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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Reviews

This profile includes reviews for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alight Solutions has 5 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 126 Customer Reviews

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    Review Details

    • Maria R

      Date: 07/16/2025

      This company makes it almost impossible to access your *** account to view or utilize your funds, to the point they deserve a lawsuit for making it so difficult. Absolutely horrific website and customer service that is not informed on what they need to do to help people. They are misleading customers and need to be adequately subject to fines and penalties for their abuse of customers. 

    • Amy W

      Date: 07/16/2025

      This is a terrible company if that's what you can call it. No help??

    • Brandon V

      Date: 07/11/2025

      Little to no communication. Taking them over 6 weeks to process my claim. I've called every day and get told it'll be another 24/48 hours, but that time passes and still nothing. Impossible to talk to your case manager. By this point I won't get paid for 7-8 weeks since by newborn was born.

    • Russ A

      Date: 06/20/2025

      They will hold your pension and not release it. Constant scammer.

    • Steve T

      Date: 06/11/2025

      Joke. Your website is completely broken, none of the buttons to move forward work. He internet has moved past dial up speeds but apparently not you.

    • Billy M

      Date: 04/30/2025

      Creepy outfit. For a company benefits Dependent Verification exercise, they claim to "need" more personal details than are actually required. They're just hungry for one's personal data, in excess of the claimed purpose. They've already had at least one data breach that's known, so it's all a bit distasteful.

    • Karen S

      Date: 03/29/2025

      ******** experience using their website to submit a claim. It is non-operational.

    • Ga Z

      Date: 03/18/2025

      The minute Alight started as a "benefit" at my company, they completely messed up my family's benefits. They sent a mailing saying my wife would be dropped if I did not confirm her eligibility and they had her under her maiden name. I saw she was under my dependents under her correct married name so it was confusing. She was dropped under her maiden name and now she has NO health insurance despite money still being withdrawn from my paychecks for her coverage! It's been a week now and I've contacted them over 7 times! Because they're an outsourced third party "benefit", they don't care or are concerned how their mistakes are affecting people's lives and health! I have contacted them via chat and phone calls on Tuesday (was told it would take 2-3 business days), Wednesday ("working on it), Friday ("working on it) and then twice Monday when I was FINALLY told I had to send documents! A week later on the next Tuesday I find out they don't need those documents (marriage certificate) and they need documents to show my wife lives with me? Does that make sense? Will my company insure anyone who lives with me??? Finally everything is uploaded, processed and now they're verifying her eligibility and they say even this will take 1-2 business days. When complaining, they just say this is the rules, even my boss will tell you the same thing, etc. When complaining about their website showing no guidelines for what documents to send, they can't say anything with literal silence on the line. Are they all from a third world call center to give you the run around for a week and hope you forget your problem? What if my wife needed life saving surgery and now she has no health insurance because their system audited my wife of over 10 years and are wondering if we're still married? What a horrible business this is where they ***** any responsibility for their actions, not give a care in the world about fixing it and potentially affect people's health and lives!

    • Darrylyn B

      Date: 12/20/2024

      If you're a business looking for an ***, keep looking! If you're a customer looking for an ***, keep looking! This company wants your business, and does very little to accommodate you. This is a very lazy company with antiquated software. They will freeze your account, and hold it hostage because their programming department is 1/2 ****! I make legit transactions in the medical field and they are constantly flagging me for them. They are a nuisance and expect you to do all the work. Don't bother with this company unless you don't mind being annoyed constantly!

    • Michael C

      Date: 12/06/2024

      I am a **** retiree... cannot view my benefits. This is ridiculous. 

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