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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Groupon, Inc. has 8 locations, listed below.

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    Customer Complaints Summary

    • 3,782 total complaints in the last 3 years.
    • 1,282 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets for 3 people for a catamaran sailing in June, 2022, to be used while I was on vacation. I reserved the date of 6/24/2022. I was contacted by the merchant via phone call on 6/23/2022, to advise they had to cancel the reservation. They also followed up with an email the following day. As we were only there for a short time, we had already scheduled and made reservations for everything in advance. We were unable to reschedule the sailing. I was told by the merchant that since they had not used the tickets, that I would need to contact Groupon to request a refund for the tickets. I attempted to chat with Groupon on 4 different occasions, as well as sending emails to request a response. To date, I have received one email acknowledging my request, with a response that they are busy and will make every effort to get back to me. This is for a total of $291.00, and I am still unable to speak to anyone. Groupon continues to send me emails reminding me that I can use the tickets anytime until September, 2022. However, I am back home in ******* and do not foresee another "quick trip" to ****** to use these tickets. The inability to reach anyone live at Groupon is not only irritating but extremely frustrating. Please help me resolve this issue.

      Business Response

      Date: 07/19/2022

      Hello ********,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 07/11/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

      Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive attempted to get a refund for a scam voucher I purchased for a housecleaning service, Cozy Maids through Groupon. Groupon isnt allowing me to receive a refund but instead offered me a voucher. I dont want a voucher and have the same troubles with dealing with another illegitimate business. I want my money back.

      Business Response

      Date: 07/19/2022

      ****************,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I can confirm that your order was Traded In on 07/13/2022. You have already spent the Bucks.

      Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/08/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon has listed my business, MX3 Fitness, on their website without our expressed written consent, suggesting to consumers there is a Groupon coupon or some discount available for our business services, which there is not. This devalues our company and our services. We have asked them multiple times to remove it and they refuse to do so. We demand our business is removed from their website and any other properties owned by Groupon immediately. The information they are providing to consumers is false.

      Business Response

      Date: 07/19/2022

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Your issue was already escalated in ticket #******** Jul 08,  We have put in a request for this deal page to be removed and for the ****** search to be de-indexed.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/19/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a groupon thru living social for the tough mudder. order # ****-142606-315909. Redemption Code: GRP22BMMDPURA. I accidentally chose the wrong date on tough mudder's website. I immediately tried to contact both living social and groupon, and tough mudder. None are responding to assist me with changing the event to the Oct 16th 10k race at 10am. I can't get anyone to just transfer my purchase to that race. I would like either a refund so that I can start over, or simply have them to change the date and transfer my payment to the new event.

      Business Response

      Date: 07/19/2022

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Through GROUPON, I purchased 3 tickets to the Bodies Exhibit in ***********************, 2 adult tickets, 1 child.I was able to is the codes for the two adult tickets, but the code for the child's ticket was invalid. After numerous attempts, I started contacting **************** at ******* today, Thursday, July 7, 2022. First through the Bot, and then with the Live Chat. I gave them all of my information: my account information and the bad code, etc. Then they wanted screen shots. Ridiculous.It is now 11:58 am and they have stopped responding and disconnected me. I am currently trying to reconnect to them. I have reconnected and they are still not responding.In order to be able to take my granddaughter I was forced to purchase a full price ticket for her, since I had already used the two Adult Groupons for 2pm today.Now, I have purchased two Child Admission tickets, one through Groupon and the other directly through the Bodies website.I do not want a Groupon Credit. I want a full Refund for the Full Price Child ticket that I had to purchase, $13.90 ($12.90 + $1.00 fee)I can supply screen shots of all communications. This has wasted

      Business Response

      Date: 07/19/2022

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Unfortunately, we are unable to refund charges made directly at the merchant. I apologize for the inconvenience.
       
      Let me know if there's anything else I can do for you.
       
      Thank you for your understanding.
       
      Regards,
       
      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May I purchased a Groupon for spider veins, I was told to not have the laser done, I have reached out to Groupon 4 different times for a refund of $144.00 , getting nowhere with this company, I am only requesting my funds back,

      Business Response

      Date: 07/19/2022

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

      Our Internal Team is still working to get everything figured out as quickly as possible. They will get back to you via email once there's an update and respond to case #********.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets yesterday 7/5/22 for a boat tour on 7/6/22- The only time Groupon had available was 9:00pm- I selected that *************- I ordered 7 tickets- Groupon had a problem with their system and took about two hours to have the tickets available to me- As soon as i received notification that the tickets were ready- I went to the website they provided- only to be told that they were sold out until 7/8/22- Groupon offered tickets that were not even available and I expect a FULL REFUND! The tickets were purchased for a loved ones death celebration- they absolutely lied and has made this experience even more upsetting.

      Business Response

      Date: 07/19/2022

      Hello ********,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

      Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

      However, I'm able to make a one time exception in this case. 

      I've canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

      These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

      When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint involves a company found on groupon and how groupon is handling the situation... I purchased 2 groupons for therapeutic massage in April.. ***** over and over to make an appt only to be repeatedly told they were understaffed and weren't available until Sept/Oct. In the meantime, the company was sold. I informed Groupon of this and was told the only thing they could do was to credit my account with Groupon bucks. I told them I didn't want groupon bucks, I wanted a refund to the original form of payment. Again I was told they can only give me Groupon bucks. I told them this was unacceptable because they allowed this company to sell their services knowing they could not hold up their end of the agreement. I do not want to be forced to have to purchase something on Groupon with their "bucks" because they will not give me my money back. They are condoning the bad practices of the business by holding my money hostage. Each groupon was $49.30, total $98.60, it's not a fortune, but it's MY money they will not return.

      Business Response

      Date: 07/19/2022

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.
       
      I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks. 
       
      Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Thank you for your understanding.
       
      Regards,
       
      ****************
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/06/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon on 6/23/2022 for airport parking to be redeemed 6/24/2022. When I arrived at the lot it was closed. I then had to secure and pay for parking at another facility at the last minute since I had a flight to catch. Upon returning from my trip, I contacted Groupon via both live chat and email, since talking to a live person is not an option. I was sent en email to contact the vendor, which is what I did. After , contacting the parking facility and speaking with the representative on a recorded line, I was told that the parking facility would refund Groupon, since the purchase was made through them, and Groupon would in turn refund me the money that I paid. I have reached out to Groupon a number of times in an attempt to resolve the issue and get my money back, however, I continue to receive the runaround. I was asked by an virtual chat representative of I had proof that the voucher had not been used. I have an email sent by Groupon to me on the 27th of June stating CANCELLED. I even provided screenshots of the email and was told my case would be kicked up to the escalations department but I couldn't get a refund. I then asked through typing, "So you will just keep my money even after the vendor refunded you?" The virtual rep did not respond and provided no more communication and after about 3 minutes, I ended the session.

      Business Response

      Date: 07/18/2022

      Hello 

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 07/07/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

      Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:07/06/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a voucher for a food meal delivery service. I am unable to apply the voucher to receive the discount. The discount I PAID for is what the website freely give for the first 2 shipments. This is very dishonest, and I want a refund on the grounds that this paid for discount is free anyways, and I cannot even use it. I emailed Groupon, bur as with most large corporations their customer service is garbage and I still have not received a response. This was a time-sensitive purchase, and I will not have it expire before I receive a refund.

      Business Response

      Date: 07/18/2022

      Hello Jen,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

      Let me know if there's anything else I can do for you.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/19/2022

       
      Complaint: 17527187

      I am rejecting this response because:

      Sincerely,

      ***************** I still have not received the funds into my account I also would like am explanation as to why Groupon did not respond to my direct email. Why did I have to file a complaint through the Better Business Bureau to even receive a response from Groupon?

      Business Response

      Date: 07/21/2022

      Hello Jen,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: We never intend to upset our subscribers, and we genuinely appreciate your thoughts. I'll make sure that your feedback is communicated to the appropriate channels.

      I can confirm that our system processed your refund successfully on 07/18/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

      * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

      * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/21/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

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