Reviews

This profile includes reviews for United Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  United Airlines, Inc.

  233 S Wacker Dr 14th Fl Chicago, IL 60606-7147

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  United Airlines @ Hartsfield

  PO Box 20949 Atlanta, GA 30320-0949

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  United Airlines, Inc.

  Online Reservation Online Reservation, NJ 07003

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  United Airlines, Inc.

  5300 Riverside Dr Cleveland, OH 44135-3130

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  United Airlines, Inc.

  PO Box 6649 Chicago, IL 60606-0649

Review Details

• Review fromGaurishanker P

  Date: 12/14/2022

  1 star
  Worst experience newer working with then again. 1) We had booked a flight back in March of 2021, We had a change of trawel plan and had to re-book a ticket due to health concerns for my mother in Law, The ticket was in the name of my mother in law 2)We tried re-boking the date and on those dates their were no direct flight available from them, flight was full, we had that requirement as my mother law dint had the US transit **** and the wait time was like 12 months in the future date just toget the **** date due to COVID-19 but for us we had to traven during those dats in April first week as my wife was going to have a baby and we needed elderley assistsnce We contacted the flight and they said that the ticket wil remain credit for full year and you can book any time during that time. We said ok as we were ok re-booking as my wife had plans to travel in 2022 so we got my mother in law another flight During end end of July we tried re-booking for my wife but were not able to, their agent tried re-boooking quite a few times and said he is getting an error and was not able to and he adviced to send an email to ask for a travel certificate and then re-book, when we sent an email to them they deied our request saying that the ticket will only be able to book in the same pessanger name which was a surprise and was not mentioned either during booking or when we re-scheduled After this we have tried numberous times atlesat 6 times to call their service gent and on teh fifth try they agreed to issue a travel certificate and said you will get an email within 24 hours. but after 4 days when we dint get any email we contacted their customer service and they said that that communication was in error and we will not be able to issue a travel certificate i feel cheated here as there was no mention and all we were asking is either refund, or let us book another flight. This is a mal practice on the part of flight which has your money and now tring to prnlaize us.

• Review fromPricilla G

  Date: 12/12/2022

  1 star
  Worst traveling airline and employees, I recently flew with United airlines my family of 6 to surprise my daughter that is serving in the military. From the beginning of our flight there were issues with two of our seats as they were sold twice to different customers, then on our flight back our grand babies stroller travel system was lost, I made a report of this and was offered an umbrella stroller for an infant that cant sit up yet nor hold her head up straight, so I refused it and told the supervisor why this was dangerous for our baby in which he said he understood, I was then told that they would put a rush to our delivery of the stroller and be delivered by 3pm it is now 10pm and I called for an update being that at this point I need to purchase a stroller for tomorrow Monday in which grand baby goes to daycare and stroller is needed for her walks, I spoke to a supervisor and he said the stroller will not be delivered tonight and that they will not reimburse me for the purchase of a stroller even if it was lost by United airlines he also stated we didnt pay for a the stroller to be checked in, almost implying it wasnt a big deal. Then he suggested that I go rent a stroller somewhere at 10pm if I needed to I told him that since he suggested this to also please help me find a location where they rent baby strollers at 10pm since it made sense for him to imply this, he answered this was my job to look for a place online. I then got aggravated at the fact that I was not being offered solutions and asked to escalate the call he stated it wouldnt change anything of what he has already told me. I then asked when the stroller would be delivered and he stayed that it would he loaded for delivery at 6am so now Im stuck again no stroller and will be calling into work since I have no stroller to take for my grand baby. This is by far the worst airline I have ever traveled with ??

• Review fromEp N

  Date: 12/07/2022

  1 star
  Booked a flight through Expedia, from ******* to *****. Expedia split the flight through Lufthansa and United. Lufthansa sent emails saying flight was delayed from 450 to 6pm, then from 6pm to 640pm. Get to the airport at 4:30pm. No one at the counter. Missed my flight. Everyone is gone. They place me into the system as a no show.Here starts the games. Expedia says has to cancel everything. Meaning, I would loose entire trip. I called Lufthansa, they could not help because they were not the owners of the trip. I called United spoke to a manager named *****, who told me that I should be able to move my trip from Tuesday to Saturday, no extra hidden fees. I needed to call Expedia. I called Expedia, I spoke to **** who said there is a flight through KLM, that would allow me to leave Wednesday. No fees. Then after thinking about it, he said oh. Im unable to book that trip for you. I asked to speak to a manager. *** came to the phone, had us on hold for over an hour. This is after the flight was approved by United Airlines manager *****, *** told told us there is an additional $2000 plus charge to change the flight, where they messed up. Im shaving off 4 days from my trip, Im loosing out. Because they want to rebook the flight. Expedia had me on hold for over 1 hour. They claimed they could not see the notes left in the System by the United airlines manager *****. At this point after being on the phone from after 7pm, and close to 2am, with all the different companies. They still charged me an additional almost $600, in addition to my already $2500,for my original trip.Shame on Expedia, shame on United, shame on you all for the games you all play with customers. I dont believe you all are sleeping at night, doing these trickery games that you play with people. It was a run around. And a very shameful thing. If I did not have to travel. I would have just gotten all my money back. Ive already lost 4-5 days of my trip, and here it is Im paying more. God help you all.

• Review fromJoseph L

  Date: 12/01/2022

  1 star
  Only reason why I booked United was for its direct flight to a destination. First it cancelled my outbound flight without informing me, but the rep was able to offer a non-direct, but still acceptable solution. ***** later my return flight was arbitrarily cancelled as well. Called the help line and they were unable to offer anything that would work. Escalated to supervisor who kept on offering solutions that would not work for me, and then she basically hung up on me.Ultimately asked for a refund (I booked through miles). The first rep told me it would take 24 hours for the miles to be redeposited. 24 hours later, I was told it would take 48 hours. I mean seriously how incompetent is this airline? Unprofessional and incompetent to the extreme and will never fly United again.

• Review fromAshley T

  Date: 11/29/2022

  1 star
  Horrendous customer service... I originally booked a flight to ********** travelling in February 2022 with United Airlines. United changed my flight over 5 times over the course of 2 months and ultimately resulted in me being unable to travel within my approved vacation days. As a result, the only option I was give was a travel credit for future use. Fast forward a few months, using my travel credit, I booked a flight to visit my sister in ********** for this upcoming Christmas. My flight again changed multiple times changing from direct to multiple stops, resulting in 2 days being taken away from my vacation and time with her. I looked for multiple different options, even working with a representative and was unable to find flights that would work. I spoke with a customer service agent who advised they can give me a credit. I refused to get another travel credit and wanted the full amount refunded to my credit card, which was the method of payment for both of my trips. It was confirmed by a supervisor that this would be processed and of course it was not. Since then, I have called numerous times as they did a partial refund to my credit card and remainder to a travel credit. I have had numerous calls stating it would be corrected and weeks later, still no refund. I spoke with someone today who now says they have ZERO record of my conversations (yes, plural) and that they cant do that. This is literally the worst airline that I have ever had to deal with.

• Review fromBrad O.

  Date: 11/27/2022

  1 star
  This review is regarding United's mileage plus X app. Used the ***gift card" feature to buy a bday gift for my assistant, she never received anything. I have emailed weekly and now daily to find out where my money went as it shows deducted from my account. Many calls just say keep waiting and there's nobody I can talk to at mileageplusX. No way to cancel the gift card purchase, nobody to talk to about finding anything out. Been with United since late 90s, looking elsewhere to spend my money.

• Review fromTammy E.

  Date: 11/26/2022

  1 star
  I am a disabled individual with Relasping Remitting Multiple Sclerosis. On Sunday November 20, my husband I caught a flight from ******, ** to Washington **, we requested handicap assistance and I was placed all the way on seat 25 and all the way on seat 35 on second flight which was the last seat on the plane. Why would you place a disable person that far on a flight? Once we arrived in Washington ** there was no one to assist me off the plane. Once they finally found someone they had to call and tell them to wait on us for our second leg to ********** **. I think we sat on the plane for about 30minutes or more waiting on the assistance to arrive. Once the guy got me off the plane he started acting like he didn't have time. We were late getting off the plane so we ended catching a shuttle to the other side of the airport. We got off at gate c but we had to make it to gate g. Once we landed there in ** we didn't have to wait at all, they were ready to assist. I am very displeased with the handicap assistance that I recieved while traveling with your airline. This is by far the most humiliating thing that I have endured in my life and to say this way my first flight. With being said I am skeptical about taking another flight because of the lack of assistace that I recieved.This will cause lasting anxiety because of the event of things that has happened. Is this how youare suppose to treat disable people? Where is the empathy? Would you want to be at the very back of an airplane with a disability? All of this is totally uncalled for. Signed, very displeased

• Review fromRafael R

  Date: 11/17/2022

  1 star
  I asked the airline to make a change on my flight so that I would have a 3 day gap within a layover. When speaking to a representative they said it would be possible and made the changes except they changed both flights to the new date defeating the purpose of my request. I then called to get my original flights back and they wanted to charge more than what I initially paid for the ticket. After a lot of *************** I had to pay to get the tickets I kind of wanted except the times were still not the same. In order to avoid less confusion with their customer service reps they just changed the dates and left the times. I then asked to change the time and they wanted to charge again almost what a new ticket cost anyway. The whole issue could have been avoided had the first representative been clear with everything and had confirmed before making the changes.

• Review fromJoshua N

  Date: 11/15/2022

  1 star
  My flight took off an hour and a half late and my in flight entertainment did not work. The buttons were completely worn. It was the first time I had flown United and may never again.

• Review fromCynthia A

  Date: 11/14/2022

  1 star
  We had a trip scheduled and then Covid hit. It was extended out but we could never seem to get the time off in sinc between the 8 of us. I have tried multiple times to get my money refunded ( I paid for the whole trip for my family). I did receive refunds from American Airlines, the hotel and the car rental place but United Airlines would not give back my refund. I even tried to use the credit but I can only use the partial under my name. I dont understand why the other Airlines has given a refund but not United Airlines ? The trip was not cancelled due our own fault but due to COVID. I will never again travel with United Airlines.