Complaints
This profile includes complaints for Carfect's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 109 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Thursday, February 20 2025 at around 3:30 pm. I picked my vehicle up after redeeming the vehicle from repossession. Upon acquiring the vehicle, I noticed my $800 sound system was damaged and no longer worked and appeared as if someone attempted to take it out the vehicle. I alerted the staff at the dealership. I was told that they have no idea who was responsible. I was told to make a police report but they could not give me any other information. They claimed the damage could have been done by the third-party towing company. However, they refused to give us any information to that company. The vehicle sat in a lot owned by Carfect, since the day it was repossessed. Their staff also mans the lot and handles the vehicles.
Business Response
Date: 03/11/2025
Response Date: March 11, 2025
Customer Name: ******* *******
Source: BBB Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 2/21/2025
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about damage to his vehicle during a repossession. The customer purchased his vehicle at ********************** on April 9, 2024. On or about April 16, 2024, the customers loan was transferred to ********************. Carfect no longer has an interest in the customers vehicle and did not handle the repossession. The customers vehicle was stored at *********************** lot pursuant to Carfects agreement with Easy Acceptance..
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOInitial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau,I want to formally file a complaint against CARFET for abusive practices that caused me direct harm and **************, [2/19/2025], I received a call from CARFECT regarding my monthly payment. My automatic payments never worked properly, so I always had to pay manually. This time, I forgot the due date, but planned to pay once I got their message.The CARFECT representative was rude, and I could barely hear her at the gym. I told her I didnt have my card with me at that moment. However, around 6:30 PM, I found my car locked without warning. Had they informed me, I would have taken action. When I called to resolve the issue, the office was already closed, forcing me to leave the car in the gym parking lot and walk home in freezing temperatures. This triggered a panic attack, and I am still recovering as I write this.Additionally, my contract is in English, which is not my first language. I signed a document stating I understood it, but the salesperson assured me verbally that the *** was only for theft recovery, never mentioning that they could disable my car for late payments. This lack of transparency is unacceptable.Since purchase, my car has had an engine issue that I reported immediately. Since I take medication at night is impossible for me to drive during the morning and they just have mornings appointments. When I finally took it in, they confirmed it was the turbochargerthe same issue I originally reported. CARFET refused responsibility because 30 days had passed, even though the problem existed from the start Ive sent an email and Ive been ignored. I demand:1.Immediate reactivation of my vehicle before payment. I will not pay until the car is unlocked.2.Compensation for leaving me stranded in extreme weather.3.Responsibility for the turbocharger repair, as I reported it upon purchase.I expect an immediate response. If no resolution is provided, I will take legal action.Business Response
Date: 03/11/2025
Response Date: March 11, 2025
Customer Name: ******* ******
Source: BBB Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 2/21/2025
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about the use of the starter interrupter and customer service. I looked at the records and listened to the phone call for the only disable that I see for this vehicle. Our representative did not behave in a rude manner. She simply asked him for payment and when he told her he should be on autopay she explained that autopay was cancelled in December of the previous year due to the payment being declined. The customer then told the representative goodbye and hung up on her.
I also reviewed the customers contract and saw that he signed our Iteran agreement which explains the terms and used of the starter interrupter on the vehicle. The customers vehicle was disabled pursuant to this agreement ay 4:34 pm on February 19, 2025. We received confirmation from Iteran that the vehicle had been enabled at 6:37pm. We are looking into whether there was any issue with the enabling of the vehicle.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOCustomer Answer
Date: 03/12/2025
Complaint: 22964946
I am rejecting this response because:
Its good that you have the recording; however, whether the agent was rude or not seems to be a subjective matter for you.
This does not resolve the issue with the turbocharger, which has not been repaired.
The vehicle was not activated until the next day, around noon, when I made the payment. I also had to call my insurance provider to jump-start my car because the battery had died.
As I explained in my previous message:
The salesperson did not explain anything about deactivation via GPS. She verbally stated that it would only happen in case of theft.
You mentioned a contract, but I have not received a copy, so I dont know what it says. I have requested it at least twice, and I am still waiting.
Additionally, I brought up the issue regarding the turbocharger repair, the noise it made at the time of purchase, and the conditions under which I bought the vehicle. However, the available appointment times for service are not convenient for me. If necessary, I can request a report from my doctor to support my case.
Are you going to repair the vehicle, or do I need to file another complaint?
If you are going to send me the contract, I need it in Spanish. Even though we are forced to waive our right to have a contract in our native language, I need to understand what else I am agreeing to with this company.
If I ended the call with your collections agent, it was because I couldnt hear them properly. In fact, I had trouble understanding at first why they were calling because I was at the gym. I told them I would call back and then hung up.
It is unfortunate that I have to resort to complaints like this to get a response from Carfect.
Therefore, I still require:
1. Compensation for having been left without a vehicle in extreme cold, without prior notice.
2. That I be notified before the vehicle is disabled if this happens again.
3. That the warranty be honored, as the scheduled appointments since November 7 were for the same issue.
4. That the contract be sent to me immediately via email.
5. An explanation of whether there is an arbitration process in case my requests are not fulfilled.
Sincerely,
******* ******Business Response
Date: 03/25/2025
Response Date: March 25, 2025
Customer Name: ******* ******
Source: BBB Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 2/21/2025
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about the use of the starter interrupter and mechanical issues with his vehicle. We unfortunately do not have the Iteran Agreement translated into Spanish so I am unable to send the customer that. Our Service Manager reached out to the customer regarding the turbo issue which was included in the customers Due Bill at the time of sale. ********************** will be covering the engine replacement, and the customer is aware that it can take up to ***** business days to complete.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOCustomer Answer
Date: 03/26/2025
Complaint: 22964946
I was contacted by the service manager and he have finally being very kind and helpful.
I am rejecting this response because: they already told me the engine will be replaced so Ill be closing this complaint until properly reparations are resolved and completed satisfactory.
Sincerely,
******* ******Initial Complaint
Date:02/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October 2024 i went to Carfect and purchased a 2016 cx5 maza. While getting a test ride with the maza the dealer and I noticed the heater was not working properly. With the dealer who sold me the car i made an appointment with their auto shop to get it checked out. I still purchased car and took it home. Less than 24 hours my engine light came on. I called the dealership and informed them of the problem. For over a month i have given the dealership my vehicle twice to fix my engine light problem. But the engine light came on everything i left the auto shop. I became frustrated and depressed at this situation. I called Carfect stating i don't want this car. and the told me that they fix the problem even though my engine light was still on. So i gave up trying to get my car fix. 2 months later my engine oil is going to the coolant and no auto shop will not try to fix the problem. Today 2/15/2025 i called Carfect and told them i don't want this car and the sold me an bad vehicle. I'm bringing the vehicle to them now.Business Response
Date: 03/04/2025
Response Date: March 4, 2025
Customer Name: ********** ********
Source: BBB Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 2/16/2025
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle. The vehicle was in our service center several times trying to repair the issue of the check engine light. The customer brought the vehicle in again on February 25, 2025, and our service department determined that the vehicle needs a new engine. The engine is being replaced at no cost to the customer.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOInitial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase a vehicle and the car starting showing signs of a leak also I took it to a shop since they told me they couldnt help me until 2 weeks later to take a look and since they told me I had 90 day warranty I try to ask them for help but they couldnt right away and with in few days car started to give more issues, I then Carfect and told me they couldnt help me and then I call service, again they only had extended appointments to inspect my vehicle so I waited 2 week to get my car looked at then another 2 weeks to come back and said my warranty is over when they never fix the issue. Still trying to get my vehicle looked at and said that was it they couldnt help. I have contact the dealership with proof of paper work and they dont want to help. I have paid them 4000 plus a deposit of 1000 plus my loan is ****** I have to pay for a car that doesnt work. I am a single mom and I need transportation for my kids and something safe. They treat women unfair and try to play women because they dont know nothing about cars. Please someone call me. ************Business Response
Date: 02/05/2025
Response Date: February 5, 2025
Customer Name: ******** ******
Source: BBB Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 1/13/2025
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about delays with her car being serviced. From our records, I show that the customer complained to our Collections staff about mechanical issues with her vehicle on October 3, 2024.On October 8, 2024, she dropped off her vehicle at our service center for her scheduled appointment. Our service team made some minor repairs to the vehicle and ordered some parts. The vehicle was returned to the customers husband on October 9, 2024. When the parts arrived on October 14, 2024, we called her and scheduled an appointment for October 21, 2024. The customer brought the car for the appointment and the car was ready the same day. She once again came in for a service appointment on October 30, 2024, we ordered parts and returned the vehicle to her. We called her on November 4, 2024, and scheduled an appointment for November 7, 2024. The customer did not come in for that appointment. She again complained about mechanical issues on January 22, 2025, and we scheduled an appointment for January 27, 2025. Once again, the customer did not come in for that appointment.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOCustomer Answer
Date: 02/05/2025
Complaint: 22848925
I am rejecting this response because: why do I have to keep missing hours of work over and over because I have no transportation or a reliable vehicle. When the vehicle should have been fix the first time with everything and I shouldnt had been denied my warranty after I had warranty, Business broke contract of agreement of 3 months and I had been call the business all nov 2024 and December 2024 when they promised to help switch vehicle so I had something reliable for my children to be safe. I havent had a call from them telling me if they finally got a vehicle for me.
until first week of January I when in person and they had nothing to say and didnt know who to blame because they couldnt help me at all. So at that I was left without and option to keep driving the vehicle. Unfortunately management didnt help to either get me into something or fix vehicle because technically I still had warranty that they denied me and that I had to pay out my pocket because why pay for something that should been fix for customers to drive safe not something that can leave you in the street on low temperatures.
the vehicle broke down already so the car was taking to get drop off.
Sincerely,
******** ******Business Response
Date: 02/21/2025
Response Date: February 20, 2025
Customer Name: ******** ******
Source: BBB Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 1/13/2025
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about delays with her car being serviced. From our records, I show that the customer complained to our Collections staff about mechanical issues with her vehicle on October 3, 2024.On October 8, 2024, she dropped off her vehicle at our service center for her scheduled appointment. Our service team made some minor repairs to the vehicle and ordered some parts. The vehicle was returned to the customers husband on October 9, 2024. When the parts arrived on October 14, 2024, we called her and scheduled an appointment for October 21, 2024. The customer brought the car for the appointment and the car was ready the same day. She once again came in for a service appointment on October 30, 2024, we ordered parts and returned the vehicle to her. We called her on November 4, 2024, and scheduled an appointment for November 7, 2024. The customer did not come in for that appointment. All of the repairs made were minor and we do not have any record of the customer complaining of any issues that would leave the car undriveable.
She again complained about mechanical issues on January 22, 2025, and we scheduled an appointment for January 27, 2025. The customer did not specify what the issue was with the vehicle and did not come in for that appointment. On February 1, 2025, the car was located at our Sales lot down the street from our ***************
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOCustomer Answer
Date: 02/25/2025
Complaint: 22848925
I am rejecting this response because:
Here is the Proof of me actually taking action after speaking with the sales person about the vehicle and the way they told me they didnt see nothing is absolutely unacceptable and I have a paper of proof me dropping the key with an envelope letting them know I had a leak on the vehicle. They decided not to help at all after the fact it was explained and told me there is no warranty. The guy at service, at this point all service was denied even when I did schedule an appointment for them they told me that I will have to pay and took it to a cheaper service place. I also have that envelope that shows that when I drop off my car Im written says leak please check. I had to send attachment separately. So if someone can request the proof of paper work or inspection I can send them.
Sincerely,
******** ******Business Response
Date: 03/04/2025
Response Date: March 4, 2025
Customer Name: ******** ******
Source: BBB Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 1/13/2025
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about delays with her car being serviced. From our records, I show that the customer complained to our Collections staff about mechanical issues with her vehicle on October 3, 2024.On October 8, 2024, she dropped off her vehicle at our service center for her scheduled appointment. Our service team made some minor repairs to the vehicle and ordered some parts. The vehicle was returned to the customers husband on October 9, 2024. When the parts arrived on October 14, 2024, we called her and scheduled an appointment for October 21, 2024. The customer brought the car for the appointment and the car was ready the same day. She once again came in for a service appointment on October 30, 2024, we ordered parts and returned the vehicle to her. We called her on November 4, 2024, and scheduled an appointment for November 7, 2024. The customer did not come in for that appointment. All of the repairs made were minor and we do not have any record of the customer complaining of any issues that would leave the car undriveable.
She again complained about mechanical issues on January 22, 2025, and we scheduled an appointment for January 27, 2025. The customer did not specify what the issue was with the vehicle and did not come in for that appointment. On February 1, 2025, the car was located at our Sales lot down the street from our ************** and we processed the car as a voluntary repossession.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOCustomer Answer
Date: 03/04/2025
Complaint: 22848925
I am rejecting this response because: regardless of you saying that you offer the service when youre advisor pretty much didnt follow the rules of the policy and denies service at that point if the service is being denied under warranty, somebody wouldnt be able to afford any service because for the same understanding, the vehicle have three months of warranty driving out that lot, but the service was denied under warranty. at this point I believe the employees was in train the proper way and cost all types of communication issues with the company and the customer which that is more like a personal issue with employer and employee property trained would have been good for the employee. other than that Service was denied at the time of the service. I am attaching documents of the vehicle that got inspected and diagnosed around the same time of taking it back to get serviced and looked at and wasnt properly checked and diagnosed at Carfect auto shop.
Sincerely,
******** ******Initial Complaint
Date:01/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought vehicle November 6 2024 That same week it sounded like it needed bearings ball joints and control arms Made an appointment went all the way to ******, il to get it serviced it was still under warrant i have video cause i recorded when the guy with the long hair said we don't have availability today well what's the point of appointments i know the laws in ******** and i also work at a dealership under the state of Illinois this vehicle was sold UNSAFE AND I HAVE PROOF ,made a second appointment i showed up again drove a far distance for nothing i have videos too just in case they say i never showed up and they cancelled it , well the warranty was close to ending they said it was fine to drive it today i was coming from work and the tire completely exploded and so did the ball joint and control arm the same issue i warned them about they were very quick to take my$1500 down payment i also have a video of the sales person saying solo te aprueban ******** el gerente quiere sacarla para hacer ******* para carros nuevos that accident couldve resulted in death because of unsafe vehicles that they sell the first week i asked if i can change the car and as you can see in the attached pic sales person said they don't exchange Vehicles they knew it was unsafe it was rusted underneath it that's why they called it the managers special and laughed today i spoke with **** and he basically just laughed at me , they are gonna laugh when they receive a letter from an attorney theres obviously a reason why they keep changing names from car outlet to auto warehouse to Carfect they need to be investigated and shut down.Business Response
Date: 01/28/2025
Response Date: January 28, 2025
Customer Name: **** ******
Source: ******************** Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 1/20/2025
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about being treated rudely by our service department and mechanical issues with the call. We have had a managerial change at the ************** location which we believe should prevent issues like what the customer experienced from happening in the future. We are reaching out to the customer to see if we are able to get him in for repairs on the vehicle or switch him into another vehicle.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOCustomer Answer
Date: 01/29/2025
Complaint: 22830964
I am rejecting this response because:
I have not been contacted by them to repair or replace the vehicle , i got threatened by one of their employees if they couldve replaced the car i wouldve accepted it but no one has reached out they can also text me they have my info i am also looking for legal activity since i couldve lost my life in a car that was never inspected to sell i have more than enough proof ,offer me another vehicle i wouldve tooken it if you guys were to work with me i would accept and drop everything but no one has reached to me all i asked was to be safe in a vehicleSincerely,
**** ******Business Response
Date: 01/30/2025
Response Date: January 30, 2025
Customer Name: **** ******
Source: ******************** Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 1/20/2025
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with his vehicle. We have attempted to reach out to him to void the deal and return his money but have not been able to reach him. If he is interested, the customer can reach out to our ********************** Director **** ****** or to the ******* store so schedule a time to come in to sign an agreement for us to refund his money.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOCustomer Answer
Date: 01/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The car that I have had for 2 months have given me several problems as far as ******** converters engine problems, transmission problem, shocks coils, struts everything to have the car. I took it to another dealership and they said the total repairs would be $19,206. The dealership only gave me a 30 day warranty or ******* miles warranty by then I was past 30 days and passed ******* miles. I got the car with ******* miles on it. I had no chance it was several things missing from under the hood that I did not recognize. I've paid all my card on time, but I refuse to pay card note on a card that does not drive at all. It will cost me way more to repair the car than a car actually cause I tried to make a deal with the dealership to get me a new car or help me fix it or whatever they do not respond. The car never should've left the car lot. It was too many problems on the car.Customer Answer
Date: 01/17/2025
Please see attached.Business Response
Date: 01/28/2025
Response Date: January 28, 2025
Customer Name: ********** ******
Source: BBB Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 1/20/2025
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle. Our records show that her vehicle was purchased on September 28, 2024. The customer did not make any appointments with our ******************* The only note in her file regarding the mechanical issue is when the customer told our collector on January 2, 2025, that the vehicle was not drivable. Our collector suggested that she make an appointment to see about vehicle repairs, but no appointment was made.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOCustomer Answer
Date: 02/01/2025
Complaint: 22811231
I am rejecting this response because:
Sincerely,
********** ******simply because I have called and tried to make several appointments I called the dealership. They said that the manager was in a meeting. I called through a repair shop. They told me there has been more than 30 days and that was the warranty or more than ******* miles I tried to make an appointment. They told me they had nothing for the next two weeks and I will receive a call back never have I called wasNovember 10. My car kept going off and I had to get several jumps and the engine light kept going on off constantly and I needed to get a new battery. they told me that the battery was just replaced, which was a lie because I had to purchase a new one at ********. They said the battery hasn't been replaced since 2019. all I want is them to meet me halfway at the least I feel as though they are dragging this situation on and on and on it is cold. I have two daughters I have work I have school. I have to get them to school and back that's all work on the resolution for this problem so I can get my car back and back to my regular life
Business Response
Date: 02/19/2025
Response Date: February 19, 2025
Customer Name: ********** ******
Source: BBB Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 1/20/2025
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about delays with her car being serviced. I checked with my Service Manager and at the time that the customer called in, there were longer than average wait times for an appointment due to the Holidays and staff vacations. Despite the wait, it is always our policy to offer the next available appointment to our customers when they call in. She also could book her own appointment online at ************************** under the Service tab.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOCustomer Answer
Date: 02/21/2025
Complaint: 22811231
I am rejecting this response becauseDear Carfect Team,
I am writing in regard to a vehicle I purchased from your dealership, which has unfortunately become undrivable due to issues that arose shortly after the sale. Despite my efforts to keep the car operational, including repairing multiple components, it broke down and is now inoperable. Additionally, I have encountered difficulty scheduling appointments for repairs, as there were no available times offered by your service department.
Given the cars condition and the challenges I've faced in attempting to address these issues, I kindly request that we work together toward a resolution, either through necessary repairs to bring the car back to a reliable condition or, alternatively, by providing a replacement vehicle.
As the car is clearly not in the expected condition and Ive already invested in repairs without success, I would appreciate your cooperation in resolving this matter promptly. I trust that you will work with me to find an equitable solution.
Thank you for your attention to this matter. I look forward to hearing from you and resolving this issue as soon as possible.
Sincerely,
********** ******Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I financed a car from this lot Nov. 4th the car broke down 2 months later and now they are giving me the run around about this car and not trying to give me a replacement car after explaining to them the causing me to lose money from work and causing me more money on transportation. I explained to them I just want my money back I invested into this car and I will take my business elsewhere.Customer Answer
Date: 01/15/2025
Clarification for what ? I havent paid for the damages of the car thats why I am filling the complaint because I only had the car for 2 months and they are charging me to replace a transmission.Business Response
Date: 01/24/2025
Response Date: January 24, 2025
Customer Name: Shauntaevia *****
Source: BBB Serving ******* and **********************;
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Complaint ID: ********
Date Complaint Received: 1/15/2025
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle. The customer purchased her 2017 **** Escape with financing from Carfect on November 4, 2024. The loan was transferred to ******************** on or about November 12, 2024. The vehicle was brought into Carfects service station on January 13, 2025. Our notes indicate that after inspection it was determined that a new transmission was needed. We offered to complete the repairs at a 50% discount to assist the customer. The customer indicated she was unable to pay that amount and we contacted Easy Acceptance, **** who offered to help her by refinancing her loan to include the repair amount (still discounted 50%). The customer declined these offers.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOCustomer Answer
Date: 01/24/2025
Complaint: 22811300
I am rejecting this response because: Yes I complaining about my vehicle I had for 2 months and the transmission went out the vehicle which you guys was aware of the transmission problems with the vehicle and thats why Im taking legal action against you all to get my money back that I gave for the vehicle its never about the money its about the fact yall leasing these bogus vehicles and adding ***** in taxes so we will see this with a judge.
Sincerely,
Shauntaevia *****Business Response
Date: 01/28/2025
Response Date: January 24, 2025
Customer Name: Shauntaevia *****
Source: BBB Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 1/15/2025
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining about mechanical issues with her vehicle. We have attempted to resolve the issues with this customer through discounted repairs to the vehicle and financing to pay for those repairs. The customer has declined and indicated that she will take legal action,so we do not believe a resolution is possible.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOInitial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I put 1500 down a white 2016 ***** Cruze The first month the company had to take it back and do repairs the car wouldn't start now only 3 months later I had the car towed back to Carfect because it was giving me problems again the next day they call me and tell that the vehicle has 3 to 4 different leaks in it now I don't think I have to pay for the rest of this vehicle because it was a problem since I got it in July and I don't believe their should be a repo on my name because I made all my payments on time for that car I only stop paying when I had the car towed back to the company ***Business Response
Date: 01/02/2025
Response Date: 1/2/2025
Customer Name: ******* ********
Source: BBB Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 1/2/2025
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining that mechanical problems with the vehicle led to a repossession. The customer took out a loan to finance the purchase of his vehicle from Carfect on July 19, 2024. The loan was transferred to ********************* on or about July 23, 2024.
I reviewed the customers file and found that the vehicle was brought into one of our service centers on August 7, 2024. Our service inspector found a defective module and door actuator. Repairs were made and the vehicle was returned to the customer on August 16, 2024. The vehicle was next brought into our service department on December 6, 2024. We found that the vehicle did not have any oil in it and there were oil leaks. We offered to cover the parts under the warranty but asked that the customer pay for the labor. The customer told us she would call back the next day, but we did not hear back from her and the vehicle was left at the service center.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOInitial Complaint
Date:11/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November ******* I purchased a car from Carfect on ********************************** I gave them 1500 for a Down payment on the car. The next day my transmission start to fail, I took the car to my mechanic and he told me to take it back. The car was under a 30 day warranty. They told me they could take the car to their mechanic, I called their mechanic to try to make an appointment but they told me i wouldnt be able to get an appointment till December. They was trying to run my warranty up. I was pressuring them about the car so much and found out that I was also through a fake insurance. I recorded everything I have everything in proof. After pressuring them so much that they couldnt even keep up with their lies, they offered me my Down payment back. They told me I would have my check Friday which is November-***** in the morning. Went up there they said they didnt have it, I also have that in recording. Still dont have the check and its been hours I gave them the car and everything like they wanted. And STILL dont have my money.Business Response
Date: 12/04/2024
Response Date: 12/4/2024
Customer Name: ******* ********
Source: BBB Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 11/22/2024
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining that she did not receive a check for the amount that she paid for her vehicle the day that we voided the deal. The customer purchased her vehicle from our Cicero dealership on or about November 19, 2024.After increasingly harassing behavior by the customer, we agreed to void the deal and have her return the car in exchange for returning her money. The check was given to the customer on November 25, 2024, at 1:30 pm and the customer signed a release at that time.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFOInitial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The original company name is auto warehouse. I believe they have changed their name to Carfect Probably due to complaints this was supposed to be off of my record a while ago ago. It was disputed and I havent heard anything from them. That was almost a year ago.Business Response
Date: 12/04/2024
Response Date: 12/4/2024
Customer Name: ***** ******
Source: BBB Serving ******* and **********************;
***************************************************************************************
Complaint ID: ********
Date Complaint Received: 11/12/2024
Please allow this to serve as our response to the above-referenced complaint.
The customer is complaining that he disputed the debt and so it should not continue to be reported to the credit bureaus. We have records of the customer disputing this debt through our eOscar portal. When a dispute such as that one comes in,we review our records to ensure that we correctly reported the debt. In this case, we found that the customer filled out an application with ********************** (now d/b/a Carfect). Based on that application a loan was extended to the customer on August 11, 2023, to finance the purchase of a 2016 Jeep Cherokee. On or about September 7, 2023, the loan was transferred to ********************. Without more specific information as to what was incorrectly reported, we cannot further investigate the customers concerns.
Although we are sympathetic, the customer is being treated in accordance with their contract with the company and company policy. The customer has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal,State, and Municipal law, and in consultation with our legal counsel.
If you have any further questions, please feel free to contact me.
Thank you,
**** ********, CFO
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