Business Profile

BHPH Dealers

Carfect

Headquarters

Complaints

This profile includes complaints for Carfect's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

109 total complaints in the last 3 years.
29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a car from Carfect on south 27th a week after I got the car check engine light comes on take it back they said the catalytic converter need replaced I paid that couple weeks later same issue replaced it again then water pump went out then the engine was cracked Ive replaced and paid out of pocket for every repair every time I contact them I get the run around or treated horribly I went from working bi weekly to I get paid once a month they told me my car payment would go from ******* how is that possible I am battling cancer Im stressed as it is I need a lawyer or help to stop this place from ripping hard working people off.
Business Response
Date: 07/02/2025
Response Date: July 2, 2025

Customer Name: ***** ********

Source: BBB Serving ******* and **********************;
***************************************************************************************

Complaint ID: ********
Date Complaint Received: 06/10/2025

Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle. The customer purchased the vehicle from ********************** on August 1, 2023. The customers loan was transferred to ********************* on or about QXR, 2023. The customer brought the vehicle into *********************** service department on August 21, 2023, to check the check engine light. The customer brought the car back in on September 1, 2023, for the service appointment. Repairs were made under the warranty, and the car was returned to the customer. The customer did not pay for that repair. The customer brought the vehicle back for additional service on the rear backup sensor on October 19, 2023, and that repair was also covered under her warranty.While the customer has had to pay for some other repairs, she has not paid out of pocket for every repair. We have utilized both the 30-day warranty and warranties on some parts that were replaced to try to keep the costs down for the customer.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,

**** ********, CFO
Initial Complaint
Date:06/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 27, 2025 I purchased a 2013 Buick Enclave from this dealership CarFect. Ever since this vehicle has been purchased, it has so many issues. At first the vehicle kept doing jerks. After taking it to the dealership's mechanic they said that it was the power steering pump. After they fixed the power steering pump the vehicle still had issues because it still kept doing jerks. After taking it back to the dealership they told us that it was fine and that it was the heater hose that was damaged, and after fixing the heater hose they told us that they were going to fix another piece, however they did not specify what piece. After they fixed the piece that they said they were going to fix they took the vehicle for a test drive and they did another inspection and that is when they told me that it was the transmission. The dealership told me that I had to pay out of pocket $3,000 and that the transmission was going to be used and not new. I went back to talk to Nando the salesman that sold me the vehicle about all the issues I had with the vehicle and he said he was not able to assist me because he said the warranty had expired. It is very unfair and unethical to do business with this company due to the fact that they knew the vehicle had so many issues and yet they still sold it. I want to also state the fact that the vehicle was in the mechanic shop close to a month and I had to personally had to order **** rides just to commute. Once again I honestly feel this business is very shady and should not be in business.
Customer Answer
Date: 06/03/2025
On February 27, 2025 I purchased a 2013 Buick Enclave from this dealership CarFect. Ever since this vehicle has been purchased, it has so many issues. At first the vehicle kept doing jerks. After taking it to the dealership's mechanic they said that it was the power steering pump. After they fixed the power steering pump the vehicle still had issues because it still kept doing jerks. After taking it back to the dealership they told us that it was fine and that it was the heater hose that was damaged, and after fixing the heater hose they told us that they were going to fix another piece, however they did not specify what piece. After they fixed the piece that they said they were going to fix they took the vehicle for a test drive and they did another inspection and that is when they told me that it was the transmission. The dealership told me that I had to pay out of pocket $3,000 and that the transmission was going to be used and not new. I went back to talk to Nando the salesman that sold me the vehicle about all the issues I had with the vehicle and he said he was not able to assist me because he said the warranty had expired. It is very unfair and unethical to do business with this company due to the fact that they knew the vehicle had so many issues and yet they still sold it. I want to also state the fact that the vehicle was in the mechanic shop close to a month and I had to personally had to order Uber rides just to commute. Once again I honestly feel this business is very shady and should not be in business.
Business Response
Date: 06/20/2025
Response Date: June 20, 2025

Customer
Name: Esperanza
Gonzalez Villavicencio

Source: BBB Serving Chicago and Northern Illinois
[email protected]

Complaint ID: 23414243
Date Complaint Received: 06/10/2025

Please allow this to serve as our response to the above-referenced complaint.
The
customer is complaining about mechanical issues with her vehicle. The customer
purchased the vehicle from Carfect on February 27, 2025. The customer’s loan
was transferred to Easy Acceptance, Inc. on or about March 4, 2025. The customer brought the vehicle into
Carfect’s service department on March 10th and 11th for a steering repair
and starter issue. Those repairs were completed under warranty.
The
customer returned on May 16, 2025, with an issue with the heater pipe and hoses
which were replaced at cost to the customer. After those repairs were completed,
the customer complained that the vehicle was shaking. We attempted to repair the
issues by replacing the LF axle shaft and intermediate shaft at no charge to
the customer. When those measures did not resolve the issue, we gave the
customer an estimate to replace the transmission and let her know that her finance
company, Easy Acceptance, might be able to help with financing.
Although
we are sympathetic, the customer is being
treated in accordance with their contract with the company and company policy. The
customer has been afforded the same opportunities as any similarly situated
customer. The Company’s
policy is in full compliance with Federal,
State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank
you,

Adam
Horovitz, CFO
Initial Complaint
Date:05/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I put down ***** for the car I got the car at the end of February before leaving the lot I asked ****** who works there are you sure theres no problem with the car she stated no we dont sell messed up cars and this car belonged to my manager and I know he took good care of it so I took her word went to put it on the machine no lights popped on couple days later I smelled burning ****** said call the shop on ****** because they couldnt do anything about it I send the car on ****** to the shop they never got around to my car so I picked it up and I called her again stating that I believe something is wrong with the car I call ****** again they didnt have any appointments till may but by this time the car is over heating the check engine light has came on the throttle body control system is bad and its leaking oil so Ive had the car sitting due to that and they came and took the car knowing the car isnt even drivable so I just need at least half of my money back because the car was going out when they sold it to me.
Business Response
Date: 06/10/2025
Response Date: June 10, 2025

Customer Name: Rikyrah ******

Source: BBB Serving ******* and **********************;
***************************************************************************************

Complaint ID: ********
Date Complaint Received: 05/23/2025

Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle. The customer purchased the vehicle from ********************** on February 26, 2025. The customers loan was transferred to ********************* on or about March 4, 2025. The customer brought the vehicle into *********************** service department on March 3, 2025. The customer did not want to wait for the diagnostics are service department wanted to perform and left with the vehicle. The customer contacted our service department again on April 21, 2025,and made an appointment for May 2, 2025, however the customer fell behind in her payments and the vehicle was secured before that date.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,

**** ********, CFO
Customer Answer
Date: 06/11/2025

Complaint: 23370004

I am rejecting this response because:

Sincerely,

Rikyrah *******
Customer Answer
Date: 06/11/2025
Because I was trying to get the car back for 1540 and they took the car to Waukegan knowing it wasnt even drivable due to the oil leak
Business Response
Date: 06/11/2025
Response Date: June 11, 2025

Customer Name: Rikyrah ******

Source: BBB Serving ******* and **********************;
***************************************************************************************

Complaint ID: ********
Date Complaint Received: 05/23/2025

Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining that her vehicle was taken to a location in ******** after it was repossessed. Although Carfect continued to provide automotive service on the vehicle , the customers loan was transferred to ********************* on or about March 4, 2025. All handling of the loan and/or a repossession was not handled by Carfect.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,

**** ********, CFO
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Get this car from Carfect in ****** Il been having problems since i bought the car back they said it was the catalyst converter got it fixed that wasnt the problem bought it back again march 17 they say I need a turbo then a engine then eventually both I put a cash deposit of 900 and the rest on my car note cause they refused to fix it after replacing 2 engine they give it back April *********************************** to just drive should be a problem but before the day ends the car begins to smoke from through the vents inside the car and out the tail pipe very bad send the car back on tow truck next morning April 18 as of today they are on engine 3 they dont know when it will be ready car have more issues now I asked for loaner car rental car my money back til they fix it but Im getting no as answer I tried be patient I tried to work something out but its going on 2 months my house is on the verge of losing our job
Business Response
Date: 05/28/2025
Response Date: May 28, 2025

Customer Name: ******* ********

Source: BBB Serving ******* and **********************;
***************************************************************************************

Complaint ID: ********
Date Complaint Received: 05/05/2025

Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle. The customer purchased the vehicle from ********************** on September 18, 2024. The customers loan was transferred to ********************* on or about September 23, 2024. The customer brought the vehicle into *********************** service department on October 30, 2024. The warranty had expired and so the customer declined the repairs. She next brought the car into Carfects service department on or about March 31, 2025. Our service department attempted repairs on the engine but when those were unsuccessful, we determined that a new engine was needed.
On or about April 17, 2025, Easy Acceptance offered the customer a new loan that would pay off her original loan with Easy Acceptance and pay Carfect for the work to replace the engine. The customer accepted the offer and signed her new loan with Easy Acceptance. The customer returned to the service department with the car on April 18, 2025, and the service department determined that the new engine needed to be replaced. Those repairs were made and the vehicle was returned to the customer without charge. Easy Acceptance agreed to accepting late payment on the loan due to the time that the customer did not have the vehicle.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,

**** ********, CFO
Initial Complaint
Date:04/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I put a down payment on a car from these people, didnt even have the car a whole week and the transmission started acting up. I talked to them to schedule a appointment to bring the car in to get looked at and pay them for my car note in cash because my bank cards have been having fraud issues. So I came to town the night before and when I was supposed to go pay it Thursday morning by the time I went out to start the car they had already hit the kill switch. So Im calling and calling them and they keep giving me the run around, so they finally come repo the car. So basically they took my money and tricked me into coming to town just to take the car when I had the money to pay! Now they want me to pay all these fees and pay the car off just for me to get the car back. Like if I had that kind of money I would of just BOUGHT the car to begin with.
Business Response
Date: 05/06/2025
Response Date: May 6, 2025

Customer Name: Arieonna *******

Source: BBB Serving ******* and **********************;
***************************************************************************************

Complaint ID: ********
Date Complaint Received: 04/21/2025

Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle. The customer purchased his vehicle from ********************** on March 21, 2025. The customers loan was transferred to ********************* on or about March 25, 2025. On or about April 17, 2025, Easy Acceptance,Inc. sent an order to a third-party repossession company to repossess the vehicle. Also on April 17, 2025, the customer called in to schedule a service appointment with Carfect. Her appointment was scheduled for May 30, 2025. Easy Acceptance reports that the customers car was secured April 18, 2025.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,

**** ********, CFO
Initial Complaint
Date:03/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a motor vehicle from the dealer ship Carfect old name was auto wear house I have a lot of documentation on the services and sales representative they sold me a car that was not reliable and that they knew had internal engine issues they agreed to refund my money which forcefully made me sign something that I didnt want to sign . I need help this had caused me to miss out of work spend uneasy money on rentals and **** fees . I cant get a car with this being in my credit 12-7-2024 is when I purchased the car its been in and out of the shop several times 03-13-2025 my car was smoking really bad in the middle of a intersection and almost lost my life I am emotionally drained and frustrated of the whole situation.
Business Response
Date: 03/25/2025
Response Date: March 25, 2025

Customer Name: Deasjal *****-****

Source: BBB Serving ******* and **********************;
***************************************************************************************

Complaint ID: *********
Date Complaint Received: 03/23/2025

Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle. The customer purchased his vehicle from ********************** on November 7, 2024. The customer brought the vehicle in several times for service. We reached out to the customer and offered to refund her money in exchange for us keeping the car, which is presently in service. The customer agreed and we returned the credit card payments to her card and issued checks for the money paid to Carfect and Easy Acceptance. The deal has been voided and the tradeline deleted. We have informed the credit reporting agencies of this and they should remove the loan from her credit report shortly.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,

**** ********, CFO
Customer Answer
Date: 03/30/2025

Complaint: 23100765

I am rejecting this response because:
I was treated unfairly I have a recorded call stating that I would be reimbursed **** or rental fees putting my car and the shop and not getting it back they didnt ask me if I wanted the vehicle or anything I do understand they feel the car was no longer fixable but I was told this same thing before when it was and services several time now Im forced to extend a rental I cant even afford which dipped into money that was reimbursed back from the dealership . I cant purchase a car because of the loan still on my credit as we speak ..
Sincerely,

Deasjai *****-****
Business Response
Date: 04/07/2025
Response Date: April 7, 2025

Customer Name: Deasjal *****-****

Source: BBB Serving ******* and **********************;
***************************************************************************************

Complaint ID: *********
Date Complaint Received: 03/23/2025

Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle. The customer purchased his vehicle from ********************** on November 7, 2024. The customer brought the vehicle in several times for service. We reached out to the customer and offered to refund her money in exchange for us keeping the car, which is presently in service. The customer agreed and we returned the credit card payments to her card and issued checks for the money paid to Carfect and Easy Acceptance. The deal has been voided and the tradeline deleted. We have informed the credit reporting agencies of this, and they should remove the loan from her credit report shortly. Unfortunately we do not have control over when the credit reporting agencies will update the customers information and remove the loan from her credit. Because we voided the deal, we are unable to listen to any voice recordings without knowing the date, time, and phone number the call came from.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,

**** ********, CFO
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a car now seven months later the transmission is giving problems. The business is not being cooperative and not trying to help me put me in another vehicle.
Business Response
Date: 03/25/2025
Response Date: March 25, 2025

Customer Name: ******* ******

Source: BBB Serving ******* and **********************;
***************************************************************************************

Complaint ID: ********
Date Complaint Received: 03/17/2025

Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle. The customer initially purchased her vehicle from Carfect on June 17, 2024. The loan was transferred to ******************** on or about June *******.
The Customer brought the vehicle into *********************** ****************** on February 6, 2025. The ****************** diagnosed the vehicle and let the customer know the repair cost. ********************* offered to loan the customer the money to cover that repair and to pay off his current loan. The Customer accepted, paid the down payment, and the repairs were made. The car is now ready, and the customer has been notified but is refusing to pick up the car or sign the new loan paperwork.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,

**** ********, CFO
Customer Answer
Date: 03/26/2025

Complaint: 23067480

I am rejecting this response because: i want a refund on the purchase i paid for repairs because i do not want a car with rebuilt transmission

Sincerely,

******* ******
Business Response
Date: 04/04/2025
Response Date: April 4, 2025

Customer Name: ******* ******

Source: BBB Serving ******* and **********************;
***************************************************************************************

Complaint ID: ********
Date Complaint Received: 03/15/2025

Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle and is asking for a refund on his purchase. Unfortunately,Carfect no longer owns the loan as it was sold to ********************* on or about June 24, 2024.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,

**** ********, CFO
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car in to the shop for a check engine light and my car jerking it took a week to look at it and once they did I got a call saying that my check engine was not on but I need a motor mount and a knock sensor it would cost me ***** I mad the down payment and they fixed my car by Friday February 14th when I picked my car up it was driving stiff but I just thought that was due to them fixing it once I got home my engine light came on and and was flashing I called the next day tell them what happened and they told me to call back Monday because no one was there to help me I called Monday the 17th and the schedule me to come in Wednesday the 26th I dropped my car off and got a call the next day saying it would cost me ***** to fix the car and I dont qualify for a refinance because they just did on last week I asked how is all this stuff going on now and I said the same thing when I first dropped it off on the January 31 and now you want 7k for a car I only our 10k for this is something that could have been caught the first time can handle I asked why was my car put on the diagnostic machine after they fixed it to make sure nothing else was wrong. She told me no thats not protocol and then once I pick my car up and drove home my check engine was back on. And flashing I recorded every conversation with everyone Ive talked to. Ive took video of my check engine light flashing. They have not been returning my calls about why this was missed when I first got it fixed. What could they do to help me? They are telling me now that I was refinanced and I asked her can I come pick up my car, she told me that if it was if its in service and still getting worked on, I would have to wait and ask her cause she transfer me over to service she didnt know I picked up the phone. I left a message. I also called the number that told me that they could swap me out in a new car. He told me that he does not work today and he will call me tomorrow with his Saturday, March 8. 2025.
Business Response
Date: 03/24/2025
Response Date: March 24, 2025

Customer Name: **** *******

Source: BBB Serving ******* and **********************;
***************************************************************************************

Complaint ID: *******
Date Complaint Received: 03/08/2025

Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle. The customer initially purchased her vehicle from Carfect on October 24, 2023. Shortly after the purchase of the vehicle, the customer brought the car in as it was not starting. Carfect replaced the battery under the 30-day warranty. On or abour November 22, 2023, the loan was transferred to ********************. The customer made an appointment with *********************** ****************** on June 27, 2024, but appears to have missed her July 8th appointment.
The Customer brought the car into *********************** ****************** on January 31, 2025. The ****************** diagnosed the car and let the customer know the repair cost. ********************* offered to loan the customer the money to cover that repair and to pay off her previous loan.Customer accepted and the repairs were made.
The customer brought the car in again on February 26, 2025, complaining of mechanical issues. Carfects Service team let her know that if the issue was related to the January repairs, they would help her out with them. However, the issues were not related to the previous repairs and so the Customer was given a quote as to how much the repairs would cost.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,

**** ********, CFO
Initial Complaint
Date:02/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date January 31st 2025. I financed 2018 Dodge caravan with Carfect. They told me the vehicle was inspected before they sold it to me. Two days later the vehicle stopped on me. Got it towed to service, they had my car for 2 weeks they told me they fixed everything that was wrong with the car. just got it back 3 days ago. check engine light back on I tried to get my money back and they told me that I would break the contract. And that they don't give money back.
Business Response
Date: 03/10/2025
Response Date: March 10, 2025

Customer Name: ******** *****

Source: BBB Serving ******* and **********************;
***************************************************************************************

Complaint ID: ********
Date Complaint Received: 2/28/2025

Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle. The customer brought the car in to be serviced again after she filed her complaint. The vehicle was repaired pursuant to the 30-day warranty and returned to her on March 3, 2025.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,

**** ********, CFO
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
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I bought a vehicle from this dealership on 1/25/25 and was promised the truck did not CVT transmission went home and a week later I started having issues with the truck I contacted the dealership and was giving the run around with dates to bring in the truck to get serviced finally I was able to bring in the truck Monday and was guaranteed the truck was running safely I drove to my work and at the end of my shift I turned the truck on and the check engine light was one and the truck was hesitating *** drive I contacted the dealership and was told to bring in the truck and spoke to the service worker ****** and was assured the vehicle had no issues and next day on my lunch break the truck shut off one me at a busy street the cops came and towed the truck and I contacted the dealership again and was informed they were going to pickup the truck from the tow lot now I have vehicle and they are not trying to help me out. Thank you.
Business Response
Date: 03/10/2025
Response Date: March 10, 2025

Customer Name: ******* ********

Source: BBB Serving ******* and **********************;
***************************************************************************************

Complaint ID: ********
Date Complaint Received: 2/25/2025

Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle. We have already voided this deal and returned all of the customers money to her.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,

**** ********, CFO

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