Reviews
This profile includes reviews for MDHearing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 86 Customer Reviews
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Review fromTom H
Date: 09/26/2023
2 starsI'm on my 2nd pair of MD Hearing aids. The first set lasted a little over 2 years and were great. The 2nd set I purchased are no where near the quality of the first set. Neither the hearing aids, nor the case that charges them are the same quality as the first set. With technology getting better, it's sad that the quality has gone the opposite direction.Review fromAllen W
Date: 09/20/2023
1 starThe product does not meet expectations, but the customer service is wonderful.Review fromRoyce W
Date: 09/07/2023
1 starI tried a pair of MD Hearing Volt (h) for 7 months and do not recommend them. The right ear unit stopped working after about 4 months of use and never worked again even when showing fully charged. The left ear unit still works about 90% of the time but just goes off for no reason sometimes for 15 seconds and sometimes 10 minutes. Calling support after the 45 day refund period they tell you it is only because you have not bought a $35 new set of tubing & tips every 90 days because ********** from your body clog them and the hearing aid. I keep my tubing and tips absolutely clean every day....Hmmm...why would the unit not even turn on???? Anyway if you get an RMA number from them it will cost you $89 per unit to clean and return to customer. Not gonna happen to me again. I will use the one that still partially works till it finally dies. Being my first pair of hearing aids the sound is kinda tinny and the Volt (h) would probably work better with the "closed comfort-tips" as the unit does not filter out background noises very well on any setting but number 4. Sadly I really did want to like the MD Hearing Volt (h) but can not endorse the units.Review fromDavid B
Date: 08/12/2023
5 starsWhile the hearing aid I purchased did not work for me, the **************** Rep was very understanding and I had a complete refund in just a couple days after returning. The product failed to meet my needs but the customer service was very good.
MDHearing
Date: 08/14/2023
Thank you for taking the time to share your feedback with us. We're sorry to hear that the hearing aid didn't meet your expectations, but we're glad to know that our Support team was able to provide you with a swift and understanding resolution. Your satisfaction is important to us, and we appreciate your kind words about our service.
If you ever decide to explore other options in the future, please don't hesitate to reach out. We're here to help.Review fromJane C
Date: 08/04/2023
5 starsThis five star rating is for service received while getting started with over the ear hearing aids for my 93 year old mom. Very impressed with the communication from chat to product descriptions to articles helping with setup and FAQs. I feel someone cares as if my mom and we caregivers, have a positive experience.MDHearing
Date: 08/07/2023
Thank you for letting us know, we are so happy to hear that your mom is doing well and you had a great experience using our new chat feature. We have licensed professionals on staff to help with her hearing needs via, phone, email, and chat during business hours. We're so happy your mom is hearing better with her MDHearing Aids. Thank you again!Review fromKevin P
Date: 08/01/2023
1 starthey are garbage. DO NOT PURCHASE!!!!! customer service is rude and stupidReview fromLes B
Date: 07/30/2023
5 starsThis was an easy purchase experience, and the price is very reasonable for the Volt on sale. They followed up by email to make sure I was installing the hearing aids properly by reviewing a photo I took of my ear with a hearing aid in place. They phoned back with suggestions to improve utilization. I have had Volts now for 6 weeks and found them to work well and quality seems to be fine. I have phoned once (in the middle of the week) on a service question and found their response was fine. They actually can take a call back number and I received a return call within an hour. Recharging has been trouble-free and there has always been enough charge for the day.MDHearing
Date: 08/01/2023
Les, we're so happy you are hearing well and having a positive experience. Our team works very hard to make every customer experience exceptional. I will definitely share your kind comments. Thank you!Review fromHoward C
Date: 07/23/2023
5 starsMD Hearing Volt series ********* are reliable, light weight, comfortable with excellent rechargeable battery life. The device pair is reasonably priced for OTC basic hearing aids. Companys web site and online ordering is good - the replacement part searching is difficult to navigate.Review fromMarcia S
Date: 07/13/2023
5 starsNOTE: This is an unsolicited review.Since first contacting the MDHearing organization in early June 2023, there are two main points that stand out in the on-going communications: 1) MDHearing is driven by a clear and sincere Mission, and the mission is to improve the quality of life for people with hearing impairments by providing a variety of technology-advanced hearing aid options that are absolutely affordable; and, 2) **************** advances the Mission, with outstanding telephone support (have not spoken yet with a rep who was grumpy, impatient, or disinterested), and excellent visual media presentations. This doctoral-degree-in education holder may have some expertise to say that the videos are extremely helpful, concise, and well done. Short, to the point, and effective. The continuing education that the videos provide is spot-on. Mission accomplished. Thank you, and keep up the good work! I thank you for my Mom, as well.Review fromTim K
Date: 07/10/2023
5 starsMDHearing is a wonderful company to work with. Their customer service is amazing, when you call you get a live person who is easy to understand, and helps walk you through any problems. Exchanging or returning is very easy as well. The first pair of aids did not work well for my mother but they were able to exchange them for an over the ear set and she is so happy with them. Just as good as the hearing aids you get from a clinic!
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