Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon that included the **************** unlimited license through Del Sol. I tried to use the activation instructions to activate the product without any luck. After not being able to get their code for Activation to work, I decided I wanted to just cancel it because it didn't work. I've contacted Groupon multiple times over the last two or three weeks requesting a refund since the product has not been activated or used, and I have been told constantly that they will escalate the issue and send me an email with resolution telling me I would be receiving a refund. The last time I was told that they were waiting on Del Sol the merchant to resolve the issue and that doesn't work for me. Still so also told them that I did something incorrectly that's why it didn't work and that is not the case. All I want is my refund they're holding my money for a product I wasn't able to obtain and now they Merchant is not even being honest. Now I've received another email telling me thanks for my patience while they work through it and that the merchant will reach out to me but I don't want the merchant to reach out to me. My business was with Groupon and they are the ones who I paid for a product that was not able to be accessed. Their chat support just constantly says they'll escalate and send me a resolution that is not what I want. I have spent way too much time already in their chat boxes going around in circles with their people who are probably following a script. So at the end of the day I haven't been able to use the product and I haven't been able to receive my money back.

  Business Response

  Date: 06/15/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience youve experienced regarding your recent purchase of the **************** unlimited license through Del Sol on **********************.
  
  We understand how disappointing it must be to encounter ongoing issues with activation, and we truly regret the delay in resolving your concern. Your time is valuable, and we appreciate your patience despite the repeated escalations and lack of a clear resolution.
  
  Upon checking our system using the email address ******************* we were unfortunately unable to locate an associated Groupon account or any previous support contacts. To assist you further and accurately review your order details, we kindly ask you to provide the following information:
  
  The order confirmation number
  The voucher Redemption Code
  Any alternate email addresses that may have been used to make the purchase
  The amount of the charge(s)
  The date of charge(s)
  
  If the charges are on a credit/debit account, please provide the following information:
  
  The name on the card that was charged
  The type of card ****** MC, AmEx, etc.)
  The last 4 digits of the card
  The expiration date on the card
  The billing address associated with the card
  
  If the charges are on a ****** account, please provide:
  
  The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
  The email address registered to the ****** account
  
  Once we receive this information, we will promptly locate your order, verify the issue, and take the necessary steps to resolve it as quickly as possible.
  
  Again, we are truly sorry for the inconvenience caused, and we appreciate your cooperation in helping us assist you better.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a business that was no longer open at the address listed and had moved to another address in a different area that was not close to me. I still attempted to use the Groupon however the merchant has continuously cancelled my appointments with no notice or explanation. I contacted Groupons customer service and they stated they would escalate my complaint and I would hear back within 48 hours, however they have not responded and refuse to provide a refund or an exchange. So essentially, I spent $70 dollars on a Groupon that I cannot use and they are denying a refund or exchange. There is no way to speak to anyone as they outsource their customer service.

  Business Response

  Date: 06/15/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience you encountered with the Groupon purchase for YR Beauty. I understand how frustrating it must have been to deal with a business that moved to an inconvenient location, along with the hassle of cancelled appointments without any notice or explanation.
  
  Upon reviewing your case, our team has already provided you with the link to process a refund for this order, and I am glad to see that you successfully utilized this link to receive your refund in the form of Groupon Bucks. Additionally, I noticed that you have since used the Groupon Bucks towards a new purchase, Order #********** ******* **** And Brow.
  
  I hope this has resolved the issue for you. Please be assured that we have shared your feedback with the concerned team to prevent similar issues in the future. Your experience is important to us, and we are committed to ensuring that all of our customers have a smooth and hassle-free experience.
  
  Thank you for giving us the opportunity to address your concerns. If there's anything more I can do to assist you, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern;I am writing to file a complaint against Groupon. I purchased a Groupon in the amount of $85.05 for a haircut, and highlights. The stylist advised me that there would be an additional fee of $75 to add more color, which I agreed. when the stylist finished cutting and coloring my hair, she did not dry it, I had to ask several times to dry my hair, It was soaking wet upon leaving the establishment. When I got home and dried my hair and noticed it had a green tint , the cut was uneven as well. I had to purchase dye to correct her mistake. I have reached out to Groupon several times, and each time they ask me the same questions. I have answered their email(s) precisely, they should have this in their system. The stylist was friendly and courteous, however, the experience was not. I did not intend on having green tinted highlights and uneven hair upon leaving the establishment. The total amount I paid $165 which is twice as much as the Groupon. I am requesting the Groupon amount I paid $85.05 to be refunded.

  Business Response

  Date: 06/14/2025

  Hello Britan,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize that your experience did not meet expectations and that you encountered issues with the service provided.
  
  I understand how frustrating it must have been to receive an uneven haircut and a tint that was not what you anticipated. While we strive to ensure that merchants provide quality services, the merchant is solely responsible for the care and quality of the advertised goods and services. Since the voucher has already been redeemed and the service rendered, we are unable to issue a refund for it.
  
  However, as a gesture of goodwill, our team has added some credits to your Groupon account to acknowledge the inconvenience you experienced. We hope this helps in finding another deal that better suits your expectations.
  
  Your feedback is incredibly valuable, and we appreciate you bringing this to our attention. If theres anything else I can assist you with, please let me know.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher for a whale watching trip on June 8th. The instructions to redeem the voucher did not work. I tried to contact the merchant and got a recorded message saying that they did not answer the phone and could not be contacted. I immediately requested a full refund to my original payment method and was denied.

  Business Response

  Date: 06/14/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand how frustrating this situation must be, and I sincerely apologize for the difficulties you've encountered while trying to redeem your voucher.
  
  I've issued a full refund to your original form of payment. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  We truly appreciate your patience as we work on resolving this matter, and we will update you as soon as possible. If theres anything else I can do for you in the meantime, please let me know.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased **************** 2024 Professional Plus download from Groupon and, after redeeming the code from MY Stuff, Groupon emailed me a FAKE download link and product key that would NOT allow Office 2024 Professional Plus to download, only an invalid slug 2.78mg so-called ******.. Total Internet SCAM, charged my credit card againist a Groupon redemption code that shows download product was redeemed, then emailed me a FAKE download link and bogus **************** 2024 Professional Plus product license. ********************** = Consumer Fraud! Groupon even has a fake office number in *******, ********. Try calling ************

  Business Response

  Date: 06/14/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I hope this message finds you well. I wanted to inform you that your refund has been successfully processed on Jun 09, 2025. Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.
  
  Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.
  
  If it has been longer than 10 business days since the refund was processed and you haven't received the funds, I kindly request you to contact your bank directly. Please provide them with the Acquirer Reference Number (***) for this transaction, which is ***********************. Your bank will be able to use the *** to locate the payment.
  
  I hope this information clarifies any concerns you may have had. If you have any further questions or require additional assistance, please don't hesitate to reach out to me.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Notwithstanding, Groupon may want to review their software partner vetting procedures, as honest dealings improve business relationships, and add luster not tarnish to corporate branding.    
  
  Sincerely,
  
  ***** J. ****

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a location-specific Groupon voucher for Sky Zone, but accidentally selected the wrong location. When I arrived at the intended Sky Zone location, the clerk asked to view my Groupon. Only after viewing it did they tell me they could not accept it due to location restrictions. I was then forced to make a second payment out-of-pocket.When I contacted Groupon, I was told the voucher was nonrefundable because it had been viewedeven though I was made to view it by the merchant and never actually used the service. Groupon refused to refund or credit the voucher, despite the unusual circumstances.Resolution Requested:I am requesting a refund to my original payment method or Groupon Bucks/credit to my account, as I was misled into using the voucher. I did not receive the service I paid for, and I made a second full payment at the location to participate. I would appreciate Groupon honoring their customer service standards by resolving this fairly.

  Business Response

  Date: 06/14/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I wanted to inform you that your refund has been successfully processed on Jun 08, 2025. Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.
  
  Refunds issued as Groupon credit are already available for use in your account. To view your current balance and transaction history, please navigate to Groupon Bucks in your account.
  
  I hope this information clarifies any concerns you may have had. If you have any further questions or require additional assistance, please don't hesitate to reach out to me.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  30 May 2025 I ordered a Groupon to send my sister a birthday flower arrangement for her 76th birthday party.I was connected to a business named blooms today which got my order totally wrong. I tried to contact Groupon via phone but this is impossible. This service doesnt exist.I contacted blooms today via phone and they refunded my Groupon however. Groupon has failed to refund me the Groupon credit. Groupon then contacted me via email asking for more information and a picture of the flower order and when I tried to send it, the email is returned to me several times stating Groupon doesnt accept emails. This companys customer service is horrible and I will never use them again. The customer cannot leave a ****** review or speak to a person on the phone. They use another site for reviews so they cant allow customers to bad mouth their company when things go very wrong like it did with ***** was my sisters 76 birthday that was ruined because of Groupon!!I would like a refund back to my card used to purchase this order.

  Business Response

  Date: 06/14/2025

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out and sharing your experience. I sincerely apologize for the frustration and inconvenience caused, especially given the importance of your sisters birthday celebration.
  
  I understand that Blooms Today has processed a refund for you, and we certainly want to ensure that you receive your Groupon credit accordingly. To proceed with your refund request, we kindly ask you to provide the confirmation of the refund issued by ************. Once we receive this information, we will escalate the matter further and work toward resolving it promptly.
  
  I also want to clarify that, while we do not offer phone support, you can attach the requested information directly in your reply to this email, which will allow us to assist you more effectively. You will not be able to send separate direct emails to our support team, and you can only submit them through our help page, or by replying to our emails to your requests.
  
  Your satisfaction is important to us, and we are committed to resolving this matter as smoothly as possible. Please reply with the necessary details, and we will do our best to assist you.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased movie theatre tickets off Groupon app when I got to the movie theatre I wasnt able to use what I purchased basically I was gonna have to spend the money all over again wasnt able to redeem but I was told by Groupon thatI cannot get a refund online. It says if I did not redeem it I can still get a refund as long as it hasnt passed three days. It shows that its not redeemed the email address they gave me to contact customer service does not work they said message failure so they basically giving me the runaround so they can keep my money

  Business Response

  Date: 06/09/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you experienced with your recent movie ticket purchase through the Groupon app.
  
  We understand how frustrating it must have been to arrive at the theater and be unable to use your tickets. Please know that we are committed to ensuring a smooth experience for all our customers and take situations like this seriously.
  
  Upon reviewing your case, we see that our team previously provided instructions via chat on how to redeem your order and get the e-tickets. Unfortunately, it appears that the required redemption steps were not completed prior to your visit to the theater. As stated at the time of purchase and in our refund policy, all sales for this type of deal are final and non-refundable once the voucher has been issued.
  
  We regret that we are unable to issue a refund in this instance. However, we encourage you to reach out if you have any questions about future redemptions, were here to help and ensure a better experience moving forward.
  
  Thank you for your understanding, and we appreciate your continued support.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on the Groupon app a voucher for an oil change at valvoline to use at any of the locations listed on the voucher. I usually have used in the past at ******** MA location. I have purchased within the last month. Unfortunately I am not able to use this voucher because I am moving to another state and no longer have use of this voucher. All I ask is for a refund or exchange for Groupon bucks.

  Business Response

  Date: 06/14/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: While its generally against our policy to process refunds for Groupons after the cancellation window, we are making an exception for you as a one-time courtesy.
  
  I've canceled your order and refunded your account with ********************** Bucks for a total of $74.99. A confirmation email will be sent once processed.
  
  The Bucks are available immediately, never expire, and can be checked on your My Groupons page. To use them, simply check the 'Apply available Groupon Bucks' box at checkout, and the amount will be deducted from your total.
  
  Please keep in mind that such exceptions may not be available in the future, and we recommend fully enjoying your Groupon experience.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently made a purchase for two spa packages in the amount of $117.00. When I went to the website it was for a dentist whom I did not purchase a package with. I brought this to groupons attention and they told me that I needed to call the number provided to schedule the appointment and that the wrong website being listed was not grounds for return. I called the number Groupon provided for the merchant and it's also for the dentist office. I brought this to their attention and still haven't refunded my money. Groupon allowed someone to create a listing that was not vetted correctly and won't refund my money. Horrible processes put in place and no consumer protection available. Absolutely disgusted with the lack of security for customer protection and disregard to handle the situation swiftly and effectively.

  Business Response

  Date: 06/15/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: Please accept our sincerest apologies for the frustration and inconvenience you've experienced with your recent purchase of the two spa packages, and the incorrect merchant information provided. We understand how disappointing it must be to find the listed website and phone number are for a dentist's office instead of a spa, and we regret the difficulties you've faced in getting this resolved.
  
  Upon reviewing your case, we confirm that this issue was escalated to our Merchant Support team under case number #********. We're pleased to inform you that the merchant has approved your refund request.
  
  While our team did provide a self-service refund link approximately six hours ago, we understand your desire for a swift resolution given the circumstances. Therefore, we didn't want to delay any further. We have gone ahead and processed a full refund of $117.00 to your original form of payment.
  
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  We truly appreciate your patience as we worked to resolve this for you. We are always striving to improve our processes and prevent such issues from occurring.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support