Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This sham of a law firm repeatedly bold faced lied to me about a settlement check that was due to me for over a yr. They lied three separate times initially about the amount that i was due from a class action suit filed against the ************** about fraudulent practices. Then they lied about a settlement check being mailed to my residence. Then lied yet AGAIN stating that there is no way to track my settlement check even though it was sent via the U.S. postal service! Thats fraud! They avoided countless emails and voice mail messages , with no attempt to return either. I have filed complaints with their states inspector generals office and my states attorney generals office for fraud. This firm is full of distrustful and incompetent individuals.

  

  Business Response

  Date: 03/17/2023

  We emailed ****************** about his complaint. We explained that we sent his settlement payment via physical check in December 2022. We also indicated to him that our records show his settlement check cleared several days after it was delivered--and we provided ****************** with a copy of the check image for reference. We invited him to contact us with any further concerns.

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Man I've been put off for weeks and weeks and weeks and weeks about my Turbo tax money and I can't get ahold of nobody ever they. Won't text me back they won't call me? I just want my little bit of money they got their money. Can I get mine please?

  

  Business Response

  Date: 03/17/2023

  We followed up with ************** by phone. Unfortunately, we were not able to reach him so we left a voicemail. We explained that he should have received his physical Mastercard by now. We provided him with options to transfer his payment to another payment method, so he can access his settlement payment immediately, if he still has not received his payment. We also offered to cancel his payment and remit a payment by physical check if he would like. We will continue working with ************** to ensure that he gets paid.

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email telling me that I had a settlement check coming $166.84 from Amazon settlement. I have emailed and tried to contact them and had no luck. I have never received the check. Attached is my email received. Keller | Postman Attorney-Client Communication RE: Your Amazon Settlement Your Reference Number: a0L4W00000W03m0UAB Dear *****,According to the settlement administrator, your $166.84 Amazon settlement payment has been delivered successfully. We at Keller Postman (formerly Keller Lenkner) want to reiterate that it has been a pleasure representing you in this matter.As we close out your file, we would love to hear from you directly about your experience with our firm. Please use the button below to complete a 3-minute feedback survey. *****, Please Send Us Your Feedback We look forward to hearing from you. Sincerely, - The Keller Postman Team Keller Postman is a national plaintiffs' law firm. We represent a broad array of clients as plaintiffs in complex litigation at the trial and appellate levels.We act for plaintiffs in class and mass actions, individual arbitrations, and multi-district litigation matters in federal and state court. kellerpostman.com Update your preferences or unsubscribe from this list.

  

  Business Response

  Date: 03/13/2023

  We spoke with ****************** over the phone and explained that her settlement payment was sent to her PayPal account, as she requested, and not by physical check. We provided information to help her locate the settlement payment in her PayPal account. We invited her to reach back out to us if she was unable to locate the payment in her account. She thanked us for our help.

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to receive a payment from the Coinbase lawsuit in January 2023. January 19th I was told I would receive a payment then was told the check went out instead of the Ecard. I have called several times and keep getting the same response that the admin will send it out and process it. Well here we are in March and the postal service stated NO MAIL has ever come from this business. Not only that, this law firm is taking well over 50%. This law firm is shady and is using the customer funds for their own gain and personal use. There is no reason to hold the customers money. This is definitely shady business practice with this company. As of tomorrow, I will escalate this issue to a higher authority that regulates this law firm. Maybe then I will get some results and my check. This is so sad.

  

  Business Response

  Date: 03/09/2023

  *************** informed us that she never received the original settlement check that was mailed to her address on file, so we requested that a check be reissued to her at an updated address. We explained to her that, in order to reissue a check, the settlement administrator must follow several steps, including cancelling the original check, and that this process takes time. We spoke with her yesterday, and she confirmed that she received the reissued check. She stated that she has no further concerns for us.

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We initially placed a call to Keller Postman in August 2022 regarding the class action for people stationed at Camp Lejune. Spoke with an intake person who took the information. I told that we would be contacted by firm to provide additional information. I received one call, which I returned and it was the same intake person who appears to be working from home. I have asked several times for the firm to contact me and have received no reply. I again called and again spoke to intake person requesting a release from contract because no one has contacted me I wish to engage a someone who will actually work with me. I tried to contact the firm directly and was placed on hold for more than an hour. This company advertises that they will help veterans with this and then they do nothing. I wish to speak with someone with the firm or be released from contract.

  

  Business Response

  Date: 03/03/2023

  We were able to speak with ************, provided her additional information about her claim, and addressed her questions. We assured her that we will be readily available if/when she has further questions and will continue to provide her timely updates on the status of her claim.

• Initial Complaint

  Date:02/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was apart of the lawsuit against TurboTax, and was represented by keller lenkner. I received an email in October that I would receive payment and to choose my payment method. I chose to receive a paper check and was informed I should receive it by November. It's now near the end of February and still have not received payment and cannot find out any information.

  

  Business Response

  Date: 02/28/2023

  We emailed **************** to let her know that Intuit had some questions about the form of her release agreement, which held up her payment. We let her know that we have been working to resolve those questions, and recently Intuit agreed to release her settlement funds. Finally, in the email, we also provided **************** with a timeline for the issuance of her settlement payment. When we did not receive a response to our email after several days, we tried calling ****************. Unfortunately, we did not connect with her over the phone, and we received a message stating that her voicemail box is full. We will continue to work with her and the settlement administrator to resolve any outstanding issues.

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a settlement check from the Amazon settlement. The check was misplaced and found. I was no longer good as per the Letter after 2/1/23. I ***** tried to contact teh company sevreal time by phone but not able to ralk to anyone. I sentr an Email to their ****** services address and it was returned as a failed email (address not real). I have 10 more days to get the check reissued but can not find any one. Thank you.

  

  Business Response

  Date: 02/24/2023

  **************** informed us that he misplaced his settlement check, so we reached out to the settlement administrator to have his old settlement check cancelled, and a new settlement check reissued to him in its place. We told **************** the timeline for him to receive the new settlement check, and he thanked us for our help.

• Initial Complaint

  Date:02/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was part of a lawsuit against coinbase that was settled and received an email with my payment amount and it would be electronically sent in two weeks in ********** at the end of ***** received an email stating they mailed it instead and if it didn't arrive by now then contact them. I have not gotten anything and they will not answer phone calls emails or texts. Completely ignored me despite me doing everything they asked.

  

  Business Response

  Date: 02/14/2023

  We spoke with **************** over the phone. We explained the process for reissuing payment by check and let him know when he should expect to receive his settlement check. **************** said he had no other concerns for us.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am due a settlement from the coinbase suit .. it's 2 .months overdue. I have called the firm and emailed them but no one will return my calls .

  

  Business Response

  Date: 02/14/2023

  We spoke with **************** over the phone. We explained that we had requested that his settlement payment be reissued via his desired payment method and discussed the timeline in which he can expect to receive the funds. **************** said that he has no other concerns for us.

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a lawsuit with coinbase through the law firm called ******* ****** for about 13 months now. Exactly 15 days ago I was told that I would be getting my $305 payment directly put into my venmo account within 14 days, which it has not been deposited as of today the 15th day since the email was sent out.I know that they're legit because they have paid me out in the past in regards to a Postmates class action but I'd like to know what's going on now as it's been 15 days and I would like that money. Thank you .

  

  Business Response

  Date: 02/10/2023

  We contacted ************ and explained that his settlement payment was sent to him by paper check. ************ confirmed that he is satisfied with the paper check and that he had no other concerns for us.