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Business Profile

Airport Parking Reservations

The Parking Spot
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for The Parking Spot's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Parking Spot has 45 locations, listed below.

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    Customer Review Ratings

    1.33

    Average of 46 Customer Reviews

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    Review Details

    • Ramona F

      Date: 06/11/2024

      The Parking Spot bought out ParkNFly near the *****************. They raised the prices and I could not cancel because I had prepaid. An ominous message on their site warns that you'll be charged if you don't have your QR code up when you depart. From my reservation: "Failure to use either QR code will result in additional charges, removal of any discounts, and a higher parking rate than what has been quoted on this reservation."I understand: big company bought out small company and changed the rules. It would have been smarter to give excellent customer service to keep old customers, but, no. I won't use them again.

    • Jessica H

      Date: 06/06/2024

      Wow so many ent here once with the family years ago and almost missed our flight because the staff was so terrible. Today work trip luckily plenty of time before my flight. Hoping my car is not destroyed or keyed when I get back let this be a memorandum of record. The staff here is absolutely out of control and vile. I paid for a friend here to e last time and sent him with a tip wont be tipping anything here. This place is out of control if I did not have to get on a flight I would not be here right now. Def the last time

    • Cassandra S

      Date: 06/05/2024

      We parked our ***** at the North location while on vacation, when we returned there was a laminated letter from 5/28/24 on our windshield stating there was damage to our vehicle, their roof had fallen on my Yukon. The attendant would not help just kept shoving a form in my face to fill out. This was on Sunday, June 2, 2024, and she said she had no one to call for emergencies and refused to reach out. We had to pay to leave and the cost to fix my vehicle is $6400, we have called each day, and no one returns our calls. I reached out to the *** via LinkedIn. DO NOT PARK HERE. They are not a reputable company, and their employees are terrible. ***** is the person who was supposed to call, we have called and left messages but nothing. I was told I should just file on my insurance. DO NOT USE THEM!

    • Rena S

      Date: 05/17/2024

      Didnt realize there are 2 locations! Booked at the south location (wrong one) and couldnt cancel because we paid even though we tried to cancel within 30 minutes of the reservation??. Day of travel no problem going to airport. Quick pick up and drop off! But coming back was terrible! Waited for 15 -20 minutes for the crappy spotted van. Driver kept stopping to pick up other passengers even though there were no more seats! ****** had ac cranked up to a freezing temp and then when we finally arrived at the parking lot it took an extra 30 minutes dropping off all the passengers before getting to our car! Landed at 3 but didnt get to car till almost 4:30!! Never again

    • Cody D

      Date: 05/09/2024

      I booked a parking spot tonight and then had alternate plans arranged through a friend, where I wouldn't need to park at the airport (*************************). I went to cancel and the website informed me that pay-now customers cannot be refunded. I was charged $155 dollars and they won't refund me, even though I've not used their service.This company has completely unethical and scummy cancellation policies (I booked and cancelled a week out).I'm going to report the charge to my credit card company because their customer service is non-existent.I suggest BBB investigates these scam artists and downgrades them to the lowest level.

    • Kathryn S

      Date: 05/02/2024

      EXTRA CHARGES! I have been a customer for many years, and booked on a promotion for 20% off. I made a reservation and then scanned the code at exit. My timing was spot on the reservation. After scanning the code at eth exit gate, it required me to put my credit card in the machine ( even though I made a reservation) and it charged me the full rate wiht no discount. I was tired, it was late, so I reached out to customer service a few days later. THAT was several weeks ago and about 20 emails later. Not only did they charge me the full rate- when I should have 20% off - but when I checked my credit card statement there was a weird additional $5.95 charge that on my statement says "TIP" when I tipped in cash and did not autherize this. The customer service agent said that this was a reservation fee- but it is a HIDDEN Fee -since I still do not have any recipet for it- they just charged my card. So now- my business charge on my business credit card does not match my reciept. I never had this trouble with the old ownership. Very shady- and pathetic customer service!

    • Robert Z

      Date: 04/13/2024

      I have used the Parking Spot service for many years. Never had a problem. Just pulled into their lot on my departure day many many times. Recently I parked there at ************** ************** and was charged $553.28 for 9 days! Upon speaking with their manager, I was told that I did not make a reservation on line and that the rates can vary depending on how busy they are. I have never been forced to make reservations before and, in fact, I parked there in January and was charged less than $200 for the same amount of time.I have emailed them my concerns with no acknowledgement or response from them.I will never again use this company and will discourage anyone to use them.

    • Bessie W

      Date: 04/05/2024

      My husband and I took a cruise with our children and grandkids. I reserved a spot on Parking Spot 3 at ********************** in **************. We left March 23 and returned Sunday 31. I paid in advance by credit card. When we returned and had a receipt, they would not release our car because they didnt show payment being made. We had to pay again before we could get our car released.

    • terry s

      Date: 04/04/2024

      I wish I could rate them with zero stars the Parking Spot is that disgusting. I used Park Ride Fly at MDW fifty times for my two-week trips to Florida. Now that The Parking Spot has bought PRF, I absolutely hate the Parking Spot. I had two reservations with the same departure date and different return dates and now that Parking Spot has taken over you cannot modify or cancel except in a one-hour window or you are out of luck.


      I am sorry but in business travel plans change and when you cannot change your reservation you are doing business with the wrong company. Now only that I have to fly to Florida for a medical reason (treatments that were just scheduled) and I cannot make the reservation because I am being charged for a duplicate that is still active despite only being able to use one of the duplicate reservations. I got charged for both since you cannot modify or cancel, and it shows I have an active reservation but of course but cannot cancel it. I would need to check out as a guest and not be able to use my thirteen free days I have stored up.


      You cannot call them; I only found an email address by chance in a reply they made online to another disgruntled customer’s review. I got one email from some support ticket I filled out two months ago, but nobody has ever returned my emails they stink on almost every level.!

      A company with policies and customer service like this or "customer non-service" does not deserve to have and be paid by customers. The Parking Spot is the most despicable and/or ignorant company I have run into in a long time. They are far from the only game in town even Uber is a better deal than

    • mark .

      Date: 04/02/2024

      application process does not work and no posted number to call.**********

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