Complaints

This profile includes complaints for Chamberlain University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Chamberlain University has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Chamberlain University

  500 W Monroe St Fl 13 Chicago, IL 60661-3759

• 

  Chamberlain University

  3300 N Campbell Ave Chicago, IL 60618-5916

• 

  Chamberlain College of Nursing

  2450 Crystal Dr Ste 319 Arlington, VA 22202-3887

• 

  Chamberlain College of Nursing

  11830 Westline Industrial Dr Ste 106 Saint Louis, MO 63146-3326

• 

  Chamberlain University

  3005 Highland Parkway Downers Grove, IL 60515

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled for a DNP program at Chamberlain and was accepted. When I received my admission paperwork I noticed that my last name was incorrect. I contact enrollment to correct the error. At that time I was informed that I had applied years ago under my previous married name and that Chamberlain had used that name instead and that I needed to show a name change. At that time because it has been years since I divorced my ex-husband and because I never enrolled under that name I was confused regarding the continued use of a name from an application and not from an actual enrollment. I asked for the universities purge policy or information that was provided to me showing that Chamberlain would keep my information on file for an extended amount of time. I have not received resolution of this matter which as delayed my educational aspirations.

  Business Response

  Date: 02/17/2025

  Dear Johari,
  
  Chamberlain University ("Chamberlain") takes student concerns seriously and intends to investigate and address this concern. However, pursuant to the Family Educational Rights and Privacy Act (FERPA), Chamberlain cannot respond to your concern through the BBB portal until we receive the attached FERPA release form, signed and uploaded. This will authorize Chamberlain to share your information with the BBB.

  Thank you

• Initial Complaint

  Date:01/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the summer of 2023 I applied to Chamberlain University's Online Nursing program. I paid application and testing fees. I paid to have my transcripts sent to them. After taking an entry exam a representative told me that I would be accepted into the university if I could pass a background check and fingerprinting. The representative told me that tuition for the program would be in excess of $100,000. This price is beyond what I can afford, and I told them so in addition to telling them that I would not be accepting their offer for admission. Over the next few months I received emails about applying for classes, but I did not respond. Then, over a year went by without any correspondence between myself and the university. A week ago, I got an email saying I have an outstanding balance of $225 on my student account and if I don't pay it by the end of January it will be sent to a collection agency. I contacted the university to dispute the charge. The university states that the charge is for the background check and fingerprinting. I never went anywhere or to anyone to have either of those tests conducted, so I told them that I would like to dispute the charge. A representative from the university told me that as soon as someone is accepted to the university, the process of background and fingerprint checking gets initiated by a 3rd party agency, and once this process is initiated the student is responsible for paying. I clarified that I denied acceptance at the university and did not get background checked or fingerprinted, and I would not be paying them the money. Since then I have called 3 times to receive an update and there have been none. Today, they called me and left a voicemail for me to call the account resolution team. When I called the team, they told me they had no update and that I was speaking to the wrong department. When transferred to the correct department, they told me they had no update and that I should hear from someone in 1-3 business days.

  Business Response

  Date: 01/21/2025

  Hi *****,

  Chamberlain University ("Chamberlain") takes student concerns seriously and intends to investigate and address this concern. However, pursuant to the Family Educational Rights and Privacy Act
  (FERPA), Chamberlain cannot respond to your concern through the BBB portal until we receive the attached FERPA release form, signed and uploaded. This will authorize Chamberlain to share your information with the BBB.

  Thanks,

   

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22828141
  
  I am rejecting this response because: I do not want to close out the case and I didn't know how else to upload the document Chamberlain requested without rejecting their response. I would like to point out that I have received an email from Chamberlain University stating that the $225 was to set up a Complio account for background checking and fingerprint testing. They are saying that I signed a document stating that I was okay with this happening and being on the hook for the deposit. They are telling me the deposit is non-refundable. I signed the documents they provided me with the understanding that a background check/ fingerprint screen would be required to enroll in classes and ultimately be accepted into their nursing program. I was told that even though I signed certain documents, there was a period of time in which I could change my mind and decide not to accept their offer and attend the university and all I would have to do in order to initiate this process is say so. It was not made clear to me that even if I decided not to accept their offer and did not go through with the background check and fingerprinting that I would still be responsible for the cost of those services. 
   
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/20/2025

  Hi *****,
  
  Chamberlains Online Nursing Program team has investigated your grievance. The findings are as follows:
  
  In the summer of 2023, you applied to Chamberlain University's Online Nursing Program and paid application and testing fees, including fees to send transcripts. After taking an entry exam, a University representative informed you of conditional acceptance pending a background check and fingerprinting, as well as Tuition and Fees.
   
  Despite your decision to decline acceptance and not use the services, the signed Enrollment agreement states that the drug and background feed is non-refundable. A copy of the agreement with your signature is included. The university asserts the charge is non-refundable, citing signed documents.
   
  The decision is final and not subject to appeal. The University considers this concern fully addressed at this time.
   
  Thank you for bringing your concerns to us. If you have any additional questions or concerns, please contact me directly at *******************************************************************.
   
   
  MAYCI *********** (she/her)

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dropped from my NR 632 course. I was told that I was in the clear for my conditional enrollment as I had been in contact with *** via email and they are awaiting official clearance from the site. The terms of the conditional enrollment seem to be confusing as it stated that I need to submit everything on my end which I have done. They never told me what was actually missing if anything. Today, I received an email saying I was dropped due to non-compliance. When I called the *** (mind you put on hold for 42mins), they person was apologetic and in so many words told me that the school had not approved my application and that I was completely fine on my end. I was also told I would "probably" just make it into the next session in March. That is not what I signed up for. I do not want to communicate via email as once a message is sent, I still have to wait days or weeks to possibly get a reply. I had access to the class for a week because it was previewing week. That should not be allowed. That is basically saying hey taking this and prepare for it and then we are taking it back. I have others that have changed their schedules for this practicum to accommodate me. I also work full time and have children that I have manipulated their schedules to make this work. To be dropped from the class 4 days before it begins is devastating. This is unacceptable as classes start on Monday and this is the last of 2 classes until program completion and I cannot risk not being able to complete the program as scheduled due to personal and professional obligations.

  Business Response

  Date: 01/21/2025

  Hi ********,

  Chamberlain University ("Chamberlain") takes student concerns seriously and intends to investigate and address this concern. However, pursuant to the Family Educational Rights and Privacy Act
  (FERPA), Chamberlain cannot respond to your concern through the BBB portal until we receive the attached FERPA release form, signed and uploaded. This will authorize Chamberlain to share your information with the BBB.

  Thanks,

  Chamberlain University

  
  

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:12/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been a student at Chamberlain University since 2020 going for my FNP. During this time , I have been unfairly treated, targeted and dismissed from my program twice ! They have taken ****** dollars of my money to deny me re-entry into my program when I am one class away from graduating ! I have 42 out of 46 credits. I have my capstone to finish and the program deans are denying my request for re-entry one class away ! This is absolutely criminal and completely unethical behavior coming from an educational institution for nurses who core values stand on ethical and moral principles . There should be zero reason why I can not be back into the program as the appeal states mitigating circumstances . I provided documentation of my daughters surgery that required travel out of state to a childrens hospital. I was currently to taking NR advanced assessment in 2023 . I had taken three quizzes in exemplify prior to my midterm. After submission of my midterm , I was notified by my instructor that I will fail the class and she will withdrawal me because there was an issue with my ID. They withdrew me immediately . Then the following week , I was sent a email stating the instructor withdrew her initial complaint and that in fact my ID was uploaded and acceptable . However, chamberlain told me they can not overturn a WF and I have to just accept that . So that goes on my record even though I did nothing wrong and I have accept a ** even though they stated I did nothing wrong . That is completely wrong . I had a second ** due to a professor unfairly targeting me due to bias that was clearly documented due to my views on COVID that I posted in our class discussion forum week 2. This instructor proceeded to ignore my messages, not respond in timely fashion, did not offer responses or guidance to me regarding my SNAPPS assignment . She then assured me of CHEATING on my midterm, threw out my midterm and said I will fail the class and I should withdrawal.

  Business Response

  Date: 01/20/2025

  Hi Brittany,

  Chamberlain University ("Chamberlain") takes student concerns seriously and intends to investigate and

  address this concern. However, pursuant to the Family Educational Rights and Privacy Act

  (FERPA), Chamberlain cannot respond to your concern through the BBB portal until we receive the attached

  FERPA release form, signed and uploaded. This will authorize Chamberlain to share your information

  with the BBB.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with how Chamberlain University has handled my concerns regarding a professor's professional behavior, teaching quality, and subsequent retaliation. As a student who has been enrolled since 2022 and has nearly completed my degree, I find it unacceptable that my legitimate concerns have been dismissed, leading to my unjust dismissal from the program.I was dismissed due to failing a class in November 2024, a situation I believe resulted from the professor's incompetence rather than my performance. Despite submitting two detailed appeals supported by documentation, both were denied without a fair and transparent review of the evidence I provided. This not only undermines the integrity of your appeals process but also demonstrates a lack of regard for student concerns.What is particularly troubling is the inconsistency in how appeals are handled. I know other students who have been dismissed for skipping classes and were allowed to return. My case, which involves circumstances beyond my control and highlights systemic issues within the program, has been treated less leniently.I have invested $70,000 in my education at Chamberlain University, and I expected a supportive and equitable learning environment in return. Instead, I feel that my concerns have been ignored and that I have been unfairly penalized. This experience has not only disrupted my education but has also caused undue emotional and financial stress.I urge Chamberlain University to take immediate action to review my case thoroughly and address the broader issue of how student complaints about faculty and academic processes are handled. A fair and unbiased process is critical for maintaining the trust and respect of your student body.I look forward to a prompt response and a resolution to this matter.

  Business Response

  Date: 12/13/2024

  Dear ***** Le,
   
  Chamberlain University ("Chamberlain") takes student concerns seriously and intends to investigate and
  address this concern. However, pursuant to the Family Educational Rights and Privacy Act
  (FERPA), Chamberlain cannot respond to your concern through the BBB portal until we receive the attached
  FERPA release form, signed and uploaded. This will authorize Chamberlain to share your information
  with the BBB.
   
   
  Thank you.
  

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22678686
  
  I am rejecting this response because: 

  I attached the form. 

  
  Sincerely,
  
  ***** Le

  Business Response

  Date: 02/20/2025

  Hi *****, 
     
  The Chamberlain team has investigated your grievance.

   

  The decision of your academic dismissal is final and not subject to appeal. T

   

  he University considers this concern fully addressed at this time. 

    

  Thank you for bringing your concerns to us.

   

  If you have any additional questions or concerns, please contact me directly at *********************************************************************************************************************************************************************************************************. 

   

  MAYCI *********** (she/her)

  Sr. Manager, Issues Management

   

  P ************  |  E *****************************************************************************************************************************************************************

  TIMEZONE Central (CST)

  HQ ********************************************************

  

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Le

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the online *** program in March 2024 after being told by the school how great they are with military students and their support for military families. I use the post 9/11 GI bill for my tuition and it pays 100%. Therefore I do not have to pay anything out of pocket except my background check, fingerprinting and books/supplies. These above things came to a ****** charge. Along with my GI bill I also applied for FAFSA in case it was needed. Each semester I am awarded a Pell ***** and I have had to call multiple times each semester to have that refunded to me. They repeatedly roll it over to the following semester when I have stated multiple times I do not want that to happen. In September/October 2024 they had me sign a form stating I did not want left over money to be applied to my account or rolled over. I completed the form and sent it back. Fast forward to today (11/7/2024) I get the email that I am FINALLY getting my Pell ***** from September returned to me. However the amount was only $212 instead of the $1701 I was awarded. I once again call financial aid and 1st she tells me I have an outstanding balance and that it the Pell ***** was applied to that and the $212 is what was left over. I then said I signed the form for that not to happen and if if it did $1701-332 is not $212. She then said that it had been rolled over to the January semester and once again I said that is incorrect, I just spoke to you guys 2.5 weeks ago and told them I didnt not want that to happen and that is when I was sent the form to sign and told it would take 14 days for refund. She told me a higher up financial aid representative would have to take a look at my account and get back to me in 1-2 days. This has been a repeated issue every semester since starting in March 2024. They are so quick to call you if you owe money but will never return money owed to you. When I look at my financial aid itemized statements it shows a -3k balance. None of it makes sense.

  Business Response

  Date: 12/13/2024

   Dear Student,
   
  Chamberlain University ("Chamberlain") takes student concerns seriously and intends to investigate and
  address this concern. However, pursuant to the Family Educational Rights and Privacy Act
  (FERPA), Chamberlain cannot respond to your concern through the BBB portal until we receive the attached
  FERPA release form, signed and uploaded. This will authorize Chamberlain to share your information
  with the BBB.
   
   
  Thank you!
  Mayci
   
  MAYCI *********** (she/her)
  Sr. Manager, *****************

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have done academically well through all high school, associate, bachelor, and master courses primarily receiving A's and B's, with a few C's noted. I am also not one to confront or raise concerns to others, but Chamberlain University has been very difficult to effectively communicate with. It can take days to weeks to months to get answers to questions that you need answered in a timely manner. Chamberlain is also known to process course registrations and clinicals very slowly. In March 2023 I failed NR565 mainly due to an assignment that I was suppose to turn in both a screenshot and pdf for - I only turned in the screenshot which showed everything the *** showed. The professor chose to give me 10/125 points for it and never message me to inform me I still needed the pdf. I was told I was unable to dispute this issue because I saw this after the course had finished. So I redid the course in May and received 125/125 points on that same assignment. Come week 1 of NR667 in September my professor asked me why I was charting my logs the way I was. I explained and she also had a call with my clinical preceptor; what we said contradicted so she sent my logs to the **************************** AFTER she sent this to the committee, we had a phone call about the logs and I explained how I was charting (Which in no way was I trying to violate the policies). The next logs I did, I corrected what was wrong and the professor was accepting them. Come week 3 the conduct panel decided I needed to fail and be withdrawn from class. 9/19 I was told I was to fail/withdraw NR667. Chamberlain proceeded to fail me out of the wrong course and not officially get me the appeal paper till 10/22. While I was calling daily/weekly to try and figure things out. I did turn the appeal into the **** 10/22.I personally feel my appeal should be reviewed promptly, as Chamberlain has set me back academically and I have been contacting Chamberlain almost daily to get answers with no success.

  Business Response

  Date: 12/13/2024

   Dear Student,
   
  Chamberlain University ("Chamberlain") takes student concerns seriously and intends to investigate and
  address this concern. However, pursuant to the Family Educational Rights and Privacy Act
  (FERPA), Chamberlain cannot respond to your concern through the BBB portal until we receive the attached
  FERPA release form, signed and uploaded. This will authorize Chamberlain to share your information
  with the BBB.
   
   
  Thank you!
  Mayci
   
  MAYCI *********** (she/her)
  Sr. Manager, *****************

  Customer Answer

  Date: 12/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that my issue has been tended to. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chamberlain University has been overcharging **** sent an email inquiry asking about double charges that I saw on my account and was told that the itemized statement was incorrect but the charges on the bill was corrected. I saw that my tuition for the September semester stated US History $1359.38 2 times and Anatomy and Physiology for $906.25 which was incorrect as they stated but then I see they collected $4133 from Financial aid and loans and still stated that I owed them $753.00. How is that possible when the correct invoice should only be the $1359.38+ $906.25. That is no where near the amount they took from AID. I am also sure that that is the exact same way that it was done for the previous semesters also.

  Business Response

  Date: 11/01/2024

  Hi Ebony,
  
  Our records indicate you have contacted one of our Student Finance Advisors about this issue. It was confirmed that there was a duplication of classes in your statement, leading to an incorrect cost per credit hour. Still, it was confirmed with you that the overall balance was accurate as of September 25, 2024, and a corrected itemized statement was sent to you at your request on October 3, 2024.
  
  The corrected statement shows your enrollment in five credit hours for September 2024 at $725 per credit hour, along with your student service charge, a student activity fee, and a student insurance charge. The medical insurance charge was applied on September 25, 2024, and National Compliance has been in contact with you regarding this charge for the September session.
  
  After further review of your account, all charges for each session are accurate. Please reach out to your Student Finance Advisor should you have further questions.
  
  

• Initial Complaint

  Date:09/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began this program in 2023. During the initial planning with the advisors, I notified them I would like to pay using student loans as I had before with them. It wasn't until I had amassed an $8000 debt with them that they notified me that they had not set up the student loan account as previously discussed and they needed additional paperwork. I sent in this paperwork, which they lost and requested me to upload another copy. I followed their request and uploaded the copy to through the student portal. They then rejected the upload, requesting a third copy of the same form.Any attempt to reach my assigned advisor goes to voicemail. On the portal, there are no available dates to request a call with the advisor. Chamberlain went quiet, no calls, no updates, nothing.A month ago, they called stating they were sending my account to collections, regardless of my previous attempts at contact and settling my now $10000 debt.Due to their failures at communicating, I have not been able to continue class due to the balance or setup student loans due to their refusal of any documents I provide.I'm withdrawing from their school as it has been a complete waste of time, energy, and money.

  Business Response

  Date: 10/11/2024

  Hi *****, 

  We are disappointed to hear about your experience. We care deeply about our students success and value your input. We know it can be stressful when you are not able to get the answers you need, and we are here to help.  

   

  We contacted you in December 2023 and advised that the Statement of Education Purpose was needed so that you could be awarded the disbursement. Unfortunately, we did not hear from you until March 2024 when we then notified you that we could no longer process the form with COVID exemptions and that a form with wet signatures must be mailed to us, but this was not received causing the financial aid to not be awarded. 

  Please reach out to us if youd like to discuss the matter further. 

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22339139
  
  I am rejecting this response because:

  Thank you for confirming that you waited until December to contact me about a form you needed for financial aid. When signing up for the program a year prior, it was under the agreement that I would be using student loans like I had when I started the *** to MSN bridge program. It took you guys nearly a year to contact me to let me know that this was never setup completely and you lacked a single form to finish it. This is a failure on your financial aid and advising departments.

  In addition, I did not wait until the following March to follow up with you guys. I have pictures of the signed form you requested that were signed by a notary in January. It wasn't until March that you guys informed me that both sending the form and uploading it were not accepted.

  I could also not schedule calls with my appointed advisor due to a lack of ANY availability. Upon opening the calendar to schedule a call with her, it was blank. Having spoken to people that did eventually call me, they stated this was because of COVID shortages.

  The entire experience has been due to a lack of communication from the university. 

  I do plan on paying my balance. However, will not continue to attend classes at this university. If anything, an adjustment to the balance to reduce it by the amount accumulated when you first decided to notify me failings of the financial aid department would be warranted. Though, I won't get my hopes up that a such a greedy and predatory company would make such an accommodation. 

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/20/2025

  Hi *****, 

   

  Confirming the resolution of your complaint via our phone call on February 3, 2025.

   

  The University considers this concern fully addressed at this time.

   

   If you have any additional questions or concerns, please contact me directly at ****************************************************************************************************************************************************************************************************************************. 

   

  MAYCI *********** (she/her)

  Sr. Manager, Issues Management

   

  P ************  |  E ****************************************************************************************************************************************************************************************************

  TIMEZONE Central (CST)

  HQ ********************************************************

  

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22339139
  
  I am rejecting this response because:

  There was no acceptable resolution presented by the failure of your company. I am still forced to pay the full amount regardless of our previous arrangement to attend the school with student loans. This response is a blatant lie in an attempt to cover your failures.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration regarding a significant discrepancy in the refund I received. Yesterday, I was informed that each credit hour costs $735. However, today I noticed that my refund was only $510.Based on the stated cost, the correct refund amount should be $2,205, reflecting the total credit hours I took. This inconsistency is unacceptable, and I cannot comprehend how this error occurred. because I dropped my math class class because I somehow still owed At this point, I feel compelled to report this situation to the Better Business Bureau, as I believe it reflects poorly on the integrity of the schools financial practices. I urge you to address this matter promptly and clarify the reasons for this discrepancy.Thank you for your attention to this issue. 

  Business Response

  Date: 11/05/2024

  Hi ********,

  Our records indicate you did request to withdraw from your course on September 19, 2024. The total charge for the course was $2,115, with online BSN students being billed $705 per credit hour.

  Since the withdrawal occurred during the second week of the September 2024 session, our policy states that students are responsible for 25% of the tuition, 100% of the **************** charge, and all resource and book fees. Additionally, there is a $50 administration fee. As a result, we refunded $517 for the course, which aligns with the 25% charge applicable to the student.

  Please reach out to us directly if you have further questions about your billing.

  Customer Answer

  Date: 11/05/2024

   
  Complaint: 22313065
  
  I am rejecting this response because: I never logged in for the second week of class and should have been billed this is a for profit school and its ridiculous my financial aid is enough to cover my classes but student charges and 200each term is a bit excessive 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 02/20/2025

  Hi ********, 

   

  We tried to contact you on February 3, 2025, twice and sent an email asking for your availability to address your concerns regarding the September 2024 Math 105N Course.  

   

  Your request to withdraw from Math 105N on September 19, 2024, was during week 3 of the September 2024 session. We confirmed in the attendance system that you did log into the course on September 16, 2024, and completed 5 academic events. Due to this, the Last Date of Attendance is in week 3 of the session. According to our withdrawal policy, a student is charged for 75% of the course.  

   

  The online BSN program charges $705 per credit hour. The Math 105N course was 3 credit hours, so the total charge was $2,115. We gave a tuition refund of 25% of the course, totaling $517. 

  You are responsible for the remaining tuition as you participated in the course for three weeks.  

  You were also advised on September 17, 2024, that if you decided to move forward with the withdrawal process, you would still be charged a portion of the course.  

   

  Two days later, you requested to withdraw from Math 105 N. You stated that you were withdrawing from the course due to financial hardship, and at that time student finance advised you of external funding options. When you contacted student finance again in November, we provided information for the external funding options. 

   

  If you have any additional questions or concerns, please contact *********************************************************************************************************************************************************************************************************. 

   

   

  MAYCI *********** (she/her)

  Sr. Manager, Issues Management

   

  P ************  |  E *****************************************************************************************************************************************************************

  TIMEZONE Central (CST)

  HQ ********************************************************