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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 19,907 total complaints in the last 3 years.
    • 6,944 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      for continuously reporting unverified information on my credit report

      Business Response

      Date: 08/03/2022

      Please see attached.

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Experian has done a true and accurate investigation, they found that Account# ********** CANVAS CREDIT ********************** had to be deleted from my credit report and has removed it. However, Equifax and Transunion has not been notified to remove this account because it still appears on my report. If the account has been removed from one bureau then all the other bureaus have to remove the account from my credit report as well so that all credit reports are matching. I want Account# ********** CANVAS CREDIT ********************** removed from my equifax and transunion credit report. In accordance to the Fair Credit Reporting Act convergent account# ********** CANVAS CREDIT **********************, has violated my rights.15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions

      Business Response

      Date: 08/02/2022

      please see attached

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. I understand that the Office of the Attorney normally provides copies of the complaint forms or information regarding complaints to the business complained about and other private and public agencies. I authorize BBB to give copies or any information on the form to anyone deemed advisable.

      Business Response

      Date: 08/02/2022

      please see attached

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am "*************************" and I am submitting this complaint on my behalf. I have been dealing with unauthorized use of my personal information. Which results in unauthorized items on my credit report. I sent them letters over 30 days ago and they failed to get back with me and they failed to notify that these accounts were in dispute plus these accounts violate the fcra and fdcpa. These accounts must be deleted immediately.

      Business Response

      Date: 08/02/2022

      ATTACHED

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the past I tried applying for a credit card through *********** but was denied because my credit score was too low. I never started any other accounts with them. I've been receiving emails pertaining to personal account statements with ***********. I had called *********** to ask about the account and they were unable to assist me but provided the Trans Union phone number which was ************. They immediately asked for my social which made me nervous. I provided it by dialing it in. Then I proceeded to wait on the phone for a representative. Once they answered he asked me for my social again after I explained why I was calling. I told him I already provided it to them and I had questions about their company before I provided any more personal information. They went silent and never responded after that. Now I'm really nervous as to what's happening with my personal information and I dont know who to call to get to the bottom of this.

      Business Response

      Date: 08/03/2022

      ATTACHED

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The way I have been treated by the this credit agency has added overwhelming stress in my life. I disputed via letters and requested that my privacy be respected and they refused. This has prevented me to move my family into a home and provide them with proper transportation. The Credit bureaus stated my account was properly investigated but how is that possible if the open date is inaccurate, the date last active is inaccurate, and date last reported is not accurate. This ground for removal, they also violated my rights under 15 U.S.C. **** sections 602 A. States I have the right to privacy. 15 U.S.C **** section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. The following accounts should not be on my credit report for others to view, I would like my privacy respected and these accounts removed. Holiday ******** Vacation Account # ******, Cap One Auto Acct # *****************, CAP ONE AUTO ACCT# *****************, AMEX Acct # ****************, FIRST PREMIER BANK WFB CD SRV ACCT# ****************, FAIR COLLECTIONS & OUTSOURCING Acct # *******, ************** ****# *********** **** of Ed/Advantage **** # ******

      Business Response

      Date: 08/03/2022

      Please see attached.

      Customer Answer

      Date: 08/08/2022

       
      Complaint: 17637216

      I am rejecting this response because: The proper investigation was not done, they did not contact me and they did not delete the accounts in question. 

      Sincerely,

      *************************

      Business Response

      Date: 08/15/2022

      Please see attached.

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was not sent in error, I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

      Business Response

      Date: 08/02/2022

      please see attached

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was not sent in error, I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

      Business Response

      Date: 08/02/2022

      ATTACHED

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently i did an investigation on my credit report which caused severe depression upon me and found unverifiable, invalidated,inaccurate, and questionable items that your agency didnt make sure was reporting 100% correct. Under 15 U.S. Code ****e(b)(b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates.I know that Under 15 U.S. Code ****i (5)Treatment of inaccurate or unverifiable information(A)In generalIf, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall(i)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and(ii)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. if you are unable to provide me a copy of verifiable proof within 15 days after your investigation, you must remove the accounts and or the information listed below. Thanks for your help with this matter.1. CONSOLIDATED RCVY GRP Account Number: ********* Misleading False Reporting This account is negligently and inaccurately reporting failing to comply to 15 USC ****. The balance should not be reported after it was a collection. Under 15 U.S. Code ****e(b) and 15 U.S. Code ****i (5) this account in violation not reporting 100% accurate. I demand to delete this account immediately!Please note that you have 30 days to compliance this investigation, as per the Fair Credit Reporting Act Section 611(a)(1)(A).

      Business Response

      Date: 08/01/2022

      ATTACHED

      Customer Answer

      Date: 08/03/2022

       
      Complaint: 17633091

      I am rejecting this response because:
      TransUnion, failed to give me the proper response. I sent in previous letters regarding these fraudulent accounts. They have past their 30 day investigation process. I would like an resolution within 7 business days . If. failure to do so I will be seeking litigation.
      Sincerely,

      *******************

      Business Response

      Date: 08/12/2022

      ATTACHED

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      for continuously reporting unverified informations on my credit report

      Business Response

      Date: 08/02/2022

      Please see attached.

    TransUnion LLC is NOT a BBB Accredited Business.

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