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Business Profile

Information Technology Services

Alight Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Reviews

This profile includes reviews for Alight Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alight Solutions has 5 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 126 Customer Reviews

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    Review Details

    • Resul S

      Date: 11/25/2024

      By far one of the worst claims reimbursements experiences I have ever had. They have a site that barely works (intentionally for you to give up so they can pocket the money). I uploaded statements as per instructed on the page. It met all requirements. I even received successfully uploaded message too. Next day or two, I get an automated email saying your Document Upload Not Successful. I have done this back and forth 7-8 times. I submitted my claim on 11/6 and now 11/25 and still in progress. I even got a manager involved. It seems to me that their IT structure is out of order, and they have no way of resolving it.

    • jennifer W

      Date: 11/20/2024

      Opaque, unreasonably high account fees. Impossible to find customer service. They have designed the website in a way to make difficult to make any changes to your account so they can continue charging you their absurd "management" fees. They've taken have the money I've put into my HSA. Their practices should be illegal. They're taking money that should be going to my healthcare.

    • Laura S

      Date: 10/21/2024

      Awful customer service with representatives that can't speak good enough English for me to understand the first time they try to say a word. My certified copy of marriage license is not good enough proof for them to accept I'm married. They have made doing business with them EXTREMELY irritating! I've been on hold "waiting for a supervisor" but the representatives keeps coming back on the phone to tell me five times that the supervisor can not do more than she has.

    • Zac A

      Date: 10/21/2024

      This is one of the worst companies on earth. You call them and the security clearance goes to ****, ***** most likely, they read a script and if it clears they send you to representative, they can be anywhere in *****************. If you lost your cellphone and ask them to send information to email or call your other regular phone number they wont despite having it as one of the phone numbers. They are the most incompetent company on earth. It's shocking that the Cleveland clinic has them As a third party payer of your pensions.  

    • Tracy F

      Date: 10/16/2024

      Terrible short term disability business! They think they know more than your surgeon. They say they fax forms to your provider but they are never received. Then they claim one of the forms was sent back blank. If your company offers this as a benefit...seek another company on your own.

    • Heather E

      Date: 10/08/2024

      Terrible experience from start to finish. I feel like they violated HIPAA by requiring more personal health info. 

    • Jukka W

      Date: 09/30/2024

      Terrible service. Website ******. Calling in takes for ever, but the message never changes regarding the 3-4 minute wait time. I am trying to pay my Cobra bill, and the payment site gives me an error message... so can't pay online. And on hold perpetually to try to speak with some to pay by phone. Ridiculous. ***** USA really should not use such a bad solution for benefits administration.

    • Holly F

      Date: 09/23/2024

      This organization if it could be called that is deplorable. Asked for two things to be done. Couldn't follow directions. Put in a ticket to resolve a matter. Site says they will solve it in two days. Kept in touch with them after 21 days of dealing with these inept, disorganized and callus people I rolled my 401K into a traditional *** with another organization. They really deserve negative stars. Watch these people closely. Their mobile app is worthless. 

    • bernie f

      Date: 09/12/2024

      Trying to use them for medical leave is a complete nightmare. Case Managers that can't be contacted by phone, no email addresses. You dial into a universal number, a random person picks up the phone and tries to contact your case manager. The company uses ********* Teams for internal communication, so if your case Manager isn't on teams, too bad. They had my documentation for two weeks and didn't process it, meaning my medical leave was denied. No problem for Alight but serious consequences for ******** rubbish organization.  

    • MARVA T

      Date: 09/07/2024

      I have been trying to get some of my 401k money to purchase a home for 3 months now since June 2024. Me and the mortgage company have done everything they have asked us to do.. I even cried because Now I am getting ready to loose my home because they will not release my own money to me, I have done everything the right way in which they have asked. when calling them they cut me off never call back, leave me on hold for long periods of time then disconnect the call It has been so hard to call in to talk to someone else because they have a recording saying they will you back and they never do. This company should not be in business and I have been at **** for 25 years and I am not able to get any of the money that I have earned myself.

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