Complaints

This profile includes complaints for ParkWhiz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ParkWhiz

  500 W Madison St Chicago, IL 60661-4544

  
• 

  ParkWhiz

  500 W Madison St Ste 1000 Chicago, IL 60661-2559

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reserved our spot by paying the service fee from 2 March to 9th March total of ******USD. Arrived around 10h00 a.m. Stayed in the line 3 hours. When arrived our turn, no more parking spaces in the designed parking near ship. Waited to find a parking space. Nothing because were occupied by persons who paid on place. Us reserved in advance through website and paid service fee. Finally they said to make a big round around port and parked at the exit from this port. Carried our luggage a long distance. I didn't paid for this kind of service. If I knew that I will be forced to carry all my bags such long distance, I would have parked somewhere else much cheaper and take a taxi. In my life I didn't met such a worst service for reserving something and no getting the service that paid for. All workers were impolite. They don't care. Only gathered cash from the people who paid on place and sending us to the exit far away with a reserved spot. We were last boarding on the ship. All this situation just ruined my vacation.

  

  Business Response

  Date: 05/27/2025

  Hi *******,
   
  We sincerely apologize for the inconvenience youve experienced. To clarify, ParkWhiz does not own or operate any parking facilities; we serve solely as a listing platform for parking providers. 
  
  For us to better assist you, kindly send us an email at *********************************************************. 
   
  Again we apologize for the frustration and inconvenience. We look forward to hearing from you soon. 
   
  Kind Regards,
   
  The ParkWhiz Team

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23362587
  
  I am rejecting this response because: I understand that you serve solely as a listing platform for parking providers, but we paid to you and on the receipt is your name. Someone should take the responsability. Please give us the contact for the parking business. 
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 06/11/2025

  Hi *******,

  We apologize for the inconvenience! Our response times are slower than desired right now due to heavy volume. Our agent has replied to your original email and provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I confirm I received the refund total of ******USD. Thank you. Hope no one will have my negative experience. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for event parking through Park Whiz over a month ago. When I arrived to my reservation, an unnamed, unmarked attendant refused me entry and denied my proof of purchase. He told me "the city will refund you", but the City of ********** doesn't operate the garage, Park Whiz does. I had to pay $20 to park elsewhere after already paying $25 to Park Whiz ahead of time. This is fraudulent business practice to sell a product with zero intent to fulfill it. I have initiated a refund process and would like Park Whiz to be held accountable for this. Several families were denied their reservations on the morning of our college graduation, this is extremely unprofessional and disrespectful to those who were celebrating. I expect a full refund from Park Whiz and expect them to be prevented from selling fraudulent reservations in the future.

  

  Business Response

  Date: 05/27/2025

  Hi *****,

  We are sorry to hear about the difficulties you have experienced. Our agent has responded to your original email and has issued a full refund for your parking pass. While we release the funds immediately, please note that depending on your bank, it may take 3 to 5 business days for the refund to appear in your account.
  
  To clarify, ParkWhiz does not own or operate any parking facilities; we serve solely as a listing platform for parking providers. Nevertheless, please be assured that we are working closely with the garage management to prevent similar issues from occurring in the future.
  
  Once again, we apologize for the frustration and inconvenience this has caused.

  Kind Regards,

  The ParkWhiz Team

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a parking space in ******** for a *** event and when I went to park in the lot, no spaces were available. Ended up paying $50 in another lot. ParkWhiz has not responded to my request for refund. They should also reimburse me for the $50 I paid for another lot. What good it this service if parking spots aren't available in the lot I "bought" a space in?

  

  Business Response

  Date: 05/27/2025

  Hi *********,

  Were sorry to hear about the trouble youve experienced. A member of our leadership team is currently handling your case and has provided the final resolution in response to your open ticket.

  Thank you for your patience throughout this process. If you need any further assistance, please dont hesitate to reach out!

  Kind regards,

  The ParkWhiz Team
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They allowed me to book a parking after 7 PM, and I could not find the location and parked at a different location, and they refused to give me my money back.They told me that they could refund me if I booked it before 7 PM, but they allowed me to book after 7 PM and which, as a one time courtesy, I deserve a refund because it is very tricky. The services that they offer when you can't even find the parking location.I was late to my event because I was circled and looking for the parking location that I booked through them

  

  Business Response

  Date: 05/14/2025

  Hi ********,
  
  Were sorry to hear about the trouble youve experienced.
  
  A member of our leadership team is currently handling your case and has provided the final resolution in response to your ticket. 
  
  Thank you for your patience throughout this process. If you need any further assistance, please dont hesitate to reach out!
   
  The ParkWhiz Team

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Park Whiz customer service on May 6th to discuss an order. When I called a man picked up the phone and asked me for my first name, last name, and mailing address. He did not ask about my order number or how he can help me. When I asked him why he needed my mailing address for a parking order (that did not involve me adding my address online) they hung up on me. I do not know if this was a scam or not. I think their customer service representatives and the number online needs to be investigated. The man would not provide his name. I will be disputing the charge with my bank for *************: *********************************************** Service Number: ************

  

  Business Response

  Date: 05/14/2025

  Hi ******,
  
  We apologize for any confusion. Unfortunately, we are unable to locate the recording of this phone conversation. Could you please let us know the phone number you called us from?
  
  Alternatively, you can reach us via email at ******************************** If your inquiry is related to a refund request, please complete our Refund Request form by visiting ********************************************.
  
  We hope to hear from you soon.
   
  Thank you,
   
  The ParkWhiz Team

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an event last night in *****************. I knew that parking was going to be an issue so I chose to park in a building and pay a fee. I parked my car and scanned the * code which directed me on the Parkwiz website. I entered my information and I got a a code. I attended the event which lasted about 3hra. Upon checking out, I had difficulties reconnecting when I tried to scan. So I had no choice but to leave the premise. I checked the meter now and its up to $50 when it should have been approx $17 The website gives little information on how to make this meter stop. There is no phone number to call for help and when I tried submitting a ticket I am asked for a booking number which I dont have. And the meter keeps thinking. This is absurd.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked at the ************* in ***********, ** on April 19, 2025, using ParkWhizs Express Pay feature. I entered the lot at 5:51 PM and exited shortly before 7:00 PMa parking duration of just over one hour.Despite the platform's assurance that I would be "charged on exit," my session never closed, and I was not charged upon leaving. As of today, April 21, 2025, the timer is still running, and the rate has continued to increase, now exceeding $230. I noticed this issue on April 20 and immediately submitted a ticket to ParkWhiz support. That ticket has not yet been acknowledged or responded to.I have attached two screenshots showing the ongoing session and escalating charges from both April 20 and April 21.This is clearly a system failure, and I request a full refund for the inconvenience of this situation.

  

  Business Response

  Date: 05/02/2025

  Hi An Le,

  We sincerely apologize for the delay and any confusion caused. Due to a high volume of inquiries, our response times are currently longer than usual. Our agent responded to your original email on April 23 and invalidated the ticket, as the payment was unsuccessful.

  Please don't hesitate to reach out if there's anything else we can assist you with.

   
  Thank you,
   The ParkWhiz Team
  
  

  
  

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  An

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WAS SCAMMED INTO PAYING FOR PARKING IN A PARKING DECK MILES FROM THE ****** IT WAS ADVERTISED AS GENERAL PARKING. THE THUMBNAIL THAT WAS SHOWN AFTER I PURCHASED TICKETS ON STUB HUB VERY PLAINLY MADE IT APPEAR THAT I HAD TO PURCHASE PARKING THIS WAY FOR THE BOJANGLES COLLISEUM IN ************************. **** THIS IS PEDATORY AND DECEIVING.**** WHY WOULD THEY STILL BE ABLE TO CONDUCT BUSINESS.

  

  Business Response

  Date: 04/15/2025

  Hi ********,

  We apologize for the confusion. It looks like you purchased this pass from a third-party website. Unfortunately, passes purchased from websites like TicketsCenter, Seatgeek, Stubhub, or Vivid Seats are likely resold to you at an enormously inflated rate over the actual value. ParkWhiz Terms of Service are null and void for any passes purchased through a reselling site, and in case you experience an issue with your pass, youll need to reach out directly to the service through which you transacted to seek a refund/reimbursement, as ParkWhiz is not liable for these sales.
  
  Although we do not condone this, we lack control over the activities of resellers on external websites. We apologize once more for any inconvenience or confusion this may cause.
  
  Thank you,
  
  The ParkWhiz Team
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/4/2025 Usage of my property listings and selling spots at my facility.

  

  Business Response

  Date: 04/15/2025

  Hi Enil,
  
  We sincerely apologize for any inconvenience this may have caused. This is to inform you that ***************** has been removed from our platform effective April 6.

  Thank you,
   
  The ParkWhiz Team
  

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased parking online from ParkWhiz on March 25 for an **** tournament event in ************ on March 28. The company is listed as the official parking app for the venue, **********************. I arrived at the address listed on the pass from the company. The gate was closed. We blocked around to other entrances for the lot. All were closed. In addition to the $41.10 I paid them, I had to pay another $40 to park in another lot and was late getting to my event.

  

  Business Response

  Date: 04/10/2025

  Hi ****,
  
  We're sorry to hear about your experience. We're taking the necessary steps with the parking management to ensure mishaps like this don't occur again.
  
  Your booking was refunded on April 4, and the funds should have been received by now. If you have not yet received them, kindly reach out to your bank for further assistance.
   
  Again we apologize for the frustration and inconvenience.
  
  The ParkWhiz Team

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for being prompt and for following up with your vendors. I just might try your service again at some point. Best of luck moving forward and never forget the value of customer service as so many do as they scale larger.
  
  Sincerely,
  
  **** *******