Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used my credit card to purchase a bounce house for my sons upcoming birthday party, When i logged into my debit account i noticed the purchase was surprisingly deducted on my debit account instead of the credit card i entered when i made the purchase, i phoned my bank and they confirmed that the same amount went off my credit card. I did not make this purchase twice. 2 bounce houses has been delivered to my house. I have it closed in the box as i received, ready to send it back as I don't need 2, I didn't order 2. **************** has been very unhelpful, 1 response a day that doesn't resolve anything. I need my money back, I made this purchase on my credit card for a reason, I don't have the extra cash to afford this purchase.

  Business Response

  Date: 07/18/2022

  Hello Yolandi,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 07/18/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  I hope this clears everything up. Please let me know if you have any other questions.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the Groupon app to book a hotel on July 3 2022 at 630am in *******, ** the hotel never received the reservation but i was charged. In needing a place to stay i booked it again at ****am through the app this time the hotel received the reservation. I would like a refund on the 1st reservation.

  Business Response

  Date: 07/18/2022

  Hello ********
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry for the inconvenience. I will once again escalate the issue to Getaways Team and be sure to expedite the issue.
  
  If you have any questions please let me know.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased two vouchers to ******************** that expires in October 16, 2022. Unfortunately the voucher is for SeaWorld Acquatica and not the main SeaWorld. The difference in price was only about ***** dollars for the vouchers and I made an honest mistake purchasing the Acquatica tickets instead of the normal SeaWorld. In the website the options are selected based on a list and it's not a very clear representation of what you're purchasing if you're not familiar with the differences between the different offerings from SeaWorld and SeaWorld Acquatica. I reached out to Groupon several times through live chat only to be waiting for someone to respond to me for hours with no luck. I wanted to spend the fourth of July weekend showing my wife the different shows SeaWorld has to offer but only had tickets for SeaWorld Acquatica which is a water park. After failing to receive a response from live chat for a whole day, I contacted Groupon through email asking if I can switch my tickets from Acquatica to normal SeaWorld and I'm willing to pay the difference. The answer was a swift no explaining that live events are final sale. I'm failing to understand how a voucher that doesn't expire till October and can be used anytime is final sale when all I asked was to fix an honest mistake. I've never experienced a business that didn't at least try to fix an issue their customers were having. The fourth of July weekend has now passed and my opportunity to visit the park has also passed and I'm left with 2 vouchers to SeaWorld Acquatica that I won't get to use. I hope people read my experience and understand that Groupon is not a company that will try to provide good customer service and spending your hard earned money with them to save a few bucks may not be worth it.

  Business Response

  Date: 07/18/2022

  Hello Kazi,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.
  
  However, I'm able to make a one time exception in this case. 
  
  I've canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/21 I was looking for a Groupon for my dog to get her teeth clean. The offer was a total of $175.. When I purchase the first time the Groupon system charged me $225..I reached out and they said the couldn't refund me but they can turn the amount into Groupon bucks for me to purchase again the offer. I did that and I was able to get the offer. I asked for the extra $50 left on the bucks to be refunded to my account because I was not going to purchase anything else. They said they couldn't cos part of those bucks were used to purchase the dental cleaning for my dog. Even when I told them that the reason was their system charging me the wrong amount from the beginning they said NO. The next day I enter to look at another offer and realize the Groupon I purchase for my dog was showing redeemed!!!!! I have not used it and the merchant has not claimed the funds to get paid cos I have not used it (I reached out to the merchant and they said it was between me and groupon) I reached out to Groupon and they said they will look into it. That will take 7 days. Nothing has been resolved and my dog is in need of a cleaning. At this point Groupon has stolen $225 from me!

  Business Response

  Date: 07/18/2022

  Hello Analili,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  According to our records, your voucher for ******************** has been unredeemed so you can use it at the merchant and redeem the services.
  
  For future reference, if you **** a Groupon as redeemed in the mobile app or on the "My Groupons" page, the Groupon will be moved to the "Redeemed" section of your account and you will not be able to print it.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/2/2022 My purchase was held. I had groupon bucks $40 I initially paid for a power wash and the individual did not return my calls. I was given groupon bucks instead of refunded. I tried to buy another groupon Dominos. The customer service indicated that they would get back to me on the inquiry. Instead they send me a email indicated I violated terms and conditions after 8 years of being a customer and my account is now closed without refunding the money I actually paid for an initial purchase. Groupon can not just keep my money and not return any phone calls just because they are a big company this is a violation of consumer rights. Email from Groupon. *************** R (Groupon)Jul 2, 2022, 11:29 PM GMT+5:30 Hi Jenn, Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company. For more information, please refer to our [Terms of Service](https://www.groupon.com/terms). If you have any additional questions, please let me know. Regards, *************** R Account Specialist Groupon ***

  Business Response

  Date: 07/18/2022

  Hello Jenn,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  I can confirm that your account registered to ********************* has been reactivated. Please visit www.groupon.com and click on the "Sign In" link on the right side of the page. From there, you can sign in with the email address and the password you set when you created your account or made your first purchase. If you need to reset your password, you'll have the opportunity to do so on the sign-in page.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a couple's massage through Groupon and applied the code SAVE for the additional 25% promotion. On the checkout screen, it showed that the original cost was $219.99 and my cost was $169.99 (as the 25% off is capped at a *** of $50). However, despite the correct amount showing during checkout, I was billed for the entire $219.99. Groupon owes me $50. I have tried to file two separate email requests to which I have not yet received a reply. The first one was at least a week ago. Today (7/2/22), I was able to speak with someone in their chat who refused to remedy the issue, stating that all they can do is offer me $50 back in Groupon bucks. This is an unacceptable solution, and when I requested speaking with a supervisor, they refused to connect me with someone via chat and stated that they would contact me through email. To that, I stated it was unacceptable as I have already been waiting on email replies. At this point in the conversation, the employee began ignoring my messages completely. They would not provide an employee identification number or anything either. Beyond the refunded difference, I'd like to file a complaint against that specific employee.

  Business Response

  Date: 07/18/2022

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
  
  Unfortunately, we are unable to determine what caused your problems with applying the code to your purchase.
  
  To help make up for your inconvenience, I'm putting $20.00 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.
  
  For future reference, when youre at checkout, select the option that says, "Promo or Gift Code" (on desktop) or "Enter code/gift code" (on mobile). Enter your promo code into the promo code field and select Apply. 
  
  If the discount doesn't appear after you've applied the code, we recommend reviewing the following: 
  
  * Make sure you've chosen deals that are eligible for the promo code. The email or banner where you saw the promo code advertised states which types of deals are eligible.
  * Check the deal page Fine Print for limitationssome deals are not eligible for promo codes.
  * Confirm that your order meets any requirements for the promo code. If a minimum purchase amount is required, you can combine deals in your cart or at checkout to meet the minimum (just make sure each deal is eligible for the promo code).
  
  I can also confirm that our system processed a $219.99 refund successfully on 07/02/2022. 
  
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Groupons with face value never expires for restaurants that went out of business. Contacted Groupon multiple times and they said they were working on it, please give a moment, or never replied back at all. The moment? Spent over an hour waiting and they never replied again. They owe me close to $300.

  Business Response

  Date: 07/15/2022

  Hello ****
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 07/01/2022. Our agent started a Trade In for you and you used your bucks to purchase other orders.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:07/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon service from Groupon, via *******************: Holistic Massage Therapist on May 7, 2022. So I waited to see when was a good time to schedule as it won't expire till Sept 2, 2022. I kept calling **** to see exactly the times he is available then it said to go to his website to schedule. I tried that and it has me to be texted which I do NOT do, and now I can't get a hold of **** from his personal phone number is the wrong number and I keep emailing and calling Groupon about it and they're not responding at all now. So either I would like an exchange for another massage of the SAME price or request for full REFUND!!!

  Business Response

  Date: 07/15/2022

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 07/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and **** coupon from Groupon for $40 I tried to use it at a I hop in my neighborhood the manager said I wasn't the only one this happened to the voucher is for a **** in another state i only use Groupon for westchester promotions. I then called Groupon to get a refund or credit they said its was in the fine print that it's for another state but I told them Groupon is set up with my zip code he then stated it's very small in the fine print but ita was there no refund or nothing he could do I feel it's extremely unfair and should be advertised for that state or use the zip code.

  Business Response

  Date: 07/15/2022

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support