Complaints
This profile includes complaints for ParkWhiz's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 232 total complaints in the last 3 years.
- 81 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sunday 10/2/2022 I purchased a parking reservation from ParkWhiz for an event on 10/3/2022. I received a reservation noting an attendant would be at the parking lot to show a QR code to to gain access to the reserved spot.Upon arrival, there was no attendant and the parking lot was full. I was forced to find parking 7-8 blocks away and pay for it and arrive at the event late.I have e-mailed ParkWhiz and gotten no response.The parking pass noting the instructions and attendant has been uploaded.Customer Answer
Date: 11/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did eventually issue a refund. I was still inconvenienced but they at least refunded what I paid them.
Sincerely,
*************************Initial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reserved a spot using ParkWhiz. ParkingPass #*********. I arrived at the lot at ************************************************************************ on Sep14th. The lot attendant said I must leave because the lot is full. I showed him my reservation. He responded as if this happened frequently and said I will need to contact Parkwhiz for a refund. I contacted Parkwhiz. They responded quickly, but then stopped responding via email once I asked for a refund. They still have not refunded me.Initial Complaint
Date:10/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sept 17, 2022, we purchased a parking spot by Vivid Seats for a Parkwiz spot and the lot was full. I contacted Parkwhiz where a team member named ***** told us he found an open spot at the Linden St lot. We booked a space for the 2nd time through a link ***** sent me by text while driving to that location. When we got there the attended told us the lot doesn't have any prepay options, and we had to pay $20 cash to park. So we paid $43 through a 3rd party vendor, then paid $42 through the link sent by your employee, then still had to pay cash. We expressed this complaint and were asked to send pictures and a copy of our receipt. When I replied to the email with the requested pictures, the email came back as undelivered. I have been unable to contact the company and have not received a refund for this purchase.
Business Response
Date: 01/03/2024
The company has changed *************************** since this complaint was filed, therefore we do not have access to the information needed for this case. If you need assistance, please reach out to ******************************* Initial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was quoted one price (see photo), with additional $15 if the vehicle is oversized which mine is (see bottom of photo). But when I got to the garage, I was told the additional charge is $15 PER DAY, which in my case of 3 days, came to $45. I immediately contacted Parkwhiz and he told me to pay first, get a receipt and see what we can do for reimbursement. I did just that, sent Parkwhiz the receipt, but nothing happened. I believe I should not pay $30 more than what I was quoted. I would have gone for another quote had I known that.Business Response
Date: 01/03/2024
The company has changed *************************** since this complaint was filed, therefore we do not have access to the information needed for this case. If you need assistance, please reach out to *******************************Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sept. 16 tried to park at Station Square with a Park Whiz scan code.Was attending ******************* concert.Amount: $12.Code did not work at gate.Tried in in two lanes but did not work.Traffic behind us beeping and getting inpatient.No choice but to purchase ticket at gate for parking.When I contacted Park Whiz they refused to refund.Many many emails later they still refuse to refund.I feel conned by a very unprofessional staff.Their product did not work period and I want a refund.They can check footage etc to see the scan code did not work.Initial Complaint
Date:08/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/18/2022, I parked in a parking lot in downtown ***********, ** - at *************** (151 W. 4th Street) I have parked here many times and always paid the parking fee via my iPhone. On this particular date, I attempted to pay my parking fee. The ParkWhiz internet service was down. I was not able to pay the $5.50. The parking notice is PCA-M-****** at 05:48PM. (License plate HES DNP). I was given a citation for $60.00. I have made numerous phone call to the company and no one is ever able to assist me to discuss the problem. I have sent appeals to two different website addresses. The first appeal was sent on August 19, 2022 to *********************************** I also attempte to phone Best Park ******** who runs the parking lot and found that the phone number of ************ is not a working number (much like the internet website). I have not received any response to any of my phone calls and email appeals. The parking notice states that in the event the citation fee of $60.00 goes unpaid, it will be turned over for collection. I my appeal emails, I presented the company with numerous dates and times when I have previously parked in this same location. The lack of response is both staggering and shocking. It should be noted that the credit card machine that was previously available at this lot for years has been completely shut down, and customers do not have an alternative method of paying the parking fee. After reviewing the BBB file on this company, I am not surprised at their lack of response to the needs of their customers. There is a phone number for the disputes department on the citation *************). No one was able to assist me with my problem at that number.Business Response
Date: 09/14/2022
Hi *****,
I'm sorry for all of the trouble here. However, we don't own or operate the enforcement company or parking facility so you would need to work directly with them to appeal the citation. In the future, if you are unable to access the ParkWhiz app, please pay for parking at the location directly to avoid citations.
Customer Answer
Date: 09/17/2022
Complaint: 17802602
I am rejecting this response because: The app that is used to pay for parking at the parking lot is a ParkWhiz application. As it was not working correctly, I was unable to pay for parking. This could clearly be a gimmick by ParkWhiz so that parking customers are unable to pay via the application and therefore they get ticketed for $60.00. The response from ParkWhiz is totally unacceptable. This parking lot has also disabled the onsite credit card machine, so in the event the app is not working correctly, customers then have no way to pay the parking fee. I totally reject this response. I am requesting that ParkWhiz refund the $65.00 immediately.
Sincerely,
*********************Business Response
Date: 01/03/2024
ParkWhiz responded to the customers initial complaint advising the cuustomer that we could not refund a citation that was not given by our company as we do not issue citations. If you need additional assistance, please reach out to *******************************Initial Complaint
Date:08/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I booked a parking spot last month (July 31st) for one hour from 11am-noon. When our lunch ran past noon, I booked again for another hour but the website charged me for the same hour (11am-noon again). I booked two hours of parking, but it charged me twice for the same hour and resulted in a $60 ticket from the parking enforcement agency that patrols this private lot. I am trying to contest the ticket now with this enforcement agency, but I'm not sure if it will be successful.Basically, the company charged me twice for the same hour resulting in a $60 ticket because of a problem with their technology/platform. They refunded me $5 for the parking error, but I am still on the hook for the $60 ticket.Business Response
Date: 08/30/2022
Hi there,
I'm very sorry for all of the trouble here. Since we don't own or operate the parking facility unfortunately we are unable to void the citation. Since you are already contesting it with the enforcement company, make sure to let them know that you did pay for parking twice to extend your booking and be sure to share with them both booking numbers. I hope this helps!
Customer Answer
Date: 08/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Luckily the parking enforcement company waived the fee, but I still think it is bad business practice when your business makes an error and a fee is applied to your customer. Very bad business practice.
Sincerely,
*******************Initial Complaint
Date:08/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had booked a parking spot with Parkwhiz for parking in a *********** for a Pitbull concert on 8/26/22 in *********, **. Ahead of time I had provided my lisence plate info and had confirmed the time slot I was allowed for was between 7pm and 12am. I parked in the designated lot that I had booked with Parkwhiz between the designated times for my event. I arrived back to my car before my time expired and had a parking violation ticket for "no advanced payment." When I called to appeal the ticket, they told me they had never heard of Parkwhiz and that I got scammed by the company and there's nothing they can do to clear the ticket. I reached out to Parkwhiz directly after this and requested a refund for the parking that I had paid for and not received and they got back to me saying there's nothing they can do an "that is the risk you accepted when buying the pass."Business Response
Date: 08/30/2022
Hi there,
It looks liks this pass was purchased through a third party. You would need to contact the company that you purchased this parking pass through in order to secure a refund.
Customer Answer
Date: 09/05/2022
Complaint: 17784054
I am rejecting this response because:Per the business's response, I have reached out to the email they had provided me for this third party seller through them on 8/28/2022 and have yet to get a response regarding my refund request.
Sincerely,
*************************Business Response
Date: 09/14/2022
Unfortunately we dont have a way to reimburse you for a parking that wasn't purchased directly through us. We highly recommend purchasing parking directly through ParkWhiz instead of a third party so that you have the ability to control your reservation.Initial Complaint
Date:08/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $22.10 for 24hours of parking with Park Whiz. Nine minutes after paying I received a citation for $87. When I contacted Park Whiz for a resolution they stated that since I paid at ***************************** but the ticket was issued at ****************************** was still responsible for the ticket. These locations are the same, just on separate sides of the SAME lot. The citation # is **********. I would like this citation to be cancelled and the parking fee refunded, given the considerable amount of time I have spent trying to resolve this.Business Response
Date: 08/26/2022
Hi *****,
Sorry for all the trouble here and thank you for providing supporting documentation. I took a closer look at this and I believe you to be right. The directions we have on the parking pass lead you to where you were parked. I'm going to follow up with an email to get you squared away with this citation. My apologies again for all of the trouble!
Initial Complaint
Date:08/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for parking over 5 months ago to attend a ******** Rockies game on August 20th at 6:00 p.m. When I arrived at the parking lot at 5:30 there where no available parking spots. They overbooked the lot. When I called customer service all they would do for me is refund the $15 that I paid in March. I ended up booking parking elsewhere and had to pay $30, missed 2 innings of the baseball game and had to walk a mile from where I was able to park.Business Response
Date: 08/26/2022
Hi ******,
I'm very sorry for the trouble! We don't own or operate the parking facility, we are only a listing service for parking lots to advertise and sell parking through. It is up to the parking lot to ensure the availability of the spaces they sell which we have addressed with their management. We did refund your parking pass but unfortunately we only have the capability of refunding the amount that was charged to the card.
Customer Answer
Date: 08/29/2022
Complaint: 17749962
I am rejecting this response because: I did not conduct any business with the lot owner. You sold me the parking space in that lot, not the lot owner. I only conducted business with you. You had no problems collecting my money in March. Your responses are unacceptable. I incurred losses because you did not provide what you charged me for. Do the right thing and reimburse me for my losses.
Sincerely,
***************************Business Response
Date: 01/03/2024
ParkWhiz responded to the customers initial complaint and refunded the customer his money plus some. If you need additional assistance, please reach out to *******************************Customer Answer
Date: 01/03/2024
Complaint: 17749962
I am rejecting this response because they did not refund my money. I had to do a charge back with my credit card company to get my money back. They have also never reimbursed me for my additional expenses incurred as a result of their negligence.
Sincerely,
***************************
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