Complaints
This profile includes complaints for Kemper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 646 total complaints in the last 3 years.
- 149 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is **** M ******, **** ****** is my Mother, I have Power Of Attorney on her. Im trying to get her help due to her failing health. Im trying to get her service with AR Home thru ****************************. They are requesting the policies that she is paying for and Kemper Life would not give them to her. I have been requesting this information for over 6 months. *** has denied her due to Kemper had told me that they will send the policies and they never did. I had ask several times. I was told that she was the beneficiary not the policy holder. I then said but you all call me every month and I pay you. The fire policy is in my deceased Dads name and they would need to speak with him. Like I had told he passed away 5 years ago and that my Moms name is on the house. Theres also a policy on my Brother whose is mentally unstable why was the policy put in his name instead of of my Moms name. Please help so I can get my Mother some help. She is in need of this help. My phone number is ************** and email address is ****************
Business Response
Date: 06/25/2025
Please see attached response for complaint 23481243. Thank you, Karen.Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been paying for home insurance for the past 3 years and where I live we got hit with a major hail storm and now that I filed a claim ,they come out with that windows and roof are not covered. So in other words I was deceived by the salesman at that time because I was never told that because if I had been informed of that I would have never gotten the insuranceBusiness Response
Date: 06/23/2025
Please see attached response. Thank you, Karen.Initial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt with 06 INFINITY CASUALTY IN, I do not have a contract with Credit Coll Company, they did not provide me with the original contract as requested.Business Response
Date: 06/27/2025
Attached, please find the submitted response letter and supporting documents for this complaint.Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Kemper and State Farm are refusing to repair my truck after an accident where State Farms driver was at fault.Business Response
Date: 06/23/2025
Please see the attached response for file 23450717.Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was rear ended 4/27/25 in the accident it was my elderly mother , my 13 month old grandson and myself , I place the claim to this insurance , the communication went from ok to nothing at all .. I am still having body injuries I took a law firm that was not very good , so I decided to drop them cause I didn't wanted to deal with them .. so I decided to try to get settled with the ins , I have still not heard from them in over a week ,. I need my rental expense to be reimbursed , I need the injury claim people to reach out , Im still pending the diminished value response . My car had over $10k in damages .. the kids car seats have not yet been replaced either ,.. we are driving around two kids with out of compliance car seats one for a 14 month old and the 6 year old , I have left messages , emails , text and nothing to ***** **** ***** , ***** ***** and some ***** that never calls back. I need an answer this people forget that we have jobs just like them . I need answers and need to get paid back .Business Response
Date: 06/19/2025
Attached, please find the submitted response letter for this complaint.Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car was in a car accident and the other driver was at fault the insurance that is paying for the damage of my car is Kemper Insurance and they have giving my the run around. My car has been ready to pick up since last week and the body shop Classic Collision has sent the insurance the final invoice, picture on Friday of last week and they have only received one check but they are still missing payment from my car and also for them to approve the final voice. The Body Shop stated that they have been waiting for Kemper Insurance so I can go get me car in the meantime I have to be taking **** to work and still pay for my car and insurance without having my car. I need help because I have called the Kemper Insurance and spoke to Naya ****** which is rude and not professional at all she is no help.Business Response
Date: 06/17/2025
Hello,
Please see our attached response for file 23420304.
Please advise if further assistance is needed.
Thanks,
Regulatory
Administration
3760 River Run Drive
Birmingham, AL 35243
888-402-7725
[email protected]Initial Complaint
Date:06/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 2021 DODGE CHARGER was insured by KEMPER when it was stolen back in October 2024 from right in front of my home. We supplied them with the police report, along with a ton of other unnecessary, sensitive and privacy invading info they requested like phone records and location history. In the end they knew we were not involved and still denied the claim due to "wear & tear" which doesn't even make sense because THE CAR WAS STOLEN!! On top of all this they were also trying to say that the car was never fixed from a previous accident 6 months prior to when it was stolen when we clearly sent them pictures that were time stamped/ dated when we added the car onto our policy.Kemper asked us to turn in all the keys to the vehicle and we did months ago, and now theyre trying to flat out deny our claim.Business Response
Date: 06/16/2025
Please see the attached response for file 23411080.Initial Complaint
Date:05/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with KEMPER, I do not have a contract with ***********, they did not provide me with the original contract as i ************** date :3/20/2024 Account **************Business Response
Date: 06/16/2025
Please see the attached response for file 23396374.Initial Complaint
Date:05/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/13/24 an individual insured by Kemper Insurance crashed into my vehicle while backing out of a parking space. Police was summoned and they received a citation. I called their claim department in order to get my vehicle repaired. After spending almost an hr on the phone providing all information being requested, I was told they needed to "investigate" to see who was at fault and this could take up to 30 days. It's been nearly 6 months since the accident and no payment has been rendered. I've called & spoken to the adjuster (Latera) assigned to this case who is EXTREMELY rude & unprofessional numerous times, left messages to no avail. Her VM states she would return the call the same day or within the following business day which is untrue. My calls normally get returned a wk later. The last time I was able to spoke to this individual she proceeded to tell me if I wasn't happy with the process & how long it would take that I was free to go thru my insurance to get my vehicle repaired - which is absurd. I think I've been patient enough waiting nearly 6 months to get this resolved to no avail. I would appreciate the assistance in getting this resolved so that I can repair the damages caused by their insured.Business Response
Date: 06/12/2025
Please see the attached response for file 23362414.Customer Answer
Date: 06/17/2025
Complaint: 23362414
I am rejecting this response because:As of today, June 17, 2025, my claim remains unresolved, despite being filed over six months ago. The adjuster assigned to this case, Literra Booker, consistently failed to respond to my calls over an extended period. It wasn’t until I filed a complaint with the Better Business Bureau (BBB) that I received any communication—at which point the adjuster informed me a check had been mailed.
When I finally received the check, I was shocked to find that my name was misspelled, making it impossible to cash. This is inexcusable given that the adjuster had access to the police report containing the correct information. I again attempted to reach the adjuster, leaving several messages over three days, all of which were ignored.
I escalated the issue to the adjuster's supervisor, Mike Irvin, who took two additional days to return my call. He acknowledged the error and claimed a corrected check would be issued, but stated this would take "several days." This delay—on top of an already six-month wait—is unacceptable.
This experience has highlighted a disturbing level of incompetence, unresponsiveness, and lack of accountability. The behavior of this company and its representatives is unprofessional and appears to be part of a broader pattern of delay tactics aimed at avoiding timely claim resolution. Given that fault was clearly established in the police report, this matter should have been resolved months ago.
I am requesting immediate action to finalize this claim. Furthermore, I urge regulators to investigate this company’s practices, as I fear many others may have been forced to resolve similar issues on their own due to these ongoing failures.
Sincerely,
Belkys CasasBusiness Response
Date: 06/23/2025
Attached, please find the submitted follow-up response letter for this complaint.Customer Answer
Date: 06/25/2025
Complaint: 23362414
I am rejecting this response because:I am writing to formally express my continued frustration and concern regarding the handling of my insurance claim by Kemper Insurance. Despite repeated assurances, as of today, June 25, 2025, I still have not received payment for the damages related to my claim.
Most recently, I was told that a reissued check had been sent via 2nd-day priority mail, yet no tracking number was provided to verify this. This lack of transparency and accountability is unacceptable. Given the numerous delays and inaccurate information previously provided, this situation appears to be part of a broader pattern of mismanagement or negligence.
I am formally requesting a full investigation into how this claim has been handled to ensure compliance with insurance regulations and ethical standards of claim resolution. It is my sincere hope that this matter can be resolved without the need for further escalation, but I am prepared to file a complaint with the Department of Insurance, and other consumer protection entities if necessary.Please consider this a final opportunity to resolve this matter promptly and professionally.
Sincerely,
Belkys CasasInitial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tube un accidente este 04/07/2025 y mi seguro de auto Kemper medio por prdida tidal mi auto pago ala financiera una parte no quisieron pagar por completo el prstamo y aora yo sigo asiendo los pagos de mi bolsillo lo perd todo mi auto, y sigo endeudada y ellos ni siquiera contactaron la aseguransa de la otra persona para hacer un arreglo no me ayudaron, ellos ganaron por todos lados se quedaron con el auto y a m me dejaron en deudada y ellos ganansiados.Business Response
Date: 06/11/2025
Attached, please find the submitted response letter for this complaint.
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