Reviews

This profile includes reviews for United Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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United Airlines, Inc. has 88 locations, listed below.

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  United Airlines, Inc.

  233 S Wacker Dr 14th Fl Chicago, IL 60606-7147

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  United Airlines, Inc.

  PO Box 830113 Miami, FL 33283-0113

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  United Airlines @ Hartsfield

  6735 Polo Dr Cumming, GA 30040-5722

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  United Airlines, Inc.

  Appleton Airport Appleton, WI 54911

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  United Airlines, Inc.

  Philadelphia International Airport Essington Avenue Philadelphia, PA 19153

Review Details

• Review fromYi W

  Date: 11/13/2022

  1 star
  Flew with United partner airline on Sept. 30, filed missing miles request on Oct. 13, been calling them multiple times to get the problem resolved, being put on hold sometimes for over an hour and not reaching anybody. When someone answers, I have been told another **** business days every single time. One month later, nothing has happened, zero miles credited, managers' accountability is a joke! **************** doesn't exist. Crap!

• Review fromDaniel Z

  Date: 11/07/2022

  1 star
  11/1/22 UA4601. Our gate was changed very late to a different terminal. My wife, ****** and I arrived to new gate at boarding time, but the plane had not arrived yet. We got boarding passes printed and took seat to feed the baby. The fire alarm in terminal went off and it was extremely loud so we tried to find quiet spot to finish feeding him. I went to the counter alone to check on status and was told they would open door in 3 minutes, but wasn't told there would be any change to standard boarding process or that we needed to run back to gate to make the flight. I went back to help my wife clean up and change my son so we could go back and board. When we went back 10 minutes later boarding was closed. They never marked the flight delayed, then rushed the boarding process to make up the time, leaving us at the terminal knowing we were traveling with an infant. We were then stranded in the terminal for 7 hours with an infant and no formula. I've requested a refund and they've denied our request for everything except the checked bag fees because we "used the ticket". Zero accountability or care for their customers.

• Review fromNick B

  Date: 11/06/2022

  1 star
  United.com sell you a fare and later sends you a message stating that one or more segment of your airfare has been canceled. When you go and search for new fare same airline and schedule shows for you to purchase again for which you have been reached out about canceled flights. They do this to get you enticed to price and later they offer you a different expensive flights. This is fraud as United.com have offered a price and customer have agreed and later ********************** changes their schedule only to offer customer a higher price. Please operate honestly. People have plans and have paid lot of money for that plan.

• Review fromTenley O

  Date: 10/31/2022

  1 star
  I had a very bad experience with the seat reservation system with United Airlines and their partner, Swiss Air. I paid extra to reserve my seat in the aisle which was very important to me. There was some change to the flight by United's partner ***** Air (a few minutes change - nothing big) and my paid-for seat reservation was lost. I was unable to re-reserve my seat online without paying the extra seat reservation fee again. I called. It took a very long time for the person who answered my call to re-book my seat reservation and then my seat got disconnected again from my reservation. I repeated this process 3 more times to go to *********** and to return from ***********, including the day of each flight. It was a nightmare. I wasted 3+ hours in both directions and had the anxiety of not evening knowing if I'd have a seat, let alone have the aisle seat I had paid extra to reserve and was important to me. Meanwhile, my husband's seat (on same reservation) remained unchanged in both directions. My seat ended up not in an aisle and the lack of legroom is actually painful on that plane. I know ***** Air is a partner for United but I think you should re-think it or work to fix the seat reservation issues (have United take ownership if necessary).

• Review fromWarren G.

  Date: 10/31/2022

  1 star
  HELP IS ELON WE NEED BETTER OPTIONS!!! On United website, they list crate sizes. All of which are inaccurate. The ticket yo get has a completely different set of crate dimensions. Due to United not knowing what dimensions they require your crate to be, it is easier to cancel the in cabin pet fee and board the animal for less money. Im glad to see United hiring mentally handicapped people to make their website for them, but maybe have someone who isnt remedial look over the website for inaccurate info. I hate United, this company has no soul. I hope it goes bankrupt, and it would if there was a thing called free market competition. F*** United Airlines, scum pieces if s***

• Review fromSamson A

  Date: 10/29/2022

  1 star
  On October 26, 2022 at 5 pm when I arrived to the ***********, ** Airport the United Airlines customer service two agents started treating us like an animals. When we ask a question they don't answer to us. They whispered what seemed to be racial slurs about my family to each other but would answer to our questions. They were angry and mocking and didnt take us seriously. My family are African American and these employees were White. I asked the employee if the weight for our bag was correct and she said, "I don't know". I never had this type of customer service in anywhere. They were ******* us, yelling at us not even listening to us. Those two customer service agent treated us in a racist manner. The whole experience seemed like they were trying to humiliate us rather than help us. My family and I remained calm even though we were very distraught by being yelled at and hearing the racist whispering of the employees. Our Mother is heading overseas and it was an emotional goodbye, unfortunately rather than sympathy United Airlines employees showed racism and white rage.I had three bags brought to the Airport, and all of my bags were overweight by a few pounds. I took a bunch of items from all of the luggage. After, I took out a bunch of items, the first two bags weighed 50 pounds and the third bag weighed **** pounds. The agent on customer service asked me to pay an extra 200 dollars for the third bag and gave her my credit card. I didn't receive a receipt from her, however when I arrived to my home and checked my credit card i was charged $400 dollars. Upon calling customer service for ********************** the told me the transaction was done incorrectly and I was overcharged. I want to rectify this situation as well as report the racism we experienced at the hands of the United Airlines Employees in ***********, **.

• Review fromJoan G

  Date: 10/25/2022

  1 star
  Terrible customer services - charged by account a hold and charged for the tickets as well. The hold actually put my bank account in the negative and when I called to notify them, they told me it was a Paypal issue after being on the phone for over 45 minutes. i called Paypal they said it was definitely a hold on United Airlines part. When I called United back they said the hold had been reversed today and it would take a few days to clear. This caused my bank account to get charged multiple overdraft fees. United didn't even apologize or offer to help. They gave me the united.com/feedback website and told me to submit a complaint there. I did and the email I received back told me it would be up to 6-8 weeks before I would get feedback. This is the worst customer service ever!

• Review fromRC

  Date: 10/22/2022

  1 star
  Wanted to use my hundred dollar credit but was told I had to spend $400 more for my flight to redeem the hundred dollar credit. Crazy! Had booked flights for my family over Christmas, however, I had to cancel our flights. We were issued a credit which was fine. At the time, I did not realize that my daughters last name was misspelled on the credit issued. I tried to redeem the credit, however because of the name being incorrect I could not. So I called customer service to have the name changed, when I finally reach somebody I was told they could not change the name unless I purchased a ticket first and then they could change the name. I said I was fine with that. I had initially was on their website and found a ticket for $621 and assumed the flight would cost me the same if the customer service agent booked it for me. The customer service agent said he could book me that same flight but when he told me the total of that same flight would be over $1000 I questioned him. He did not have an answer. He just kept saying but if you want to use the credit youll have to book it. So, when he had put me on hold for almost 10 minutes I went ahead and purchased a ticket online and when he returned I told him I had purchased a ticket online for $621 and to please go ahead and change my daughters name. Well, he couldnt and proceeded to say I can cancel that flight for you so you can use your credit and I can re-book it for you. That was the most insane thing Ive ever heard. I would spend $400 more so can use $100 credit? I told a customer service representative he had better not cancel that flight and I will deal with this later with someone else. What is going on with United?

• Review fromJeffery F

  Date: 10/21/2022

  1 star
  Was disappointed in the service provided by united airlines. Left us stranded in the airport and ultimately boarded us on a aircraft that was not flight worthy. Ive flown with united many times and this was by far a terrible experience for the family. Seemed as if united airlines and its personnel were logistically out of sorts. Plagued with technical issues delay after delay ultimately boarding an aircraft prematurely as it was not even flight worthy. The entire experience seemed uncharacteristic of a major airline.

• Review fromJill F

  Date: 10/17/2022

  1 star
  Refund process is flawed, at best. First, they wouldn't issue me a refund even though I had to cancel my flights due to COVID. Then, when I used my vouchers, the United agent didn't complete the booking correctly so that two weeks before my flights, my reservation was canceled. I booked flights with another airline instead and I began the process of getting a refund for my original tickets. Next, even though I was finally approved for a refund due to their employee's mistake, they would only issue the refund to the card used to purchase the tickets (a year prior). Since then, I had moved and closed that account. United Airlines said they could not issue a refund any other way until that refund to my closed cc account was kicked back to them. There is no way to call directly to the refund department. You have to go through the automated system and then an agent in reservations. I called and asked to speak to the refund department and after putting me on hold, the agent came back and said the refund department said they didn't need to speak to me so they couldn't transfer me. I requested to speak to a manager of the refund department. They connected me to a manager of the reservations department instead. After she put me on hold for 10 minutes, she said the refund manager was not available. I requested multiple times to be given a direct line to call but they claim they have no extensions and no direct lines available to external callers. I believe the whole system is set up so that you get so frustrated you give up on trying to get your refund. I have now spent over 4 hours on the phone about this and it is still not resolved. This is no way to conduct business.