* ****** ***** to save what they can such as my front hood. If my car was a total loss will I keep fighting to keep my car? No. While State Farm wants to save themselves $4k they want me to go get a loan for $30-40k raise my premiums with a brand new car. Truly is a shame. When I walked in ******** **** job before I told them I was going under my insurance they gave me a verbal estimate around $3k-$3,500 to fix my damage. Then they said why won’t you go under the person at fault policy which would have been the right thing to do but can’t because they also have State Farm and they farm sold them a stinky policy to say the least while other policy holder paying an arm and a leg to stay covered and have coverage for those around them. This is a nightmare I just need my car fix like I have been told it’s fixable by ********* ****** and as state farm quoted me back in April 9th not sure why being informed by them going under my policy would have been a quicker process just to wait for months later to have no better outcome. It’s traumatic enough people have to experience the physical damage of an accident but have to fight insurance to keep their words in their policy. Why didn’t State Farm evaluate my damages like they back in April. Even with homeowners insurance when you file a claim they send an appraiser, then you find your own then the negotiations takes place why is the process different for State Farm this time around when I file the claim under my policy. Denied me a rental car which I pay for. They advertise customer can choose whatever repair shop they want, they do not have to be in contract with State Farm, even say sometimes it’s best if you go outside of a body shop because your cost of repair maybe less with labor, they say any about that is different from what the repair shop quoted me they will pay the difference by dealing straight with the repair shop of my choice. Non of those took place when I file the claim under my policy

Business Response
Date: 06/23/2025
Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/23/2025
I am rejecting this response because: this matter have been in there hands since March 21th all I’ve heard is a lot of looking into and no action to a solution. It’s does not take this long to process a claim once its file. As all there is to it is for insurance to Investigate, give their estimate, payment, repair/ rental. It’s not that hard this is beyond madness. They don’t have to contact me as they have all the information needed to resolve this claim. I don’t want to go with their repair shop and I made that decision very cleared, I also said if they don’t want to approve my repairs estimate to cancel my claim under my policy as I will continue the claim open under the person at fault with a $10k liability limit. They still make it seem as if it’s a rocker science and they don’t have a solution for either open claim. Nothing but corporate robbery. I can’t wait for another phone call as I have talked to too many people in the last for months from State Farm I have the call log to prove it and my conversation notes to prove all they are doing is too give me a run around. My damage and accident experience is not a concern to them just simply corporate verbiage. I need my car repair that’s my focus.

Customer Answer
Date: 06/23/2025
I will not go with their preferred shop as it is customer choice to choose their own shop. I have provided them with ********* ****** ********* information and quote which have been uploaded to my file a long time ago and ****** spoke to the shop last week and told them they will follow up with me. She never did and then today I got a call just to not tell me they have not received a repair shop info from me then said they see that I picked an outside shop. They don’t need to call me all they have to do is fixed their mistakes and I will not go to ******** **** for repair I made that cleared numerous time. I need my claim resolved. ***** who called me this morning act like they don’t have no ideas of what’s going on. Not sure how many people it takes to file a process a claim. Nothing but foolishness. They open a rental car task still with no approved estimate, no check, no follow up to the repair shop I chose. If this is no nonsense idk what is
Initial Complaint
Date:06/17/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My roof was damaged by a storm 05/18/2025. I have state farm homeowners insurance.
The damage was severe enough that my roof needed replaced. I am getting my roof
replaced today (06/27/2025). I uploaded the quote for the new roof. The roof is
costing me $9,889.00. State farm would only pay me $388.00 after my deductable
was met. This is unacceptable. I am 69 years old and on a fixed income. The reason
I have homeowners insurance was to pay for something like this. I have been with
state farm since 2016. All that money I paid them was wasted. I hope you can help
me with this because it is hard for me to pay for the roof. Its not right for
them to treat elderly people like this.
Business Response
Date: 06/19/2025
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/19/2025
I am rejecting this response because:
State farm does not want to be fair with this claim. They have no intention of paying it if they can get out of it. I paid premiums for 9
years. They plan to keep my money if they can. It does not bother them to cheat elderly people.

Customer Answer
Date: 06/25/2025
My state farm homeowners policy covered my roof. After the storm on 05/18/25 damaged my roof the adjuster looked at my roof.
What they offered me to repair my roof was not enough. $388. after my deductible. I have since had my roof replaced at a cost to
me of $9,889.00. Please help me to get a fair adjustment on my roof. All those years of paying premiums to state farm was wasted.

Thank you

**** *******
Customer Answer
Date: 07/07/2025
Dear Sir,
I found my State Farm Homeowners policy. I think I have Replacement Cost insurance.
Thank You,

**** *******
Initial Complaint
Date:06/17/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about 31 July 2024, I was in a car accident where my vehicle was rear ended.

I filed a police report and made a claim with the at fault persons insurance policy.

I was provided everything I needed to assist me with getting my vehicle fixed and back on the road.

The issue I have with the insurance company is that when I inquired about Diminished value claim for my vehicle they told me that it was not going to happen.

I went this a diminished value company to help assist with providing paperwork and references to justify the diminished value of my vehicle and the company said even then that was not enough.

I am in the midst of trying to sell/trade my vehicle and the wreck that my car was in actually does diminish the value of my vehicle, so I reached back out to Stare Farm to request the claim again so I can get a fair value for my vehicle. And they satiated that it was already denied, so no one will be taking a look at the claim.

Even though that is actually not the case provided in the document submitted by the claims adjuster who was originally overseeing my claim.

They stated “ Absent any additional documentation for our review, we must deny your diminished value claim.”

I am wanting to know why they blatantly are denying to review the claim even if finished value of a vehicle is a thing, no matter how big or small the accident may have been. The car was hit and repairs were done.
Business Response
Date: 06/19/2025
Thank you for forwarding this inquiry to our team for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.

Customer Answer
Date: 06/19/2025
I spoke with State Farm yesterday, not with the assistance of this BBB complaint, but just by me calling and wanting to figure out the real reason for denial.
I was told the previous claims adjuster had placed in the comments that Hawai’i does not allow for Diminished value claims unless vehicle is being sold under “Hawaii jurisdiction”.
After it was communicated that due to Hawaii jurisdiction, I asked what jurisdiction was referenced to the other party within Stare Farm on the phone and acknowledged that there was no reference to a specific jurisdiction.
I then myself took it into my own hands to find out if there was a jurisdiction and ultimately saw for myself that there is no jurisdiction in Hawaii that covers finished value claims which requires you to (1) sell a vehicle, (2) fails to acknowledge that diminished value is not a thing.
There actually is a case law that supports to idea of diminished value in Hawaii, which is referenced to be ”Richards v. Kailua Auto Machine Service, 10 Haw. App. 613, 622 (Haw. Ct. App. 1994)” .
I was told that they are reassigning the case back to the original claims adjuster to provide the justification for the denial and go from there.
I then asked that since “I know there is no jurisdiction and it comes back there is no jurisdiction what would be the next step?
I am looking for resolutions, not continuous denials as diminished value is owed.

Customer Answer
Date: 06/19/2025
I am rejecting this response because:
This offer is not an offer, but a response to looking into the matter.
I await feedback to the inquiry of understanding my issue.
And look forward to a legit settlement.

Customer Answer
Date: 06/20/2025
20 June 2025 at 1110 I was contacted by Ms. ******* ******** the Team Manager of State Farm for Hawaii claims.
She mentioned that case law is what is providing them context to deny my claim, but when asked no case law was provided.
It was also mentioned that since the appraisal was conducted from someone who does not reside in Hawaii that it’s not a valid appraisal.
I brought up a case law which would find it in my right to recover diminished value regardless of selling my vehicle or not and she still did not acknowledge.
I asked for her information for this follow up for reference. And if there was a supervisor above her and she mentioned no.
Business Response
Date: 06/23/2025
Thank you for forwarding this rebuttal to us for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The issue pertains to an insurance claim regarding a condo we own (*** **** ****** ****** ********* ***** ********** ** *****), where there was a water leak on Feb 20, 2025 (claim #************). Communication with the claims agent (****** *****) has been highly problematic, with little to no response, and no explanation of actions taken or not taken. The local State Farm office (******* *****) tried to help but was unsuccessful. At some point we talked to a claims supervisor, which was only marginally helpful. The issue is still not resolved to this day. They paid some parts of the claim, but with little to no explanation. This also resulted in major communication problems with *******, which did the mitigation and wanted to do repairs. ******* was directly in contact with State Farm, yet did not receive a response and thus contacted us and started sending us bills. Most recently (June 4), we submitted the repair bill from our handyman, but not response. On June 4, we also submitted a bill received from our tenant for renting an ****** for 4 days, but again no response from State Farm.
Business Response
Date: 06/19/2025
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23478996, and find that this resolution is satisfactory to me.
Initial Complaint
Date:06/17/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May of 2024 I suffered tornado damage like many of my neighbors. Inspectors came, roofers came. And they inspected damages and gave quotes. However, the shingle on my home has been discontinued and it is impossible to color match to a new shingle. I was told by the Adjustor that if the shingle was discontinued they would replace the entire roof, which was near needing replacement anyway due to hail damage from the same storm. My claim manager has been hard to contact, doesn’t return phone calls, only states that there is a comparable shingle that can be hand trimmed to match my current shingle. I have spoken with several contractors and none of them are willing to trim individual shingles to this amount to repair my roof. It also seems that trimming the shingle would be outside of the manufacturer’s guidelines on installation. For the last 6 months I have been dealing with the death of my mother, and unable to deal with this frustration. I called today only to find that none of the shingle tests that were ordered were used, and I have been wasting my time sitting, because nothing has been evaluated any further over the past 6 months. I am an active duty service-member and have moved and owned homes all over the world, but I have never experienced this type of service from an insurance agency. All my neighbors had zero issue getting their repairs handled in a timely manner, yet here I sit a year later still unable to repair my home due to ridiculous expectations(trimming shingles to fit) by my case manager.
Business Response
Date: 06/19/2025
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
Initial Complaint
Date:06/16/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A letter was sent to State Farm, dated May 3, 2025, requesting consideration for an adjustment to the premium for the 2018 Lexus and to resolve issues with Drive Safe & Save beacons for the 2018 Lexus and 2020 Ford. State Farm sent a response, dated May 28, 2025. In their response they went to great lengths to address why the request for an adjustment was denied. But no information was provided on how to address the issue with the two beacons. In the letter they provided information on my poor driving habits (speeding and excessive/hard braking) that I can't dispute because I'm unable to access my driving scores per trip or the dates and times this information was captured through the State Farm app. But I can state facts, I am 65 years old, retired, accident-free and not a frequent traveler of the interstate. I mostly travel local streets. Prior to the change from the Drive Safe & Save app to the State Farm app, scores per trip were provided through the app. The letter also stated that the 2020 Ford only had four trips captured since Christmas and this vehicle is driven daily. Further confirming there are issues with recording of trips. I've gone through the steps to test the beacons, the results indicated that they are working properly, but the scores per trips aren't being captured for my viewing. I have been seeking assistance on how to resolve the issue for the past two months. I've contacted the local agents office via phone calls and email, called Tech Support numerous times, and a text was sent to the link provided to chat with a representative. No response had been received until receipt of the letter dated May 28, 2025, that did not provide any information on how to resolve the issue.
Business Response
Date: 06/19/2025
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23477522, and find that this resolution is satisfactory to me.

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Complaints

Customer Complaints Summary

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