Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  State Farm Insurance Company

  1 State Farm Plz Bloomington, IL 61701-4300

• 

  Kallee Genta State Farm Insurance Inc.

  151 Historic 25th St Ogden, UT 84401

• 

  Charlie Trotter - State Farm Agent

  7953 Stage Hills Blvd Ste 103 Bartlett, TN 38133-4046

• 

  Warren Hodges - State Farm Agent

  5100 Poplar Ave Ste 2700 Memphis, TN 38137-2700

• 

  State Farm

  6363 Poplar Ave Ste 432 Memphis, TN 38119

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AGENT and FIELD REPRESENTATIVE continue to IGNORE ALL ATTEMPTS and REFUSE to reply!
  
  I am writing to formally request the contact information for ******** supervisor, including their title, email address, and direct phone number. ****** has demonstrated a shocking level of unprofessionalism and rudeness during our recent interactions, which reflects poorly on your industry. He arrived nearly an hour late for his 8:00 am appointment, strolling in at 8:45 while my contractors waited. Additionally, his lowball offer is completely unacceptable, and he neglected to address the interior damage that was discussed during our 'mandatory' call. Since I am unable to upload any additional claim related documents, I have attached the ******** ********** Report for reference. I intend to file formal complaints with the DCI and the ******** Department of Insurance unless this matter is immediately resolved.

  Business Response

  Date: 06/18/2025

  Thank you for forwarding this inquiry to our team for review. Chris Sanders concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
  
  

  Business Response

  Date: 06/23/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate. 

  Customer Answer

  Date: 06/23/2025

   I am rejecting this response because:

  STATE FARM has NOT REPLIED VIA EMAIL and ADDRESS ANY OF MY ISSUES. Their lame attempt at leaving a voicemail by providing a CORPORATE PHONE NUMBER absolutely FAILED to remotely fix the problem, as expected from their abysmal customer service. They are truly an EMBARRASSMENT to the industry. 

  FOR THE EIGHTH TIME, I want a direct EMAIL and PHONE to the DIRECT SUPERVISOR of BOTH the adjuster and agent that have FAILED to remotely do their jobs!!!!

  
  

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the handling of my Loss of Rent claim, Claim No. ***********, under my homeowner’s insurance policy with State Farm.
  
  Key Details:
  Date of Loss: October 17, 2023
  
  Payment Received: March 26, 2024
  
  Policy Coverage: 12 months of Loss of Rent
  
  Amount Paid: Only 9 months of rent
  
  Unpaid Period: Remaining 3 months
  
  Despite the policy clearly covering 12 months of loss of rent, State Farm has unreasonably limited the payment to only 9 months, based on a 7–8 month construction estimate. This timeline, however, solely reflects the construction phase and does not account for the lengthy delays caused by:
  
  A 5-month payment processing delay, solely due to State Farm’s own procedures;
  
  A 3-month permitting process, which is a standard and necessary component of the renovation timeline;
  
  Significant communication obstacles caused by three different adjusters being assigned during the claim, resulting in fragmented coordination and repeated re-explanation of facts;
  
  Delayed and insufficient responses to my written communications and inquiries over several months.
  
  I have provided detailed explanations, documentation, and attempted resolution through multiple channels. The claim was previously denied, then re-opened, but I have not received any decision so far.
  
  I respectfully request that State Farm:
  
  Pay the remaining 3 months of Loss of Rent as required under the policy, and interest due to the delays.

  Business Response

  Date: 06/19/2025

  Thank you for forwarding this inquiry to our team for review. Wanyong Hu concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 3/15/2025
  Event: ****** ******** Tornado.
  
  A tornado hit my area on the date referenced above. On May 15, my agents office gave me updated contract information for my new adjuster. Their voicemail said out of office, returning 5/16/2025. After several call attempts, I received nothing back until last week stating that State Farm never received my paper work or pictures and they need them sent again.
  
  June 14, I call State Farm and ask for a new adjuster because mine is either dead or fired because she can’t pickup a phone.
  
  June 16th, this person miraculously manages to leave me a voicemail.
  
  I paid 100% of my insurance premiums as expected and required as part of my “contract” to have my house insured. All of this is due to the fact they don’t want to hold up their end of the agreement and replace siding that hasn’t been made for 15 years.
  
  Please help State Farm put together the prices and fix my house.

  Business Response

  Date: 06/19/2025

  Thank you for forwarding this inquiry to our team for review. **** ******* concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:06/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This insurance company cancelled my home owners insurance back in April and I was not aware. They continued to bill me and ask me to pay my insurance bill even though they had cancelled my home owners insurance policy.

  Business Response

  Date: 06/25/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the office for just a quote on property I was thinking about purchasing in Eureka and the process immediately blew up
  No one called me to verify my request but they ordered a ***** ***** report 78 pages on my end
  And said I had made too many inquiries and I had 3 hail storm claims
  They denied me
  Number one I had no idea a simple question would ruin my future ability to get coverage on a future property by adding to inquiries on a 78 page report
  In no such terms did they reach out to me explaining this would happen
  How is the consumer to get a quote?

  Business Response

  Date: 06/16/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

  Customer Answer

  Date: 06/18/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23472177, and find that this resolution is satisfactory to me if they do indeed communicate with me.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:
  
  I am writing to formally lodge a complaint regarding the handling of my auto insurance claim with State Farm Auto and the unacceptable lack of communication from the assigned claims adjuster, Mr. ****** ********.
  
  Liability in this matter has already been determined to rest with the other party. Despite this, I have received no clear direction or assistance from State Farm regarding next steps for repairs, reimbursement, or claim resolution.
  
  I have repeatedly attempted to contact Mr. ******** over the past several weeks. His voicemail message states that he will return calls within one business day. However, I have left multiple messages without receiving any return call or follow-up. This ongoing lack of response has caused unnecessary stress and left me without guidance on how to proceed with my claim.
  
  In the meantime, I have incurred out-of-pocket expenses for a rental vehicle from ********** Rental ($507.52) and for vehicle repair services at ******* ********* ($500.00). To date, these charges have not been addressed or reimbursed by State Farm.
  
  I am requesting the following:
  
  Immediate contact from a representative who can resolve my outstanding claim issues;
  
  A full explanation of what is needed to complete the claim and obtain reimbursement;
  
  Prompt reimbursement of all out-of-pocket expenses related to this claim.
  
  If this issue is not resolved in a timely manner, I will have no choice but to escalate my complaint to the Department of Insurance and pursue further action.
  
  Please consider this a formal request for resolution.
  
  Sincerely,
  *** *********
  
  Claim Numbers: ********** * *********** ************ ******************* ***** ******* **** ****** ******* ** *****

  Business Response

  Date: 06/19/2025

  Thank you for forwarding this inquiry to our team for review. *** ********* concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

  Customer Answer

  Date: 06/19/2025

   I am rejecting this response because:

  I have not received any response from State Farm. Also, I coordinated with ********** Rental regarding the accident claim and they agree that there was no communication from State Farm. ********** Rental supports my claim that there was no communication from the adjuster and they have their notes as supplemental evidence. Once State Farm actually calls me and coordinates with me, I’ll accept their response. 
  

  Regards,

  *** *********

  ************

  
  

  Business Response

  Date: 06/23/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate. 
  
  

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23469833, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/14/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction:
  June 3, 2025
  
  Amount Paid:
  $411.00
  
  
  State Farm committed to provide insurance coverage for both my primary residence and my rental property. I was quoted based on that understanding and paid for the coverage expecting both would be insured. After the policies were bound, I was informed by phone on 06/13/2025 that my rental property was ineligible for coverage due to a prior claim on my primary residence—something State Farm already knew about and failed to disclose when issuing the policies. The prior claim is shown in the binder. This omission misled me into switching coverage under false assumptions. A representative mentioned referring me to another agent for temporary coverage on my rental property and said State Farm might revisit my eligibility after one claim-free year. This led me to question whether the underwriting restriction was known earlier in the process and whether moving forward with the policy was intended to secure my other coverages, which include two homes and three vehicles.

  Business Response

  Date: 06/19/2025

  Thank you for forwarding this inquiry to our team for review. ***** ********* concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

  Customer Answer

  Date: 06/19/2025

  I am rejecting this response because, before closing this matter, I need confirmation that State Farm has fully addressed the issue at hand. As I previously stated, I’m simply asking that State Farm honor the agreement to insure my rental property. This property has never had a claim filed against it since I purchased it in the early 1990s, which makes its denial all the more confusing and unjustified. I would appreciate a clear explanation or resolution that aligns with the original commitment.
  
  
  
  

  Business Response

  Date: 06/24/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
  

  Customer Answer

  Date: 06/24/2025

  I respectfully reject this response because it does not directly address my concerns regarding the misrepresentation and omission surrounding the rental property policy. I have been receiving only generic replies via the BBB platform.
  I remain willing to close this complaint once State Farm contacts me personally to resolve the matter directly. Until then, I will keep the BBB case open to ensure accountability and facilitate a constructive resolution.

• Initial Complaint

  Date:06/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in to cancel my insurance for June 19th I received a bill for June 28th I will not pay that bill bc I have already covered my last month I have not received a email confirmation on canceling paying 95 dollars for plpd is ridiculous they added pip to my insurance when my medical would cover my expenses no matter a car accident or if I just went in. I had my insurance Atna give me a letter and they said it wasn’t good enough which it’s the same letter they send to all Michigan and New York residents that they cover that for only two states my friend sent the same letter and had no issues

  Business Response

  Date: 06/18/2025

  Thank you for forwarding this inquiry to our team for review. ****** *** concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed liability insurance for my lawn care business. I got a quote from State Farm agent **** ****** located at *** * ******* ***** * paid my premium for the first month. While shopping around for better insurance prices I was quoted a more competitive price. I decided to switch insurance providers and proceeded to call State Farm and cancel my insurance with them. After canceling with them I was billed in the mail and told I needed to submit an audit form to their third party auditors. An agent at State Farm told me over the phone not to worry about the bill and that It was a mistake. And then I was told over the phone by another agent that I needed to submit the audit so they could assess their exposure. I was told multiple things by State Farm agents and received multiple bills in the mail that differed in amount owed. After performing the audit I was billed for an amount somewhere near $250. I carried a liability insurance policy with State Farm for one month. I hardly see where charging me $250 is right? Anyways the agent **** ****** suggested I could and I quote “ignore it and walk off into the sunset.” So here I am getting calls by a collection agency for what I “owe” State Farm. After being mishandled by their agents and told different things. And harassed via the multiple varying bills in the mail by them all for carrying an insurance policy for one month before finding a better price elsewhere. I feel like I’m being punished for switching insurance agencies. Any help resolving this issue would be much appreciated. Thanks

  Business Response

  Date: 06/18/2025

  Thank you for forwarding this inquiry to our team for review. **** ******* concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
  
  

  Customer Answer

  Date: 06/19/2025

   I am rejecting this response because:
  
  
  They want to charge me $300 for one month’s liability insurance and I never even filed a claim. Statefarm is disappointed I went with a cheaper insurance provider. They should’ve had more competitive pricing. But, now I’m being robbed for choosing to insure with someone else. 

  Business Response

  Date: 06/23/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate. 

  Customer Answer

  Date: 06/27/2025

   I am rejecting this response because:
  
  
  No resolution has been made. 

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We, ***** and ******* ********, file this formal complaint against State Farm Fire and Casualty Company and its adjuster, ***** ******, for multiple violations of the Hawaii Insurance Code (HRS § 431:13-103) in handling our homeowners insurance claim (Claim No. ***********) for roof damage sustained on January 30, 2025. The following timeline and evidence establish a clear factual basis for unfair and deceptive practices, including misrepresentation, unauthorized inspections, use of unqualified personnel, and failure to promptly respond.

  Business Response

  Date: 06/18/2025

  Thank you for forwarding this inquiry to our team for review. ******* ********'s concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.