Complaints
Customer Complaints Summary
- 99 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They sent me an email stating that my payment was delivered successfully from the Amazon Settlement but I havent received any payment at all.
Business Response
Date: 11/09/2022
We have been in contact with ******************** and we will continue to assist until her issue has been resolved.Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This law firm advertises constantly on FoxNews. Their ads states that they are Marines, ********** grads, *********** grads and this is clearly not the case. Their ads are false and could cause people to hire them based on false premises. This firm needs to be censured.Business Response
Date: 11/04/2022
The claims we make in our advertisements are true. We put together a first-rate team to handle our Camp ******* cases, and our advertisements accurately describe their backgrounds. Specifically, our team handling the Camp ******* matter includes ******* graduates (****** Postman and *****************); a Marine (*************************); and a ********** graduate (*****************************). We take this matter very seriously. We are proud of our team and of the work we do on behalf of our clients, so we will always represent ourselves accurately in any advertisements we sponsor.Initial Complaint
Date:10/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******************************************* lawfirm recently completed a lawsuit against Amazon for forced increased pricing. On Oct 15, 2022, I received their email stating that I received $173.94. I did not receive anything. I have called, emailed and left feedback. They have not responded.Business Response
Date: 11/01/2022
We have been in touch with ****************, providing her with additional information about her claim that she confirmed resolved her issue. We also provided her with the email and telephone number for our client services department so that she may directly reach us in the future, if needed.Customer Answer
Date: 11/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:10/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9.1.22 - advised by Keller Lenkner the TurboTax settlement was going to deposit $139.08 into my account from the settlement money. It was supposed to be done by the middle of September 2022. I have called Keller Lenkner ****** Services at least five times and have never received a callback after being advised to leave all the info on the voice mail. I have been given four different phone numbers and none of them are ever answered; I leave the information they requested and still have not received a callback or the settlement money. Other phone numbers I have called are: *****************-736-8994, 800-259-2922, ************. None have answered or returned my messages. The reference # is: a0L4W00000XCHpHUAKBusiness Response
Date: 10/22/2022
We reached out to Ms. Rose to review the information provided in recent communications between she and our client services department. We also further clarified details pertaining to concerns that she had about her claim. Ms. Rose responded favorably to our outreach and has been assured that we will continue to work with her to address any questions or concerns she has about her claim.Customer Answer
Date: 10/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:10/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am part of the turbo tax settlement.I received the email to pick payment Back in April 2022.Everyone I know has gotten payment.I still have not received anything.I bet they received their retainment fee though ??Business Response
Date: 10/19/2022
We reached out to **************** with previously provided information addressing her concerns, as well as a current update on her claim. **************** responded favorably. We are happy to have resolved this issue and will continue to keep her updated on her claim.Initial Complaint
Date:10/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THEY WERE MY ATTORNYS IN A CLASS ACTION LAW SUITE WITH THEM, THEY ADVISED ME THAT THE **** WAS OVER AND ASKED FOR MY PAYMENT METHOD. I PROVIDED MY DIRECT DEPOSIT INFORMATION, THEY SAID THEY WERE GOING TO SUBMIT MY REFUND VIA ZELLE. I NEVER RECIEVED IT. ON TOP OF THAT THEY ALSO HAD MY ADDRESS. I HAVE BEEN EMAILING BACK AND 4TH WITH NO RESOLUTIN. I HAVE EVEN PROVIDED A PRINT OF MY BANK ACCOUT AND ZELLE ACCOUNT SHOWING NOTHING WAS RECIEVED, THEY HAVE BEEN PAID AND I ALSO WANT TO BE PAID. MY NEXT STEP IS TO FILE A COMPLAINT WITH THE ***** BAR.Business Response
Date: 10/21/2022
We have reached out to **************** with information regarding her claim and continue to work to resolve all related concerns.Initial Complaint
Date:10/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email from Keller | Postman informing me that my settlement payment was processed and successfully delivered to my PayPal account. I have received no such payment. The email address which they have on file is connected to my PayPal account, so the payment would not have been misdirected due to a faulty email address.Business Response
Date: 10/14/2022
Ms. ******** issue has been resolved. We reached out to her to confirm that she has no pending questions or concerns about her claim. If she has any other questions or concerns, we welcome her to reach out to us, as we would be happy to assist.Initial Complaint
Date:10/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted on numerous occasions about my settlement from intuit by lenkner keller.. I did all the necessary paperwork including sending my ach bank info and a copy of my marriage license to prove my name change. It's been over two months and still have not heard from this law office in regards to my settlement amount. I dont know if it was a scam but no one has contacted me and I have not received any payment at all. I would appreciate some type of correspondence with this company to let me know the status of my settlement or something. This is not a good look for a law firm and definitely not a good sign of good customer/ client service. I can be reached via email ************************** or phone number (will be given if requested via email). Thank you for your assistance in this matter.Business Response
Date: 10/10/2022
We reached out to Ms. Livingston and clarified previous information that we had provided about her claim. She responded favorably and we let her know that we will continue to keep her updated.Customer Answer
Date: 10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have waited over four months for my TurboTax settlement but every time I contact ********************** they tell me they still don't have a timeline for disbursement I'm beginning to feel defraudedBusiness Response
Date: 10/07/2022
We have made contact with ************, clarifying previous information provided to her about her claim. We will continue to work with her should she have any additional questions or concerns.Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice earlier this year about my Amazon settlement claim. I provided all the information that they needed for my bank account my address etc for them to send my settlement to. After waiting months I finally received a verification letter that my money would be arriving. After a month of waiting I called and they told me that there was a problem and they would be mailing out a paper check. I have written them through email three times I have called them three times and each time they give me the runaround on the phone They never respond to my emails. As part of a class action they were paid to the attorneys but they're also saying that they're taking money out of my settlement over half of the settlements. This to me is predatory. I am tired of calling and getting to run around It's always going to be another couple of weeks until my check comes. I just want them to send my money I am disabled and I don't need the hassle of trying to call them repeatedly just to hear the same BS.Business Response
Date: 10/04/2022
We reached out to ****************** to address her concerns and clear up any misunderstandings she may have had with respect to her claim. We let her know that she is welcome to come to us with any other questions that she may have. We have not received any questions or comments in response to our outreach and hope that this signifies that ****************** is satisfied with our response and has no further concerns with her claim.
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