Business Profile

Insurance Companies

State Farm Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,013 total complaints in the last 3 years.
1,666 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern:

I am writing to formally lodge a complaint regarding the handling of my auto insurance claim with State Farm Auto and the unacceptable lack of communication from the assigned claims adjuster, Mr. ****** ********.

Liability in this matter has already been determined to rest with the other party. Despite this, I have received no clear direction or assistance from State Farm regarding next steps for repairs, reimbursement, or claim resolution.

I have repeatedly attempted to contact Mr. ******** over the past several weeks. His voicemail message states that he will return calls within one business day. However, I have left multiple messages without receiving any return call or follow-up. This ongoing lack of response has caused unnecessary stress and left me without guidance on how to proceed with my claim.

In the meantime, I have incurred out-of-pocket expenses for a rental vehicle from ********** Rental ($507.52) and for vehicle repair services at ******* ********* ($500.00). To date, these charges have not been addressed or reimbursed by State Farm.

I am requesting the following:

Immediate contact from a representative who can resolve my outstanding claim issues;

A full explanation of what is needed to complete the claim and obtain reimbursement;

Prompt reimbursement of all out-of-pocket expenses related to this claim.

If this issue is not resolved in a timely manner, I will have no choice but to escalate my complaint to the Department of Insurance and pursue further action.

Please consider this a formal request for resolution.

Sincerely,
*** *********

Claim Numbers: ********** * *********** ************ ******************* ***** ******* **** ****** ******* ** *****
Business Response
Date: 06/19/2025
Thank you for forwarding this inquiry to our team for review. *** ********* concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/19/2025
I am rejecting this response because:
I have not received any response from State Farm. Also, I coordinated with ********** Rental regarding the accident claim and they agree that there was no communication from State Farm. ********** Rental supports my claim that there was no communication from the adjuster and they have their notes as supplemental evidence. Once State Farm actually calls me and coordinates with me, I’ll accept their response.
Regards,
*** *********
************

Business Response
Date: 06/23/2025
Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.

Customer Answer
Date: 06/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23469833, and find that this resolution is satisfactory to me.
Initial Complaint
Date:06/14/2025
Type:Order Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction:
June 3, 2025

Amount Paid:
$411.00

State Farm committed to provide insurance coverage for both my primary residence and my rental property. I was quoted based on that understanding and paid for the coverage expecting both would be insured. After the policies were bound, I was informed by phone on 06/13/2025 that my rental property was ineligible for coverage due to a prior claim on my primary residence—something State Farm already knew about and failed to disclose when issuing the policies. The prior claim is shown in the binder. This omission misled me into switching coverage under false assumptions. A representative mentioned referring me to another agent for temporary coverage on my rental property and said State Farm might revisit my eligibility after one claim-free year. This led me to question whether the underwriting restriction was known earlier in the process and whether moving forward with the policy was intended to secure my other coverages, which include two homes and three vehicles.
Business Response
Date: 06/19/2025
Thank you for forwarding this inquiry to our team for review. ***** ********* concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/19/2025
I am rejecting this response because, before closing this matter, I need confirmation that State Farm has fully addressed the issue at hand. As I previously stated, I’m simply asking that State Farm honor the agreement to insure my rental property. This property has never had a claim filed against it since I purchased it in the early 1990s, which makes its denial all the more confusing and unjustified. I would appreciate a clear explanation or resolution that aligns with the original commitment.

Business Response
Date: 06/24/2025
Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/24/2025
I respectfully reject this response because it does not directly address my concerns regarding the misrepresentation and omission surrounding the rental property policy. I have been receiving only generic replies via the BBB platform.
I remain willing to close this complaint once State Farm contacts me personally to resolve the matter directly. Until then, I will keep the BBB case open to ensure accountability and facilitate a constructive resolution.
Initial Complaint
Date:06/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called in to cancel my insurance for June 19th I received a bill for June 28th I will not pay that bill bc I have already covered my last month I have not received a email confirmation on canceling paying 95 dollars for plpd is ridiculous they added pip to my insurance when my medical would cover my expenses no matter a car accident or if I just went in. I had my insurance Atna give me a letter and they said it wasn’t good enough which it’s the same letter they send to all Michigan and New York residents that they cover that for only two states my friend sent the same letter and had no issues
Business Response
Date: 06/18/2025
Thank you for forwarding this inquiry to our team for review. ****** *** concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
Initial Complaint
Date:06/13/2025
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I needed liability insurance for my lawn care business. I got a quote from State Farm agent **** ****** located at *** * ******* ***** * paid my premium for the first month. While shopping around for better insurance prices I was quoted a more competitive price. I decided to switch insurance providers and proceeded to call State Farm and cancel my insurance with them. After canceling with them I was billed in the mail and told I needed to submit an audit form to their third party auditors. An agent at State Farm told me over the phone not to worry about the bill and that It was a mistake. And then I was told over the phone by another agent that I needed to submit the audit so they could assess their exposure. I was told multiple things by State Farm agents and received multiple bills in the mail that differed in amount owed. After performing the audit I was billed for an amount somewhere near $250. I carried a liability insurance policy with State Farm for one month. I hardly see where charging me $250 is right? Anyways the agent **** ****** suggested I could and I quote “ignore it and walk off into the sunset.” So here I am getting calls by a collection agency for what I “owe” State Farm. After being mishandled by their agents and told different things. And harassed via the multiple varying bills in the mail by them all for carrying an insurance policy for one month before finding a better price elsewhere. I feel like I’m being punished for switching insurance agencies. Any help resolving this issue would be much appreciated. Thanks
Business Response
Date: 06/18/2025
Thank you for forwarding this inquiry to our team for review. **** ******* concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

Customer Answer
Date: 06/19/2025
I am rejecting this response because:

They want to charge me $300 for one month’s liability insurance and I never even filed a claim. Statefarm is disappointed I went with a cheaper insurance provider. They should’ve had more competitive pricing. But, now I’m being robbed for choosing to insure with someone else.
Business Response
Date: 06/23/2025
Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/27/2025
I am rejecting this response because:

No resolution has been made.
Initial Complaint
Date:06/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We, ***** and ******* ********, file this formal complaint against State Farm Fire and Casualty Company and its adjuster, ***** ******, for multiple violations of the Hawaii Insurance Code (HRS § 431:13-103) in handling our homeowners insurance claim (Claim No. ***********) for roof damage sustained on January 30, 2025. The following timeline and evidence establish a clear factual basis for unfair and deceptive practices, including misrepresentation, unauthorized inspections, use of unqualified personnel, and failure to promptly respond.
Business Response
Date: 06/18/2025
Thank you for forwarding this inquiry to our team for review. ******* ********'s concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 25, 2025, we had an electric fire occur in our residence. Thankfully the fire department responded quickly and the fire damage was mainly contained to one room; however, significant smoke damage occurred throughout the entire house. This meant the entire basement was gutted. Additionally, the upstairs flooring and a portion of the wall was impacted. The entire house was covered in soot. We engaged *******, a trusted State Farm partner, to assist with the process. They completed the mitigation work on March 12. To this date, they have not been paid for their services from State Farm despite countless attempts to work with our adjustor. Recently, they reached out to express that if they did not receive payment by the end of the week, they would need to begin charging us interest for the outstanding amount owed. On April 2, ******* sent their estimate to ******** for review. Over the next few weeks, I attempted to reach out to ********, ******* attempted to reach out to him, and our insurance agent’s office attempted to reach out to him. I did not receive information regarding what was approved until May 9 after engaging our insurance agents office for assistance. At this time, about half of the estimate was approved (approx. $50,000 of the $100,000 estimate ******* provided). As a result, they were unable to begin the work until we resolved the many differences in the estimate. Over the next few weeks, we made little to no progress on approving the estimate largely due to the lack of response from our adjustor. While I understand he was out of the office for a large portion of time, he refused to give me a specific contact to work with in his absence and would not provide any notice when he was going to be out. On June 11, he contacted me twice. First to explain that he saw notes on his case regarding the estimate and that it had been fully approved. I explained that there was still a significant difference (about $6,000)... see attachment for addtl detail
Business Response
Date: 06/18/2025
Thank you for forwarding this inquiry to our team for review. ********* ******** concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23462899, and find that this resolution is satisfactory to me.
Initial Complaint
Date:06/12/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed a claim over a month ago, have been calling every week. Terrible communication from claim adjusters, lack of professionalism, and it's so difficult to get a real person. Everytime they transfer me I am right back at the automated message. I will never get state farm personally. Have been trying to resolve this even with video evidence they are giving me the run around
Business Response
Date: 06/18/2025
Thank you for forwarding this inquiry to our team for review. ******* ******** concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
Initial Complaint
Date:06/12/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a car insurance from State Farm on one day and canceled it next day because it was too much.
They own me 275$ . They are telling me they sent a check to me already twice .From February I have not received my money back. I am receiving another papers from them but not the check.
Please, help
Business Response
Date: 06/17/2025
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
Business Response
Date: 06/17/2025
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23459760, and find that this resolution is satisfactory to me.
Finally I received from State Farm my money back.
Thank you for your help
Sincerely,
********
Customer Answer
Date: 06/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23459760, and find that this resolution is satisfactory to me.
Finally I received from State Farm my money back.
Thank you for your help
Sincerely,
Krystyna
Initial Complaint
Date:06/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE NO AT FAULT ACCIDENTS NOTHING THAT WOULD CAUSE MY CAR INSURANCE TO BE INCREASED BY 222%. IN APRIL OF 2025 MY CAR INSURANCE FOR MY 2019 JAGUAR WAS $193.25 A MONTH, THE INSURANCE FOR MY 2010 GLK IS $143.25 A MONTH. I WAS TOLD SINCE MY 17 YEAR OLD SON HAS A LICENSE I MUST ASSIGN HIM TO A CAR EVEN THOUGH HE DOESN'T LIVE WITH ME FULL TIME AND IS HERE 49% OF THE TIME. AFTER ADDING MY SON ON TO MY 2019 JAGIAR F-PACE, I WAS NOT AWARE IT WOULD INCREASE THE PREMIUM TO THIS ONE CAR ONLY AND ESPECIALLY NOT TO $627.94 MY 2019 JAGIAR F-PACE WENT FROM $193.25 TO $627.94 WHILE ALL OTHER CARS AND POLICIES REMAINED THE SAME. I HAVE NO TRAFFIC VIOLATIONS, NO AT FAULT ACCIDENTS. MY SON BEING ASSIGNED TO MY 2019 JAGIAR F-PACE DOES NOT WARRANT A 222% MONTHLY INCREASE. I CONTACTED MY AGENT AND WAS DISREGARDED. I WAS NEVER SENT A NOTICE OF INCREASE I HAVE PAPERLESS AND NOTHING WAS UPLOADED TO MY STATE FARM PORTAL TO INDICATE A RATE INCREASE. I BELIEVE THIS IS IMPROPER INCREASE.
Business Response
Date: 06/13/2025
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
Initial Complaint
Date:06/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a complaint against State Farm Insurance company. They refused to resolve the problem with my ignition switch. My 2010 Toyota Corolla was vandalized on April 8 2025. The steering column and ignition switch were damaged. A metal object was jammed inside the ignition switch. When I got my vehicle back from ***** ******* ******** ******, I noticed that I had to turn my key too far over before my car turns on. A Toyota service Tech and locksmith stated that this was NOT normal for my key to turn too far over inside the ignition switch. They stated this could cause damaged to several parts in my vehicle such as the starter, battery and electrical parts. ****** ***** ******** ******, who repaired my car, refused to do anything and felted, Threatened by me."
So, I spoke to Mr. **** ***** of State Farm on April 13th and he was polite at first and offered that i can take my car to where I choose to replace the ignition switch. But the very next day he was hostile stating that the collision center did replace my switch for a new one which cost $314.00. I stated that even if the switch was replaced with a new one, my key is still turning too far over in order for my car to turn on. Mr. ***** became explosive and even manic yelling that the car comes on so case is closed. I stated that BECAUSE IT COMES ON DOESN'T MEAN IT IS FIX. That ignition swith could be defective. After i spoke to Mr. *****, he "backlisted" me. I have called NUMEROUS TIMES to the corporate and home offices and i am ALWAYS ROUTED back to Mr. *****. I was hoping to speak to someone else that wasn't rude and more understanding.
I am requesting to take my car to a shop of my choosing and State Farm pay for a new ignition switch ($314.00) and $200.00 labor for a total of $514.00 to settle my claim. At this point, I do not trust to take my car to any more of their shops. I have not been made whole concerning this case.
Business Response
Date: 06/13/2025
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/18/2025
I am rejecting this response because:

I have not received a response from State Farm by phone or any other correspondence.
Desired settlement: $514.00 which includes $314.00 to replace my ignition switch and $200.00 labor.

Business Response
Date: 06/21/2025
Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate.
Customer Answer
Date: 06/21/2025
State Farm called me earlier this week and the representative was very staunch and rude. She asked me did I want to add anything to my complaint which she really was not concern about. I told her no and that I stayed all I needed to say. She stated that State Farm was not going to do anything . She nastily stated that I have spoken to several people about my case. I told her that I have not, but if I did, it does not negate the fact that State Farm has not fixed my vehicle.They are riding on the theory that they have replaced my ignition switch. Parts, new or used can be defective. And they need to replace my ignition switch with a working one.Their only explanation is that they have replaced my ignition switch, not considering that the ignition switch that they have replaced could be a defective one and is why my key is turning too far over inside the switch.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

State Farm Insurance Company is NOT a BBB Accredited Business.