Reviews

This profile includes reviews for ULTA Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ULTA Beauty has 1462 locations, listed below.

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  ULTA Beauty

  1000 Remington Blvd Ste 120 Bolingbrook, IL 60440-4708

  
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  Ulta Salon Cosmetics & Fragrance, Inc.

  3591 N. Freeway Blvd Sacramento, CA 95834

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  Ulta Salon, Cosmetics & Fragrance, Inc.

  4803 concord pike wilmington, DE 19803

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  ULTA Beauty

  12715 Citrus Park Drive Tampa, FL 33625

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  Ulta Beauty

  34940 Emerald Coast Parkway Destin, FL 32550

Review Details

• Review fromGenette T

  Date: 03/27/2024

  1 star

  Genette T

  Date: 03/27/2024

  Paid for expedited shipping and only a label was created. It's been a few days and I paid for 2 day express shipping. Get it together Ulta!
  

  ULTA Beauty

  Date: 03/28/2024

  Hi *******, we are so sorry to hear that your recent order took an extended period of time to ship. We would like to look into this further and learn more about your experience. We will be reaching out to you via email in order to assist you further. Thank you for sharing your honest experience with us!

• Review fromMichelle

  Date: 03/17/2024

  1 star

  Michelle

  Date: 03/17/2024

  Such a garbage company to both work for and order from. I can get these products cheaper literally anywhere else and they just try to ***** customers with their useless coupons. Cashing out my points and never ordering from them again. What a terrible company.
  

  ULTA Beauty

  Date: 03/20/2024

  Hi ********! We're sorry to hear you were disappointed by your recent experience shopping with us. Please let one of our Beauty Advisors know what type of budget you're working with on your next visit as we pride ourselves on having a variety of great products at different price points. We truly value your feedback and invite you to reach out to us at your earliest convenience either via ******** Messenger, Instagram Messages, or X Direct Messenger, regarding your experience if you have any additional concerns. We hope your next shopping experience with us will be a more positive one!

• Review fromJudy F.

  Date: 03/13/2024

  1 star

  Judy F.

  Date: 03/13/2024

  To Whom it May ************* a very sizable purchase, later last Summer, at ULTA Beauty in The Forum shopping center in ********, **, an employee NEGLECTED to enter my Customer Rewards number into their computer system.I was unaware of this oversight at the time of purchase. My purchase was quite sizable, well over $700.00.I was entitled to, and should have received, my Rewards, commensurate with my purchase.Rewards are not cash, but points saved, the value of which can be applied as a credit to future purchases, thus reducing the cost.ULTA advertises this program as a reward for its regular customers who make repeated purchases.On my next ULTA visit, when I asked the cashier to apply my Rewards points, I was told I had none.I was quite surprised by this news.It was then that I realized that ULTA either forgot or were negligence to document my previous purchase, not giving me my deserved Rewards.When I asked about my previous $700.00+ purchase, I was told that there was no record.I was however, told to bring my receipt and the situation would be remedied.So, I returned to ULTA, in person, bringing in printed documentation of my date of purchase, as well as the amount of purchase, documentatinf and verifying my purchase as they requested.This documentation would enable me to receive my Rewards.The store manager claimed that she was unable to help me because she could not get computer access to my information on that particular date of purchase.I was given a phone number and told to call ULTA Customer Service.I did so, and with great difficulty, but finally spoke to a representative who formed me that she would contact ULTA corporate to resolve the problem.I never heard back from Customer Service..I am a very unhappy customer!Very sincerely,************
  

  ULTA Beauty

  Date: 03/16/2024

  Hi ****! We are very sorry to hear about your negative experience with our store team and ***** Services teams regarding your points. We have escalated this issue again, and will be following up with you via email once we have an update for you. We appreciate your patience while we look into this matter further.

• Review fromKyra D

  Date: 03/02/2024

  1 star

  Kyra D

  Date: 03/02/2024

  I ordered items only for me not to get even half of them. Then, because I no longer live at the address it was sent to Ulta wouldnt even ****** my items to me so it had to be refunded. But I didnt even get refunded the correct value because my two GWP couldnt be refunded and *** who I spoke over the phone with couldnt even verify one of them even though I read out the item number and everything. So then she tells me, well I cant get you a gift card either. So not only am I missing all my stuff that Ulta company failed to provide me, but I cannot even be properly refunded because Ulta wont even help in the slightest. I will not be shopping with Ulta ever again because of this awful experience. And it ***** because I was a loyal customer to the company.
  

  ULTA Beauty

  Date: 03/07/2024

  Hi ****! We are so sorry to hear that there were missing items in your recent order. We have reviewed this issue and see that there is an open escalation regarding your order that will be handled by our escalation team. Once there is an update for you, our teams will be sure to reach out to you via email. Thank you for reaching out to us and sharing your honest experience!

• Review fromTaylor P

  Date: 02/26/2024

  1 star

  Taylor P

  Date: 02/26/2024

  The customer service is not great. I tried returning an expensive curling iron that I bought online and was told that the item was too old to be returned. I looked everywhere on the website and she even provided me with a slip on the return policy, highlighted the part that she said I didnt understand. There was nothing on the receipt even, which I still had, that had a deadline for returning items. I had messaged the online team and they said there would be no issues with the date of purchase but the item did have to be returned in store, that was it. Please try to update your terms to be more clear.
  

  ULTA Beauty

  Date: 02/27/2024

  Hi ******, we are sorry to hear that you are disappointed with our services. Our return policy states that anyone can return an item with a receipt within 60 days to receive a full refund. If it is past 60 days, or a receipt cannot be located, then the product can only be returned for the lowest price the item recently sold for in the past 90 days. We recommend checking out our website for more details about our return policy.

• Review fromOmar G

  Date: 02/20/2024

  1 star

  Omar G

  Date: 02/20/2024

  I made a purchase on 01/25/2024 I bought 3 colognes for my grandfather because of his birthday, when I received the package only one cologne was in the box and the other 2 were missing (still missing) I have been constantly contacting Ulta for a resolution, the customer service keeps lying to me, it's been more than 3 weeks since they told me to wait for a resolution. I constantly chat with representatives, and they tell me the same thing, they all tell me to wait until the end of the week for an email with a resolution and they do not send anything. I am losing money because of them. This was my very first time purchasing from them and most likely the last one, terrible customer service and first-time experience.
  

  ULTA Beauty

  Date: 02/23/2024

  Hi ****, thank you for sharing your experience with our ***** Services team regarding the missing items from your recent order. Our escalation teams have reviewed your order and confirmed that it was shipped with all of the items. We apologize that our teams are unable to assist you further with your order!

• Review fromLu Ann B

  Date: 02/12/2024

  1 star

  Lu Ann B

  Date: 02/12/2024

  Credit card service they use is terrible. Every time I go pay my bill. Your password is not correct. Well I change it again my phone saves them. But still nope. Go through the process again and again. I have signed off and changed the password. Go back on it right away using the same password. Says it doesnt match. What a surprise. Ways to get extra fees if late and scamming people. If things come up. *************** on phone also. Not helpful
  

  ULTA Beauty

  Date: 02/13/2024

  Hi ***********! We're sorry to hear about your experience with our ******************** Comenity. We completely understand your frustration, for our guests safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you have any feedback regarding your Ulta Beauty Rewards Credit or Master Card, simply contact ********************* directly at **************. Have a wonderful day!

• Review fromCarolyn P

  Date: 02/12/2024

  1 star

  Carolyn P

  Date: 02/12/2024

  Worst customer service ever! I swear it must be ran by AI. My package was delivered to the wrong location and customer says well thats normal to show delivered without it being delivered. No that doesnt happenI work in supply chain. Then ** asked twice what the address is. What! its on the order? All I get is a fluff response saying it must be frustrating to deal with but no offer to fix the solution. My only resolution was to dispute the charge on my cc.
  

  ULTA Beauty

  Date: 02/13/2024

  Hi *******, we are very sorry to hear about your negative experience with our ***** Services team and the delivery issues with your package. As you have disputed the charge for your order, our teams are no longer able to offer a reshipment or a refund for your order. Our teams do ask that if your order is misdelivered that you wait one full business day to see if the order arrives. If not, then our teams can assist further. Additionally, we ask that guest's verify their shipping address to ensure that there were no errors when the address was input at check out. We hope this additional information about our processes helps!

• Review fromKerrigan M

  Date: 02/05/2024

  1 star

  Kerrigan M

  Date: 02/05/2024

  I have been a loyal Ulta customer for 8 years. Their customer experience has been a nightmare. Im either working with robots or people who copy/paste from scripts. Each response has been by a new rep so there isnt any consistency. Ive been in contact with 6 reps and only one understood the issue but didnt fix it. Sometimes it seems like they werent even reading my emails. My issue was regarding points I accumulated. I tried place an order for in store pickup but not all my items were in store so I had to place two separate orders - one in store and one for delivery. I applied my points to each order but due to Ultas point accumulation structure, this left me with losing $38 worth of points. I asked the reps if they could combine orders or credit my account as I literally placed one order right after the other and they suggested I return everything and reorder. Very inconvenient! After this experience I will be taking my business elsewhere.
  

  ULTA Beauty

  Date: 02/06/2024

  Hi ********, we are so sorry to hear about your negative experience with our ***** Services team. Regarding your points value, we always recommend our Ulta Beauty Rewards Members redeem their points in higher increments to achieve maximum value of their rewards. In the future, you can always view the points chart on our website, located here: ************************************************** Each point does not equate to a set dollar value. Our program is set up to give you maximum value the more points you have saved up. While our teams are unable to combine your orders to give you the maximum value, the best option to get your points back would be to return your two orders, and then repurchase the items once your points are returned back to you and then placing one order with all the items and using your points. We apologize for any inconvenience!

• Review fromJulie A

  Date: 02/02/2024

  1 star

  Julie A

  Date: 02/02/2024

  Do not bother with these people and their website.I made a purchase in June of 2022 that was marked delivered, but was shipped with LSO, which is known for losing packages and not delivering. I complained to lso and nothing. I talked to Ulta and they agreed to ******, but would not guarantee that it wouldnt be shipped lso so I asked for me money back.Now they will no longer allow me to purchase items using their website and there training is that I disputed a charge. What a crappy way to treat customers.
  

  ULTA Beauty

  Date: 02/06/2024

  Hi *****! We see that you recently reached out about a recent order you tried to place at Ulta.com. Were sorry you had trouble. Our teams have notified you that we received a charge dispute via PayPal on 7/6/22 related to order number K216882109 which was placed on 6/20/22. At this time we will no longer be able to accept your online order request(s) on ulta.com. We welcome you to visit your local Ulta Beauty store to shop, where our trained associates can assist you in selecting the right products for you. We apologize for any inconvenience!