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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 19,933 total complaints in the last 3 years.
    • 6,945 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed a copy of my credit report and was shocked to find I had been victim of identity theft. I do not recognize these accounts. Please remove these from my credit report. They are hurting my ability to obtain credit. Below are the two accounts I've noticed on my credit report as fraudulent.Account #1 : Debt Recovery Solutions Account Number: ************ Date Opened: 04/07/2025 Balance : $10,553 Account #2 : Mission Lane Hard inquiry DATE OPENED : 02/01/2025

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal federal complaint as a verified victim of identity theft (FTC Report #*********), ************ breach exposure, and unlawful credit reporting under numerous federal consumer laws. My name is ****** L. ***** III. The following accounts have been reported or reinserted without proper verification or lawful authorization:1.Truist Bank Auto Loan $15,407 2.I.C. ************ Collection $217 3.****************** Revolving $499 4.JPMCB Auto Finance Installment $3,861 5.Petal 1/WebBank Credit Card $642 6.********************** Credit Card $82 These tradelines appear as a result of data compromise, and multiple disputes were either ignored, falsely verified via automated systems, or reinserted in violation of FCRA 605B and 1681i(a). I never received proper Method of Verification or reinsertion notice as mandated under law.Furthermore, my credit data has been unlawfully shared with over 153 secondary data brokers, violating the *****-*****-****** Act (GLBA) and Computer Fraud and Abuse Act (CFAA). Agencies have used artificial intelligence and automated robotic systems to verify accounts instead of human reinvestigation, which violates FCRA 1681i and CFPB-mandated procedures.I have been denied mortgage and credit approvals, faced emotional stress, and experienced privacy breaches due to this misconduct. All parties have violated ****, FDCPA, TILA, GLBA, **** 894, and 12 U.S.C. 5531 (UDAAP).I am demanding that all six accounts be permanently deleted, that all dispute comments and suppression tags be removed, and that formal documentation of verification, permissible purpose, and suppression logs be provided immediately.Failure to comply will result in legal escalation and formal filings with the ***** FTC, **** and OIG.Respectfully,****** L. ***** III DOB: ********** | SSN: *********** Address: ****************************************************** Phone: ************** | Email: *******************

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transunion has removed all my positive accounts from ************* one was a line of credit never late and paid full! The other was again ************* a mortgage again paid and Im full and closed! They ** by doing so it lowers my voter score and ***** me greatly ! I ask that these and all positive accounts be put back on immediately! I want a new report showing me this has been done Please do not remove any of my accounts that are positive ! Then stop putting other people s info on my credit reports causing it to e a mixed report! There are 4 bankruptcy that do not belong to me being reported I have disputed all four and told they would be investigated!!

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RE: Trafficking Block Request To Whom It May Concern, I am writing to advise that I am a victim of trafficking. For your convenience and reference, I have attached supporting documents that substantiate my claim. The information listed below, that is currently listed on my credit report is a result of that trafficking. Please block this information from my credit report within four business days, pursuant to section 605C of the Fair Credit Reporting Act. This section provides the right to request the deletion of information from a credit report as a result of trafficking. Per 605C - 2 In brief, section 605C provides that a consumer reporting agency may not furnish a consumer report containing any adverse item of information concerning a consumer that resulted from a severe form of trafficking in persons or *** trafficking if the consumer has provided trafficking documentation to the consumer. The Bureau is adopting several amendments to Regulation V to implement new section 605C of the Fair Credit Reporting Act (FCRA),1 added by the National Defense Authorization Act for Fiscal Year 2022 (2022 NDAA).2 In brief, section 605C provides that a consumer reporting agency may not furnish a consumer report containing any adverse item of information concerning a consumer that resulted from a severe form of trafficking in persons or *** trafficking if the consumer has provided trafficking documentation to the consumer reporting agency.3 Under section 605C, the Bureau is required to issue implementing regulations within 180 days of the enactment of the 2022 NDAA. Section 605C is effective 30 days after the Bureau issues its final implementing regulations. BILLING CODE: 4810-AM-********* OF CONSUMER FINANCIAL PROTECTION 12 CFR Part 1022 [Docket No. CFPB2022-0023] *** 3170-AB12 Prohibition on Inclusion of Adverse Information in Consumer Reporting in Cases of Human Trafficking (Regulation V)

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      RE: Formal Request for Blocking of Fraudulent Information Pursuant to 15 U.S.C. 1681c-2 (FCRA 605B)To Whom It May Concern:I am writing to formally invoke my rights under Section 605B of the Fair Credit Reporting Act (15 U.S.C. 1681c-2), which requires the blocking of all information in a consumer's file that the consumer identifies as resulting from identity theft, upon receipt of proper **************** compliance with the statute, I have enclosed the following required documentation: - A copy of my government-issued photo identification - A copy of a recent bank statement to confirm current mailing address - A copy of a document verifying my Social Security number - An official FTC Identity Theft Report These documents demonstrate that the following items are fraudulent, unauthorized, and the direct result of identity theft:FRAUDULENT ACCOUNTS:- ******* Wireless - Account Number: **************- Southwest Credit Systems - Account Number: *********FRAUDULENT INQUIRIES:- ************* Date of Inquiry: 05/05/2025 - Citibank NA / Best Buy - Date of Inquiry: 04/25/2025 FRAUDULENT ADDRESS:- **************************************************************************** These accounts, inquiries, and addresses were opened or initiated without my knowledge or consent. I did not authorize these transactions, nor have I ever resided at the fraudulent address listed above. I assert that these items are the result of identity theft, and they must be treated as such under federal law.Pursuant to Section 605B, you are legally obligated to block the specified items from my credit file within four (4) business days from receipt of this request. Once completed, please provide written confirmation that the fraudulent data has been permanently removed and will no longer be furnished to any party.Failure to comply with this request will constitute a violation of federal law and may subject your organization to enforcement action and civil liability under 15 U.S.C. 1681n and 1681o.***** *******

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently I was a victim of identity theft after having some things removed from my credit file after resolving it with TransUnion. They totally forgot to remove one item that is still remaining on my credit file. I never had a T-Mobile account; therefore, I did not owe this debt. I have an *** report via mail, which they asked me to do, and I spoke to a supervisor, and she said it was going to be removed from my credit file until this day. Its still not removed. I submitted a complaint with the same company. This is a different matter, and it is not a duplicate complaint with this company. I need this to be opened. Thank you.

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed a copy of my credit report and was shocked to discover that I have been a victim of identity theft. I do not recognize this account and am requesting that it be removed from my credit report immediately, as it is negatively affecting my ability to obtain ************* COLL ******XX CREDIT COLL ******X JEFFCAPSYS 378285XXXXXXX NCA ******XX

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove hard inquires. I do not recognize these hard inquires. ***** CARD SERVICES 7/22/24 10/11/24

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently viewed a copy of my credit report and I was shocked to find that I had been a victim of identity theft. I do not recognize these accounts. Please remove them from my credit report. They are hurting my ability to obtain credit. Accounts *********************** Account ********* $9,734 Professional Debt mediation Account ********** $3,998 Midland credit management Account ********* $1,476 Great American Finance Account ************ $7,747

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently reviewed a copy of my credit report and was shocked to find that I had been a victim of identity theft. I do not recognize this account please remove this from my credit report they are hurting my ability to obtain credit.************************************* XXXX1700 Spring *************** XXXX11319

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