Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18th 2023, a solicitor came to the door, offering pest control services. I decided to sign up because I was having a problem with aggressive bees. I signed up with the understanding that they would spray within a week, and that the pricing was based on them spraying quarterly. Also, my friend paid for the service on their credit card, so I signed up with the understanding that the friend is paying for the pest control. Well, the bees didn't go away, I hired another company who did a better job, and I decided I'd like to cancel before the next billing cycle. I called EcoShield on 10/18, and the rep said that in order to cancel, I'd need to pay $150. I told her that I only want to pay for the one service that was rendered, and not continue service. She says that I'd need to pay back the "discount" that was provided in July in order to cancel. As she explains, my only options are to pay $150 to cancel, or to pay the next quarterly bill and continue service, and she offered several discounts. At this point, all trust in this company is lost, their service which has been paid for didn't get rid of the bees, and they're refusing to let me out without paying more. They're misusing the word "discount" as actually meaning "cancellation fee", and while an agreement was signed in July, it is still clear to me that they are misrepresenting the use of the word "discount", which they actually need to refer to as "cancellation fee". The contract is not quarterly, it's annual, but billed quarterly. I don't request any refund for the service in July (which didn't solve the bee issue). They came and sprayed, and I'm happy to pay for that. I just want out of this "contract" without any fees for services that they didn't perform. Paying back a discount is misuse and misrepresentation of the word "discount", so I am not willing to pay

  

  Business Response

  Date: 10/23/2023

  Hello

   

  I am very sorry you feel this way. We are VERY upfront about our cancellation fee and how we provide service. As you can see by the agreement you singed and the text messages you received and said yes to, that there is a chargeback of the discount that we were very transparent about. You signed the agreement and replied yes to paying back the discount if you cancelled within the terms. 

  i attached a copy of your agreement, the texts we sent about the discount, and the "yes" you sent in response to the message itself.

   

  We did have a couple calls with you. One i personally took. Since I am the ** i dont take too many calls and remember quite a few. You were very please with the service when i called to check in. I will attach the note here proving so.

   

  You also called saying you were seeing a nest form but no activity. We were coming out a few weeks later to treat anyways. This lead us to believe that the service was working. At no time did you reach out to tell us you were still struggling even when we reached out to see how everything went. Pest control is not a one time thing. It can take up to 3 treatments to see the full effect which is why the other company was effective. We would of came out for free to take care of the issue if you would of let us know. 

   

  i will also attach the note of you saying you weren't having any activity.

   

  I do apologize but at this time we were very clear about how we work as a company and did everything we could yo make you happy. We dont know something is wrong if you dont let us. We wont be waiving the fee due to this.

   

  Thank you 

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20751648
  
  I am rejecting this response because:
  A "discount" and "cancellation fee" are not the same thing. This contract mi***s the terminology purposefully to trick consumers. And for that reason, I will not be paying back a "discount", because that is not how discounts work. 

  If EcoShield so needs the $150, they can *** me for it.

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 11/02/2023

  To clarify, the terminology used is annual commitment discount. Due to the early termination of the annual agreement, the discount is asked for back.

• Initial Complaint

  Date:09/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel my quarterly treatments with this company but they are being extremely pushy and not allowing me to cancel. They are continuously trying to push additional treatments at lower costs. The guy on the phone is telling me he is just trying to help me with my "issues and complaints" and while he said he could cancel my subscription, he wants to "make things right".

  

  Business Response

  Date: 09/29/2023

  Hello,

  It also looks like we tried to work something else out with you but had to end the call due to profanity's being said at our staff. We warned you three times to stop using that language and raising your voice but unfortunately you did not so we had to end the call out of respect for our staff.

  I have attached your Service Agreement that discussed the cancel fee. I also attached proof of a call, text, and email making you aware of a cancel fee before services started. You agreed via phone that you understood this and also opened up the text and email wrapping up that conversation. 

  Of course we are going to offer solutions at lower costs to keep you as a customer since we value you and your business. Your account has been cancelled but that cancel fee will remain in affect due to the prior arrangements made in your agreement that you agreed to. 

  Your account is cancelled with a charge back fee of $151.

   

  Thank you

   

• Initial Complaint

  Date:09/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salmon came to my door stating he does pest control on several homes near us about 2 years ago. I told him I would be interested in service but never signed a contract. I used their service for a little over a year but we still had a bug issue. I called to cancel the service and they said it was canceled. Shortly after I received a call stating that we still had 6 months left of our service and owed $600. I never signed a contract and they are constantly calling and texting. Now they are saying the collection will go to a 3rd party service for collection, even though the service was never done and a contract was not signed. Them are complete scam artists.

  

  Business Response

  Date: 09/25/2023

  Hello,

  You absolutely did sign an agreement with us. We cannot service a property with one. You or a representative of your household signed a second document as well stating that they understand the key points in the agreement as well. It clearly states a cancelation fee which is the sum of the discount we gave you when you first signed up. I have attached both those documents. 

   

  Thank you 

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield Pest Solutions: I thought Id give the salesman and the company a try. They came and sprayed around the house, I specifically asked the man doing the job if this was safe for pets and told him I had three dogs. About two hours after he finished, I let my dogs out, unknowingly that the gate was left open by the worker. I was in the garage working when someone walking in the neighborhood said that theres a dog was wandering on the side of Rt 53! Thank God I got to her before anything bad happened. When I told them I want to cancel my account (1st time trying them mind you) the representative informed me it would be another $211 to cancel the account. Even though the treatment they did didnt take care of the spiders and ants like they said it would, Im willing to pay for it. What I have a problem with is being charged another $211 especially after the situation that happened with my pets. Extremely bad customer service! I just want to cancel and we each go our separate ways, I told them this the very next day.

  

  Business Response

  Date: 09/22/2023

  BBB of Northern ** and Chicago,
  
  Thank you for making us aware of this customer's issue. It is our truest intention to provide world-class service to our customers. It is very unfortunate that we made the mistake of leaving the gate open and allowing the customer's pets to escape. Unfortunately, the customer did not make the local branch aware of his reason for canceling and simply informed us via text that he wanted to cancel with no explanation. Per his agreement, the discount for the initial service that was applied, was collected back.  

  Customer Answer

  Date: 09/22/2023

   
  Complaint: 20576652
  
  I am rejecting this response because:  The gentleman that originally came to the door was notified that I had three dogs, heck we even talked about them for a few minutes while both my dogs and him were standing there.  Then when another man came out a couple hours later to spray, I was talking to him and informed him I had pets.  I even asked him what the time frame is after he sprayed for my pets to come outside.  This is a completely false statement saying they were unaware of this.    
  *************************

  

  Business Response

  Date: 09/27/2023

  BBB of Northern ** and Chicago,
  
  To clear up any confusion, we are not stating that we did not know that the consumer had pets, simply that we were not made aware of, at the local level, that the reason for the customer's cancelation was that we had left a gate open, and his dogs were able to get out. The customer's communication to us was simply that the wished to cancel. Since the customer decided to terminate the agreement prior to its fulfilment, we simply ask that the discount applied to the initial service be recovered, as is outlined in the signed agreement. 

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20576652
  
  I am rejecting this response because:  Once again, when I called in to cancel the service because I was upset that the serviceman left the gate open and my dogs got out, I made this abundantly clear to the person on the phone.  I told them that since they came out and sprayed, I'd be more than willing to pay for the initial treatment.  I told them that I was dissatisfied with how everything happened that day.  This wasn't a week or two weeks later that I called, this was within 24 hours of the serviceman spraying around the house.  I can see if I dragged my feet to call and let time go by but this was done almost immediately.  For this company to turn around and tell me they need to charge me $211 for cancellation is an insult since this whole thing was brought on by their serviceman.  That's like digging in a backyard and hitting a water line and then telling the homeowner if you want us to stop the water from flowing because of our own negligence, you'll have to pay us extra, that's completely ridiculous sounding...Same thing here!   
  
  *************************

• Initial Complaint

  Date:09/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Eco Shield Pest Solutions in May. They came out quarterly and I Paid my fees as I was suppose to per contract. Their part of contract was to get rid of pest. Their solutions were not working as they say it was suppose to. I called and explained what was not working, they came out and applied solution again. 3 weeks later, I noticed solution didn't work again as Pest returned. I took pictures and told them it was not working and to continue to pay $159 quarterly was not okay by me and I was not going to continue this service. They offered to come out AGAIN, and I said that was fine and was the last time I was going to allow this. They came out and then 3 weeks later, Pest came. They did not hold up their end of their contract therefore, I cancelled. They are now claiming I owe them money and I am not going to pay for something that did not work per their contract. I already paid them over $300 and don't need to pay any more if their services are not working. I even took pictures to show them they pest continue to come. Their customer services is horrible, and I can't believe they do business this way. I have no problem, paying, however, when you don't deliver what you say you are going to, and then not provide good customer service, why do you feel the need to come at me and pay a fee for something that didn't even work. I purchased a $5 spray on Amazon that has now worked for my pest. I wasted over $300 for your Pest Solutions.

  

  Business Response

  Date: 09/06/2023

  Hello,

   

   

  Upon looking into your account, you have only taking 3 services with us in 2 months. Pest control isn't over night especially for a super buggy home. Activity will slowly decrease with the more applications you have. 3 services and 2 months is not enough for your home.

   

  What I can tell from the notes on your account is that you are struggling with exterior spider webs.

   

  These are very tricky to get rid of which is why we cant promise that we can. We will come out free of charge to help with them. We cannot control the location you live (i.e by water, forest, shrubs and trees against the home) Pest control is a 2 way street! We would be glad to give you a call and help educate on your specific situation. 

   

   

  As far as the cancel fee goes, I attached your service agreement that you singed. It clearly states there is a cancel fee which is the discount that was given to you on your initial service. 

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20562688
  
  I am rejecting this response because: I told them it wasnt working and showed them pictures. I am not paying for services that dont work. The $5 spray works that I bought over Amazon 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 09/07/2023

  I'm glad you were able to get your problem resolved! 

  Unfortuenlty, Your Service Agreement clearly states a cancelation fee. We wont be removing it.

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20562688
  
  I am rejecting this response because again, they are not reading the complaint and I am rejecting their response.  They are not completing their part of the contract and I will not complete mine.  Their product does not work.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was defrauded by this company. The "inspector" ********************* was not legally qualified to inspect my home on July 19th 2023. I did not know this at the time and ended up signing up for the service under the assumption that he was a professional that understood pest control measures - it turns out he's just a salesman for the company looking to make a commission. I cancelled the service after I was notified from another employee, *********************, that he is not allowed to inspect homes (she also mentioned he is in big trouble with the company because of what he did) and now I am being charged a cancellation fee of $150 even though the contract is null and void due to the fact that it was signed under false pretenses. The resolution I seek is simple, on my EcoShield account *************************** a $150 cancellation bill that I would like to be adjusted to $0.

  

  Business Response

  Date: 08/02/2023

  Hello!

   

  We will waive the cancel fee. But I think there has been a miscommunication between ****, ******, and anyone you spoke with. ****** is a Route Manager with Ecoshield not an inspector. He has been with the company for awhile and is well trained for pest needs. The miscommunication is his title/position. He is fully trained to advise/sell general pest control needs, just not attic or additional needs outside of that. That has always and will be a separate service. We would love to keep your business and help you with any ants, spiders, or general pest needs. 

  If you are willing please feel free to call us to get started again.

   

   

  Thank you! 

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came around door-to-door with hard sales techniques. Their gimmick is "we have an open slot in the schedule" and provide a lot of discounts "because it's already on the truck". Since we were looking for pest control companies and the end price is similar to other companies we looked at, we went with them (as new home owners, having something checked off the list is so valuable). The salesman went around the house spotting issues, like ****** holes from some kind of mammal, spider webs, and so on. All of which was supposed to be addressed. The technician was scheduled to arrive between 4-6, so it was quite a surprise at 3:30 when I received a notification that the technician had come and gone. He was even supposed to come inside the house! We took a walk around the house looking for signs of work done, despite no one ringing the doorbell and our dog not reacting (and he reacts to wind). It had only been 15 minutes since the work was supposedly performed, and the ****** holes were untouched (there was a spider web inside one), the webs were still in the *****, there was no sign of spraying, or any treatment to the yard, as was part of the contract. I called the salesman right away who insisted this was a mistake, then said the technician said no one was home. I succeeded in canceling the recurring service, but they are still insisting I pay for someone not showing up. I took pictures of what I could proving no service, but it's **** hard to prove a negative. The customer service phone line refuses to address this, insisting I email. Emails go without response. I refuse to pay for services not performed, and they keep hounding me for billing info.

  

  Business Response

  Date: 06/26/2023

  Hello,

   

  I am so very sorry for your experience. We should never be treating the home for their first service if the customer isn't home, unless agreed upon. That is our bad. We went ahead and cancelled the chargeback fee and zerod out your bill. You no longer owe anything.

   

  I would really like to keep your business and make this right. Is there anyway we can offer you a free service and get you back on with us?

   

  Thank you so much and again, our apologies. 

• Initial Complaint

  Date:05/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company preys on people. They will walk up to your house and say "I happen to be in the neighborhood and can make you an amazing offer if you sign up today". They sign you up for multi-year contracts, which you are locked into quarterly charges of no less than $200 for their services which are minimal. They put out a few traps and look around the house for holes that pests could get in. And then just use silicon to fill in the holes. I could have gone to the hardware store and saved myself hundreds! Thanks for nothing!I just want to warn any and all people if you are approached by someone from Ecoshield to tell them to get the h*** off your property. They are bandits. They are thieves. THEY are worse then the pests I was trying to get rid of. It has lead me to write my first complaint on BBB. Watch out for Ecoshield they are the worst.

  

  Business Response

  Date: 05/22/2023

  Hello,

   

  I am so sorry you feel this way. We try to be very transparent with how our services work. I did attach your service agreement and checklist review that thoroughly states that this is a 24 month agreement. I am sorry you feel like you got locked in. We offer these agreements in order to issue better prices for our customers and also as a way for them to understand pest control is a consistent thing, not a one time fix all.

   

  As for you exclusion service with us, we provide a pest professional to your home to inspect for any openings that mice an get in. Not everyone can provide this. We do use silicones and other materials to help seal these areas as well as warranty these areas as well against future pests. Yes, "anyone" can do this if you are trained properly but a lot of people do not want to themselves which is where our service comes in. If you wanted to do it yourself you could of but we do see alot of home owners messing up their homes by plugging the wrong areas that lead to water damage. Just like a cable company, lawn company, ect you can always do it yourself but shouldnt or do not want to. 

   

  Your account has been closed. Is there anything else we can help you with?

• Initial Complaint

  Date:04/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of my issues are as follows:1 - The guarantee offered by the company was not honored.2 - A contract that I did not agree to was created on my behalf. 3 - EcoShield told us, in writing, that they can no longer service the pests. This was followed by a $300 cancellation fee - this was after THEY are refusing to do the services originally agreed to.On or about August 2022, EcoShield's sales rep did a thorough review of our home. After inspecting each of the insect types, he told us 'Yes, we can absolutely clear these up, and we offer a 100% guarantee." During the initial appointment, he asked me to initial a permissions form allowing them to enter our house for services. My initials on the smartphone were then transposed onto a contract that I did NOT agree to, nor was this contract ever presented to me before they started services.After 3+ services we noticed that the insect problem had continued to get worse, not better. After asking them to perform a follow up service as part of the 'guarantee' we were told that they don't treat the ladybugs, beetles, flies, and ants that we have and they couldn't do it. I then got charged $300 for a cancellation fee, presumably related to the fabricated contract that I never saw nor agreed to in the first place. I am now being hounded by their collections teams to the tune of 10+ calls and emails per week.I, myself, own a small business and work in the community. It is sad to see that the business conduct has converted from customer satisfaction to intimidation and threatening contractual language. Would it be too much to ask for companies to simply offer good value to keep customers? I'm disappointed with the lies here - the salesman lying about the guarantee, a fabricated contract, and a cancellation fee that they seem to have unilaterally agreed to.

  

  Business Response

  Date: 04/25/2023

  Hello,

   

  I am so sorry you feel this way. Upon further investigation into your account, I found correspondence of your agreement being sent to your email and being opened as well numerous times. You can see attached pics and agreement for reference. As you can tell, flies or Asian beetles are not guaranteed which only means that we cannot offer free appointments for (listed in the agreement) we can most certainly treat for those during your regulars visits. We tried numerous times to come out in winter for your winter service to only be pushed off and denied service. It is very important to keep these services in order to prevent issues. Which is most likely why you are having problems with these pests. We also noted a picture you sent in to us of dead insects. Dead insects are a sign of pest control working! As far as prevention, sealing off screens and gaps is key. 

  We have thoroughly notified you of our services and how *****************.

   

  Thank you for your time. 

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19966505
  
  I am rejecting this response because:

  This is not an acceptable response, and certainly evident that the company is not customer-focused. I had hopes that they would honor their end of the agreement as the salesman had a chance to inspect my home IN-PERSON! and make a guarantee, only for the company to go back on their word. The promises that were made ended up being bold-faced lies.

  This is a sad response, and I certainly don't understand how a reply of 'we emailed you a contract' is the same as me somehow having agreed to it, which I did not. I never agreed to the terms in the contract and was not provided a copy of the agreement prior to the visit. I really wish companies would take the time to read these complaints and investigate our specific situation instead of providing an AI-generated response as they have below. The feedback is not relevant to my situation and I'm saddened that companies still attempt to do business this manner. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/28/2023

  Hello,
  Yes a copy of your agreement was emailed to you before your service. You stated you never got a copy but we did send one. I am so sorry you feel this way but we are pretty clear in our agreements what is expected and since you signed it and a copy was sent we believe that is enough. We also have a service review sheet we go over as well during the first service that has signatures on it as well. At this time your account has been closed. A refund will not be issued. 
  
  Thank you 

  Customer Answer

  Date: 05/05/2023

   
  Complaint: 19966505
  
  I am rejecting this response because:  

   

  Greetings I am writing in reply to your last message to confirm that I am not satisfied with the resolution nor the response from Ecosheild. The contract that theyve provided does not include my signature. The signature and initials are those of someone else as I certainly did not agree to this contract, attached as a reference. Secondary to that the contract indicates under the ********* section, that touch-*** are always free! though Ecoshield denied to come back and guarantee their work. Two issues the contract was not signed by me, and they also did not adhere to what their end WOULD have been in such a contract.

   

  Im not sure whose signature is on the contract, though the name looks similar to the Ecoshield technician, starting with a B as well. Please confirm that this complaint will accurately reflect that I am rejecting the business response and remain unsatisfied with the service, business ethics, and resolution of the case.

   

  Thank you.

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/08/2023

  Hello,

   

  Once again, you have signed a service agreement agreeing to the terms. You stated that you have never received a copy but we sent you proof that you did via email. We have everything in our power to try to satisfy you with your activity and agreement but to only be ignored. We will not be issuing a refund due to this. We feel like we have done much more than what was needed. 

   

  Your account is closed and no further action is needed.

   

  Thank you 

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 19966505
  
  I am rejecting this response because:
  

  This did not address my concern. After sharing my complaint,I have only been provided a copy of a bogus contract with a foreign signature and a 2nd version that I did not sign. If a contract were to be entered, why wouldnt they consider holding up their end of the deal and performing services with a performance guarantee, as the digitally-created version theyve shared indicates? It's because it's not a legit contract and not something that is mutually agreed upon. This company has been shifty from the start and I should have listened to my gut. Calling them shifty is being generous as Ive been flat out lied to multiple times here by 3+employees.  On their latest response, Im being told that they have done much more than what was needed, which in truth is providing a bogus contract created and signed by someone else. As a small business owner myself,if one of my CS reps responded like this, they would be gone the next day. This is a pretty disgusting display of service.
  I should have read further into this business before choosing to let them into my home its becoming increasingly clear why theyve earned an F rating on BBB. It's tough to dispute that kind of history when there are that many people who are unsatisfied - you're not a business at that point but simply a con-artist.

• Initial Complaint

  Date:04/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield pest solution door to door salesman came to my house sold me a bill of goods, that was never explained to me clearly. They are now trying to collect $150 for cancelling their service and I was not told that at the time of my commitment. They are ignorant and spoke to my wife as if she was dumb and all we wanted to do was move a date of service originally by a week due to work be done on my house.

  

  Business Response

  Date: 04/17/2023

  Good Day,

  I reviewed the account and Your agreement is for 12 months and 5 services. This was signed in August 2022. At this point only 3 services have been provided. Therefore either two more regular paid services must be completed or the early cancellation fee must be paid. I am attaching your signed agreement and the secondary review form that was initialled to ensure your understanding of the 12 month/5 service agreement. I will be glad to put you back on the schedule to complete your scheduled services. If not, you will need to pay the early cancellation fee as per your agreement.

  Regards,

  *****************

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19939491
  
  I am rejecting this response because:
  I asked to push service a week and your customer care team said that we couldnt do that even though when I was told they said it would never be an issue, I was called daily and had to take time out of my day to finally be told it was ok by you know to restart service. Your team is ignorant and spoke down to my wife. The salesman also told me it was 4 services, your company has been nothing but unprofessional. Id like my services cancelled and your fee to be waived for how poorly I was treated. I live in a subdivision of roughly **** homes and if I see your sales people in my area I will make sure to let everyone know how I was treated. I will simply refer them to your F grade by the BBB, if you all want to be unprofessional Ill make sure you cant take advantage of any other people as you have done to me. 
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/28/2023

  I have responded to this complain 2 times before already. All the documentation has been provided to answer all of ****************** questions and concerns. This matter is closed.