Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  State Farm Insurance Company

  1 State Farm Plz Bloomington, IL 61701-4300

• 

  State Farm Insurance Company

  2702 Ireland Grove Rd Bloomington, IL 61709-0001

• 

  State Farm Insurance

  1124 N Rolling Rd Catonsville, MD 21228-3826

• 

  State Farm Insurance

  8345 Main St Ellicott City, MD 21043-4875

• 

  State Farm Insurance

  301 Allegheny Ave Towson, MD 21204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****Suv totalled Claim opened May 23rd, today is Ju e 9th, 18days absolutely nothing has been done on my claim, I habe no rental car even though I paid extra for rental car each month, no explanation and my "Team Spealist", ****** calls me today, clueless
  Hasn't even look at my claim, doesn't even know if why he called me?!
  
  Below is my email to him recollection and summary of our phone call. I requested his supervisor call me.
  Do not call me again, clueless of why your Even calling me, haven't Ever looked at my claim which was open May 23rd, it's now June 9th, and you have no clue where vehicle even is, or that I was told it was moved to state farm facility May 30th, and I would have estimate June 2nd, June 4 t h at the latest, and today, you ask me for more time, until the 11th. And you cannot tell me why absolutely nothing has been done May 23rd to Today, June 9th, 18 days. Or tell me why I haven't been reimbursed for $80 cab fare I had to take to pick up rental car at 1130 at night, which was the wrong ***** as they don't do such rentals at airport *****, and the ***** office i needed to be at was closed, and wouldnt open until mo**ing, so not having any money for hotel, or sleep in airport all night, I spent my last $151 to buy ********* bus ticket back home which state farm told me I would be reimbursed. So, for past 18 days, paying for full coverage, and rental cat on top of premium, I have no vehicle, no rental, because I don't have $100 deposit for rental car I paid state farm for, absolutely no help from state farm, no reimbursement, and you have the audacity to call me and know nothing!!!?! Wth was I paying you a penny?!?! I want my reimbursement today, a supervisor that knows their job and explain to me why you have done nothing for me for 18 days?! And I want this complaint sent to federal agency whoever oversees insurance companies who rip off their customers ******* *****, **

  Business Response

  Date: 06/13/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a call to check the status of liability pertaining to my claim. I first contacted the office of my direct insurance adjuster, they then patched me through to the claim rep, which started a rigamarole of people that WEREN’T my rep to try and patch me through to them once again. I finally got a hold of another representative (unknown if it was my rep or not), they then spoke as if they could not hear me, and the line went dead. I was expecting an immediate call back, since that’s what is typically done in situations like these, but was left extremely disappointed in the service that we have severely lacked since opening up this claim. I then called back, because I still very obviously wanted answers, and was put through yet another 15min wait time, just for the representative to tell me that he cannot find the correct information so as to file a complaint (sounds like scapegoating to me, but that’s neither here nor there). I want clear and concise communication as to what and why this happened, when we pay more than our fair share to get this vehicle insured through a company that seemingly gives no damns about their clientele.

  Business Response

  Date: 06/13/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:06/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my concern regarding the unreasonable delay and handling of my insurance claim filed in March claim number ***********
  
  I have complied with every request made by State Farm, including providing multiple rounds of documentation, numerous photographs clearly showing my property and the items lost or damaged, and attending an Examination Under Oath (EUO).
  
  While I was able to provide receipts for many of the items claimed, I do not have receipts for every single item — as is often the case for household goods, clothing, or older personal belongings. However, I provided clear photographic proof of ownership and use.
  
  Despite this, I feel I am being unfairly doubted and treated as if I’m not being truthful. I have acted in good faith throughout this entire process and have gone above and beyond what a policyholder should be expected to do. At this point, I am simply asking for my claim to be resolved fairly and without further unnecessary delay. Everything has been provided through emails and uploaded on the State Farm website and to my knowledge if I provided the pictures of the items that were mine,I’m not sure why I also have to provide the receipts as well, which I did anyway, andand everything I possibly could. Not to mention I never received any type of updates, a entire week went by without any type of update and today I asked for another update and was told I had to provide more documentation and more receipts when this could’ve been addressed to me last week.. from March 2 present day and I’m not sure how much longer this is going to take. I even told the claim specialist to-disregard one of the items because I didn’t have access to my Amazon account and possibly could have ordered the items under another account not everyone has the same phone number for 20 years or the same email at least I don’ I understand there are rules and regulations to follow with this type of protocol.. but I have provided everything that was asked

  Business Response

  Date: 06/13/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

  Customer Answer

  Date: 06/13/2025

   I am rejecting this response because:
  I’m stuck still waiting for another 4–6 weeks. Then it’s up to State Farm to decide whether or not to pay the claim.. after all this mess a simple NO or denial would have been good.. this is about them thinking it’s fraud and not believing anything I have said or addressed.. and trying to charge me with insurance fraud!!! When I have provided everything asked of me. The only major problem in this mess was I didn’t know the exact dates of the incident …yes it was within the week I moved and I told them this.. so I was told to guess which I was also not comfortable with but had to give a date then at EUO was told “but u said this date” when I clearly said to them and the police officer I didn’t know the EXACT DATE! 
  
  

  Business Response

  Date: 06/23/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we will review the information presented and respond directly to the complainant, as appropriate. 

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  State Farm informed me that thier third party company past by my house and notified my slope shingle roof needed repair, I told them I repaired that part in front and did a tear off near garage roof of my property and had most of my driveway redone.. I informed them I pulled the permit s and overseen work done, it passed city inspectors requirements etc, I sent them proof of this from the city, and I received a letter saying the proof wasn’t good enough, I said have a that same person come to inspect it in front of me, my brother in-laws are union roofers, I retired with almost 35 years of union pension, what kind of credentials does that guy have to determine my roof needed and repairs, my work was done last year final quarter….

  Business Response

  Date: 06/12/2025

  Thank you for forwarding this inquiry to our team for review. ******* ******* concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:06/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have shingles from our roof coming off during any storm with wind. An adjuster came out to view the damage and stated that what appears to be hail damage on the shingles is normal wear and tear from Texas weather. He said the cot to replace missing shingles was below our deductible of $5000 and it is not the job of the insurance company to ensure the new shingles match the old shingles. We have a roofer's estimate of the damage showing we have had a hail storm on our home within the past 3 months, several area photos of damage showing circles from hail hitting the roof. We asked that our claim be escalated to a supervisor and they too stated they agree with the adjustor. Our insurance agent sees the damage and is confused as to why State Farm will not replace the roof. We have been with them over 6 years with no claims filed.

  Business Response

  Date: 06/12/2025

  Thank you for forwarding this inquiry to our team for review. ***** ***** concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the State Farm office and spoke to Mr. ******* *******. He gave me quote to cover my rental property located at **** ********* **** *******,Tn *****. He told me that the annual premium would be $1,145.00 or the monthly payment would be $95.42. I agreed to the terms of the policy and I paid him with my credit card. Then I received a letter stating that my policy had been canceled. I called ******* and he said it was an error on their part and he fixed it. This continued to happen and I called him and ******* said they had insured an apartment next door with the same address by mistake. He explained that all they had to take pictures of the correct address and submit them and everything would be fine. He did that and I paid him again. Now at the end of May, I received another letter stating that my coverage has been canceled. I called ******* again in May and June but this time I was told he was not in the office. I continued to call but no one answered the phone. I called the corporate office of State Farm and they told me that a lady in the office hung the phone up in their face. I asked them to call back because they would not answer the phone for me. The customer service person in the corporate office called them back and she said they told her that they would call me back. I never received a return call. I continued to call and leave voice messages but I still have not heard anything from anyone in the office. I even received a letter from the corporate office that their office should give me a refund. State Farm website has me owing them $17.97. I told ******* about this and he said that it was an error but it's cleared up. State Farms office told me that they may have cleared it up in there office but not at the corporate office. I was told that they needed to wave the $17.97 fee with the corporate office for it to go away. This has been going on with ******* ****** since September 2024.Every payment was around $95 or $94 dollars.

  Business Response

  Date: 06/09/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
  
  

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *** *****. I come from a military family loyal to State Farm for over 30 years. All our vehicles and properties in MD and IA have been insured through this company.
  
  In February 2025, while shopping for my first car, I contacted Ms. *********, a State Farm agent under **** ******** office, and requested a quote on a 2021 Mazda (VIN: *****************). I clearly stated it would be registered in Maryland. She quoted me about $130/month, and I relied on that to proceed with the purchase.
  
  I received a State Farm insurance card and began paying the premium.
  
  Starting in March, I received multiple letters from the Maryland DOT warning that proof of insurance had not been submitted. I forwarded each to Ms. *********. She gave vague assurances, but never followed up. My mother and I left repeated voicemails—she ignored all attempts to resolve the issue.
  
  Eventually, the DOT suspended my license plates and issued a $500 fine—all because the required proof of insurance had not been submitted for over 2 months. When I finally reached her on May 7, she said she couldn’t help due to MD registration and something she knew from the beginning.
  This situation left me financially strained and extremely stressed with legal troubles. When I sought a new quote through a Maryland office, I was told the real premium was $485/month. I left no choice but to switch to *********** at $330/month which I can’t afford.
  
  I filed two complaints with State Farm (Ref #*******, #*******) and contacted their Executive Office. To this day, I have received no apology, acknowledgment, or support.
  
  Desired Resolution:
  
  1.A formal apology from State Farm.
  2.Financial compensation for:
  • The $500 fine I paid and the higher insurance cost I now face
  • The hardship of buying a car based on a false quote and being left without a vehicle.
  
  SF negligence disrupted my life. As a young, first-time customer, I was misled, fined, left without transportation, and burdened with costs I couldn’t afford.

  Business Response

  Date: 06/09/2025

  Thank you for forwarding this inquiry to our team for review. *** ***** concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

   

  Thank you,

  AdServices | Regulatory Complaint Administration Team
  State Farm Insurance®
  PO Box 2320, Bloomington, IL 61702-2320
  Phone 800.782.8332

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an accident, I had my car towed to ***** ******** **** ****** ** ******* ** ************. The adjuster came out approved a few repairs, But REFUSED to repair a Rack & Pinion STEERING RACK . Which ***** ***** argued, That it was damaged, IN THE ACCIDENT and if not replace would eventually go out and can cause a Fatal accident. After several attempts with State Farm to get that approved, ***** **** told State Farm to GET THE CAR OUT OF THEIR LOT, THEY REFUSED to repair anything because of the Liability. ( Interesting note ***** asked for the refusal in writing the adjuster refused) So after a week of sitting in ***** lot, It was towed out to a "State Farm Approved Repair garage. ( But in-between it sat in a tow yard who knows where for 3 days Then ***** ***o **** * ***** ** ***** ** ************ finally got the Truck. They did Repairs returned the Truck all was good for a few Months, THEN ON MY WAY HOME FROM WORK ON THE X-WAY DOING 60 MPH MY STEERING LOCKED UP I DON'T KNOW HOW I DIDN'T KILL ANYONE OR GET KILLED. So Truck back at *****, Guess what to my Surprise THE STEERING RACK WAS NOT REPLACED, BETTER YET ***** WAS NEVER TOLD ABOUT REPLACING THAT PART, NOR WERE THEY TOLD THE TRUCK WAS AT ANOTHER GARAGE FOR A WEEK BEFOR THAT, ANYWAY I WENT FOR A RENTAL "STATE FARM TOLD ME I WAS OUT OF RENTAL CAR FOR THE YEAR!!! AFTER THEY TIED UP MY TRUCK FOR WEEKS AVOIDING TO FIX A FATAL PART. SO THAT IS WHERE BBB comes into the picture.
  ***** **** went to bat for the repair once again Yesterday, BACKING my Story of what the
  State Farm Adjuster pulled They called State Farm In my Behalf Trying to get the Repair of the steering rack Done This time around. BECAUSE State Farm said it's not Accident Related because it's been 2 months. ***** did and still is describing the steering Rack as an injured Ligament ( it work for a while and then just snap, once it's affected by impact, which is what happened). I'm exhausted I need your help.
  Sincerely **** *******.

  Business Response

  Date: 06/09/2025

  Thank you for forwarding this inquiry to our team for review. Matthew Knudsen's concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

  Thank you,

  AdServices | Regulatory Complaint Administration Team
  State Farm Insurance®
  PO Box 2320, Bloomington, IL 61702-2320
  Phone 800.782.8332

  Customer Answer

  Date: 06/12/2025

   I am rejecting this response 

  I’m not happy because bottom line is that the State Farm  adjuster refused to fix a part on the car. It was damaged on impact l in march.  The adjuster was told by the first mechanic that it was gonna work for a while but sooner or later it’s going to freeze while he’s driving. The steering column is going to freeze while he’s driving and they still refused to fix it and two months later. It froze. While I was driving 60 miles an hour on the expressway so no I’m not happy. I wanted the adjuster fired   and I want to go to the news.

  Thanks 

  ******* ******* 

   

  Business Response

  Date: 06/16/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate. 

  Customer Answer

  Date: 06/18/2025

   I am rejecting this response because:
  
  
  Because State Farm Refused to fix a part of the car damaged in the accident.  Even iwhen mechanic said that it is a fatal part, it could cause him to die in an accident or kill somebody else. State Farm put  the car back on the street and the parts did fail just like the mechanic said it would thank God nobody died. Long story short it’s been a month after the car failed and I almost got killed on the expressway.   The car is still not fixed. It’s still not returned. I still has no rental car because they wasted his time trying to avoid to fix a part that almost killed me.  No, do not close this case until somebody is fired for this and somebody from corporate contacts me please

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 2025 I tried to raise my deductible on my homeowners policy. ********* told me that would be fine because I was raising the deductible. If I was trying to lower it then it could've been problematic with the rule that protects insurance companies by not letting consumers make changes to their own policies except for one time a year.
  I received a call later from ********* saying she couldn't raise my deductible.
  State Farm had just paid me out thousands of dollars and I'm willing to bet that's why the decision was made not to let me make a change I was told was perfectly fine because they wanted to squeeze as much money back from me as possible.
  This week I called my agent because I haven't received a renewal for my home or car insurance. My car insurance is supposed to renew in less than 30 days and nothing.
  I spoke with ********* again who once again told me she could raise my deductible. That I didn't have to wait until the 30 day window. She said she had worked in the industry for a long time and she knew her job. She was adamant I could raise my deductible. I then brought up what happened back in Jan and told her I was unhappy that the change wasn't made back then. I questioned if I had been lied to because I believe *********, I believe that she can change my deductible but that her boss won't let her because he's punishing me for getting a settlement from State Farm.
  I haven't received one thing from them regarding my renewals. I'm asking this company to let me know right now if they're going to cancel my insurance because I had a claim after being hit by a State Farm driver. This agent is intentionally keeping me in the dark and waiting until the very last minute of my policy. It's less than 30 days and still nothing from this company after calling to find out.
  I recommend avoiding this company at all cost to anyone reading this. I've been with them for 4 years and it's been a nightmare. I'll be dropping them soon.
  Someone besides ****** should respond.

  Business Response

  Date: 06/09/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:06/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to express concerns and request assistance regarding our ongoing claim with State Farm related to water damage from a burst pipe on February 3, 2024. The flood impacted our kitchen and a bedroom, requiring the kitchen flooring to be replaced.
  
  Our home was newly built when we purchased it in August 2020. After the flood, I contacted the real estate agent affiliated with the builder to confirm the original flooring used. I shared that information with our contractor, ***, who ordered and installed the replacement flooring in August 2024.
  
  State Farm initially approved the replacement. It was also noted that if the new flooring did not match the original, *** could contact State Farm for approval to replace all flooring to ensure consistency. That is exactly what *** did, as the new flooring did not match.
  
  However, State Farm denied the additional replacement, instead recommending that the old flooring be “cleaned” to better match. I also received a call claiming the wrong flooring had been ordered. Yet, despite repeated requests, no one at State Farm has been able to confirm or provide documentation of the original flooring installed.
  
  The most recent claims representative, ****, reviewed photos of the new and old flooring and said the match was “close enough,” again denying the full replacement. I have worked with at least five different representatives during this claim—none have returned my calls or offered consistent information. I’ve also requested a supervisor’s contact details multiple times with no response.
  
  At this point, I am simply asking for what was originally discussed: matching flooring throughout the affected area. This issue has remained unresolved for far too long and has lacked communication and accountability. I respectfully request immediate attention and a single point of contact to help bring this to a fair and timely resolution.

  Business Response

  Date: 06/09/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.