Complaints

This profile includes complaints for LivingSocial's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LivingSocial

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  LivingSocial

  Washington, DC 20005-2134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Groupon bucks worth more than $ 650 and the living social is closed down so I need my refund back

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased flight tour with FLY GTA last summer with GROUPON CODE: UQKKJHGZ and paid the fuel charge on their website. Unfortunately I was cancelled (due to weather, winds ect..) three times last year, all last minute cancellations when I was already on route to ******* so it was a big inconvenience. They told me to wait until this season to reschedule since they had to close up for last year's season and I was unable to get my booking. So I kept a reference number I was given and have been trying to book again for this summer. First I was told to wait until August because that's when they were opening up again, and now they are saying they are not going to open up until November. I don't want to take this tour in the winter, with more likelihood of cancellations due to weather, this is intended for a summer and I just don't want to keep waiting on them so I asked for my refund and they said to contact you guys. Can you make sure I get a full refund on the original credit card I used to make the purchase!!This was the first message to Living Social from August 7, 2023 and all they've done is drag it out, from one rep to another, asking me for a routing number which I don't know what it is nor does my bank! I want this resolved immediately! It's dragged out far too long!!

  Business Response

  Date: 10/09/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
   
  Regarding your complaint: We apologize for the delay in response. I noticed that you were able to provide the initially requested information to our team and the refund has been successfully processed to you via a bank transfer. 
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  LivingSocial Customer Support

  Customer Answer

  Date: 10/18/2023

   
  Better Business Bureau:
  
  This complaint was resolved.
  Thank you kindly for your assistance in the matter
  
  Respectfully
  
  *********************;
  
  Get Outlook for Android

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have several Living social vouchers that were not refunded and would like to get refunded. Several complaints about some of these not being used and also was not satisfied with a lot of these as well.

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my LivingSocial account, I have a $33.80 credit (customer service bucks) that I received from a previous purchase. The issue I'm having is that the LivingSocial website will not let me use the credits and will not give me my money back.There is a problem with their website that won't allow me to add a payment method like a credit card. I have tried it on multiple laptops and phones, I've tried multiple browsers from Chrome to Firefox and I've tried it from different networks and it still doesn't work so I know it's their website or they did something to my account.I can't add a payment method so therefore I can't use my credit and I can't buy anything on their website. I have contacted their customer support and they cannot address my issue. It keeps getting handed off to someone else that I have to explain the problem to again and they don't know how to resolve my issue.Please fix the website so I can add a payment method so I can use the credits LivingSocial owes me, or please give me back my money from LivingSocial. I have attached a screenshot with the error that pops up every time I try to add a payment method. This happens on every platform I've tried it on so I know it's not my devices or network.

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/22/22 I purchased a voucher through LivingSocial (#**********) for the merchant Super Air Duct Cleaning. On 1/29/23, said the voucher was redeemed by the merchant. At no time did I have any contact with said merchant. When I chatted with a Livingsocial customer service representative, I was told there was nothing they could do because the merchant redeemed the voucher. I explained that the voucher may have been redeemed, but no service was ever performed. The representative instructed me to contact the merchant. I did this and on 4/27/23 at 12:49 PM a technician from Super Air Duct Cleaning arrived at my house and quoted me a price much more than the voucher I already paid for.

  Business Response

  Date: 05/02/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
  
  Regarding your complaint: I've just canceled this order and issued a refund in Deal Bucks - the original form of payment, to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Vouchers](*********************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Deal Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  LivingSocial Customer Support

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two overstock.com vouchers from livingsocial.com. Each voucher is sold $10 for a value of $20. The paid value ($10) from livingsocial current policy never expires (livingsocial old policy states that the paid value *** expire for a certain period of time, and they involved a lawsuit later and lose it finally. So they revised the policy that all paid value is not going to expire.) I have contacted livingsocial customer service and they first claimed that they couldn't find the order. But the orders in their system has been changed to two categories, ones before 2017 and ones after 2017. They need to check the orders before 2017 to find my March 2016 order. I have no problem to find those orders from my account. I attached the screenshot from my online living social account, you can see that the orders are displayed correctly from my side. I don't know what is their motivation to deny it. They also claimed that I should contact overstock, and I can return to livingsocial for a solution if overstock couldn't help me. I did contact overstock and there is no solution from overstock. I attached my chat with overstock agent below. So I went back to living social customer service again. From Dec 9 2022 to today (Dec 14, 2022), it has been six days with the living social customer service. There is no solution given. They either deny their policy on the paid value or deny the availability of orders before 2017 in their system, though I have offered them all the screenshots of the account and orders and pdf files of my email confirmation (I attached it below). I feel that they just try to delay the process and let customers give up the claim. That is a toxic corporate culture. I need your help. Thank you!

  Business Response

  Date: 12/15/2022

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
  
  Regarding your complaint: Generally, we're unable to refund Vouchers after they've expired, but given the circumstances here, I've gone ahead and issued a credit in Deal Bucks to your account.
  
  These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  LivingSocial Customer Support

  Customer Answer

  Date: 12/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher from LivingSocial for $99 on March 21, 2016. The voucher was never used and the $99 value never expires. The merchant has since closed and I will never be able to use the voucher.I have emailed at least twice and chatted with three representatives about receiving a refund or credit. Every time I chat with a representative I have explained the situation and they claim to not be able to find the voucher in my account and ask me for other email addresses and credit card numbers, etc. I have fulfilled every request as well as I have sent screenshots and the actual voucher to the representatives but they claim to not be able to see it and simply pass it off as I will get an email, which never comes, before dropping off and stopping the chat.I would like this resolved via a refund or credit of the purchase price, $99.

  Business Response

  Date: 12/09/2022

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
  
  Regarding your complaint: Generally, we're unable to refund Vouchers after they've expired, but given the circumstances here, I've gone ahead and issued a credit in Deal Bucks to your account.
  
  These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  LivingSocial Customer Support

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 18531580
  
  I am rejecting this response because: Thank you for responding, but the original voucher confirms the amount I paid NEVER expires, the credit provided should also NEVER expire. If that is adjusted, the complaint will be satisfied.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/12/2022

  Hi ****,
   
  Please be kindly informed that we are unable to extend the expiration date of the issued credit. Since it is not our policy to issue refunds for vouchers that have expired, we have made an exception and granted credit for a voucher that expired in 2016.
   
  Thank you for your understanding.
   
  Regards,
   
  ****************
  Manager
  LivingSocial Customer Support

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18531580
  
  I am rejecting this response because: It IS your policy to issue credit for a business that has closed, regardless of the voucher being expired or not, so you are not making an exception. Instead, you have converted my voucher that has a value that NEVER expires into credit that expires in 180 days (less now). This is not fair and unacceptable. Please adjust credit to non-expiring.

  Thank you.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2012-2016 I was using LivingSocial for deals. Sometimes the deals could not be used immediately, but since LivingSocial guaranteed 5 years guarantee for the vouchers, I never bothered to contact LivingSocial to get refunds. Around 2017, when Groupon acquired LivingSocial, my LS mobile app lost all purchased vouchers. And, I totally forgot to call LivingSocial/Groupon to inquire about the vouchers, and until yesterday I couldn't even find any trace of the vouchers. Yesterday, when for the first time, I logged with my email on my desktop I saw the tab named under my stuff VOUCHERS bought before 2017 with my vouchers. I contacted Living Social right away, and I spoke to ****** who tried to help me out but then he said he needs to contact his supervisor, and never got back to me again. Today, I contacted Groupon/LivingSocial support again, and ****** initially said that he can't find anything under my email, but then he said that the vouchers that I pasted in his chat don't belong to me. Since the vouchers belong to me, and I still have all emails sent to my ******************* email with all purchase details, I kindly ask Groupon/Living Social to investigate why these vouchers did not show up on my livingsocial mobile app, so I couldn't use them earlier, and I ask to refund the unredeemed vouchers with groupon bucks since the current Groupon policy states that the vouchers can be used indefinitely.

  Business Response

  Date: 12/08/2022

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
  
  Regarding your complaint: Generally, we're unable to refund Vouchers after they've expired, but given the circumstances here, I've gone ahead and issued a credit in Deal Bucks to your account for all unused vouchers.
  
  These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  LivingSocial Customer Support

• Initial Complaint

  Date:09/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher for 2 hours of bowling for 6 people for Bowlero on 9/25 that posted on my account as of 9/26. I paid $62. My order number is 1000-143874-054735. The deal that was emailed to me was deceptive and mislead me to purchase something that I cannot use in a reasonable manner. The email, attached, clearly shows I am receiving a message and deal from Living Social *************. Bowlero is a bowling chain with multiple locations in *************. There are no restrictions on the deal that states it is not in ********. It is only when I click on a link near the bottom of a list of details that it brings me to a webpage to search for locations to find out none of the ************* locations are included. I have attached the deal page and highlighted where the link is. I would have to go out of state to use the voucher. This deal is a bait and switch. I have contacted Living Social multiple times and all they respond with is that the fine print says all purchases are final. I would like to get the charge reversed or a credit to use for another deal. Even if I cannot get a refund/ credit, I would like BBB to review their business practices and how they email out deals.

  Business Response

  Date: 10/04/2022

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Voucher from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  Jan P
  Manager
  LivingSocial Customer Support

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher on Living Social on August 25, 2022 for $43 to Bowlero Bowling. Immediately after paying for the voucher a window opened stating the locations where I could use the voucher. However, I live in *** and none of the locations were in **. I felt that was information that should have been provided to me prior to me making a purchase. I contacted Living Social through their chat and received a reply the following day but when I responded there was a delay of several hours. Through the chat, sometimes the delay would be several hours and sometimes the response would be the following the day. On August 29, the person who I was communicating with through chat stated for me to contact the vendor to resolve the matter. I told the person that the vendor did not sell me the voucher. Therefore, it was not the vendor's responsibility to resolve the matter. On September 6 and September 8, the person that I was communicating with through chat stated that I had been given a credit to use towards any purchase. However, I do not see a credit. I have also contacted Living Social through e-mail and although they state that they make every effort to respond within 24 hours, when I did receive a response, it was an automated e-mail. Do to Living Social's dishonesty and failure to attempt to resolve the matter in a timely manner, I would like a refund.

  Business Response

  Date: 09/15/2022

  Hello Kentnia,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thanks for reaching out. I've issued a full refund to the original form of payment instead and canceled the Deal Bucks.
  
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support