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Average of 73 Customer Reviews
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Review fromKathy R
Date: 08/16/2022
3 starsKathy R
Date: 08/16/2022
This was graded first but lately we have been missing ingredients in every recipe. We are now getting our box late on Tuesday nights from ****** We plan on meals Tuesdays, Wednesdays, and Thursdays. This is not working for us and we are very disappointed in Home Chef lately.
Home Chef
Date: 08/17/2022
Hi *****, thank you for taking the time to leave us this feedback. We are sorry to hear that your orders have been arriving late with missing ingredients. We encourage you to reach out to our team at ********************************** so we can help further. Thank you.Review fromIan V.
Date: 08/16/2022
1 starIan V.
Date: 08/16/2022
Did not make Any indication that the service was strictly a subscription service and auto enrolled me in multiple weeks of meals I did not want.Further more, the service is purposefully difficult to navigate and unclear as to trick people into buying their service without their knowledge. This goes beyond the usual free trial then you pay. I have used other meal delivery services and none were as insidiously and maliciously designed to trick customers into spending additional money, only alerting them that they have purchased another meal AFTER it is already out for delivery.Disgusting.Home Chef
Date: 08/17/2022
Hi **** we apologize for any confusion when signing up for our service. As stated in the sign up process, we are an automatic weekly subscription. Once you enter your payment information and click "Sign Up and Select Meals," you will be charged for your first box. Please reach out to our support team at ********************************** and we would be happy to help further.Review fromAlyssa C
Date: 08/03/2022
1 starAlyssa C
Date: 08/03/2022
Really awful experience so far. Ive been a HelloFresh customer for 8 weeks and decided to cancel to give Home Chef a try. I regret that decision. They didnt ship my first box even after charging me, and customer service did the very minimum to solve the issue. I decided to give them one more try because I really wanted to see which delivery service I preferred, and now my second box has a delayed shipment. Not giving them any more chances, what a horrible first impression!Oh, and Home Chef reps do not reply to this with that email us for support! BS. Ive done that already just to get no response at all. Yall are a joke.Home Chef
Date: 08/04/2022
Hi there! We're sorry to hear about your experience. It appears our associate has successfully sent these complaints over to our shipping team, and we will work with them to improve this experience. Should you have any additional questions, please feel free to reach back out.
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