Reviews
This profile includes reviews for Combined Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 226 Customer Reviews
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Review fromRandy L
Date: 08/29/2022
1 starRandy L
Date: 08/29/2022
Just terrible about processing claims. It should not take months
Combined Insurance Company
Date: 09/01/2022
Dear ******************, I am sorry to learn of your experience regarding claim number ********. Our records indicate a benefit check was processed on August 26, 2022. If you would like to speak to a claims professional, regarding your claim, please send your best contact phone number to ************************************** Thank you, *****Review fromTim F
Date: 08/27/2022
1 starTim F
Date: 08/27/2022
What a scam, it's a rich man's scheme to get rich while watching the less fortunate die. Your just throwing your money into a black hole, don't expect to see any return because it won't!Combined Insurance Company
Date: 09/01/2022
Dear ****************, I am sorry to learn of your experience. Please email me at ************************************* with your policy number or claim number and best contact number so that I may assist you. Thank you, *****Review fromFania J.
Date: 08/24/2022
1 starFania J.
Date: 08/24/2022
Absolutely WORST company ever with no form of communication. They received my claim July 19, today is August 24 and yet still no proper update. I spoke to multiple supervisors who claim to expedite services and nothing. They were acting like the adjuster was in a different planet unable to communicate with them regarding the claim, always had to wait for call back. Last week Monday after I had enough of the lies and poor customer service I spoke to someone from the escalation department, which by the way I had to be VERY adamant about speaking to someone NOW rather then waiting for a so called follow up call. After speaking to escalation department I finally got some piece of information that they needed HIPPA form signed and 4 pay stubs. Following that phone call I received the first email correspondence in over one month! Today a week later again spoke to escalation department and was told yes the adjuster has an update but were unable to view it, would I like them to transfer the call to the adjuster directly? Wow! After over one month the adjuster is now accessible via phone! Ive been paying for this insurance over 5 years I regret every *****. I will be canceling service after this claim is processed, absolutely disgusted.Combined Insurance Company
Date: 08/25/2022
Hello ********************************-I'm sorry to hear that you are not satisfied with the claims process. If you would like, I can ask a claims professional to call you to discuss your claim. Please send me an email at ************************************* with your phone number and claim number, if you have it, along with the best time to call and someone will reach out. Thank you.Review fromMichael H
Date: 08/22/2022
1 starMichael H
Date: 08/22/2022
Bought combined insurance Had a bad motor vehicle accident They did not pay Do not waste your moneyCombined Insurance Company
Date: 08/23/2022
Hi ******************; Thank you for contacting us. I am forwarding your review, regarding your claim, to our team in ******. Thank you, *******************Review fromPaula P.
Date: 08/19/2022
1 starPaula P.
Date: 08/19/2022
I purchased the cancer policy in **** and now its paid in full. I always hoped I would never have to use it. I felt relieved having this policy knowing I would have some help paying my hospital and doctor ***** while off from work after being diagnosed with cancer and having a mastectomy. Filed a claim on May 27th, called on the following days 7/22, 8/1, 8/11 and 8/19. Still same answer. It was being looked at , forwarded to such and such, waiting on approval from an adjuster??!!! I have also contacted the ******* of Insurance.Combined Insurance Company
Date: 08/22/2022
Hello ******************, I'm sorry to hear that you were not satisfied with the claims process. Our records indicate that a claim payment was processed on August 19, 2022. We appreciate your patience as this payment was mailed to you. Please contact me at ************************************* if I can further assist you. Thank you, *****Review fromErica F
Date: 08/16/2022
1 starErica F
Date: 08/16/2022
BEWARE!! Scam Products! I purchased the accident and sickness policies that they have. I was shorted on an accident claim. The client portal doesn't have accurate information. I was just informed after months of back and forth. Not being able to get in touch with adjuster. Several escalations to supervisors and managers that the claim I put in for preventative surgery was denied. I had the pre-cancerous tissue removed that was found as well as it was found that my chest was putting a strain on my neck, shoulders, and back. Claim was put in in January and communication was horrible. Portal terrible!! Sent information in April. I was asked to sign a record release for my doctor on 7/22/22 and denied on 7/25/22 but told on 7/27/22 that my claim wasn't denied but still pending review. Spoke with a rep on the 8th of August who said the same and that my issue was being escalated to management. Called yesterday 8/15/22 to find out that my claim was supposedly denied on 7/25/22. When I stated all the discrepancies and misinformation as well that it seemed odd that I didn't receive the so called letter of denial that was sent as well as I had called after 7/25 and that was not in the system, representative didn't know what was going on as well as couldn't tell me why I was denied. STAY AWAY FROM THIS COMPANY AND ITS PRODUCTS!! IT IS A SHAM!! They take your money every month and you are paying for something that does not do you well. I am cancelling and I am currently seeking counsel!!Combined Insurance Company
Date: 08/17/2022
Hi ***************************, We sincerely regret that you are not happy with our decision on your claim and would be happy to have someone call you to discuss your benefits. If you would like a call back, please send your phone number and your claim number, if you have it, to me at ************************************** Thank you, *****Review fromRandom S
Date: 08/15/2022
1 starRandom S
Date: 08/15/2022
Totally disappointed with this claim process have paid several policies for years and can't even get 1 claim started every time you call they gonna expitidite SMH Totally a scam of a business wish I knew it was this hard to get a claim would have left a long time ago about seek an lawyer for this company!! SadCombined Insurance Company
Date: 08/16/2022
Hello ******I'm sorry to hear that you were not satisfied with the claims process. Please email me at ************************************* with your claim or policy number and best contact number so I can help. Thank you, *****Review fromColleen S.
Date: 08/12/2022
1 starColleen S.
Date: 08/12/2022
I gave been with this company since ****. I have 4 policies with them. Every time I file a claim I have to make numerous phone calls to get anywhere. On my most most recent claim every time I call they tell the adjuster is doing a final review. Its not bad enough I was diagnosed with cancer but to be blown off is very frustrating. ??????????Combined Insurance Company
Date: 08/15/2022
Good morning ****************. I am sorry to learn of the claims experience. Our records indicate that an e-payment was processed on August 13, 2022. If you would like a callback from a claims professional, please provide me with your call back number and best time to reach you to ************************************** Sincerely, *****Review fromWendy A
Date: 08/10/2022
1 starWendy A
Date: 08/10/2022
Also very disappointed in dealing with Combined. I filed a simple hospitalization claim on June 3rd. I've called at least 20 times. First it was I needed such and such form that no sane person could find on their site. Then it was they needed a itemized hospital ****. Now it's been "in review" for over 2 weeks. They take MY money in a timely manner EVERY MONTH but don't seem to want to pay out. Today it was there was no diagnosis code on the hospital ****. They have a statement from my doctor with the code and diagnosis. They can very clearly see on the **** I was charged for a replacement knee.Combined Insurance Company
Date: 08/11/2022
Good morning *****; I am sorry to hear of your claims experience. Please be assured that I have sent your review regarding claim ******** to the claim management team. Please send me an email at ************************************* with your contact information, if there is anything I can assist you with. Thank you for your patience. Sincerely, *****.Review fromJoe D
Date: 08/02/2022
1 starJoe D
Date: 08/02/2022
Horrible! This place is a scam. They rarely pay and lots of hoops to jump through if they do. I would highly discourage anyone from purchasing this insurance. I'm hiring an attorney to try to get some money back.Combined Insurance Company
Date: 08/03/2022
Hello **************-I'm sorry to hear that you are not satisfied with the claims process. If you would like, I can ask a claims professional to call you to discuss your claim. Please send me an email at ************************************* with your phone number and claim number, if you have it, along with the best time to call and someone will reach out. Thank you. *****
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