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Business Profile

Online Shopping

LivingSocial

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for LivingSocial's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order for (3) items: 2 ponchos & a massage gun. I realized my address needed updated. I changed it to my correct address and placed the order. Later, went to check on tracking and address was still wrong. I tried to call (7) times. The answering machine said the office was closed- even tho it was a Tuesday and 11 am. They state that they are open at that time. I tried their live online support option. No operator came on. I finally emailed them. Now I receive an email stating that they already sent the items and would I go and pick up at the wrong address?? I live in *******. The previous address is in ************. That is not feasible. They will not refund or reship the products.

      Business Response

      Date: 08/08/2022

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.

      Regarding your complaint: I'm sorry to hear that the issue with your Marketplace order hasn't been resolved yet.

      I see in your account that you've already contacted the merchant. We expect the merchant to respond to all emails from our customers within 72 hours. If they haven't responded after that time period, our Goods Resolution team will step in to ensure that your issue is resolved.

      If you have any other questions about the deal or would like further assistance from the merchant, please reply to the confirmation email you received when you sent your first message. This way, your questions will reach the merchant and you'll receive the fastest response possible.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      LivingSocial Customer Support

      Customer Answer

      Date: 08/12/2022

       
      Complaint: 17669939

      I am rejecting this response because:

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can not get in touch with them to receive the balance of my money remaining in the account. Want to close my account as well, but cant get ahold of anyone to do that either.Have tried calling-no one answers,have written emails, but no response.Its only 29$,but do want it returned to me.Thank you for your assistance.

      Business Response

      Date: 07/28/2022

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the trouble you have experienced.

      Please be kindly informed that we're unable to convert goodwill Bucks to your credit card. Since you have received credit for not being able to access your orders, this is the only way to receive funds for unused vouchers.

      Deal Bucks are available in your account immediately after they've been issued. When making your purchase, there will be a checkbox on the checkout page where you can choose to apply your Bucks or save them for a future purchase. You can combine your Deal Bucks with promo codes and other discounts--just make sure you're logged in to the account where you received the Deal Bucks.

      While Deal Bucks apply to most deals, they currently cannot be used on gift cards or any deals where the use of Bucks is prohibited in the Fine Print.

      You can check your Deal Bucks balance and see your Deal Bucks history by visiting www.livingsocial.com/mybucks. You can also navigate here by selecting Deal Bucks while on the My Vouchers page on the [website](http://www.livingsocial.com/mystuff) or mobile app.

      Thank you for your understanding.

      Regards,

      ****************
      Manager
      LivingSocial Customer Support

      Customer Answer

      Date: 08/05/2022

       
      Complaint: 17618707



      I am rejecting this response because: I wish to close my account and receive a refund of 29$ remaining in the account. I will be glad to provide a credit card  number if this is required for that refund as do not recall which credit card was used initially .Thank you.

      Sincerely,

      ***************************

      Business Response

      Date: 08/15/2022

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal LivingSocial correspondence. I responded to you a moment ago via email from LivingSocial.com.

      Regarding your complaint: First of all, please accept my sincere apologies for all the trouble you have experienced.

      Please be kindly informed that we're unable to convert goodwill Bucks to your credit card. Since you have received credit for not being able to access your orders, this is the only way to receive funds for unused vouchers.

      If you want we can close your account on your request, please note that then you won't be able to use the credit issued to your account.

      If you have any questions please let me know.

      Thank you for your understanding.

      Regards,

      Jan P
      Manager
      LivingSocial Customer Support

      Customer Answer

      Date: 08/19/2022

       
      Complaint: 17618707

      I am rejecting this response because:I just want to close out my account and receive a refund of the 29$ currently being held for future use.

      Thank you.

      Sincerely,

      ***************************

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