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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

This profile includes complaints for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 88 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was employed by **************** in ********, ** in the 1990s for over 5 years. I believe that I was vested into the company's pension plan. I contacted HR to get information but I was told to contact Alright Solutions. I have made countless attempts to speak to someone but no one answers the telephone. I have been kept on hold for hours each time. I also attempted to contact the company via e-mail and regular **** mail but never received a response back form anyone.

    • Initial Complaint

      Date:04/23/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since early March I have been calling to confirm why I started receiving collection notices from a provider who I sent statements of reimbursement to Alight for to withdraw from my ***. I was told no faxes were received. I faxed on 03/27/2025 to ************** copies of the same statements from another device and the transmission was successful. I called same day to confirm receipt of the fax since I was also given the wrong fax number initially ************** and was told the 855 number was the right number and to allow a few days. I called again on 4/2/2025 and was told to call in 7-10 days. I called again on 04/23/2025 to confirm receipt and was told my benefit deadline date was 03/31/2025 and no fax was received. The *** said I shouldve uploaded it through the app. The funds were gone. I requested a supervisor. The supervisor stated she could start an appeal but there was no guarantee Id be reimbursed. This is completely unfair I did everything correctly on my end and have been receiving the run around since July 2024 when I first called about this matter. I am simply asking to have my claims from 03/2024 paid using the $240.00 that was in my account.

    • Initial Complaint

      Date:04/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im 2022 I got a divorce. Part of my divorce settlement is my ex husband Nordstrom 401k. I went to an attorney and processed a QDRO. I want to cash this out now and I have heard everything from the account doesnt exist to we are just verifying you are who you say you are. Turns out ********* not Alight ever sent me information on the account or how to gain access to the account. Im just getting the run around and we would be happy to talk to your attorney. I dont think they care to understand the gravity of the wrong they have done and how failing to provide crucial information and the legal liability they have opened themselves up to. Its just one big game to them at this point. Before I take legal action I want to try taking this matter to the BBB. I want Alight to know this is the kind of legal action that will cost them not me. I just the information I need to gain access to my QDRO account which was never sent to me in the first place. Apparently ********* out sourced their 401Ks to this company in 2024. Big mistake as this company is not about helping people and makes both companies look terrible. 

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I reached out today to alight group to request copies of documents pertaining to "short term disability" absences I took from my former employer. The *** on the phone said that Alight doesn't keep copies of documents which I am calling into question. Id like copies of all documents Alight has from me from 2023 to 2024. 

      Business Response

      Date: 04/28/2025

      Alight contacted German Palomino on Thursday, April 24th and discussed next steps for submitting a written request for specific documents for the claims made from 2023- 2024.  Mr. ******** has multiple claims spanning the years *********. He will be submitting a written request for specific documents at the email provided by Alight.

      Customer Answer

      Date: 05/02/2025

       
      Complaint: 23200725

      I am rejecting this response because:

      I have not gotten the documents requested and they are crucial. Also I did reach out about a seperate issue with Alight via the BBB but the case was closed as it was cited as a duplicate complaint however it was a different issue.The issue being is that Alight has my 401k funds and wont say why they are holding it for 30 days, the market is volatile and I may lose money so I wanted to withdraw as soon as possible but I cant because they placed a 30 day hold. 

      Sincerely,

      German Palomino

    • Initial Complaint

      Date:04/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since 12/23/24 I have been trying to access my HRA account with **********************. I have had numerous snow tickets and case #s created and as of today I still cant access my HRA.On 1/3 I was given A snow ticket number of UR *******. On 1/9 I was given the snow ticket number UR1017161. On 1/31 Loni a benefits advisor, advised me I needed a case# submitted CAS449769. A ******* created a ticket #******** on 2/13. On 2/26 Snow ticket UR *******. 3/6 spoke to ****** Street and was advised the IT **** was running tests. On 3/12 I was told by ****** that IT and *** departments were working on this issue together. On 3/21 I spoke with ****** from YSA and he told me I needed a snow ticket created #*********** one calls me back and Im still having trouble access my HRA. Im at my wits end with your company. *** had this account for 5 years and never had any issues til now. Ive been told to use different search engines rather than the one Ive been using (safari). I was asked to download ****** chrome, which I did, same result. Then I was asked to use just ******. Same result. Then I was asked to use my iPhone, same ********* hoping the complainant department can help me with this problem.

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is the administrator of healthcare reimbursement accounts, including the Flexible Spending Account that I had through my previous employer. At the end of January 2025, I left my job to take some time off and extended my benefit coverage by enrolling in COBRA. I opted to continue my $2000 flexible spending account that I had enrolled in at a rate of $170/month (including the administrative fee). For February, March, and April through my COBRA monthly enrollment premiums and have made contributions totaling $510 for continuation of this benefit. Despite my active status, despite my continued contributions, and despite my repeated calls (the most recent one on April 4 lasting nearly 2 hours), and despite the repeated confirmation by the total benefits manager of the employer plan I have continued under COBRA that my account is active and paid through the end of April and that termination date (1/31/2025) is the date I left employment and not the termination date of my account, my reimbursement requests for services between 2/1/2025 and 4/6/2025 continue to be denied as "Service Start Date Cannot Be After the Termination Date." I am calling or messaging with them on a nearly daily basis and multiple support tickets have been created by my benefits manager to correct the issue to no avail. In light of the fact that if I do not have my claims approved and reimbursements made by a certain deadline then I forego them, at this stage I have no choice but to believe that this is a deliberate attempt to create a barrier and undo burden on my attempts to receive the reimbursements that I am lawfully entitled to.

    • Initial Complaint

      Date:03/28/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Alight has been nothing short of an administrative nightmare. As a verified POA on my dad's account, I somehow cannot get his 1099 provided. I'm told a ticket has been opened and that the communication to pension services takes 3 to 5 days...well, its been more than that and I still have to jump hoops to get to speak with an "appropriate area", to which they tell me they cannot assist or speed up their process. Cannot get to a manager either. Alight does not communicate well with the companies they support, no ease of doing business and after hours on the phone, I'm no closer to a resolution. Last call the ***** phone connection was blipping out and she disconnected. She has my call back number, but no call back. Unacceptable. So I called back in through the main line, and the *** was too busy talking to listen to me. I asked her to stop speaking and she told me to watch my tone. Um...again, unacceptable.

      Business Response

      Date: 04/23/2025

      Alight contacted the participant on April 4, 2025 and confirmed that her POA approval was sent to the Pension Administrator.
      Participant confirmed she would call the Pension Administrator that afternoon to receive a 1099R reprint.
      Given this step and no additional follow up by the participant, we can consider this complaint resolved.
       
      ******* *********
      Senior Manager of Public Relations, Marketing
       

      Alight Solutions
      Virtual - *****
      | M ***************  
      ****************************************************************************************************************************************************************************************************************************************************************************
       
      ************************
      LinkedIn  |  Facebook |  Twitter  |  Instagram
       

    • Initial Complaint

      Date:03/26/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October during open enrollment , we attempted to enroll our family for health insurance. Due to no fault of our own, the connection was broken in the call was dropped. When attempting to reconnect, the line only rang busy. We followed up the following business day. Two get our medical enrollment fixed, we gave our social security numbers, and we're told that we were added to the medical care coverage. Over the next several months and up until now we have tried to get this resolved to no avail. Multiple times this company has taken our social security numbers and told us that we would have a ticket to be added to the medical coverage. Every call was on a recorded line. In the time October until now, march twenty sixth, we have needed multiple x rays and a broken arm to be casted and cast removed and all is having to be out of pocket. Because this company has failed to do their job while still collecting our information. The last representative, could I talk to assured me that many other people we're having the same problem, in the last phone call, we made a ticket number was failed to be made for that request. This company is jerking us around, stealing our information and not providing medical coverage. Not only that, but they seem surprised, Each time we call acting like it's the first they have heard of this issue with our plan. My child cast this year cost more than surgery on his head last year. That should never be the case. 

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mismanagement of MY retirement spending account. ********************** decided to REIMBURSE me funds from MY retirement account that I was saving for another purpose. I NEVER requested this reimbursement and it is creating a major hardship for me. This is the SECOND time they have decided how to use my HRA. This is MY retirement account .... NOT theirs. I am the one to make the requests for reimbursements, NOT THEM!!!!!! They need to reimburse my account for the funds I never requested them make. I feel like they stole from me!

      Business Response

      Date: 04/09/2025

      Alight needs more information from the participant in order to be able to respond to the participant's request. Can we please have the participant share her previous employer that her retirement spending account is linked to?

      Customer Answer

      Date: 04/10/2025

       
      Complaint: 23114592

      I am a retiree of the *************************  Account under the name of ****** K. ****

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      IN JANUARY OF 2025 I USED MY ALIGHT DEBIT CARD TO PAY FOR PRESCRIPTION SUNGLASSES AND EXAM. ALIGHT DENIED EVEN THOUGH I SUBMITTED A RECEIPT. BECAUSE THE SUNGLASSES ARE PRESCRIPTION THEY ARE ELIGIBLE UNDER FSA. ALIGHT DID NOT ATTEMPT TO CONTACT ME TO DISCUSS BEFORE DENYING.

      Business Response

      Date: 04/04/2025

      Alight reached out to participant on the contact number we have on file, however, participant's phone never went to voicemail. We have sent a call me notice on Alight's platform to ask participant to call Alight directly in regards to this issue. 
      Upon reviewing her file, we verified the January 2025 charged showed as approved. We also saw that the receipt the participant submitted on 3/19/25 was initially cut off (not the full receipt). However, the participant submitted the full page of the receipt on 3/20/25, after which our records show the transaction was approved.

    Alight Solutions is NOT a BBB Accredited Business.

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