Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  State Farm Insurance Company

  1 State Farm Plz Bloomington, IL 61701-4300

• 

  State Farm Insurance Company

  PO Box 2316 Bloomington, IL 61702-2316

• 

  State Farm Insurance Company

  PO Box 2327 Bloomington, IL 61702-2327

• 

  State Farm Insurance

  8345 Main St Ellicott City, MD 21043-4875

• 

  State Farm Insurance

  P.o. Box 370 Hampstead, MD 21074-0370

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *** *****. I come from a military family loyal to State Farm for over 30 years. All our vehicles and properties in MD and IA have been insured through this company.
  
  In February 2025, while shopping for my first car, I contacted Ms. *********, a State Farm agent under **** ******** office, and requested a quote on a 2021 Mazda (VIN: *****************). I clearly stated it would be registered in Maryland. She quoted me about $130/month, and I relied on that to proceed with the purchase.
  
  I received a State Farm insurance card and began paying the premium.
  
  Starting in March, I received multiple letters from the Maryland DOT warning that proof of insurance had not been submitted. I forwarded each to Ms. *********. She gave vague assurances, but never followed up. My mother and I left repeated voicemails—she ignored all attempts to resolve the issue.
  
  Eventually, the DOT suspended my license plates and issued a $500 fine—all because the required proof of insurance had not been submitted for over 2 months. When I finally reached her on May 7, she said she couldn’t help due to MD registration and something she knew from the beginning.
  This situation left me financially strained and extremely stressed with legal troubles. When I sought a new quote through a Maryland office, I was told the real premium was $485/month. I left no choice but to switch to *********** at $330/month which I can’t afford.
  
  I filed two complaints with State Farm (Ref #*******, #*******) and contacted their Executive Office. To this day, I have received no apology, acknowledgment, or support.
  
  Desired Resolution:
  
  1.A formal apology from State Farm.
  2.Financial compensation for:
  • The $500 fine I paid and the higher insurance cost I now face
  • The hardship of buying a car based on a false quote and being left without a vehicle.
  
  SF negligence disrupted my life. As a young, first-time customer, I was misled, fined, left without transportation, and burdened with costs I couldn’t afford.

  Business Response

  Date: 06/09/2025

  Thank you for forwarding this inquiry to our team for review. *** ***** concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

   

  Thank you,

  AdServices | Regulatory Complaint Administration Team
  State Farm Insurance®
  PO Box 2320, Bloomington, IL 61702-2320
  Phone 800.782.8332

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an accident, I had my car towed to ***** ******** **** ****** ** ******* ** ************. The adjuster came out approved a few repairs, But REFUSED to repair a Rack & Pinion STEERING RACK . Which ***** ***** argued, That it was damaged, IN THE ACCIDENT and if not replace would eventually go out and can cause a Fatal accident. After several attempts with State Farm to get that approved, ***** **** told State Farm to GET THE CAR OUT OF THEIR LOT, THEY REFUSED to repair anything because of the Liability. ( Interesting note ***** asked for the refusal in writing the adjuster refused) So after a week of sitting in ***** lot, It was towed out to a "State Farm Approved Repair garage. ( But in-between it sat in a tow yard who knows where for 3 days Then ***** ***o **** * ***** ** ***** ** ************ finally got the Truck. They did Repairs returned the Truck all was good for a few Months, THEN ON MY WAY HOME FROM WORK ON THE X-WAY DOING 60 MPH MY STEERING LOCKED UP I DON'T KNOW HOW I DIDN'T KILL ANYONE OR GET KILLED. So Truck back at *****, Guess what to my Surprise THE STEERING RACK WAS NOT REPLACED, BETTER YET ***** WAS NEVER TOLD ABOUT REPLACING THAT PART, NOR WERE THEY TOLD THE TRUCK WAS AT ANOTHER GARAGE FOR A WEEK BEFOR THAT, ANYWAY I WENT FOR A RENTAL "STATE FARM TOLD ME I WAS OUT OF RENTAL CAR FOR THE YEAR!!! AFTER THEY TIED UP MY TRUCK FOR WEEKS AVOIDING TO FIX A FATAL PART. SO THAT IS WHERE BBB comes into the picture.
  ***** **** went to bat for the repair once again Yesterday, BACKING my Story of what the
  State Farm Adjuster pulled They called State Farm In my Behalf Trying to get the Repair of the steering rack Done This time around. BECAUSE State Farm said it's not Accident Related because it's been 2 months. ***** did and still is describing the steering Rack as an injured Ligament ( it work for a while and then just snap, once it's affected by impact, which is what happened). I'm exhausted I need your help.
  Sincerely **** *******.

  Business Response

  Date: 06/09/2025

  Thank you for forwarding this inquiry to our team for review. Matthew Knudsen's concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

  Thank you,

  AdServices | Regulatory Complaint Administration Team
  State Farm Insurance®
  PO Box 2320, Bloomington, IL 61702-2320
  Phone 800.782.8332

  Customer Answer

  Date: 06/12/2025

   I am rejecting this response 

  I’m not happy because bottom line is that the State Farm  adjuster refused to fix a part on the car. It was damaged on impact l in march.  The adjuster was told by the first mechanic that it was gonna work for a while but sooner or later it’s going to freeze while he’s driving. The steering column is going to freeze while he’s driving and they still refused to fix it and two months later. It froze. While I was driving 60 miles an hour on the expressway so no I’m not happy. I wanted the adjuster fired   and I want to go to the news.

  Thanks 

  ******* ******* 

   

  Business Response

  Date: 06/16/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate. 

  Customer Answer

  Date: 06/18/2025

   I am rejecting this response because:
  
  
  Because State Farm Refused to fix a part of the car damaged in the accident.  Even iwhen mechanic said that it is a fatal part, it could cause him to die in an accident or kill somebody else. State Farm put  the car back on the street and the parts did fail just like the mechanic said it would thank God nobody died. Long story short it’s been a month after the car failed and I almost got killed on the expressway.   The car is still not fixed. It’s still not returned. I still has no rental car because they wasted his time trying to avoid to fix a part that almost killed me.  No, do not close this case until somebody is fired for this and somebody from corporate contacts me please

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 2025 I tried to raise my deductible on my homeowners policy. ********* told me that would be fine because I was raising the deductible. If I was trying to lower it then it could've been problematic with the rule that protects insurance companies by not letting consumers make changes to their own policies except for one time a year.
  I received a call later from ********* saying she couldn't raise my deductible.
  State Farm had just paid me out thousands of dollars and I'm willing to bet that's why the decision was made not to let me make a change I was told was perfectly fine because they wanted to squeeze as much money back from me as possible.
  This week I called my agent because I haven't received a renewal for my home or car insurance. My car insurance is supposed to renew in less than 30 days and nothing.
  I spoke with ********* again who once again told me she could raise my deductible. That I didn't have to wait until the 30 day window. She said she had worked in the industry for a long time and she knew her job. She was adamant I could raise my deductible. I then brought up what happened back in Jan and told her I was unhappy that the change wasn't made back then. I questioned if I had been lied to because I believe *********, I believe that she can change my deductible but that her boss won't let her because he's punishing me for getting a settlement from State Farm.
  I haven't received one thing from them regarding my renewals. I'm asking this company to let me know right now if they're going to cancel my insurance because I had a claim after being hit by a State Farm driver. This agent is intentionally keeping me in the dark and waiting until the very last minute of my policy. It's less than 30 days and still nothing from this company after calling to find out.
  I recommend avoiding this company at all cost to anyone reading this. I've been with them for 4 years and it's been a nightmare. I'll be dropping them soon.
  Someone besides ****** should respond.

  Business Response

  Date: 06/09/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:06/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to express concerns and request assistance regarding our ongoing claim with State Farm related to water damage from a burst pipe on February 3, 2024. The flood impacted our kitchen and a bedroom, requiring the kitchen flooring to be replaced.
  
  Our home was newly built when we purchased it in August 2020. After the flood, I contacted the real estate agent affiliated with the builder to confirm the original flooring used. I shared that information with our contractor, ***, who ordered and installed the replacement flooring in August 2024.
  
  State Farm initially approved the replacement. It was also noted that if the new flooring did not match the original, *** could contact State Farm for approval to replace all flooring to ensure consistency. That is exactly what *** did, as the new flooring did not match.
  
  However, State Farm denied the additional replacement, instead recommending that the old flooring be “cleaned” to better match. I also received a call claiming the wrong flooring had been ordered. Yet, despite repeated requests, no one at State Farm has been able to confirm or provide documentation of the original flooring installed.
  
  The most recent claims representative, ****, reviewed photos of the new and old flooring and said the match was “close enough,” again denying the full replacement. I have worked with at least five different representatives during this claim—none have returned my calls or offered consistent information. I’ve also requested a supervisor’s contact details multiple times with no response.
  
  At this point, I am simply asking for what was originally discussed: matching flooring throughout the affected area. This issue has remained unresolved for far too long and has lacked communication and accountability. I respectfully request immediate attention and a single point of contact to help bring this to a fair and timely resolution.

  Business Response

  Date: 06/09/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my home owners insurance in March of 2025. I need a refund for the months April- December. It has been months since I’ve gotten a refund, they claim they are sending it, but it has never came.

  Business Response

  Date: 06/09/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We’ve been fighting with State Farm for five months after a massive 1 minute micro burst occurred within the 8 hour storm on December 29th around 4:30am. We are in the 1/2 mile section of our neighborhood which experienced the most damage. Less than 3 miles away they recorded a tornado. The burst lifted our shingles, bent our gutters, gutter guards were lifted, and 6ft metal garden stakes were bent in half during the storm. More importantly, we have a hole in the roof from a 10ft projectile tree branch, with zero trees over our main structure. Our roof was completely covered in large tree branches, the pool and roof were covered in large pine tree limbs (nearest pine trees are hundreds of feet away), water pouring into multiple rooms, and more. State Farm refuses to replace the roof.
  Over 10 years of being a loyal customer, paying heavy premiums, crazy premium increases, and having referred all of my homeowner clients to State Farm over my 18 year career. This is not a good testimony for our nationwide group of over 170,000 agents and vendors who converse on threads daily.
  
  In the first few weeks after the December storm, State Farm sent a 3rd party adjuster, as well as a State Farm adjuster to inspect. The State Farm adjuster never stepped foot on the roof nor took drone video, but made multiple trips to our home in the first 6 weeks. In addition, we had independent roofers send State Farm multiple hands-on videos, photos, and drone videos. I’m copied on the emails and my claim number is in the subject line. ZERO response for weeks.
  
  8-10 weeks later we were assigned a second adjuster with an unprofessional attitude who never visited our home. He claimed he could not open the links from the roofer via their platform. This was the same email thread the previous adjuster claimed they opened the links and reviewed. Lazy and dishonest.

  Business Response

  Date: 06/06/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

  Business Response

  Date: 06/06/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aloha
  I was involved in a hit-and-run accident on May 8 of 2025.
  A man in a truck sideswiped me and went in front and took my bumper off while I was going to pick my daughter up from school.
  I was treating rudely by State Farm
  While I was hyperventilating and calling them, after I called the police
  the woman kept telling me that I need to understand that my insurance might go up if I file a complaint.
  It is taking me over four weeks to finally get in touch with the adjuster.
  From day one I told them I did not want my car to be salvaged. I wanted my car back. multiple assistants said over and over an adjuster would call and never did.
  They took my car from the tow yard, and I have no idea where it is.
  They’re being rude and not giving me information on my car
  I have been through multiple calls multiple people with no Calls back until recently and now they don’t know where my car is and they’re not letting me get my car back.
  I had a minivan that I took very good care of and need to drive multiple kids
  What they are offering will never pay for a van in the shape mine was
  I told them they can pay me whenever they get from the salvage yard and pay me the rest of the money and they refuse to tell me where my car is.
  The first woman I talked to said that it will not be a problem. I just have to negotiate it once they settle and now I’m dealing with a woman who is being very difficult and not telling me where my car is or how to get it
  .
  I’ve been without my van to drive Kids now for four weeks with no resolutiona complaint.
  I want my van back.
  The van itself is fine. It just needs 2 panels and one front bumper and it will be good to
  Can somebody please help me? I was a victim of a terrible crime
  I’ve been having to pay for a rental out-of-pocket
  They seem to like they could care less
  I’m a single mom with two children
  Can you contact upper management that deals with Hawaii? I would really appreciate it
  
  Thank you so much for you time
  ****

  Business Response

  Date: 06/06/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've canceled my auto & home insurance on May 15 as we sold the vehicle & house. I've been waiting for refunds for 3 weeks. Called this agent office *** *** **** &**** multiple times left a voice message and also sent text messages per answering machine instructions, and no one has reached out to resolve my refund issues...... I think it's very disrespectful not returning calls or texts....

  Business Response

  Date: 06/06/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

  Customer Answer

  Date: 06/06/2025

   I am rejecting this response because:
  I still have received my refunds for auto & home insurance.  Its been 3 weeks and no progress report as to where is stands....
  
  

  Business Response

  Date: 06/09/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate. 

  Customer Answer

  Date: 06/13/2025

   I am rejecting this response because:
  Its been 1 month and I still have not received my refund checks for auto and Home.  Canceled auto & home back in May 15 2025. Called, texted and sent email to state farm agent in Alaska multiple times but still no refunds........
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: State Farm Insurance: Car policy (six months): *** ************; Homeowners policy (one Year): ************.
  
  I got a new home and car insurance on 4/14/25, 12:01 a.m., and I cancelled my home and car insurance on 4/14/25 with State Farm Insurance, ********* ********.
  
  As of today, I have not yet received the reimbursement checks ($626.95 and $1,000.00 respectively).

  Business Response

  Date: 06/06/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.
  

  Customer Answer

  Date: 06/19/2025

  June 19, 2025
  
  Hello, Better Business Bureau,
  
  Thank you very much.
  
  I appreciate your support and help to recover my overdue refund for car and home insurance from the State Farm Insurance agency in ********* ********.
  
  I do not see what their team can review after having held my money for over two months. It is is a just a simple matter, on April 14, 2025 I got a new car and home insurance, immediately, the same day, I called State Farm and cancelled my policies.
  
  I am still waiting for the refunds checks. I will keep you posted.
  
  Best regards,
  ***** *****
  

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  We had damage to our property due to an ice storm in January of 2025. We have had considerable issues with the company, some of which were resolved. Currently, we were told that we would receive a second payment of around $7,000 after the contractor's work was complete. This was held as depreciated value. I called into the company multiple times to make sure that we would be receiving the amount that was on our claim to be sure that we could afford to have the work completed by the contractor. Each time I was told that number was, in fact, correct. After having the work completed, I called in to State Farm to see what information I could accept. I submitted the information asked and received a call back from the woman I spoke with stating that she released the funds. A week or so later, I received a call and email that the check was cancelled and that a new check had been issued for around $3,000. After talking to my claims person and her supervisor, I was told that they do not believe we are owed the $7,000 supposedly due to a clerical error and that we were overpaid at first. I, absolutely, do not believe this is the case. I have an image of a claim stating that $13,000 or so was sent out as an initial payment and that we are owed over $5,000 in depreciated value. I, honestly, believe that they are changing the estimates. I can no longer see any of the documents on their website because the claim is closed. I am unsure why after multiple calls, I was told that I would be receiving an amount considerably higher than ca. $3,000. This company has been incredibly difficult to deal with.

  Business Response

  Date: 06/06/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.

  Customer Answer

  Date: 06/09/2025

   I am rejecting this response because: I would like this issue resolved. This is the most current estimate and they are not honoring it. The tree removal is included in the price. The depreciated value listed is owed to us.
  
  
  
  

  Business Response

  Date: 06/10/2025

  Thank you for forwarding this rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response. We will review the information presented and respond directly to the complainant, as appropriate.