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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 20,030 total complaints in the last 3 years.
    • 7,147 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the past I tried applying for a credit card through *********** but was denied because my credit score was too low. I never started any other accounts with them. I've been receiving emails pertaining to personal account statements with ***********. I had called *********** to ask about the account and they were unable to assist me but provided the Trans Union phone number which was ************. They immediately asked for my social which made me nervous. I provided it by dialing it in. Then I proceeded to wait on the phone for a representative. Once they answered he asked me for my social again after I explained why I was calling. I told him I already provided it to them and I had questions about their company before I provided any more personal information. They went silent and never responded after that. Now I'm really nervous as to what's happening with my personal information and I dont know who to call to get to the bottom of this.

      Business Response

      Date: 08/03/2022

      ATTACHED

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The way I have been treated by the this credit agency has added overwhelming stress in my life. I disputed via letters and requested that my privacy be respected and they refused. This has prevented me to move my family into a home and provide them with proper transportation. The Credit bureaus stated my account was properly investigated but how is that possible if the open date is inaccurate, the date last active is inaccurate, and date last reported is not accurate. This ground for removal, they also violated my rights under 15 U.S.C. **** sections 602 A. States I have the right to privacy. 15 U.S.C **** section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. The following accounts should not be on my credit report for others to view, I would like my privacy respected and these accounts removed. Holiday ******** Vacation Account # ******, Cap One Auto Acct # *****************, CAP ONE AUTO ACCT# *****************, AMEX Acct # ****************, FIRST PREMIER BANK WFB CD SRV ACCT# ****************, FAIR COLLECTIONS & OUTSOURCING Acct # *******, ************** ****# *********** **** of Ed/Advantage **** # ******

      Business Response

      Date: 08/03/2022

      Please see attached.

      Customer Answer

      Date: 08/08/2022

       
      Complaint: 17637216

      I am rejecting this response because: The proper investigation was not done, they did not contact me and they did not delete the accounts in question. 

      Sincerely,

      *************************

      Business Response

      Date: 08/15/2022

      Please see attached.

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was not sent in error, I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

      Business Response

      Date: 08/02/2022

      please see attached

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was not sent in error, I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

      Business Response

      Date: 08/02/2022

      ATTACHED

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently i did an investigation on my credit report which caused severe depression upon me and found unverifiable, invalidated,inaccurate, and questionable items that your agency didnt make sure was reporting 100% correct. Under 15 U.S. Code ****e(b)(b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates.I know that Under 15 U.S. Code ****i (5)Treatment of inaccurate or unverifiable information(A)In generalIf, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall(i)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and(ii)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. if you are unable to provide me a copy of verifiable proof within 15 days after your investigation, you must remove the accounts and or the information listed below. Thanks for your help with this matter.1. CONSOLIDATED RCVY GRP Account Number: ********* Misleading False Reporting This account is negligently and inaccurately reporting failing to comply to 15 USC ****. The balance should not be reported after it was a collection. Under 15 U.S. Code ****e(b) and 15 U.S. Code ****i (5) this account in violation not reporting 100% accurate. I demand to delete this account immediately!Please note that you have 30 days to compliance this investigation, as per the Fair Credit Reporting Act Section 611(a)(1)(A).

      Business Response

      Date: 08/01/2022

      ATTACHED

      Customer Answer

      Date: 08/03/2022

       
      Complaint: 17633091

      I am rejecting this response because:
      TransUnion, failed to give me the proper response. I sent in previous letters regarding these fraudulent accounts. They have past their 30 day investigation process. I would like an resolution within 7 business days . If. failure to do so I will be seeking litigation.
      Sincerely,

      *******************

      Business Response

      Date: 08/12/2022

      ATTACHED

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      for continuously reporting unverified informations on my credit report

      Business Response

      Date: 08/02/2022

      Please see attached.

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dispute inaccurate information on July 11,2022 on my credit report showing inaccurate information I asked for a Proper investigation be done for the second time on July 12, ******************************************************************************************************************************************************************************** any other consumer reporting agency my rights are still being violated 15u.*** **** section 602A states I have the right to privacy 15 u.s.c **** 604 A section 2 : It also States consumer reporting agency cannot furnish an account without my written instructions 15 U.S.C (a) (5) section states : no consumer reporting agency may make any consumer reporting containing any of the following items of information and other adverse items of information other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S .C ****s-2(A) (1) A person Shall not furnish any information related to a consumer to any consumer reporting agency if the person knows or has any reasonable cause to believe that the information is inaccurate And also 15 U.S.C **** (B) Permissible Purpose they have not falling in compliance which again I didnt give anyone written consent 15 U.S.C **** section -(2)(8) (e) duties of person after receiving notice of dispute after receiving a notice of dispute from a consumer pursuant to sub paragraph (D) the person that provide the information in the dispute to a consumer reporting agent shall (I) Conduct an investigation with respect to the dispute information (ii) Review all relevant information provided by the customer with notice (iii) completing such person investigation of the dispute and report the results of the investigation to the consumer before the expiration of the period under section **** (I)(a) of this title complete its action if the consumer had elected to dispute the information under that section

      Business Response

      Date: 08/01/2022

      please see attached

    • Initial Complaint

      Date:07/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted disputes to you, TransUnion, and I didn't get a response within 30 days and ya'll are required by law to do so. Please investigate my disputes.

      Business Response

      Date: 08/24/2022

      ATTACHED

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You have inaccurate items on my credit report that you disputed and you never got the result within 30 days.

      Business Response

      Date: 08/02/2022

      please see attached

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************* a natural person have had my rights violated in regards to JPMCB CARD SERVICES account #**************** under 15 U.S. Code ****i clearly states That once I filed my dispute with a credit reporting agency they must respond or delete the item before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. They did not. It has been over 30 days that is a violation and grounds for deletion of this account. (a)Reinvestigations of disputed information (1)Reinvestigation required (A)In general Subject to subsection (f) and except as provided in subsection (g), if the completeness or accuracy of any item of information contained in a consumers file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph (5), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.

      Business Response

      Date: 08/03/2022

      ATTACHED

    TransUnion LLC is NOT a BBB Accredited Business.

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