Complaints

This profile includes complaints for LivingSocial's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LivingSocial

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  LivingSocial

  Washington, DC 20005-2134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The order shipping amount was not displayed before the final purchase and it is insane; almost 65% of the order price. As per the terms, I have 24 hours to cancel. I have been trying to cancel the order for several hours now to get the refund to charged card but keep getting the attached message. There is no phone or email listed anywhere and the link does not work!! Seems like intentionally they make it super easy to purchase and next to impossible to cancel. Maybe it is designed for the 24 hour cancellation window to elapse. Don't know how they are still in business.

  Business Response

  Date: 06/10/2025

  Hello Anil,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***********.
  
  Regarding your complaint: I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact us anytime using the following link: ******************************************
  
  Thank you for sharing your concerns regarding the shipping charges and cancellation process. I understand your frustration, and Id like to clarify a few things to help resolve the situation.
  
  Please note that Groupons role in your order was to provide a voucher for a discount code, which can be redeemed directly with the merchant, Splash Wines. ******* does not handle the product delivery or the shipping charges, which are billed separately by the merchant when you place your order with them.
  
  This is the reason shipping charges are not displayed on the checkout page, as these are not charged by Groupon at the time of your purchase. But the details about the shipping fees was included in the offer details for review before proceeding to checkout. We apologize for any confusion this may have caused.
  
  Regarding your cancellation request, to initiate a refund for your order, please ensure you're logged into your Groupon account using the email address *********************** before accessing the refund options through the following link:
  
  ******************************************/ssid/MTYxNjM4ODgzMDIz
  
  This link will direct you to the appropriate page with the available refund options. Please note that refunds will only be issued for the amount paid, excluding any applied discounts or shipping fees.
  
  After clicking the link, kindly confirm if you were successfully redirected to the refund options page. If you continue to encounter issues with the refund process, please reach out to us with your case ID ********, and well assist you further to ensure a smooth resolution.
  
  Thank you for your understanding, and we look forward to helping resolve this matter for you.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2025, while visiting in *******, I bought an annual ****** Gold Star membership thru the LivingSocial website. The LivingSocial enticement was to buy a $65 membership and receive a $20 ****** ******** to use in the future. I am a brand new ****** and met their qualifications.****** signed me up and gave me and my husband immediate membership at the store BUT NO Digital $20 was every sent to my email nor snail-mail address..Here's what the actual deal quotes : "Incentive includes a Digital ****** Shop Card Digital ****** Shop Card will be emailed within 2 weeks after sign-up to qualifying *************** ****** Shop Card will be emailed to the email address provided by the Primary Member at time of sign-up."I'ver tried over the past couple of months to contact LivingSocial but their site does not allow for contacting anybody. Their site is filled with useless FAQs. I found 2 phone numbers on the web that were both since disconnected. There is no one nor email to contact to ask about this and lodge my concern that they never fulfilled their "deal.'Please help me in anyway possible and hold them accountable to follow-thru on their offer.Thank You,******* ****** ************************************************ 17D New York ***** ************************ ************

  Business Response

  Date: 06/05/2025

  Hello Barbara,
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  Regarding your complaint: I’m sorry to hear that you had trouble contacting us. Our customer support team is available 24/7 for chat and email and is well-equipped to resolve all issues. You can contact them anytime using the following link: https://www.groupon.com/faq. Upon reviewing your situation, we were unable to locate the purchase associated with the email address "[email protected]" To help us better assist you, I have sent a direct email requesting additional information about your purchase. This information is crucial for us to locate and verify your order accurately, and I kindly ask you to provide the requested details at your earliest convenience.
  If you have any additional questions, please reply to me there.
  Thank you for your understanding.
  Regards,
  Jennifer
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/10/2025

   
  
  Complaint: 23409202
  
  
  AWAITING REPLY FROM THE VENDOR.

  WILL GIVE THEM A COUPLE OF DAYS NOW.

  
  
  Sincerely,
  
  
  
  Barbara Malmet

  Business Response

  Date: 06/24/2025

  Hello Barbara,
  Thank you for reaching out to us via the Better Business Bureau. I’ve reviewed your most recent comments along with our internal records.
  I’ve just sent you a direct email from Groupon.com regarding your concerns. Unfortunately, I wasn't able to locate the specific order mentioned in your complaint. To assist you further, I’ve requested a few additional details in that email.
  Kindly respond at your earliest convenience so we can investigate and resolve this for you as quickly as possible.
  Looking forward to your reply.
  Warm regards,
  Jennifer
  Manager, Groupon Customer Support

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a LivingSocial hotel voucher for ********** in ******, ** for 2 nights to be used 7/9-7/11 and under the fine prints states a full refund if requested within 9 days of your check in date. I unfortunately due to my work schedule will not be able to make those dates and need to cancel and want refunded back to my original form of payment. I have made multiple attempts to contact LivingSocial via email and phone calls. Starting on 5/22. Finally was able to get in contact with a customer service representative on 5/29 and was told the department I needed to talk to was busy and I could not hold on the line and to call back or they will call me back. I received no call back. The total amount is $534.18. I have done everything possible to contact them to get my refund.

  Business Response

  Date: 05/31/2025

  Hello *****,

  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all internal Groupon correspondence. Ive also sent you a direct email from *********** with further details.

  Regarding your concern: We understand you're experiencing difficulties using your voucher due to the circumstances you've described. We appreciate you bringing this to our attention.

  To initiate a refund for your order, please follow the steps below:
  Ensure you're logged into your Groupon account associated with the email address ************************.
  
  Access the refund options via this link: ****************************************************************
  
  Please note: Refunds are issued for the amount paid, excluding any applied discounts.
  
  The self-service refund option is available until June 30, 2025 (CST). We may not be able to process your request after this deadline.
  
  Once you access the link, please confirm that you're redirected to the refund page successfully. If you encounter any issues during the process, feel free to contact us with your case ID: ********, and well be happy to assist you further.

  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

  
  Best regards,
  ********
  Manager, Groupon Customer Support

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/22/25 I purchased a voucher to use at Sunshine Spine and Wellness for $286.20.When I went for my appointment they said they do not use Livingsocial and could not accept my voucher. I have tried calling, going thru their customer service online and I cannot a refund or anyone to help me with this issue. The LivingSocial phone number ************** is out of service. They do not have any online customer service. I have sent an email and it ended up in the ** and they gave me all these hoops to go thru in which I complied. For them to tell me that I would need to call the US for customer service. I just want to have my money returned to me.

  Business Response

  Date: 05/07/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ***********.
  
  Regarding your complaint: I understand how frustrating and disappointing it must have been to arrive at your appointment only to find out that your voucher wasn't accepted, especially after making every effort to resolve the issue. I sincerely apologize for the inconvenience this has caused you.
  
  While we understand the preference for phone support, at this time our customer service is available exclusively through chat and email, 24/7. Our goal is to assist you as efficiently as possible, and you may contact us anytime using the following link: ******************************************.
  
  Ive reviewed your concern thoroughly and want to reassure you that your case has been escalated to the appropriate team. They have since contacted Sunshine Spine & Wellness and confirmed that they are honoring the vouchers. You can reach out to the merchant directly to discuss your situation further. You can contact them via their website at ***************************** and leave a voice note to inform them about your issue; they will get back to you promptly.
  
  Again, I apologize for the trouble you've encountered and want you to know we're here to support you every step of the way. Please feel free to reach out if you have any further questions or concerns.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ***. Social voucher on River City Brakes for $49. I would like to request a refund as I have read the seller runs scams now to inspect your brakes and say it will be over $1K+ for brake pads/rotors when many people stated they went elsewhere and was told they did not need any rotors! I would like a refund OR credit.I have talked to LS and they were not able to find my voucher #*************. Below is the message I got from support after our chat.Hello,This is just a quick note to let you know I havent heard back from you after my last reply to your query. If the matter is resolved, Im happy to close the ticket now.Once I close this ticket, you will receive a short customer satisfaction survey. If you want to fill it in, Id really appreciate it. Were really interested in any and all customer feedback, and we do our best to apply it to our working practices.If your issue hasnt yet been resolved, please reply to this email and I will be happy to reopen this ticket for you.Kind regards,**** ref:!00D800Khmy.!500Uj0NfKVY:ref

  Business Response

  Date: 02/27/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment, along with all internal Groupon correspondence. I also responded to you via email from ***********.
  
  Regarding your complaint, we appreciate your feedback about the merchant, and we will take this matter seriously and investigate further. I see that this is an old voucher and we usually do not issue refunds for expired vouchers. However, in your case, we went above and beyond the policy to help you with a refund in Deal Bucks. These Deal ***** will never expire and can be used toward future purchases. You can find your Deal Bucks balance by visiting the Account page on a computer or the My Stuff menu on mobile.
  
  I hope this solution helps and that your next experience with Groupon is more positive.
  
  If you have any additional questions, feel free to reach out.
  
  Thank you for your understanding.
  
  Best regards,
  ********
  Manager, Groupon Customer Support

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher from LivingSocial in 2016. The company claims that if you make a purchase with them, the paid value of the voucher never expires and if the merchant does not accept it that they will refund your money in LivingSocial credit so that you can use it for another purchase, they claim that this is no matter how long you have the voucher youre paid value never expires. LivingSocial merged With Groupon and I have a voucher that I purchased that I cannot use and have been seeking a refund for every time I send them the information that I have they asked me for the same information and have yet to credit me for the voucher. I no longer Have the LivingSocial account I do have a Groupon account that they could add the credit to. I would appreciate them giving me my paid value of $89 plus tax for a total of $94.60. I am tired of emailing for months in regards to this issue with no resolution only to continue repeating the same Information over and over.

  Business Response

  Date: 08/15/2024

  Hi Charlitta,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com. I apologize for the trouble.
  
  Regarding your complaint: I hope this message finds you well. First and foremost, I would like to extend my sincere apologies for the inconvenience youve experienced.
  
  I understand how frustrating this situation must be, and I truly appreciate your patience as weve worked to resolve this matter.
  
  Despite the thorough information youve provided, we have unfortunately been unable to locate the ************* our records. As per our company policy, we are only able to process refunds if the order can be identified in our system.
  
  However, in recognition of your situation and as a gesture of goodwill, I have added $94.60 in Groupon credits to your Groupon account ******************* Please note that this is a one-time exception.
  
  The credit is available to spend immediately and will never expire against almost anything on our site. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  We value your business and are here to assist you with any further questions or concerns you may have. Thank you for your understanding and continued support.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased house cleaning & they constantly cancel as the expiration date is looming.

  Business Response

  Date: 06/05/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
  
  I checked and see that your voucher is now showing as redeemed on 05/18/2024. 
  
  Can you please confirm if you're able to successfully redeem the Groupon and get the service? 
  
  With this information, I'll be able to look into the issue further. 
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase Date: 12/18/23; Item *************************** 2021 & 2019 Lifetime *************************** 2021 Professional Lifetime License for Windows; Cost :$19.00 Order Details The order number for your purchase on December 18, 2023 is 1000-146849-851018.Order was made as a gift to spouse. The voucher ( #Groupon Code VS-SC4R-YWVL-J1FH-5NX7) never appeared in either my Groupon account nor in my spouse's Groupon account.Despite numerous email exchanges, they (Living Social / Groupon) insist the product has been used (installed) but they offer no proof. After awhile they direct me to : "To further assist you with this issue, we kindly request that you contact the merchant directly. You can reach them at the following phone number: ************** or via email at ****************** Please explain your situation to them and request confirmation that the voucher has not been used.".I have reached out several times and never received a response (Dead Letter Office?).Living Social / Groupon has wiped their hands of the matter. All I am seeking is to receive the product (software) I purchased. They have offered nothing to show the Groupon voucher in either my or my spouse's account. I need someone to advocate this matter up their chain.

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to use my account with ********************** and cannot because I get a system error unable to render the cart. I sent over 12 emails with the description of the problem and a screen snapshot as requested. I have chatted with customer support more than 5 times doing the same thing. The issue is on the Living Social website and not on my end. I followed their recommendations to clear cookies, restart the computer, and tried 3 different browsers and phones with no change in the result. I requested a supervisor, who never reached out, and requested a refund on my monies to another account with *******. I was told no funds could be transferred, therefore I requested a full refund ($472.48) sent to me. I was told to be patient with no timeframe for resolution and find that to be dissatisfactory. There are no working numbers to contact them and I get the same response via email and chat. My money is being held hostage and I want it back if LivingSocial (groupon) is not going to fix their problem.

  Business Response

  Date: 01/23/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to use the availble Groupon Bucks in your account due to technical issues. 
   
  In this case, can you please try to process the order one by one directly without adding them to the cart? 
   
  Alternatively, I'm happy to process the order from my end with the available Groupon Bucks if you can help me with the deal link you prefer?
   
  Can you please give a try to process the order without the cart and apply the Bucks or let me know the deal details. 
   
  Looking forward to assisting you further. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21120443
  
  I am rejecting this response because: the issue has not been resolved.  I cannot purchase anything by putting the item in the cart, buy it now or gift it.  I automatically am transferred from Living Social to Groupon using my groupon bucks.  I am not able to use the bucks ($472.xx) on Living Social is the problem
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/19/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refund/ credit was issued in the form of "Groupon Bucks" back on 11/07 in the amount of $136.80. Unfortunately, as of today 12/18 I have not been able to use this credit and it is set to expire in 05/2024. Reason being that the credit was issued to to my living social account, INSTEAD of Groupon. Living Social does NOT allow purchases, it automatically transfer you over to the Groupon App, which was fine by me if my credit were to appear there. However , the balance on my Groupon account is $0.00. so then the million dollar question is: "HOW AM I SUPPOSED TO USE THE CREDIT???"Please refer to attached and please adjust accordingly.