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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 19,907 total complaints in the last 3 years.
    • 6,944 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dispute inaccurate information on July 11,2022 on my credit report showing inaccurate information I asked for a Proper investigation be done for the second time on July 12, ******************************************************************************************************************************************************************************** any other consumer reporting agency my rights are still being violated 15u.*** **** section 602A states I have the right to privacy 15 u.s.c **** 604 A section 2 : It also States consumer reporting agency cannot furnish an account without my written instructions 15 U.S.C (a) (5) section states : no consumer reporting agency may make any consumer reporting containing any of the following items of information and other adverse items of information other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S .C ****s-2(A) (1) A person Shall not furnish any information related to a consumer to any consumer reporting agency if the person knows or has any reasonable cause to believe that the information is inaccurate And also 15 U.S.C **** (B) Permissible Purpose they have not falling in compliance which again I didnt give anyone written consent 15 U.S.C **** section -(2)(8) (e) duties of person after receiving notice of dispute after receiving a notice of dispute from a consumer pursuant to sub paragraph (D) the person that provide the information in the dispute to a consumer reporting agent shall (I) Conduct an investigation with respect to the dispute information (ii) Review all relevant information provided by the customer with notice (iii) completing such person investigation of the dispute and report the results of the investigation to the consumer before the expiration of the period under section **** (I)(a) of this title complete its action if the consumer had elected to dispute the information under that section

      Business Response

      Date: 08/01/2022

      please see attached

    • Initial Complaint

      Date:07/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted disputes to you, TransUnion, and I didn't get a response within 30 days and ya'll are required by law to do so. Please investigate my disputes.

      Business Response

      Date: 08/24/2022

      ATTACHED

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You have inaccurate items on my credit report that you disputed and you never got the result within 30 days.

      Business Response

      Date: 08/02/2022

      please see attached

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************* a natural person have had my rights violated in regards to JPMCB CARD SERVICES account #**************** under 15 U.S. Code ****i clearly states That once I filed my dispute with a credit reporting agency they must respond or delete the item before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. They did not. It has been over 30 days that is a violation and grounds for deletion of this account. (a)Reinvestigations of disputed information (1)Reinvestigation required (A)In general Subject to subsection (f) and except as provided in subsection (g), if the completeness or accuracy of any item of information contained in a consumers file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph (5), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.

      Business Response

      Date: 08/03/2022

      ATTACHED

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alleged Debt Collector: ************************* Alleged Debt/Date Opened: 05/10/2018 Alleged Debt Collector Address: *************************************************************** Alleged Debt Acct#: ******* Alleged Debt: $924 and $7145 Alleged Debt Collector has violated the Fair Debt Collections Practices Act (FDCPA) laws:15 U.S. Code ****d-Harassment and abuse 15 U.S. Code ****e-False or misleading representations 15 U.S. Code ****f-Unfair practices 15 U.S. Code ****g-Validation of debts 15 U.S. Code ****j - Furnishing certain deceptive forms I have never done business with this company. I never signed any contract to do business with this company. I never allowed them to have my private information which they illegally obtained; they have violated my federally protected right to privacy through identity theft. The alleged debt collector has not provided any proper validation of debt.

      Business Response

      Date: 08/01/2022

      please see attached

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TRANSUNION is falsely reporting on my credit. Per my research ************************* is a debt collector. Under 15 U.S code ****d disclosure of investigation violation violation below:A person may not procure or cause to be prepared and investigate consumer report (1) It is clearly and accurately disclosed to the consumer that and investigative consumer report including information as to his character general reputation personal characteristics and mode of living whichever are applicable may be made and such disclosure (A) is made in writing mailed or otherwise delivered to the consumer not later than 3 days after the date on which the report was first requested I requested to be provided proof of this alleged item, specifically the original contract bearing my signature with *************************. Im requesting that this is deleted from my credit report as soon as possible. Under federal law you have 30 days for reinvestigation I will also be seeking $1,000 per violation for:1: Defamation 2: Negligent Enablement of Identity Fraud 3: Violations of 15 U S C ****g I further remind you that as in Wenger v. Trans Union Corp No. 95-6445 was held liable for your willful non compliance.

      Business Response

      Date: 08/03/2022

      Please see attached.

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After conducting an Internet search for my name, I discovered that some of my personal information was being utilized without my permission. My information was gathered by an aggregation website, which suggested me to first check the website's Frequently Asked Questions section and then contact around nine separate websites to have it deleted. In addition to feeling violated since I value my privacy, I felt ashamed because I had to request that my possessions be removed. I discovered unauthorized fraudulent accounts on my credit report. I would like these accounts to be erased and rectified. Remove any erroneous and fraudulent accounts from my credit report. This has hindered my capacity to acquire credit. I am doing everything possible to reclaim my life. Please assist me in deleting all bogus accounts. Please let me know if there is anything else that can be done to remove these accounts from my report.

      Business Response

      Date: 08/02/2022

      please see attached

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I looked for my name on the Internet, I discovered that some of my personal information was being utilized without my permission. My information was gathered by an aggregation website, which encouraged me to examine the website's FAQ section before contacting around nine separate websites. I was ashamed by the fact that I had to request that my items be taken, as I respect my privacy. I discovered unauthorized fraudulent accounts on my credit record; I would like these accounts to be erased and rectified. Remove any fraudulent and bad accounts from my credit report. This has impeded my capacity to obtain financing. I am making every effort to regain control of my life. Please help me eliminate any bogus accounts. Please inform me of any other steps that can be taken to remove these accounts from my report.

      Business Response

      Date: 08/01/2022

      ATTACHED

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After conducting an Internet search for my name, I discovered that some of my personal information was being utilized without my permission. My information was gathered by an aggregation website, which suggested me to first check the website's Frequently Asked Questions section and then contact around nine separate websites to have it deleted. In addition to feeling violated since I value my privacy, I felt ashamed because I had to request that my possessions be removed. I discovered unauthorized fraudulent accounts on my credit report. I would like these accounts to be erased and rectified. Remove any erroneous and fraudulent accounts from my credit report. This has hindered my capacity to acquire credit. I am doing everything possible to reclaim my life. Please assist me in deleting all bogus accounts. Please let me know if there is anything else that can be done to remove these accounts from my report.

      Business Response

      Date: 08/03/2022

      Please see attached.

    • Initial Complaint

      Date:07/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was not sent in error, I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

      Business Response

      Date: 08/01/2022

      Please see attached

    TransUnion LLC is NOT a BBB Accredited Business.

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