Complaints
Customer Complaints Summary
- 99 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This firm charges very high fees for the classes they represent, and they conceal their fees. The claimants are responsible for taxes on the full value of the settlement not just the payment they receive. In my case for an Amazon pricing claim, my tax liability exceeds the amount I was paid out since their fees were well above 50%.I have repeatedly reached out seeking questions and at a minimum an itemized list of the fees for tax purposes with no response.
Business Response
Date: 02/13/2023
We spoke with ********************** over the phone about her post. We went over our prior disclosures of our fees, as well as the other issues she raised, to resolve her concerns about our representation of her to her satisfaction. We have invited her to reach out to us with any lingering concerns.Customer Answer
Date: 02/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:02/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed turbo tax settlement refund papers . I was informed in May, 2022 that a settlement had been reached and was asked to sign another document verifying my deposit information. I have msde several calls since then inquiring about the payment. I was told that it was processing. The last time I called was in September. I was informed that they had my bank deposit information and it should be in my account by November or December. Well it is February and I've yet to receive anything. When you call the office, you have to be on hold for almost an hour. I feel like im being ignored.Business Response
Date: 02/14/2023
We contacted ************ to address her concerns about her settlement payment. We explained that her settlement payment was delayed because an objection was raised to the signature on her agreement. We gave her an expected timeline for issuance of the payment and have not heard back from her. We will continue to work with ************ to address any of her lingering concerns.Customer Answer
Date: 02/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm owed an amazing settlement check that i.keep getting told for the last 6 months or more that was being mailed out. I gave my new address and was told 1 month I woukd have it, not a thing. Now they won't answer ** emails or calls. I've been patient and now think something is to ve done. They've. Been paid their fees long ago I'd appreciate my payment.Business Response
Date: 02/10/2023
We appreciate ************ contacting us. We followed up with her via email, but we have not received a response. We also tried calling ************ twice, but her phone number is listed as out of service. Regardless, we informed ************ that we are cancelling her old settlement payment and reissuing her settlement payment on an expedited basis to the newest address we have for her. We will continue to work with ************ until the issue has been resolved to her satisfaction.Initial Complaint
Date:01/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I engaged Keller-Postman several months ago to include me in the suit being filed concerning exposure to contaminated water at Camp *******, **************. I sent them documentation of my service at Camp ******* and medical records verifying my multiple surgeries for bladder cancer. I was told that my claim was being filed.On Sunday, I received an e-mail from Keller-Postman asking me to verify the information, which I did. Yesterday, I received a telephone call from ****** who left a message saying that now that I had returned that information, they were ready to file my complaint and, that if I had an questions to call ****** at **************. The person who answere had no idea what I was talking about.Business Response
Date: 02/09/2023
We have spoken with ********************** and provided him with a detailed update on his claim. He thanked us for our service and indicated that he is very much satisfied and eager to continue on as our client. We advised that he reach out to us with any further questions, as we would be more than happy to assist.Customer Answer
Date: 02/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/1/22, I received an email stating that my Amazon settlement payment had been successfully delivered. To date, despite numerous emails and calls, no funds have been received.Reference Number: a0L4W00000XEIxsUAHBusiness Response
Date: 02/08/2023
We appreciate ************** reaching out to us. Mr. ****** digital payment was reported to our firm as having been successful. We emailed him and attempted to call him twice to relay this information. Unfortunately, we have not yet been able to reach him. Nonetheless, in the email and voice messages, we provided ************** with additional information that should help him locate the payment in his account. We further advised him that, if the information we gave him does not help to locate his payment, he should reach back out to us for additional assistance. We will continue to work with him until the issue has been resolved to his satisfaction.Initial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I file a suit against turbo tax I was represented by Keller and was sent a email in which I signed ahead of the date I needed it there by in August of 2022 and still have not received my payment I have notified them I was moving and now this week my address has changed but I get called can't get threw I get emailed same resultBusiness Response
Date: 02/08/2023
We appreciate ************ reaching out to us. We followed up with her via email and attempted calling her twice. Unfortunately, we have been unable to reach her. In our email and voice messages, we informed ************ that a physical check was mailed to the address she provided to us on November 14, 2022. Regardless, since ************ has not received the payment and has since moved, we also informed her that the settlement administrator has agreed to reissue a check to her new mailing address on an expedited basis. We are happy to continue to work with her and the settlement administrator to resolve her issue.Initial Complaint
Date:01/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Oct 13,2022 and Nov 14th, 2022 I received an email from Keller Lenkner stating that my funds will will be direct deposited in the following 1-2 weeks. I have not received anything at all in any accounts. I also called and emailed 2-3 weeks after receiving the email and no response. Ref number: a0L4W00000XF958UADBusiness Response
Date: 02/04/2023
We appreciate **************** reaching out to us. We followed up with her via email to inform her that her digital payment was indeed unsuccessful. We also provided the anticipated timeline for the settlement administrator to reissue her payment. We have not yet received a response from ****************, but we are happy to continue to work with her and the settlement administrator to resolve her issue.Customer Answer
Date: 02/07/2023
Complaint: 18936575
I am rejecting this response because:I have not received any contact via email or phone call from Keller at all since Nov. 2022.. I would like to confirm how they are they attempting to contact me. Also, the claim number they provided me with says that it is not a match with my last name. Keller has definitely dropped the ball on this one!!!
Sincerely,
Jla ******Business Response
Date: 02/17/2023
We spoke with Ms. Gibson twice over the phone. She provided us with corrected information for her settlement payment. We also addressed the other concerns in her complaint. She confirmed that she has now received her settlement payment and has no further concerns for us.Customer Answer
Date: 02/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Jla ******Initial Complaint
Date:01/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email Oct 15th 2022 saying my amazon settlement portion of ****** had been deposited to my account. It had not & still hasn't. I've been contacting them almost weekly then monthly regarding not received it. They apologize then tell me "we still haven't heard anything yet" "we have to trace it and find out where it went. " etc etc.... I decided ti come here & try to get help from you to get them to send out my check & resolve this issue. This is ridiculous.Business Response
Date: 02/02/2023
We appreciate ******************** reaching out to us. We followed up with him via email, but we have not received a response. We also called him twice, but he did not answer so we left messages in his voicemail box. We provided ******************** with additional information about his settlement payment that should help him locate it in his account. We further advised him that, if the information we gave him does not help to locate his payment, he should reach back out to us for additional assistance. We are happy to continue to work with him to resolve his issue.Customer Answer
Date: 02/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:01/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** attempted a Zelle transfer of a class action settlement, which failed due to omissions on the part of my financial institution. Firm has not answered phone calls, emails or text messages since. Firm's automated call handler insists email or texts are the best way to reach them, however SMS sent to the provided number result in an automated response saying text messages are not monitored. Email suggests calling, however, I've stayed on hold for 4+ hours on a couple of occasions with no answer, only hanging up after close of business. It honestly seems they're disingenuous about connecting with clients.Business Response
Date: 02/01/2023
We appreciate Mr. ***********;reaching out to us. We followed up with him via email and phone to inform him that his digital payment was indeed unsuccessful. We also provided the anticipated timeline for the settlement administrator to reissue his payment. Mr. ***********;said he understood the timeline for reissuance of his settlement payment and had no other questions for us. We are happy to continue to work with him and the settlement administrator to resolve his issue.Initial Complaint
Date:01/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern:I received a email on December 22, 2022. Stating my turbo tax settlement payment has remitted to my account I provided. I have not received payment that was a Direct Deposit or a check in the mail. I have emailed Keller Lenkner and have had no response to date.Can you please look into this for me.Business Response
Date: 01/31/2023
****************************** payment was reported to our firm as having been successful. We provided him with additional information that should help him locate the payment in his account. We further advised that if the information we gave him does not help to locate his payment, he should reach back out to us for additional assistance. To date we have not received a response from ******************************, but we will continue to work with him until the issue has been resolved to his satisfaction.Customer Answer
Date: 01/31/2023
Complaint: 18888225
I am rejecting this response because:I have not been provided with additional information that should help me locate the payment in his account. I have tried contacting them with no response.
Sincerely,
*************************************Business Response
Date: 02/10/2023
We spoke with Mr. Hatzioannides and were able to help him locate the settlement payment that was remitted to him in September 2022. He confirmed that he had actually received his settlement payment. We thanked him for allowing us the opportunity to resolve his issue and invited him to contact us any time, should he have any further questions.Customer Answer
Date: 02/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************
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