Complaints

This profile includes complaints for CareerBuilder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CareerBuilder

  200 N La Salle St Chicago, IL 60601-1084

• 

  CareerBuilder

  2505 2nd Ave Ste 415 Seattle, WA 98121-1492

• 

  CareerBuilder

  10790 Parkridge Blvd Ste 200 Reston, VA 20191-4372

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  CareerBuilder

  689 Craig Rd Ste 32 Creve Coeur, MO 63141-7112

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  CareerBuilder

  10790 Parkridge Blvd Ste 200 Reston, VA 20191-4372

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I uploaded my resume on CareerBuilder and then started receiving daily spam emails and phone calls from sketchy Indian call centers for jobs that were unrelated to my resume. I toggled the settings to stop receiving spam emails, but the emails continued. Then I deleted my CareerBuilder account and I STILL got emails from companies trying to get me a shady ***** extending" job. I want them to stop selling my information and resume, and delete them from their database. In addition, I want the spam messages from shady employers to stop.

  Business Response

  Date: 07/28/2022

  Good morning *******,

   

  Thank you for providing feedback around your experience! I am really sorry to hear about your experience being spammed with calls from recruiters and receiving emails with job that were irrelevant from call centres.  I can advise that we recently have noticed a lot of companies are outsourcing their recruitment needs to *****. I also want to assure you we do verify each company who utilizes our products and there has been no information stolen or sold without your consent. For a safe job search online, we also share security information to help keep you safe. Feel free to visit https://www.careerbuilder.com/security-and-fraud for additional information on how to ensure a safe job search online.

   

  Could you send any examples of communication you felt was spam/scam or these companies' names to [email protected]? This would be helpful for our teams to research the complaint. I also verified in our system as you indicated you deleted your account, that your account has indeed been fully deleted and we no longer retain any data in our systems tied to the email address ************************.

   

  Unfortunately, if you have applied on another platform linked from CareerBuilder or your information has been retrieved by an employer and saved locally while your profile was active, we will not be able to delete that information from within their systems. You will want to contact these employers directly with your request to be removed from their systems and to stop contacting you.

   

  Kindest regards,

  The CareerBuilder team

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint about careerBuilder using job seekers to vet perspective employers that are listed on their platform. I believe my social security number was compromised because I corresponded with a fraudulent HR department for a legitimate company. I received a email from careerBuilder's department that the "job and any related communications may be misleading". MAY BE MISLEADING! Which leads me to ask, why aren't they sure it's fraudulent? How did they suspect that it was misleading? I called the legitimate company to try and verify if the individuals I corresponded with works in their HR department. Why can't careerBuilder do that? They are using job seekers to vet and find out if fraudulent entities are listed on their site.

  Business Response

  Date: 07/28/2022

  Hi *****,
  
  Thank you for providing feedback around your experience! I understand that you received an email from CareerBuilder advising that a job that you applied to or a which downloaded your resume had provided communication that *** be deemed misleading.
  
  Registration on CareerBuilder is completely voluntary and the terms of use (located here: https://www.careerbuilder.com/terms)outline the way in which your information is used upon registration. All of our customers are vetted to ensure we maintain data privacy of our job seekers. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit https://www.careerbuilder.com/security-and-fraud for additional information on how to ensure a safe job search online.
  
  Would you be able to provide a copy of the email or details of the company with whom you were in contact that makes you believe your social security number was compromised to [email protected]? I would like to dive deeper into the fraudulent content you flagged.
  
  I did also notice while researching your query that you still have an active account on careerbuilder.com but have set your resume to Private. This means employers will not be able to find your resume on the resume database or send communication via the platform. If you would like to delete your profile,please fill out the form below. We use a vendor named One Trust to assist in managing this process and ensuring that information is deleted from our system.This form is accessed here: https://privacyportal.onetrust.com/webform/a7e660bb-bfdf-4dd0-b65c-49ce834f786e/705f4c7c-9cda-496c-b200-8554a7ba75db.Additionally, you *** let me know if you would like to remove your profile and I can assist you with this as well!

  Kind regards,

  The CareerBuilder Team