Complaints
This profile includes complaints for ParkWhiz's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 232 total complaints in the last 3 years.
- 82 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a parking pass from Park Whiz along with tickets to a play at the Orpheum Theatre in *********** on 8/3. I parked at **************************. per instructions and after the play found myself in a long line of patrons who had also parked at the same place after prebooking and were unable to scan the ** code to pay for the pass. I wound up paying $6 out of pocket due to the misleading, confusing directions to the ramp combined with the malfunctioning ** code. I've reached out to ParkWhiz customer service who are refusing a refund thus far and referred me to Ticketmaster. Ticketmaster immediately referred me back to ParkWhiz so I believe this is their responsibility as I parked at the address and location provided by them and was unable to use the pass. I would like $11 refunded-the $5 I paid when purchasing my ******* ticket, and the $6 I had to pay out of pocket since the code wouldn't work.
Business Response
Date: 08/08/2022
Hello,
I'm sorry for all of the back and forth here. I do see your parking pass was refunded, since this was purchased through Ticketmaster, they were the ones who collected the payment so the refund would come directly from them.
Customer Answer
Date: 08/09/2022
Complaint: 17669679
I am rejecting this response because I was told by your customer service via email last week a refund had been initiated. *** further been told by ************ that the refund would have to come from you. Once I receive the refund promised by your own customer service staff, I will be happy to close this complaint, but not a moment sooner.
Sincerely,
*************************Business Response
Date: 08/19/2022
Hello,
That's correct we processed your refund on our end on 8/4/22 which notifies Ticketmaster that a refund has been initiated. Since you paid ticketmaster directly the refund will come from and show as a refund from Ticketmaster.
Customer Answer
Date: 08/23/2022
Complaint: 17669679
I am rejecting this response because I received a message from ParkWhiz, NOT Ticketmaster, on August 4 saying I would have the refund within five business days. It is now August 22 and I still do not have the refund. I will be happy to drop this complaint as soon as the refund is actually received, but since you guys already lied once about this process and I still dont have my money back, I will not accept this resolution on the basis of empty words promising my money will be refunded someday possibly maybe we dont know for sure when. Frankly, you could have had a check cut and physically mailed to me by now, to say nothing of this being an absurdly long time to electronically refund my money, so no. I reject your empty words.
Sincerely,
*************************Business Response
Date: 09/14/2022
Hello,
The original request to Ticketmaster to refund this pass was sent on 8/4/22 when the parking pass was cancelled, we then sent a follow up to Ticketmaster on 8/11/22. I have sent another request to Ticketmaster as of 9/14/22 to refund this pass.
Customer Answer
Date: 09/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The entire process was ludicrously more difficult than it ever should have been and Id strongly discourage anyone reading this from ever using ParkWhiz, but after nearly 45 days of repetitive messages and being ping ponged between two companies who each said the other should issue the refund, I have received my $5 refund and can agree to permanently close my complaint against this shoddy company.
Sincerely,
*************************Initial Complaint
Date:07/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a monthly parking spot through ParkWhiz. The copy used on their website clearly indicates that I could park my car in a parking garage from Thursday July 7 to Saturday August 6th. However the garage they connected me with requires that I pay them on August 1st for the entire month of August. ParkWhiz sold me a product (parking at the *************** from August 1 to August 6) without the ability to deliver it.Please see the attached screenshot.Business Response
Date: 08/01/2022
Hi Hunter,
I'm sorry for the confusion! In the redemption instructions it does say that the billing cycle begins on the first regardless of when your monthly pass started but I can see where the confusion is because we list the parking dates from 7/7 - 8/6. I've issued you a partial refund of $116.67 that covers the dates between 8/1 - 8/6 that you were billed through the garage. The refund receipt is attached, please allow 3-5 business days before you see it back on your credit card account. Very sorry again for the confusion hereJen
Initial Complaint
Date:07/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid for parking. My car was towed, they refused to help reimburse me for the cost To get my car out.Business Response
Date: 08/02/2022
Hi Max,
Thank you for reaching out and I'm sorry you were towed. We did issue you a refund for your parking pass however our records indicate that you added your license plate on this pass on 7/25 at *****. According to the tow document, the tow was prior to that at 12:17p. License plate information needs to be added to the parking pass prior to parking to notify the enforcement company that you've paid for parking. Any absent or incorrect information entered by the customer subjects their vehicle to potential fines or towing from the moment a parking transaction begins as is stated in our Terms of Use.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.