Reviews
This profile includes reviews for ULTA Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 382 Customer Reviews
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Review fromCycle N
Date: 05/18/2024
1 starCycle N
Date: 05/18/2024
Encouraged me to apply for credit card to save 20% on purchases that day and encouraged me to spend more saying I would save 20% because I said I should be approved with a credit score over 850. Surprise! I received a letter stating my credit had been rejected, despite the letter indicated credit score over 870!I lost $ assuming Ulta would honor my proven credit record. Scam. I will no longer shop at Ulta.ULTA Beauty
Date: 05/19/2024
Thank you for sharing your experience with us, *******. For our guest's safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you have any questions regarding our Ulta Beauty Rewards Credit or Master Card, simply contact ********************* directly at **************. In regards to your store experience, we will go ahead and share this feedback with our store support team. Have a wonderful day!Review fromAllison C
Date: 05/06/2024
1 starAllison C
Date: 05/06/2024
Sales associate signed me up for a rewards account after I explicitly said I did not want this. This happened after I walked up to the register, provided my phone number, and the young woman behind the counter whispered over to her co-worker "she doesn't have an account" as if this were some confusing taboo she was unequipped to handle. For reference, this was at the ******, IL location at ******************************* Will not be purchasing anything from Ulta again, as they are incapable of taking my money without having my personal information associated with it.ULTA Beauty
Date: 05/08/2024
Hi *******! Our guests arent required to have rewards accounts to shop or make returns with us; being a member just has some additional perks! Were truly sorry for any discomfort your experience caused and we can certainly understand how upsetting this would be. For reassurance, we have checked our system, and did not find an account created with your name or email address. Well be sharing your concerns with the appropriate leaders. If you have any additional feedback to share, please reach out to our ********************* via your preferred contact channel. Thank you.Review fromDe'Zere M
Date: 05/04/2024
1 starDe'Zere M
Date: 05/04/2024
This has been the worst experience ever discriminated against by a manager name *********************** . I approached him for assistance I had a bottle of perfume in my hand he announced on the intercom in the store I have a black girl with a bottle of *************** perfume in her hand! It was embarrassing and hurtful he couldn't justify what he said or done ! I asked why he said I look like someone who comes in every week and steal! I'll never shop there again . If I could leave zero stars I would ! Ulta Beauty located ***************************************************ULTA Beauty
Date: 05/06/2024
This isn't what we want to hear, and we can see how upsetting this must be. We will always stand for equality, inclusivity, and acceptance, and strive to provide a welcoming environment to all our guests. Wed like to talk more with you about this, and will follow up via email to ensure your concerns are heard.Review fromMelanie M
Date: 05/04/2024
1 starMelanie M
Date: 05/04/2024
Received an email with a FREE birthday gift to choose from. Ordered on line and it would not take the code provided, had to call customer service. Could get the item, but shipping was $6.95, no thanks. Went to a store, and as ALWAYS they are out and do not offer a rain check. They did suggest I drive 20 miles to a store that had it. No thanks. This happens EVERY year, just don't offer the FREE gift. Would have given NO stars, so done with UltaULTA Beauty
Date: 05/06/2024
Hi *******, we understand how upsetting this must be, and we are sad to hear that you had a negative experience at our store regarding your birthday gift. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We will follow up with you via email, and look forward to making this right for you.Review fromDavid H
Date: 04/23/2024
1 starDavid H
Date: 04/23/2024
Was talked into opening a CC for a discount. The first month's bill did not arrive. The resultant CC did not arrive. Second month's bill did arrive with a nice additional fee but did not have an account number on the bill (lots of asterisks to obscure the number). As such I was unable to pay. I called them to pay. Had lots of conversations about my card and where it was and a request to waive the fees. They waived the initial ($15) fee (but not the interest) and I paid the rest. Got another bill the next month with more late fees saying they received my payment after the next deadline. Entered more discussions on the fee structure and to make a long story short, ended up paying over $300 for a $225 original purchase and a ridiculous amount of phone interactions with managers that had no power.This business is about as close to a scam as you can possibly get. Recommend nobody ever do business with these people. They are out and out predatory.ULTA Beauty
Date: 04/24/2024
Hi *****, we truly apologize for the negative experience you have had with the Ulta Beauty Rewards Credit Card. We can understand how this would be frustrating. For our guests safety and security, all of your credit card information is stored with ************** and our Ulta Beauty ***** Services team is unable to access it. For any questions or concerns regarding your Ulta Beauty Rewards Credit or Master Card, please contact ********************* directly at ************** for assistance. Thank you.Review fromTheresa R
Date: 04/22/2024
1 starTheresa R
Date: 04/22/2024
Please do not let them force you to give out your phone number. Whenever I had tried to get help via customer service, they refuse to help until I give them my phone number. I was told they use it for identity verification! Which is very unsafe, as anyone can get someone's phone number. If they truly wanted a safe form of id verification, they could use the id number on the back of an Ulta Rewards member's card or the password used to access website. I am on the Do Not Call Registry and am concerned that IF I do give them my phone number, that will constitute consent to receive all kinds of solicitation calls. I strongly suspect they are harvesting phone numbers and selling them. Why else would that be their only means of identity verification? There are so many other, more effective ways to verify identification. I am already getting numerous solicitation phone calls per day from businesses who don't care if I am on the Do Not Call Registry. I don't want any more! I am boycotting Ulta until they change this ridiculous policy and I hope others will also. Use Target, Sephora, drugstores, ******** etc. The price of women having to give out their phone numbers to a corporation is too high a price to pay. I've thought about giving them a made up number, but suspect they will text a code as another layer of "identity verification".ULTA Beauty
Date: 04/24/2024
Hi *******, we truly appreciate you for reaching out with your concerns and we apologize for any discomfort you have felt. ***** Services asks for this information (name, email address, and phone number) for account holder verification and to document all experiences our guests have with Ulta. We always need to verify your information in order to make sure we are servicing the account holder to protect our guests, and to stay well informed and up to speed for our future connections. You can view our complete Privacy Policy here: ******************************************************. If you have any questions concerning this Privacy Policy, please send an e-mail to ********************************* Thank you.Review fromAdrienne L
Date: 04/21/2024
1 starAdrienne L
Date: 04/21/2024
This store is shipping out old and used cosmetics. I bought an $80 Lancme eye cream and it was half empty. When I took it to the store they brought out a new one with tape on the box and told me it was sealed. It was the same half empty container. I bought a brow gel and a brand new mascara and both of them were empty when they arrived. Im also reporting them to the health department. I told the manager I have a drawer full of $25-$30 mascaras I thought were bad products and turns out they were either used and empty or very old!!ULTA Beauty
Date: 04/23/2024
Hi ********, we share your concern. Our policy clearly outlines procedures on cataloging and properly disposing any product that is expired in all of our distribution centers and stores. We understand this would be upsetting, and please know you can always return a product for any reason and certainly if it appears expired. Please reach out to us via your preferred ***** Services contact channel with the purchase information so that we can follow up on this. Thank you.Review fromLisa T
Date: 04/18/2024
2 starsLisa T
Date: 04/18/2024
A good selection of products but many I reviewed on skinsafe and are high in various problems from allergies to cancer. Unsafe products are sold through Ulta. Buyer beware.ULTA Beauty
Date: 04/20/2024
Hi ****, we appreciate you for sharing your concerns. We pride ourselves on carrying a wide variety of brands and products so all of our guests will be able to find something to suit their needs! We would advise consulting with your doctor if there is a specific product or ingredient that you have concerns about. Every product page on Ulta.com contains a full list of ingredients that you can reference. If you have any questions, please don't hesitate to reach out via your preferred ***** Services contact channel. Thank you.Review fromDorothy A
Date: 04/04/2024
1 starDorothy A
Date: 04/04/2024
I report to ulta that my account was hacked since I cant log in to my account they did inform me that there is another email on the account that was not mine I still have my points that time and it will take ***** hrs to get the unauthorized account removed after 12 hrs of contacting ulta letting them know that someone hacked my account I found out that my points was used when I found out my account was hacked my points is still there ulta didnt do anything to protect my account from the hacker they let them used my points!ULTA Beauty
Date: 04/04/2024
Hi *******! Please know we take this very seriously. We did see your issue was escalated to our internal team by the previous specialist. We will go ahead and follow up with you via email. Have a great rest of the day.Review fromJulie D
Date: 04/03/2024
1 starJulie D
Date: 04/03/2024
This is a complaint against the Ultamate Rewards Credit Cards. I paid off the balance of my credit card and little did I know, I had a late fee put on my account two days before I paid my account. I was NOT told that I had a late fee on my account or I would have paid it in full. I just received a call from the company asking me if they could help with my payment. I said no, I have no balance to pay. Then I was told I didn't pay my balance in full because I had a late fee. NO ONE TOLD ME I HAD A LATE FEE. Then, I had an additional late fee because I hadn't made a payment. I also owed an additional $2.00 in interest charges. I had $60 accrued with $2 in interest charges. So, I owed $62.00. I spoke with a customer service representative and she offered me a $30 fee removal and then said I don't believe I should have to pay any of the fees since I wasn't aware I had a balance since I was told after my payment that I had a zero balance. She said she could escalate this up to a manager and then she said could offer a $15 fee reversal. That was the extent of assistance they could do for me. I believe in treating people with respect and I did so with the phone call and so did the rep, however, I declined any assistance paid my entire $62.00 and closed my account. Poor policies to assist customers. For the HIGH interest that they charge, you think they would make some concessions to keep that cash cow coming in. I feel sorry for the reps they have because they are forced to comply with company policies that are not customer focused. My account is closed, thank God!ULTA Beauty
Date: 04/04/2024
Hi *****. We can see how frustrating it could be to experience this with the Ulta Rewards Credit card. For our guests safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you need to make a payment or have any questions regarding your Ulta Beauty Rewards Credit or Master Card, simply contact ********************* directly at **************. We appreciate your understanding. Have a great rest of the day.
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