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Average of 94 Customer Reviews
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Review fromJanelle G
Date: 02/26/2024
1 starJanelle G
Date: 02/26/2024
Our niece's team was doing a fundraiser for their team. We had 2 choices in which to support the team. The first choice was to "donate" $24 to the team, of which Double Good would automatically keep 50% (for doing nothing but receiving the money). I can't imagine that this is actually legal. The other choice was to buy 2 bags of popcorn for $22 + S/H. So, we decided to order 2 bags of popcorn, and when they turned up, we were shocked to see that they were single serving bags of **** oz each.I recommend sending money directly to the athletes or to their booster clubs. They will get the full benefit then.
Double Good, LP
Date: 04/02/2024
Hi *******-Thank you for your feedback. I tried to find your order history with your name but I could not find anything with your name or email. Did someone else order form your family? If you let me know the order number I can look into your order. Each bag of our popcorn has approximately 5 cups of deliciousness. We pride ourselves on delivering a high quality product, which is why teams, non-profits, and schools of all kinds have had tremendous success selling our popcorn. If you find your order number, you can reach out to help.doublegood.com and reference this BBB review. We would be happy to send you a fresh order for you to enjoy. Thank you for your support for your niece's team. It is people like you who make a difference for the teams they support.Review fromSp K
Date: 02/25/2024
1 starSp K
Date: 02/25/2024
Did not receive order. I made 2 orders and only one came since 2/9/24. I do not like this!!!!! Too expensive not to receive!!!!! I want customer service!Double Good, LP
Date: 02/26/2024
Hi Sparkle! Thank you for contacting Double Good. I found the two orders you placed on February 9. - Order SK2402091520857-3218 was delivered by *** on February 22 at 1:22 pm. - Order SK2402091523464-8372 is due to arrive tonight by 7pm. Here is the *** tracking information **************************. I do see both order confirmations said the product would be delivered by February 20. Since we missed the date on both of these orders, I will send you a complimentary order of some of our favorite flavors. Those will be sent out shortly. In the future, if there is every an issue, you can reach out to us at ******************************** An agent will be happy to assist youReview fromCeleste I
Date: 01/25/2024
1 starCeleste I
Date: 01/25/2024
This company never sent out the popcorn I ordered for my nephew's fundraiser. I got in touch with customer service, and they apologized and said they would send an alternative order of popcorn. This is months later, and so not cool and a waste of my time. How do you not ship things? It's literally your job.Double Good, LP
Date: 02/07/2024
Hi *******:Thank you for reaching out to Double Good. I am sorry we did not meet your expectations. I see you placed an order with us on July 31. We sent confirmations, including tracking information to you in August. The shipment was due to arrive between August 4 and August 16, per our email dated July 31 at 7:40 am. Furthermore, I understand on January 20 you contacted us to let us know it never arrived. I am sorry you did not receive your popcorn as promised. Normally, we do not give replacement for orders older than 120 days. However, I see a replacement order was processed on January 23. And, yes, normally, an automatic email is sent including the tracking number but there was an issue with those auto-generated emails. I see an agent was able to give you the ***** tracking information on January 25 and it looks like your replacement order was received on January 29. We hope you enjoyed your popcorn! Thanks for supporting your nephew's pop-up store.Review fromLeonard M
Date: 12/21/2023
1 starLeonard M
Date: 12/21/2023
Terrible, overpriced and for a fund raiser, I will never participate in Double Good Again.Double Good, LP
Date: 12/29/2023
Hi *******! Thank you for bringing this to our attention and please accept our apologies for not meeting your expectations. The quality of our popcorn is something we do not take lightly, which is why teams, non-profits, and schools of all kinds have had tremendous success selling our popcorn. I see you ordered three different flavors for a total of $48 ($24 of that goes to *****-Woodhaven Cheer). Was there something wrong with the flavors? Feel free to reach out to us at help.doublegood.com and we will be happy to find a solution for you.Review fromAnn B
Date: 12/19/2023
3 starsAnn B
Date: 12/19/2023
I ordered three bags of popcorn and all three were stale!! I was so disappointed but didnt bother to send them back. Just threw them away each time. I had ordered popcorn before with GREAT results in the quality and only reordered this time due to that. I dont think Ill order again. Too expensive to be stale.Double Good, LP
Date: 12/20/2023
Hi ***! Please accept our apologies for not meeting your expectations. The quality of our popcorn is something we do not take lightly, which is why teams, non-profits, and schools of all kinds have had tremendous success selling our popcorn.We maintain our ultra-premium quality by making our popcorn to order using the finest ingredients and seeds grown on a family farm in *******. Our popcorn is made to order and shipped within 48 hours of being made, so it does not sit on shelves for days, weeks or months, which is how we ensure that you receive the freshest flavor with that perfect crunch.I am going to send you a replacement order so that you can have the ultra-premium experience we wanted for you. In the future, you can respond to one of the emails we send you throughout the fundraising to reach customer support. Or you can contact us at [email protected] your holidays,Double GoodReview fromKate B
Date: 12/18/2023
1 starKate B
Date: 12/18/2023
Totally disappointed. Cannot contact the company. No customer support at all. No chat, no email, no phone number worked after multiple times. I supported my grandson's football fund raiser. Ordered caramel popcorn. Price displayed was $54.00. On my bill over $60 showed **. Extremely deceiving in not displaying the fees and taxes upon purchase. I will never support this fund raiser again. When the popcorn arrived, the packaging was the worst of any company. Box was broken, box was cut with what appeared to be a knife. 5 out of 6 popcorn bags were intact. The 6th bag was ripped open and popcorn spilled all over. No inside packaging protection at all. It is unfortunate because the caramel popcorn was very tasty, but I will never purchase from this company again nor will I recommend this company for any future fund raiser for my 8 grandchildren's schools.Double Good, LP
Date: 12/19/2023
Hi ****-Thanks for reaching out. I am sorry to hear about your experience and we did not meet your expectations. We take the quality of our popcorn, including our packaging very seriously, which is why so many schools, youth sports, and organizations use us for their fundraising needs. From the delivery picture it look like your box had been tossed around a bit. I can assure you it did not leave our facility in that condition; however, once it is with the shipping company a lot can happen. Regardless, this is not the experience we wanted for you. Furthermore, you can reach out to customer support at any time by responding to any of the numerous emails we have sent you. The order confirmation, included the shipping charges and taxes which was sent (to the email address you provided when you placed your order) within minutes of the order being placed. To ensure you have the experience we intended for you, I will process a replacement order for you. I hope you enjoy it. Happy Holidays!Review fromEmily B
Date: 12/18/2023
1 starEmily B
Date: 12/18/2023
Very disappointed in the size of the package. For $10 a bag you would expect at least a bag the size of a typical chip/popcorn bag. This is about half the size. Next time I'll just donate directly to the school instead of paying almost $30 for two bags of popcorn + shipping.Double Good, LP
Date: 08/19/2024
Hi Emily - Thanks for reaching out about your Double Good Order. I apologize for our delay in replying to your concerns. It looks like the fundraiser did great. Making $227 above goal! Well done!
Each bag of our award-winning popcorn contains approximately 5 cups per bag. It looks like you have ordered two of our fan-favorites. I hope you enjoyed them.
Again, I apologize we did not meet your expectations. The experience and quality of our popcorn is something we do not take lightly, which is why teams, non-profits, and schools of all kinds have had tremendous success selling our popcorn.Review fromSeth S
Date: 12/14/2023
1 starSeth S
Date: 12/14/2023
Double disappointment, quarter of the value. Double Good is great if you want supporters to feel cheated by supporting a cause. I honestly feel worse about the organization I tried to support by purchasing Double Good because it was so overpriced. If you can't think of a better way to raise money, you shouldn't be doing whatever it is you're using Double Good to raise money to do. And Double Good is only in business because they take advantage of people trying to support an otherwise worthy cause.Double Good, LP
Date: 12/15/2023
Hi **** - Thank you for bringing this to our attention and please accept our apologies for not meeting your expectations. Was something wrong with the popcorn? The quality of our popcorn is something we do not take lightly, which is why teams, non-profits, and schools of all kinds have had tremendous success selling our popcorn. Each bag contains approximately 5 cups of premium popcorn, which is popped within 48 hours of shipping.For your order, ********** popup store received $9.50 from your purchase. Overall, ********** popup store raised $457 - a very successful fundraiser. Through our platform we have raised money for many organizers and making a positive impact in their community.Review fromAyanaa S
Date: 12/13/2023
1 starAyanaa S
Date: 12/13/2023
The tech support team *****. Every time I try to log in it asks for the phone number I input the right code. Then it sends an email to input another code, however, the email with the code is never sent. I have tried this with two different phone numbers. I then contact support and they ask the same inane questions and it goes around in circles every time explaining the same issue over and over again. They never seem to understand my issue even when I spell it out. They always asks me to do the same thing over and over. It is so frustrating. All I want to do is log in and they can not even help me do that. When I used a THIRD phone number it finally worked and didn't even ask for an email code even though there is an email attached to that account. So, there are also inconsistencies when logging in. It shouldn't take three accounts just to fundraise. I am beyond upset and they are a terrible business. If it were up to me I would not ever fundraise with them. They should have a real support team that uses the phone and not just the emailing which wastes your time because they take a long time to get back to you and they actually do not help.Double Good, LP
Date: 08/19/2024
Thank you for your feedback and review, Ayanaa. I will pass this information on so we may improve our service to you. It looks like you had a successful event and it paid out in a timely manner. That is our goal - make it easy to fundraise. Well-done!Review fromBill K
Date: 12/05/2023
2 starsBill K
Date: 12/05/2023
The advertising pictures dont show you what you get in a 10$ bag of popcorn. The bags arrived and we immediately felt cheated. We felt so bad we had to text all the buyers from my sons school to apologized for the misleading advertisement. The caramel type popcorns are the only exceptions. Shame on this company for being greedy.Double Good, LP
Date: 12/07/2023
Hi ****! Thanks for your comments. I am sorry we did not meet your expectations. Our flavors do vary in weight depending on the ingredients used. For example, Caramel-Diem weighs more than Butter Believe It because it is enrobed in caramel. However, each bag contains approximately 5 cups of popcorn. We take the quality of our popcorn very seriously, which is why teams, schools and nonprofits have had tremendous success funding their causes selling our ultra-premium popcorn.I hope your son's school had a successful fundraiser.
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