Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Thank You for your help. I have a business ******************** in ******************* I start the Groupon service at 04/29 for online sales. The representative from Groupon told my promotion price is $79 and I can get $55.3 from Groupon. But when the advertising online, I found Groupon has enroll an additional promotion without my permission. That makes the sale price drop to $59 and my income drop to $44. I didnt know Groupon enrolled to that promotion until I get my first payment. I try to call Groupon or online chat, but never get response. The representative never mention about the additional promotion.I want to get contact from the business. I dont want to enroll the additional promotion and want to set my price back to $79 as promised. Or I want to complete cancel my advertisement since I am very unhappy for the service and support from Groupon Thank You

  Business Response

  Date: 05/05/2025

  Hi ** **,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly understand how concerning it must be to encounter unexpected changes in your promotion. Please accept my sincerest apologies for any inconvenience this has caused.
  
  I want to assure you that Ive escalated your issue to the appropriate team for further review. They are currently looking into the matter and will be reaching out to you directly as soon as possible to provide support and clarification.
  
  We truly value your partnership with Groupon and apologize again for the lack of communication and support you've experienced. Thank you for your patience and understanding as we work diligently to resolve this for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my Groupon merchant campaign since April 9, 2025, and despite repeated efforts, the campaign is still active. I have submitted formal requests to pause or terminate the campaign through their merchant portal and reached out multiple times through both phone and chat support.I have spoken to three different representatives by phone and chatted with five different agents on separate occasions, all of whom acknowledged my request but failed to take action. My campaign remains live and continues to be promoted without my consent, causing confusion with clients and disrupting my business ************* an effort to minimize the damage, I logged into my account on April 9 and manually reduced the discount from 50% to 30%, but Groupon reversed the change without my approval, further demonstrating their disregard for my wishes and control over my own business listing.This ongoing issue has not only breached our agreement (which gives me the right to terminate or pause my campaign) but also resulted in a loss of trust and autonomy as a business owner. I have thoroughly documented all correspondence and support attempts.?Desired resolution:I am requesting that Groupon immediately and permanently cancel my campaign and confirm the deactivation in writing. I am also requesting that they stop altering my campaign details without authorization and acknowledge the breach of contract. If this issue is not resolved promptly, I will consider pursuing additional legal and public channels.

  Business Response

  Date: 05/05/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I want to extend my sincere apologies for the inconvenience and frustration this has caused you and your business.
  
  I can confirm that your previous request has already been escalated to our Merchant Support Team, and I understand that you have also had a recent call with our team regarding this matter.
  
  In addition to the actions already taken, I am now formally forwarding your written complaint and detailed summary to the appropriate team for further review and urgent follow-up. Your concerns regarding campaign control, unauthorized modifications, and the impact on your business have been clearly noted.
  
  Our Merchant Support Team will be reaching out to you as soon as possible to address this issue in full. We truly appreciate your continued patience while we work to resolve this.
  
  Please dont hesitate to reply to this email if you have any additional information to share.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: January 6, 2025 Amount paid: $69.99 Issue: I purchased a Groupon voucher for an oil change and tire rotation at ******************. The voucher explicitly stated no appointment needed. When I arrived at ****************** (********************************************************) on January 6, 2025, they refused to provide the service immediately, requiring me to schedule an appointment and leave my vehicle indefinitely. Additionally, their employee was rude and unprofessional. Due to these unexpected conditions and poor customer service, I left without redeeming the voucher.Attempts to resolve:I contacted Groupons customer support multiple times. ********************** initially acknowledged the merchant violated the deal terms but ultimately refused to issue a refund, citing their non-refundable policy. I also disputed the charge through my bank (Apple Card), but it was not resolved in my favor.Desired outcome:Im seeking a full refund of $69.99 from Groupon as the promised service was not provided and terms clearly stated on the voucher were violated.

  Business Response

  Date: 05/05/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience, frustration, and disappointment this situation has caused. Your experience does not reflect the level of service we strive to provide.
  
  Ive carefully reviewed your request, and I completely understand your concerns. Unfortunately, due to the nature of this deal and our current refund policy, this particular offer is non-refundable. That said, we recognize that the merchant's failure to honor the terms stated in the voucher is a serious matter.
  
  To ensure your concerns are thoroughly addressed, I am escalating your case to our Resolution Team for direct review with the merchant. This process typically takes 24 to 48 hours, but in some cases, it may take up to 7 days, as it involves a detailed review on the backend.
  
  That said, I also understand that you may not wish to wait any longer. Your time and satisfaction are incredibly important to us, and we genuinely want to make this right.
  
  As a faster alternative, Id be happy to issue a full refund of $69.99 in Groupon Bucks to your account. This credit would be available instantly, never expire, and can be used at your convenience on any future Groupon purchase.
  
  Please let me know how youd prefer to proceed. Were here to support you every step of the way, and we appreciate your continued patience and understanding as we work toward a resolution.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Siryi

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The voucher is expired without using and the same voucher is on sale currency so I would like to receive a refund or replacement but could not find an any way to request such thing in groupon website. There is no single menu to accept customer's complaint or request so I had to report this to bbb.

  Business Response

  Date: 05/01/2025

  Hi *** ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I genuinely understand how frustrating it must be to find that your voucher has expired without being used, and I apologize for any inconvenience this has caused you.
  
  I noticed that you've reported this issue to the Better Business Bureau (BBB) without first contacting our customer support team. I would like to assure you that our team is available 24/7, fully equipped to address and resolve any issues you might encounter. If you need assistance in the future, please do not hesitate to reach out to us through the following link: (******************************************).
  
  Regarding your request, Ive looked into your order for the ***** Club deal (Order #**********), purchased on March 9, 2025. Unfortunately, the refund period for this deal has passed, and the voucher has expired as of March 30, 2025. As a result, we are unable to issue a refund or process a return at this time.
  
  However, even though the promotional value of your voucher has expired, you can still use it with the merchant for at least the amount you originally paid. In this case, your voucher is worth $20, and the merchant is responsible for honoring that amount.
  
  To avoid this from happening in the future, once you make a purchase, click on See Details and you should be able to Set Reminder to use the vouchers before the expiration date. This helps to enjoy the service you intended to use.
  
  You can always find more detailed information at **************************************************************************.
  
  We apologize for any inconvenience this may have caused and appreciate your understanding.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14 I used a 60 minute eye lash lift and tint plus eye brow tint at ***** Mar Aesthetics. ********* is a home address. The owner/operator was not properly licensed. The service took over 2 and a half hours and severely damaged my eyelashes and affected my vision. I reported the issue immediately to Groupon and provided photos of my singed off eyelashes and my uneven and poorly stained eye brows and all they would offer me is a $8 groupon credit. I was able to get all the black off my brows but my eyelashes are still damaged. I am so upset about this experience with someone who should not be selling this service and not operating an a facility and with a valid license. I want a refund! I will absolutely send photos directly to Groupon again upon request. I have several.

  Business Response

  Date: 05/01/2025

  Hello JR,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments along with all internal Groupon correspondence. I also sent a direct response to your email associated with your Groupon account a moment ago.
  
  Were very sorry for the distressing experience you've described. Your feedback is important, and we take concerns like this very seriouslyespecially those involving personal injury and potential health risks. You mentioned that the merchant is operating from a home-based location without a proper license and that the service resulted in damage to your eyelashes and affected your vision. This is deeply concerning, and we wil take this feedback seriously.
  
  As a result, Ive escalated this issue to the appropriate internal teams for a thorough review. In the meantime, *** issued a full refund to your original form of payment and removed the voucher from your account. Youll receive a separate confirmation email once the refund is processed. Please note that while we issue refunds immediately, it may take a few days for the credit to reflect on your statement, depending on your financial institution.
  
  We will continue investigating this issue to ensure appropriate actions are taken. While we typically do not follow up unless additional information is needed, you are welcome to reach out if you have anything more to share.
  
  If you believe youve sustained any injury or have been the victim of a crime, we strongly encourage you to report the matter to local authorities for further assistance.
  
  Please let me know if there's anything else I can do for you at this time.

  
  Warm regards,
  ********
  Manager, Groupon Customer Support

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely frustrated and disappointed with both Groupon and Cornucopia Cruise Line. I purchased two Groupon vouchers specifically for a cruise scheduled for April 5, which I booked through Cornucopias official site. Just three days before sailing, I received an email stating that the cruise was canceled, with no alternative offered and no fault on my end. This was not a minor changeit completely derailed our plans. When I contacted Groupon for a refund, they only offered me Groupon Bucks, which I absolutely do not want. I paid with my credit card and I expect a full refund back to my original payment method, not store credit for a platform I no longer trust. I have been chasing Groupon for a resolution since April 9, and here we are weeks later with zero resolution and canned responses. Im constantly told to wait for a response, or Im offered Groupon Bucks again as if I hadnt made it crystal clear that is unacceptable. Groupons customer service has been utterly negligent, dismissive, and unhelpful. A business should stand behind the products it sells and the partners it promotes. This experience has left me feeling ignored, cheated, and taken advantage of. I am demanding immediate action and a cash refund, not credit. This situation is completely unacceptable and has gone unresolved for far too long.

  Business Response

  Date: 05/01/2025

  Hi Genesis,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I want to begin by apologizing for the frustration and disappointment you've experienced with Cornucopia Cruise Line Groupon. I fully understand how distressing and disruptive it must have been to have your plans cancelled due to the cruise cancellation, especially with no alternative offered.
  
  At Groupon, we strive to ensure that our customers have positive experiences, and its disheartening to hear that we did not meet these expectations in your case. It is my priority to ensure we address this situation promptly and find a suitable resolution for you.
  
  However, since the voucher in question is associated with another account, I need to ensure compliance with our Data Protection regulations before proceeding. I have sent you a direct email requesting some additional information. Please respond to it at your earliest convenience so we can review and address your request promptly.
  
  Thank you for your patience and understanding while we work towards a resolution.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/13/25 I bought 2 tickets to the observatory Summit One Vanderbilt (***) for 10 am on 4/15/25. When I got the tickets, both listed 10 pm. Less than 5 min after the purchase I contacted groupon via live chat and got "sorry, no refund, all sales are final". I filed a dispute complaint with my credit card company. I did not use the tickets, but in the groupon web site, both tickets are listed as redeemed - used on Apr 16, 2025.

  Business Response

  Date: 05/01/2025

  Hey Ri,
  
  Thanks for reaching out through the Better Business Bureau. Ive gone through your recent message and reviewed the details in our system. I also sent you an email from ************************** a little earlier.
  
  I totally get how frustrating this situation must be, and Im really sorry about the confusion with your tickets. Unfortunately, due to the nature of this deal and our refund policy, were unable to issue a refund. When you buy a voucher, we pay the merchant upfront, and as part of the agreement they set, we cant offer a refund after purchase. We do our best to make all the conditions clear upfront, but I completely understand how this can be disappointing.
  
  Im sorry that I cant do more here, but if theres anything else I can assist with or if you need help using your voucher, dont hesitate to reach out.
  Ive included more details in the email I sent you directly. Feel free to reply there if you need anything else.
  
  Thanks for your patience,
  ********
  Manager, Groupon Customer Support

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23262866
  
  I am rejecting this response because it was very misleading to post available spot as 10 am and give me 10 pm to visit an observatory AT A FULL PRICE RANGE. It is totally unacceptable that there not even a credit. Also, why it listed as I had used the ticket when I did not use both of them? In the past, groupon always offered credit for the value of the price paid if the offer is not redeemed, to say "SORRY, ALL SALES IS FINAL" is B.S. at best. Groupon's attitude of not protecting its customer makes it guilty of complicity in this type of scam.
  
  Sincerely,
  
  Ri *******

  Business Response

  Date: 05/07/2025

  Hi Ri,
  
  Thank you for reaching out. We understand your frustration, especially given the confusion around the timing of your visit and the issue with redeeming your vouchers.
  
  Please note that Groupon vouchers for timed events are automatically marked as redeemed once the scheduled event has passed. This helps our partners manage attendance and capacity. In this case, since the showtime has already occurred, the voucher has been marked as used in the system.
  We have thoroughly reviewed your request and explored every possible option. Unfortunately, the deal you purchased falls under our Final Sale policy, which means it is non-refundable once the promotional period has passed or the event has taken place.
  
  You can view our full refund policy here: Groupon Refund Policies. We always recommend reviewing the Fine Print and cancellation terms listed on each deal prior to purchase.
  
  While we are unable to offer a refund for this particular order, your satisfaction remains important to us. Wed be happy to help you find another deal that better fits your needs or assist you with any future purchases.
  
  Thanks again for sharing your concernswe genuinely appreciate your feedback.
  
  Warm regards,
  ********
  Manager| Groupon Customer Support

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23262866
  
  I am rejecting this response because: they can keep saying that "all sales are final". As far as I'm concerned there is something sneak about advertising one time and give another time. $60 for one hour for an observatory event? I will go to my deathbed believing that I have been scammed big time by groupon . For them to even partner with some company that does this type of business is shameful . I'm 100% sure that I'm not the first ****** who felt for this scam and they will keep doing this until someone sue them for shady business. I'll wait and see to it.
  
  Sincerely,
  
  Ri *******

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I purchased 5 coupons from Groupon each for $65.00 total $325 for a Manta Ray night snorkeling experience in ***********. I realized when i went to book the dates that they expire 8 days before we get there. I contacted Groupon and they told me to contact the seller direct. The seller is My ***************. I contacted them via email with the email provided on Groupons site. The seller told me they would honor the price paid but i **** have to pay the difference between the coupon price and the regular price something like $50ish each ticket. I told them that would be fine and they sent me a email with a link attached to fill out. They wanted the names of the rides, weights if i remember right and my cc #. I filled it out and found out on 4/18 that my email had been hacked and ****** emails were sent out and my computer highjacked. My IT department at work and Sophos online protection team has found the hack to have come from that link sent to me by My Kona Adventures. I tried to contact the seller direct and they will not answer just sends me to a answering machine with no company identification and once i hung up it sent me a text message saying to contact them via text or email. I contacted Groupon and they deny this company did this and will not refund me. They said to contact the seller direct via email which i am refusing due to the previous debacle.

  Business Response

  Date: 05/01/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your recent comments and all related Groupon correspondence, and I have also responded to you via email from **************************.
  
  Regarding your complaint:
  Im truly sorry to hear about the difficult situation youve experienced, especially the hacking incident and the frustration it has caused. I completely understand how distressing it must be to not only face the unexpected issue with your coupons, but also to have your personal information compromised. Please know that we take claims like yours very seriously and are committed to helping resolve this matter to the best of our ability.
  
  As a first step, Ive gone ahead and issued a full refund to your original form of payment and removed the voucher from your account. You should receive a separate automated email confirming this. While refunds are processed immediately, please allow a few days for your financial institution to reflect the credit on your statement.
  We will continue to carefully review your concern and take appropriate action as needed. I want to assure you that were dedicated to addressing this thoroughly. Please understand that the time required for this review will depend on the specifics of your situation, but well work as efficiently as possible.
  
  Typically, we wont reach out unless we need further information, but please dont hesitate to contact us if you have any additional details or questions youd like to share. Were here to help and will do everything we can to ensure this is resolved.
  
  If you feel youve been the victim of a crime, we strongly encourage you to report this incident to your local authorities.
  
  Ive included more specific instructions in my direct email to you. Please feel free to reply there if you have any further concerns.
  
  Thank you so much for your patience and understanding. We truly appreciate your trust in us and are here to support you through this process.
  
  Best regards,
  ********
  Manager, Groupon Customer Support

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/22/25 I went to Simply Divine by ******* and used a Groupon I purchased. Upon arrival, the Groupon was checked and marked used on my mobile app by the merchant. While doing my initial consultation I was told there was an additional $30 charge because ******* ( merchant) has not raised her prices on Groupon and that I had to pay to begin my service. I tried to contact Groupon but they were unavailable because you cannot reach them by telephone. Online chat was not available either. At this pt, I would have lost my $90 if I refused the service because the merchant already marked the Groupon used. I had the service done and paid the $30. I contacted Groupon after multiple attempts via online chat ( see screenshot) , explained the situation and they said they would get back to me. Their first reply did not take my complaint into account and was a basic standard reply. Their second reply was not responsive as well. Then there was a third response with a reply that they would get back and they have not. Also note that their emails are from no reply addresses so you cannot even send a response or comment. I would like to be refunded $30 in Groupon bucks for this " bait" and "switch" that Groupon and the merchant have created with selling the service and then charging additional monies. It is not noted anywhere in the Groupon that there are additional charges. Also there are other complaints so I find it hard to believe Groupon did not know about this. Can you please help with this matter?

  Business Response

  Date: 05/01/2025

  Hello ********,

  Thank you for reaching out to us via the Better Business Bureau. Ive reviewed your recent comments and all related Groupon correspondence. Additionally, *** sent you a reply through email from **************************.

  I completely understand how frustrating it must be to face an unexpected charge, and I want to assure you that we take your feedback seriously. While were unable to issue a refund directly for the amount paid to the merchant, after reviewing the receipt you provided, we were unable to identify a clear reason for the additional $30 charge.

  To help us investigate this further, could you kindly clarify the following details:

  -Do you see the $30 charge listed on your bank statement or receipt?
  
  -When were you asked to pay this chargebefore, during, or after the service?
  
  I notice that youve provided a customer copy of the transaction. Do you have the official receipt from the merchant as well?
  
  We look forward to your response, and we appreciate your patience as we work to resolve this.

  Best regards,
  ********
  Manager, Groupon Customer Support

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23261416
  
  I am rejecting this response because  it seems as if Groupon is not taking my complaint seriously  and stalling in hope that I will just dismiss this matter. 

  Here are the facts : 

  I purchased a groupon for a hair servuce and there was no notification of additional charges in the fine print. Usually groupon includes this information to notify the customer in advance 

  The merchant charged me an additional $30 ( reciept submitted already) that was charged to my credit card. There is no other reciept from the merchant because the reason for the charge was to subsidize cost of service due to Groupon supposedly not updating the merchants pricing ..not sure if this is true or not. 

  i was told this charge of $30 was to be paid while in the middle if my consultation and color treatment.  

  i have used Groupon many times and NEVER told I had to pay an additional charge without it being noted on the groupon in the fine print WITH a valid reason. This is the first time that this has ever happened. 

  In my opinion, I find it difficult to believe this was the firat time the merchant charged an additional upcharge in order to subsidize difference between actual cost and monies they were receiving from Groupon. .

  I have asked that I be reimbursed in Groupon  bucks and update the merchants listing so that other Groupon customers dont experience the " bait " and " switch" scenario that I encountered.  

  Finally please read my explanation in its entirety. I can see from prior correspondence that I have recieved standard responses or duplicate requests for information  from Groupon. 

  I have taken the time to notify you of this issue so please be courteous and read it carefully.

  
  
  Sincerely,
  
  ******** Tata

  Business Response

  Date: 05/07/2025

  Hello ********,
  
  Thank you for taking the time to share your detailed feedback. I truly appreciate you bringing this to our attention and understand how frustrating the situation must have been especially given your positive past experiences with Groupon.
  
  Weve carefully reviewed your concern, and Id like to confirm that a $30 Groupon Bucks credit has already been issued to your account as a gesture of goodwill. These Bucks are valid for 180 days and can be used toward most deals on our site.
  
  Weve also flagged the merchants listing for review to ensure it clearly reflects any additional charges that may apply in the future. Transparency is very important to us, and your feedback helps us improve the experience for all customers.
  
  Thanks again for reaching out and for being a valued Groupon customer. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Warm regards,
  ********
  Manager | Groupon Customer Support

  Customer Answer

  Date: 05/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you to Groupon and BBB for your assistance in resolving this matter .
  
  Sincerely,
  
  ******** Tata

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/24/25 I purchased 4 tickets for $556 to ***************** for Spring break. I was taking my 3 kids and myself for a nice family outing. I received my receipt via email with instructions on how to print out my tickets. Later, I discovered that Groupon charged me TWICE for the transaction! That is $556 TWICE charged. I contacted Groupon and they refused to issue a refund stating that both vouchers were already redeemed. I was shocked since I had no idea about a second transaction, I certainly never received another email receipt to notify me. I contacted ***************** and the supervisor named **** there, said he only saw my name with four tickets and gave me the tix numbers for each that were redeemed. He could not find another order for 4 more tix under my name. I informed the supervisor at Groupon named "*******" that this was clearly an error of no fault of my own but he refused to issue a refund for duplicate charge of $556. I am shocked that this bad business practice can be permitted. It's totally unacceptable.

  Business Response

  Date: 05/01/2025

  Hello Annastasia,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment and all relevant Groupon correspondence. I also sent you an email directly from our official Groupon address.

  
  Regarding your complaint, Im truly sorry for the confusion and inconvenience caused by the duplicate charge. I understand that this was not intentional. Unfortunately, we are unable to process a refund in this case as the purchase is final. Despite reviewing all possible solutions, we regret that the specific terms of the deal prevent us from issuing a refund.
  
  I see that an active dispute for this purchase has already been initiated. I would recommend reaching out to your bank to assist with resolving the matter.
  Our goal is always to provide a positive experience, and were here to help with any other concerns you may have.
  
  Ive provided further details in my direct email to you. Should you have any additional questions, please feel free to reply there.

  
  Thank you for your understanding.
  Kind regards,
  ********
  Manager
  Groupon Customer Support