Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Alight Solutions

  Chicago, IL 60606-5707

• 

  Alight

  8770 New Trails Dr Spring, TX 77381

• 

  Alight Solutions

  P.O. Box 7109 Rantoul, IL 61866

• 

  Aon Hewitt Health Market Insurance Solutions, Inc.

  425 Market St Ste 2800 San Francisco, CA 94105-2490

• 

  Alight Smart-Choice Accounts

  P.O. Box 660114 Dallas, TX 75266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a trip with Tauck for June 2024. We had to cancel due to a medical emergency. We submitted a claim in November 2023. We can't even get a person to return our calls. First, they said they had everything they needed (doctor's notes, etc), now they say they are waiting for doctor's notes. We have emailed, called to no avail. The amount (refund) due is $53,528. The attached reflects the total trip, and we did receive a credit of $25K from ***** directly.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband worked for this company before he passed away. The company sent me a check that I cannot cash. The bank advised just have them reissue the check but inside this company is telling me to deposit a check to my late husbands account which is illegal. They rather tell me to commit a crime vs them just reissuing the check in my name. I also told them I shred the check they sent since I cant cash it. But still no help! If they are willing to tell me to commit a crime what else are they capable of?

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alight for the *************** System is intentionally retaliating against me for having made a complaint. I explained very clearly I needed to make a payment on my account today. Not only was I not able to make a complaint, the system has automatically kicked me out. I was forced to reset my password for no reason. I am now not being logged back into my account because my "address" information is missing.This is retaliation, plain and simple. I expect Alight to investigate this immediately and to investigate why employees are trying to get even with a customer for making a good faith complaint.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to withdraw the funds from my deceased husband's **** which Alight Financial Solutions has had control of since the first week of May. First I was told by Alight that they had no record of the account, and I had to have a *** from Genuine Auto Parts call Alight while I was on the phone, and then Alight was able to locate the missing account. Since then I have had to send in the beneficiary distribution request forms twice because the first time i was given a link to download forms that needed to be updated. The only difference between the forms was a tiny year date at the bottom right-hand corner of each page. That took from May 23rd to June 6th. Then I was told the death certificate had void printed on it, so I had to resend that. I only have one original copy of the death certificate, and it doesn't say VOID anywhere on it. Alight has had the death certificate since May 7th, and they just decided to tell me there was a problem on June 6th? I have been hung up on several times by ****** ******, who has been mismanaging this withdrawal from day one. It's a disgrace that anybody should be treated so poorly when they have just lost a loved one and are already grieving. I am now facing the possibility of losing my home because I can't pay the mortgage and was counting on this money to pay my bills. I guess Alight needs this money more than I do, because they are doing whatever they can to hang onto it. It's criminal.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 I contacted Alight Solutions for at least 1 year in an attempt to gain an inventory as *** of my mother, ****** *******. The *** was prepared by her attorney and was quite comprehensive, consisting of 11 pages. Dozens of other accounts of hers approved the *** quickly. However, Alight continued to argue with me and her attorney, however after MULTIPLE requests for an explanation of the "exact" language they needed, all such requests were NEVER answered. Many emails were to and from ***** ******* ************************************************************************************ forward to April 2025, my mother died. I contacted MetLife who then contacted Alight regarding her 401K. Not to my surprise, getting comprehensive information from a professional just does not exist with Alight. Extremely confusing paperwork consisting of 70 pages was mailed, weird pin numbers, etc. When calling all calls are routed to a third world country for "verification" and then that person decides whether or not to transfer to a different agent.Finally I spoke with ***** who informed me that because the client was deceased, that they no longer have access to any of her previous records or account information. How can this be? Where did the information go? It didn't just disappear.***** informed me that statements are mailed quarterly, however I found monthly statements in my mother's files. When I asked ***** about the missing $6K, her response was that "maybe the market crashed". Really? In less than a month? I think we'd all know if the market crashed. Her balance was $64K per the statements, however disbursement was made at $58K. Where is the missing $6K? ***** informs me there is no way to know.Also, I had NO idea I could roll this over into an "inherited" account to avoid taxes for this year. ***** never mentioned this option, he options were leave the money and let it roll over ie with Alight {ABSOLUTELY NOT!} or take the money and have Alight withhold $5K in taxes. I wanted my money asap, so I chose that option. 

• Initial Complaint

  Date:05/15/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** Subject: Fraud Case # ******** To whomever it may concern at Alight Smart Solution, **************** In August 2024, I reported a fraud complaint with my HAS account with ********************** Smart Choice, this is my HAS account from my previous employer CDK Global.There was $2400 deposited from my *** account to some other checking account. User logged in my smart choice account, changed the checking or bank details and reimbursed all of the amount in 2-3 *************** case was handled by ********, he was the assigned manager on my case. He informed me that generally these cases take anywhere from 2-4 months.During this time he would call me every 2-3 weeks to provide me an update.He called me 2-3 times until September 30th, was the last time I heard from ********.I have been following up since then and talking to random people at Alight Smart Choice, but have not gotten any critical information about my case till date. I requested a call back, requested to speak to a Manager, but all false promises that I will be called back.Unfortunately, I am waiting till date for the money in in my account.I have medical bills that I need to pay at the earliest and Alight Smart Choice is non-professional and unhelpful in this ********* resolve the problem, I would like an immediate action taken by Alight Smart Choice on my account and resolve the fraud as soon as possible.I look forward to your reply and a resolution to my problem. I will wait until July 30th 2025, before I contact a consumer protection agency or get legal help.Please see my account details below:Please contact me on my cell at ************.

• Initial Complaint

  Date:05/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with Alight to get access to my retirement account for over a year and it has not happened. Every time I contact them the only option is to reset my password and wait 3 week for a letter to come in the mail. Once I receive the letter I reset my password and it is immediately rejected, forcing me to go through the same three week process again. I have not been able to access my account for any purpose in this time. I do not have access to my retirement funds.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for over a year to get $184.24 back that was charged to me twice in my Smart Choice HSA Account. I owed one charge but not two. For over a year now, Smart ************ County (Ascension) have been pointing fingers at each other saying that the other one is responsible for the refund. Most recently both have told me there is nothing else they can do several months ago. I am a sick individual and am not always in a condition to fight these corporations. On 4.30.25 I was able to speak to someone at ********** that told me that Smart Choice voided the $184.24 charge from 1.30.24 as a "chargeback", but it was never put back into my account. For the better part of a year, Smart Choice has been telling me that Tri County failed to provide them account detail so they could not research the refund. It was never a refund. Furthermore, Smart Choice said that I extended beyond my dispute days...but I have been disputing since February of last year. I even had a formal letter sent to Smart Choice at one point. They did make me believe that it was Tri County's responsibility to provide a trace #, but a chargeback doesn't work that way. I have a copy of the chargeback ************ County said it was executed on 2.17.24, now over a year ago. I will attach it as well as my statements showing the duplicate amounts and no "chargeback" for one of the charges. All I want is $184.24 back to my HSA. I have been trying to fight this for over a year. The reason for the delay in notifying you is that I would come across someone who made me truly believe they were going to help me, but then they would say there was nothing else they can do. How difficult is it to see that I clearly don't owe 2 duplicate charges? Smart Choice executed a chargeback to **********, which voided the payment to them. Smart Choice never debited my account back for the $184.24. They are incredibly difficult to deal with and you can never talk to the same person.

• Initial Complaint

  Date:05/02/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water heater exploded and company said I could take out a hardship against my investment to help cover costs. Damage happened March 11th. Got with insurance and they will not cover the unit. Called alight, they requested and estimate of damages showing cause of damage, insurance letter, and a signed letter head stating I understood I was paying fees and penalties to use this investment. They have continued to ask for the same documentation even though it has been received. I have called and asked for clarification. Sent documents over that showed highlighted requested information that they asked for. It was opened in March, it's now May and I can not get them to review the documentation reflecting exactly what they are requesting to release the money that I have invested.All documentation has been submitted I spoke to representatives and supervisors confirming the documentation was what they were asking for only for it to be denied stating it didn't reflect cause of damage, or letter from insurance not attached, or company header and agreement not signed and attached.I need these funds that I invested to get a water heater, I'm 8 months pregnant and since disclosing that the process has come to a halt and I am met with resistance at every turn to take out this investment though I meet hardship requirements.

• Initial Complaint

  Date:04/25/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was employed by **************** in ********, ** in the 1990s for over 5 years. I believe that I was vested into the company's pension plan. I contacted HR to get information but I was told to contact Alright Solutions. I have made countless attempts to speak to someone but no one answers the telephone. I have been kept on hold for hours each time. I also attempted to contact the company via e-mail and regular **** mail but never received a response back form anyone.