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Business Profile

Email Service Providers

Reagan.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 140 total complaints in the last 3 years.
  • 118 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ALS and rely on my email for all of my communication needs and to conduct personal matters and business. I've been locked out of my Reagan.com email for two weeks and have received no response/reply to my requests for customer service."Please reset my ******************** account immediately ************************ I need assistance now! I can't access my email! I've been locked out now for TWO WEEKS! Please reset my account immediately. Please call me at home at ************ or email me at my new email address ******************** or at my mother's email address at ********************* to get this issue resolved ASAP! I have ALS and use an eye gaze computer for all of my communication.***** ********

    Business Response

    Date: 11/13/2024

    ****** support refreshed the user's account and they can reset their password to log in. We will await confirmation for a successful log in.

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beginning Friday, 11/8/2024, my Reagan.com email has been flooded with spam emails. It looks as though someone got into my account and sent "registration" or "sign-up" emails to companies/newsletters, etc., all over the world. I've changed my password, but the same thing happens every day. When I clicked on their "support" tab, it tells me my email address or password are incorrect, though I used them to login to my email! Earlier this morning, I got a "support is no longer available" message. Is Reagan.com still up? Has anyone else been hacked? Thank you for checking into this. I can be reached by phone or a new email account at ***********************

    Business Response

    Date: 12/02/2024

    ****** Support reviewed the user's account and surmised that at some point the user may have interacted with a spam email or caused a subscription from a third party to send unwanted emails to the subscriber.  We recommend coming to live chat for immediate assistance at ***************************************************

    The user can also submit the email address in question to their internal block list for permanent blocking.

     

  • Initial Complaint

    Date:11/11/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am paying for three different email accounts with ******. I keep getting locked out of my account because of an error. I tried to rectify the error with no resolution. ****** will not provide a phone number for assistance nor do they respond with their live chat assistance. I am paying for a service that is unusable and NO RESPONSE or help from ******.

    Customer Answer

    Date: 11/12/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can no longer send email from my Reagan.com account. I turned on my computer this morning and all my incoming email was gone. I have tried to contact Reagan.com and get NO response. I don't know where to go from here other than changing to another carrier. However, I have been with Reagan.com for so long and it would take a lot of work to transfer all the information and to let everyone know I have a new address. What is the best procedure.

    Business Response

    Date: 11/11/2024

    ****** Support sent an email to the user's alternate email address as they encountered a spam email which compromised their account. We will await their confirmation that they have successfully logged back into their account.

    Customer Answer

    Date: 11/12/2024

     
    Complaint: 22527372

    I am rejecting this response because:I never received a response from Reagan.com anywhere. All of a sudden I was locked out of my account and lost all my incoming emails. It has been a CHORE to initiate each email and redirect them to a new website. All my information had to be changed. And NO explanation from ****** at all. I was never informed of an "spam email".

    Sincerely,

    ******** *****

    Business Response

    Date: 11/12/2024

    The user has a ****************** account on file as the alternate email address, we sent a response to that address on 11/11/24 at 2:30pm CST. This email was also cc'd to the ****** account. The user also setup several filters which were configured to delete incoming email to their ****** account immediately. They can right click on the trash folder and select recover deleted emails to review the deleted emails and move them back to the inbox.

    Customer Answer

    Date: 11/13/2024

     
    Complaint: 22527372

    I am rejecting this response because:
    No, it has not. I can't even get into the reagan.com acct, so how could they have sent a message when I couldn't even get in to the account to receive it.
    Sincerely,

    ******** *****

    Business Response

    Date: 11/15/2024

    ****** Support previously mentioned that a followup was sent to the gmail account on file however as of 11/14/24, we are seeing activity in the account whereas test emails have been sent. Can the user confirm that they have accessed the account.

    Customer Answer

    Date: 11/26/2024

    Complaint: 22527372

    I am rejecting this response because: I was not aware of any correspondence to me that I did not answer. Nothing has changed and nothing has been resolved. I can no longer get into my ****** account, so I don't know what is going on with this case. Because of this, I am about ready to give up on the whole issue. It does not seem to get resolved.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:11/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/6/24 TRIED TO CONTACT SUPPORT WITH ONLINE CHAT. 2.5 HOURS THIS MORNING. THEY ARE NOT RESPONDING. QUESTION OF NOT RECEIVING EMAILS.

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since Friday, 11/1/24, I have been unable to access my Reagan.com email. When logging in i keep getting an error message. I've tried numerous times to change my password and that hasn't worked. Now, it says my security question is wrong. I've tried their chat with no response from them. There is no phone number to call for help. I have no access to my email. I have paid for 3 years of service.

  • Initial Complaint

    Date:10/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested my email service be terminated and organization who hosts it has not and/or will not terminate it.

    Business Response

    Date: 10/31/2024

    ****** support has cancelled and refunded the account per the user's request.

    Customer Answer

    Date: 11/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reagan.com has NOT responded to my complaint regarding not receiving emails since 10/25/2024. I have contacted them several times thru their chat support and I am not receiving any correspondence back from them.There is No contact phone number to use for help. If I'm not receiving emails from anyone it is useless to contact them using my email.I need to know if my email account has been hacked!!Can you help me find a contact phone number for them? Are they still in business???? I've paid money for this account and should be able to reach someone!!Thank you. 

    Business Response

    Date: 10/31/2024

    ****** Support reviewed the user's account and found that the user's inbox was out of order. The account is successfully receiving emails and the inbox is now ordered from newest to oldest. We will await confirmation that the user has logged in to confirm as such.

    Customer Answer

    Date: 11/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** **********

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This ************* stopped working about a month ago and would not let me log back in even after changing my password. I have paid $99.00 for 3 years service and am paid up for a couple more years. There is no way of contacting them for tech support or any other contact. Extremely frustrating. I want my service reinstated.

    Business Response

    Date: 10/31/2024

    ****** Support reviewed the user's account and found that it is indeed active. We would like the user to come to our live chat for immediate assistance by clicking here: ***************************************************

  • Initial Complaint

    Date:10/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After using Reagan.com for over ten years, our account ********************* was disconnected on 7/18/2024 without warning. There is no way to contact the company / vendor to address the problem. This is my wife's email account and she has suffered multiple strokes and is unable to help me unravel this puzzle. I would like for the company to contact me and help me reconnect this account if only for a transition period. Thank you.

    Business Response

    Date: 10/31/2024

    ****** Support reviewed the account and confirmed that the account expired on 6/13/24. A support ticket was sent to the user to inform them of this along with instructions to repurchase the account should they choose to do so.

    Customer Answer

    Date: 11/04/2024

     
    Complaint: 22474024

    I am rejecting this response because:  The vendor response provides no resolution.  They make reference to a June 2024 notification that we no longer have access to.  At the time of the June 2024 notification, our account was being flooded with phishing emails from accounts ending with ********************, making it impossible to identify legitimate correspondence.  Please share our contact information with Reagan.com so that they can contact us directly (by email or phone), and help coordinate restoration of our Reagan.com account.  Thank you.     

    Sincerely,

    ****** ****

    Business Response

    Date: 11/04/2024

    ****** Support has sent an email to the alternate email address on file and informed them of the current status of the account along with the steps to reacquire the account. 

    Business Response

    Date: 11/04/2024

    ****** Support has sent an email to the alternate email address on file and informed them of the current status of the account along with the steps to reacquire the account. 

Reagan.com is NOT a BBB Accredited Business.

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