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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 19,968 total complaints in the last 3 years.
    • 7,005 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pursuant to **** 605b, all unauthorized information must be blocked. I need your help in enforcing ******* to investigate my credit reports based on the ****.

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The following accounts need to be blocked pursuant to FCRA 605b, plus I'm attaching proper documentation supporting my case

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is being filed with the BBB under the provisions of FCRA 605B (15 U.S.C. 1681c-2) to request that TransUnion credit reporting agencies block information on my consumer credit report related to identity theft and fraud. This request must be fulfilled within 4 business days of receiving this complaint.The fraudulent activity has resulted in unauthorized hard inquiries and collections being reported on my credit file. I have attached a detailed list of these fraudulent items for your reference. I do not recognize the accounts, collections, or hard inquiries referenced. These items were neither opened, authorized, nor initiated by me.All of the identified accounts, collections, and hard inquiries on my credit report are a direct result of identity theft and fraud. To support this claim, I have included a copy of FTC Identity Theft Criminal Complaint #*********, issued by the *****************************, as evidence.

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon reviewing my credit report, I noticed several inaccuracies associated with this account. This account is negatively impacting my ability to obtain credit. I am requesting that you conduct a thorough investigation to verify the accuracy of completeness of the information, as required under the Fair Credit Reporting Act (15 U.S.C 1681).

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received your complaint. Thank you.We will review your complaint. Depending on what we find, we will typically: Send your complaint to the company for a response; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office; or Let you know if we need more information to continue our work.YOUR COMPLAINT I am submitting this statement in connection with my identity theft complaint. The following credit inquiries were made without my knowledge, authorization, or consent. I am requesting that these unauthorized inquiries be permanently removed from my credit report in accordance with my rights under federal law, including but not limited to: The Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681b(c), 1681c-2 The Fair and Accurate Credit Transactions Act (FACTA) The Identity Theft and Assumption Deterrence Act (18 U.S.C. 1028) The Fair Debt Collection Practices Act (FDCPA) Under the ***** credit inquiries require the consumer's express authorization or permissible purpose. These inquiries were conducted without such authorization and therefore constitute a violation of my rights. Below is a complete list of the unauthorized inquiries and the dates they occurred: STONE MOUNTA 04/16/2025 700 CREDIT/STONE MOUNT 04/16/2025 TTOFGWINNE 04/16/2025 AMEX 05/09/2025 VYSTARCU 04/21/2025 HUNTINGTON 04/21/2025 REGIONALAC 04/21/2025 AMERICREDI 04/21/2025 CU GA 04/21/2025 WFBNA AUTO 04/21/2025 WSTLAKENCM 04/21/2025 GLOBALLEND 04/21/2025 SYNBC/**** 04/23/2025 EXPERIAN BUSINESS CRED 04/23/2025 BK OF AMER 03/03/2025 I am formally requesting the permanent deletion of these inquiries from all consumer reporting agencies. Furthermore, I reserve my right to pursue any further remedies available under federal and state law if necessary. Thank you for your prompt attention to this matter.

      Customer Answer

      Date: 06/27/2025

      I am filing on behalf of my self, theres is no third party involved.

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***** Walter ****** While reviewing my credit file this month, I noticed multiple accounts that I never opened and do not recognize.These include three **************** credit cards with balances of $739, $13,180, and $2,969, as well as a *********** auto loan for $4,615. There are also ***** credit card accounts showing $15 and $1,429, a Resurgent/**** Funding collection for $811, a **** Club account with a $1,381 balance, a Navy ******************** loan for $50,044, and a ****************** auto loan for $24,208. Inquiries from ****** and ED ****** also appeared, which I did not authorize.I did not apply for or open any of these accounts. I believe I have been affected by identity theft, and I respectfully ask that this matter be fully reviewed and that these fraudulent items be removed.

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed my credit report and was shocked to find items that do not belong to me. I am requesting immediate deletion as this hinders my abilities to obtain credit.

      Customer Answer

      Date: 06/27/2025

      I filed it myself i did not use any 3rd party

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account contains inaccurate information including inconsistent open dates, incorrect credit limit, and irregular payment history reporting across bureaus. Please conduct a full investigation and provide documentation verifying the account information, or remove it if unverifiable. It's hindered my ability to obtain credit.

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my full credit report I have discovered that I have been a victim of Identity theft I don't recognize the following accounts these accounts don't belong to me and I kindly ask that they be immediately removed from my credit report.

      Customer Answer

      Date: 06/27/2025

      Yes I Authorize This Complaint

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *******INFINITI ********************************** Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 USC 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.

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