Complaints
Customer Complaints Summary
- 99 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 3rd,2022 I received an email to choose my form of payment for my settlement with Turbotax $139.08. Im now concerned that I gave my information to a false claim or scam because I waited on hold for 4 hours and never got a call back on the provided phone number. October 13,2022 I got an update email that claimed payments would be sent this week but the week is over and when I emailed them about this the reply was clearly automated. I made sure to update my information as requested but no communication has been established with a real person. Kindly just wanting an update. Thank You.
Business Response
Date: 11/18/2022
We reached out to ******************, reminding her of previous information provided to her about her claim. We advised her to reach out if she required additional assistance. To date, no additional assistance has been requested.Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email confirming payment $166.84 had been sent and they were closing my file. I have not received anything to my PayPal. *** reached out no response. Reference number is a0L4W00000W0GHMUA3Business Response
Date: 11/16/2022
We reached out to ******************** with responsive information and offered to provide further additional assistance as needed. ******************** did not request additional assistance.Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received the following e-mail on Oct 31, 2022 RE: Your Amazon Settlement Your Reference Number: a0L4W00000XOR0hUAH Dear ****,According to the settlement administrator, your $267.14 Amazon settlement payment has been delivered successfully. We at Keller Postman (formerly Keller Lenkner) want to reiterate that it has been a pleasure representing you in this matter.As of today, Nov 7, 2022, I received no such payment. I have made several attempts to contact Keller Postman including phone calls and forms provided on their website, no one from the company has contacted me other that the original e-mail I have referenced above.Business Response
Date: 11/16/2022
We reached out to ************ with responsive information and offered to provide further additional assistance as needed. ************ indicated that the issue had been resolved.Initial Complaint
Date:11/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ON NOVEMBER 1 2022 I GOT AN EMAIL FROM KELLERPOSTMAN SAYING ****** CLOSED MY CASE. MY CASE NUMBER IS aOL4W00000W0eUKUAJ. I DONT KNOW IF THEY ZERO OR LETTER O. THE SETTLEMENYT ADMINISTRATOR SAYS I GOT MY AMAZON PAYMENT OF $365.81. I NEVER GOT IT. I GOT ANOTHER EMAIL ABOUT 3 WEEKS BEFORE TELLING ME IM GETTING A CHECK AND I CAN CHANGE IT TO SOMETHING ELSE. I CHANGED IT TO PAYPAL AND ITS NOT THERE. IM WONDERING WHERE THE MONEY IS. PLEASE LET ME KNOW WHERE MY MONEY IS. DONT KNOW HOW TO GET A HOLD OF THE SETTLEMENT ADMINISTRATOR. I NEED THE MONEY NOW. ALSO I KEEP CALLING KELLERPOSTMAN AND THEY CONNECT ME TO CLIENT SERVICES. I LEAVE MESSAGES AND THEY DONT CALL ME BACK. VERY UPSET. I NEED MY $365.81 NOW. THANKSBusiness Response
Date: 11/08/2022
We reached out to ******************, who let us know that the issue was resolved and is now moot. We thanked him for his response and advised that we are here if he has any further questions about his claim.Customer Answer
Date: 11/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am part of the class action lawsuit against IntuitTurboTax. I recieved an email over a month ago states my claim amount was being put on a prepaid card and sent to me. To date I have gotten nothing and have reached out via phone and email with no response on my case. Others I know involved have gotten their money via prepaid card, bank account, etc. The lack of help from then is worrisome.Business Response
Date: 11/11/2022
We have reached out to ****************** with clarifications to previously provided information and offered to give further additional assistance as needed. ****************** did not request additional assistance.Initial Complaint
Date:11/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
November 1, 2022, I received an email from this business saying my Amazon settlement has been delivered. It doesn't say where or when. I haven't received anything yet. So I contacted them by phone and email, but like many others on here, never heard back from them. I'm hoping to get the same response as many of others, communication from this company. Where is the settlement I was supposed to receive? Thank you for your timeBusiness Response
Date: 11/11/2022
We reached out to ****************** with responsive information and offered to provide further additional assistance as needed. ****************** did not request additional assistance.Customer Answer
Date: 11/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you
Sincerely,
*********************************Initial Complaint
Date:11/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was part of a lawsuit they did and received a notice they had reached a settlement agreement about 6 months ago. I was told the funds would be distributed in around 4 months time. I understand the distribution of funds can take more time than expected but I have tried over and over to get an update from them and receive no response at all. The links they provided to information regarding this lawsuit no longer are valid and seems they are never going to respond. They pit a clause in the settlement agreement stating that if funds are not used by a certain time frame that they will be forfeited and donated to a law **** of their choice I belive since I picked a digital payment method this is why they won't respond.Business Response
Date: 11/11/2022
We have been in contact with ************ and await confirmation that his issue has been resolved.Initial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a part of the amazon class action lawsuit. I was notified by this business that they sent my claim money. I never received the money and have tried reaching out a number of times with no responseBusiness Response
Date: 11/11/2022
We reached out to ************** with responsive information and offered to provide further additional assistance as needed. ************** did not request additional assistance.Initial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I won the lawsuit against Amazon Arbitration. I received an email that $202 was sent to my PayPal, and I haven't received anything. I would like an update as to why.Business Response
Date: 11/10/2022
We reached out to ************** with responsive information and offered to provide further additional assistance as needed. ************** did not request additional assistance.Initial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email from this law firm in regards to a lawsuit against intuit turbotax. I sent them all the necessary paperwork and filled out everything I needed to fill out. They told me that I would receive my settlement in the first week of October it is now November 1st and I have yet to Receive my payment and the law firm will not respond to the multiple emails I have sent them. My next stem is going to contact my personal lawyer about thisBusiness Response
Date: 11/09/2022
We reached out to ************** and were able to work out a resolution to her issue. We will continue to keep her apprised of all updates on the matter. But if she has any additional questions or concerns, she should not hesitate to reach out.
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