Reviews
This profile includes reviews for VillageMD's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 65 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromD. D
Date: 08/22/2023
1 starD. D
Date: 08/22/2023
Terrible company with unaccompanying doctors who care more about themselves than their patients.
VillageMD
Date: 08/23/2023
Hi - Thank you for your review. We appreciate your feedback, and we always strive to exceed your expectations. Our Patient Relations Team would appreciate the opportunity to learn more. Please contact our team and include the location you visited at ************ or via email at patient-************************************* Thank you.Review fromTaylor M.
Date: 08/21/2023
1 starTaylor M.
Date: 08/21/2023
Beware of their billing! I went in for a preventive exam with ****************** and ended up being charged for an additional ****** visit because of a simple question that was misinterpreted and documented incorrectly in my charts. I contacted the billing **** multiple times over the span of a month and the doctor's ****** directly to which I was offered no help. This experience makes me hesitant to talk about my health out of fear of getting charged for no reason. Especially when I was misunderstood and offered no helpful recommendations. Makes me think they are just looking for a way to twist your words and document it to charge more money. Village MD is ********* and their customer service is ********.VillageMD
Date: 08/22/2023
Hi - We appreciate your feedback, and we always strive to exceed your expectations. We would like to learn more about your visit to continue our commitment to service excellence. Our ****************** can assist you further. Please feel free to contact our team at ************ or ******************************** and be sure to mention the location you received service from. Thank you.Review fromLeslie K
Date: 08/19/2023
1 starLeslie K
Date: 08/19/2023
Village Medical bought my primary care providers practice (Associates in Family Medicine - who I NEVER had issues with). Now I cant contact my doctor easily AT ALL, I cant contact anyone for scheduling, and they sent me a link to give them a ****** review BUT the link doesnt work. Its nearly impossible for me to share test results (ordered by a specialist) with my doctor because I cant contact her at Village Medical.I am going to find a different primary care provider who IS NOT WITH VILLAGE MEDICAL - it is WAY too difficult to work with them.VillageMD
Date: 08/21/2023
Hi Thank you for your review. We appreciate your feedback as it is our goal to serve our patients with excellence. Our team would like to learn more about your visit. Please let us know how we can reach you by contacting the Village Medical clinical support manager at ********************************************************** and note the Village Medical location where you received services from us in the subject line. Thank you.Review fromJohn A
Date: 08/07/2023
1 starJohn A
Date: 08/07/2023
The lead medical assistant ***** brings her child in for full shifts while seeing patients leaves them unattended around medical supplies.VillageMD
Date: 08/08/2023
Hi Thank you for your review. We appreciate your feedback as it is our goal to serve our patients with excellence. Our team would like to learn more about your visit. Please let us know how we can reach you by contacting the Village Medical clinical support manager at ********************************************************** and note the Village Medical location where you received services from us in the subject line. Thank you.Review fromJoseph R
Date: 07/22/2023
1 starJoseph R
Date: 07/22/2023
I have been a patient of ****************************** at ****************************************************** close to 20 years, my parents close to 30 years. Recently they have been acquired by a group called Village Medical. Their patient service has become dangerously bad. I cannot get to see my doctor in less than 6 months, they do not respond to life saving medicines request from my pharmacy, and receptionists have lied to me a few times to get me off the phone. Village medical patient service is so bad they are placing people's life in danger.VillageMD
Date: 07/25/2023
Hi Thank you for your review. We appreciate your feedback as it is our goal to serve our patients with excellence. Our team would like to learn more about your visit. Please let us know how we can reach you by contacting the Village Medical clinical support manager at ********************************************************** and note the Village Medical location where you received services from us in the subject line. Thank you.Review fromPeter C
Date: 06/15/2023
1 starPeter C
Date: 06/15/2023
I have no issues with any of the offices that I have visited, but I can tell you your corporate services really need help, being a customer service professional I even tried to apply to take over that area and resolved their issues. I visited an office back in March and paid my co-pay using me FSA account cc, it went through and I have the receipt of payment. But according to your corporate office it has not been paid, so I received a call from them. Well calling back is a nightmare in itself you just can't get through. SO I went to my local office (*******) where the staff is over the top nice to work with. I gave them the receipt for the payment and they faxed it into corporate, did that stop the calling and the emails and texts???? NO NO NO> I have been getting them consistently up to 4 times per week. My email are being responded to that they have the receipt and escalated the issue and calls will stop. BUT they have not, I am at my **** end with these. I am about to visit my lawyer to stop the harassment. WAIT and this on a $25 co pay, really for that and the time they are spending is rediculous when it was PAID IN FULL on the day of the service!!!!VillageMD
Date: 06/16/2023
Hi - We appreciate your feedback, and we always strive to exceed your expectations. We would like to learn more about your visit to continue our commitment to service excellence. Our ****************** can assist you further. Please feel free to contact our team at ************ or ******************************** and be sure to mention the location you received service from. Thank you.VillageMD
Date: 06/16/2023
Hi - We appreciate your feedback, and we always strive to exceed your expectations. We would like to learn more about your visit to continue our commitment to service excellence. Our ****************** can assist you further. Please feel free to contact our team at ************ or ******************************** and be sure to mention the location you received service from. Thank you.Review fromEvan V
Date: 06/02/2023
2 starsEvan V
Date: 06/02/2023
Referrals took nearly a month. Some never were processed. ************** said that the insurance doesn't like it when you ask for so many referrals. I talked to BCBS and they said that wasn't true.VillageMD
Date: 06/05/2023
Hi – Thank you for your review. We appreciate your feedback as it is our goal to serve our patients with excellence. Our team would like to learn more about your visit. Please let us know how we can reach you by contacting the Village Medical clinical support manager at [email protected] and note the Village Medical location where you received services from us. Thank you.Review fromSofian S
Date: 06/02/2023
1 starSofian S
Date: 06/02/2023
To whom it may concern, I'd like to file a formal complaint about one of your employee's (*****) based out of the **********, **. location. This lady is the most rude and uncompassionate human being I've encountered. I'm mind blown at the fact that you all allow such person to work in this industry, under your practice. She has the manners of a juvenile delinquent and should not be in a patient-facing position. She called us to let us know that ****************************************** would be out of office during our scheduled appointment. So I asked for some alternatives the same week. She said there's nothing and gave us a date a few weeks out. I explained to her she's senior and needs her medication to be managed sooner than, but this woman failed to understand and care. I had her on speaker phone in the truck and my wife was shocked at how rude this lady was being. I asked for her manager's name (******/******) and ask to be transferred to her. She flat out said no...When I asked why, she said "You can call back and speak to her, but I'm not transferring you." What kind of method of conducting business is this??? For god's sake, you're running a medical practice. Not a DMV. Learn to communicate better. At least at that level of a high schooler . I myself run two civil engineering firms in the ******* and ******** area. If any of my employees ever talked to client like this, I would immediately terminate them. Shame on her, but even more shame on management for failing to train and manage an employee properly.VillageMD
Date: 06/05/2023
Hi – Thank you for your review. We appreciate your feedback as it is our goal to serve our patients with excellence. Our team would like to learn more about your visit. Please let us know how we can reach you by contacting the Village Medical clinical support manager at [email protected] and note the Village Medical location where you received services from us. Thank you.Review fromTheresa W
Date: 05/15/2023
1 starReferrals took 3-4 months to complete I have had both of my shoulder replaced I requested a referral to an orthopedic doctor it took 2 months for the referral to be completed I have developed a issue with my hands and am in constant pain as of yet the has been no help and I just got the referral I still have no clue what the problem is with my hands Medication refills did not get filled in time I ended up without my medication for 6 days I had requested it on Monday and a week later I was still waiting this medication is for mental health issues and can be very detrimental to my health if I dont have it Staff members were extremely rude every time I tried to find out why the referrals were not done or what the hold up on my prescriptions they would become agitated and extremely rude They are very rude and very unprofessional uncaring Im disgusted with the behavior and the way I was treatedReview fromShanice P
Date: 05/05/2023
1 starShanice P
Date: 05/05/2023
Ill start by saying that my doctor is AMAZING! However, every single staff member there is extremely unprofessional and rude. From the very moment I walked in for my first appointment, *** never felt comfortable or welcomed. Called close to 20 times over 2 days with no answer, so I messaged on the app and got quick and RUDE responses, only for someone to call me and be rude AGAIN! She called me a b**** under her breath and I was never even rude . That is completely uncalled for and unacceptable!! I work in the medical field and would never treat anyone the way Ive been treated. Unfortunately Ill have to find a new provider because I refuse to be treated like Im worthless for no reason. That entire office staff needs to be fired ASAP!VillageMD
Date: 05/16/2023
Thank you for reaching out. Our team would like to speak with you to further resolve. Please feel free to reach out to our clinical support manager at the contact information listed. Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.