Complaints

This profile includes complaints for ParkWhiz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ParkWhiz

  500 W Madison St Chicago, IL 60661-4544

  
• 

  ParkWhiz

  500 W Madison St Ste 1000 Chicago, IL 60661-2559

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered parking from Parkwhiz on the app. When I got to the parking garage, the attendant would not scan my code or honor my payment and asked me to pay again. I refused to pay again and parked elsewhere. I requested a refund from parkwiz. I filled out the form and was contacted by their *** via Ticket #****** requesting a copy of the receipt from the other place I parked. I already provided the on street parking receipt but provided it again via email. Then I was told I needed to send them my bank statements showing the payment. I paid for parking and they refused to let me park. Whatever parkwiz has with the lot shouldn't be my fault. I did pay for on street parking and sent them a copy of the receipt. This seems like it should be illegal to refuse a refund without a customer sending bank statements. I feel like I was cheated out of my time and money and now they're asking for bank statements and customers to jump through hoops because of problems or agreements the company has with individual parking lots. Please refund my money for PARKING PASS:#********* in the amount of $23.20 since you didn't provide me with any parking. Attached is the parking receipt from ************* metered parking as requested by Parkwhiz.

  

  Business Response

  Date: 08/20/2024

  Hi Art,

  We're sorry to hear about your recent experience. Our agent has replied to your original email and provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.

  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a parking pass for an event. Discovered our parking was in a parking ramp that valets. Left our car with them tipped them and came back to our car ransacked. Called the police and they apprehended a suspect as well as our items and several other peoples items. The person was still in cars in the parking ramp! The ramp told us to reach out to whokeever we booked our reservation for a full refund. We found ourselves having to commute two days in a row, several hours on the phone just to get our items back. Contacted park whiz to update them on the safety of the places they promote as well as ask for our refund. They said the ramp was supposed to give me a refund. Contact the ramp and they said that we paid through a third party so they cant issue a direct refund. I let ParkWhiz know this then they said oh yeah thats right we dont issue refunds. Its been a back of forth of nothing. I told them I didnt need a refund for damages or my stolen items but for promoting an unsafe place.

  

  Business Response

  Date: 08/12/2024

  Hi *****,
  
  We apologize for the frustration. Rest assured we're taking the necessary steps with the garage management to ensure mishaps like this don't occur again.
  
  We have processed a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
   
  Again, we apologize for the inconvenience this has caused.
   
  Thank you,
   
  The ParkWhiz Team

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for parking for the 8/10/2024 Titans game in ********* and when I arrived to park, it was an employee only parking lot. A police officer was at the gate and told me it was a scam and multiple people showed up to park there but the vendor was not authorized to sell parking in the lot.

  

  Business Response

  Date: 08/12/2024

  Hi ********,

  We apologize for the inconvenience!
  

  We were unable to locate your support ticket requesting a refund. Have you reached out to our support team about this? In order for us to process a refund, please fill out our Refund Request form by visiting ********************************************.
  
  Thank you,
  
  The ParkWhiz Team
  

  
  

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for parking for a conference i was attending which indicated I would have parking for two hours. So, I rushed to get back. While I admit I was 12 minutes late, though it should have expired at 5:07, not at 5:00 on the dot which meant I was only 5 minutes late. Late is late, I agree. However, the parking notice indicated a NOTICE FEE of $80.00! That is simply unconscionable. There was no notice of this extremely high fee.

  

  Business Response

  Date: 08/12/2024

  Hi *******,
  
  We apologize for the inconvenience!
  
  Unfortunately, we can only guarantee the rates for the exact times you have booked. Any time parked outside the period listed on your ParkWhiz pass may result in an additional fee or the possibility of having your vehicle booted or towed. 
  
  ParkWhiz is a third-party listing service and is not responsible for issuing citations or enforcing parking regulations at any parking lot. Our role is to facilitate parking reservations and payments on behalf of our partners, the parking vendors. As such, we are unable to directly assist with disputing or voiding citations.
  
  If you believe you received this in error, kindly submit a dispute using the information listed on the citation you received. 
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
   
  The ParkWhiz Team
  

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22103288
  
  I am rejecting this response because: Please be advised that I reject the businesses response. They did nothing to correct their unconscionable rates.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/01/2024

  Hi *******,
  
  ParkWhiz does not set the rates for parking at any facility; we simply serve as an online platform for parking data & reservations. Rates are set by our parking providers and vary by supply & demand, special events, etc. 
  
  In your case, the rate you paid for was the location's Day Rate which is valid through 5pm on Weekdays hence, your exit time. For this reason and the fact that you went over your reservation, we are unable to make any adjustments.
  
  My apologies again for the inconvenience this time around. 
  
  Thank you,
   
  The ParkWhiz Team

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/1/24 I made a parking reservation between 5:30pm-11:00pm to have my park parked at the address ****************** operated by Tatas Tacos in *******. Parking pass # is *********. I left my vehicle at the parking lot around 5:30pm which I may add that there were no ************ signs but didn't think much of it because I confirmed I was in the correct location as reflected on my reservation. Upon my return to my car around 10:30pm I noticed my vehicle was gone and the tow company whom information was in the parking lot confirmed they had my car. I paid the $240.70 fee to get the vehicle out and decided to call the restaurant the next day for information why a tow was called. The operator of the parking lot is claiming the parking lot shouldnt have been available through the park whiz app on the date I made a reservation and wasnt aware of it. She stated parkwhiz didnt even stop by to put up any Parking signs. She also stated she was going to have a call with park whiz in regards to that matter. I also spoke to ParkWhiz via email in regards to this matter but have no replied to concern between them and the operator of the parking lot. It seems like there is an issue between Parkwhiz and the owner of the parking lot and Im stuck in the middle which caused my car to be towed under my dime. This is the reason I am requesting the following 1) A refund for my parking reservation (refunding my reservation because unfortunately my car was towed and I did not get to use my reservation )2) for a refund on my towed vehicle I'm attaching documentation of proof from this incident.

  

  Business Response

  Date: 08/10/2024

  Hi Deny,

  We apologize for the inconvenience! 
  

  Our response times are slower than desired right now due to heavy volume. Our agent has replied to your original email and provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
   
  Ultimately, ParkWhiz is a third-party listing service and is not responsible for towing vehicles or enforcing parking regulations at any parking lot. Our role is to facilitate parking reservations and payments on behalf of our partners, the parking vendors. As such, we are unable to directly assist with disputing or voiding citations.
  
  Again we apologize for the frustration and inconvenience.
  
   
  Thank you,
   
  The ParkWhiz Team

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22101976
  
  I am rejecting this response because: I need assistance from parkwhiz to speak to the operator of the parking lot to refund me on towing fee's. I tried to get in contact with them. I spoke to ***** once and she has not gotten back to me or returned my messages. ***** is disputing the date her parking lot was opened through parkwhiz. Are you able to show supporting documents for a official onboarding date for ************************************* through parkwhiz? 
  
  Sincerely,
  
  Deny *******

  

  Business Response

  Date: 08/21/2024

  Hi ****,
  

  We're sorry to hear about the trouble and for the delayed response.

  To clarify, the location was already live when you purchased the parking pass last August 1st. We have provided you with a parking pass upon purchase which should be honored onsite as long as all the parking instructions stated in the pass has been followed. Furthermore, we have already issued a refund for the pass because of your experience, despite the fact that the purchase is valid and considered non-refundable once the reservation has started.
  

  It is important to note that ParkWhiz is a third-party listing service and is not responsible for towing vehicles or enforcing parking regulations at any parking lot. Our role is to facilitate parking reservations and payments on behalf of our partners, the parking vendors. As such, we are unable to directly assist with disputing a tow. Please submit a dispute with the operator and include the tow documentation if you believe that the vehicle was towed in error. You can call ********************************************************* Lot directly at **************.
  

  Our apologies again for the inconvenience, Deny. 

  Thank you,

  The ParkWhiz Team

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ************ all is well. Im a Park Whiz Customer.We booked parking (Pass **********. Unfortunately, the location did not accept our Park Whiz Pass. Moreover, they said they never heard of this app and we had to purchase parking again.This was a huge inconvenience for us as we were not able to hold our event on time. Are you able to provide a refund ($24) and reimbursement for our parking ($29.40)?Thank you,Alex ************

  

  Business Response

  Date: 08/01/2024

  Hi ****,

  We apologize for the inconvenience!

  We have checked our records and we have already issued a full refund for your parking pass # 735810282 last Jul 29, 2024, 9:52pm EDT. Please allow 3-5 business days for the refund to settle and reflect on your end.

  Our apologies again for the trouble, ****. Let us know if you have any other concerns!

  Thank you,

  The ParkWhiz Team

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22073878
  
  I am rejecting this response because:
  Thank you so much for the prompt response. 
  This was parking in ************, and we had to wait outside the building for an hour to understand the issue (after a 3-hour car ride from **).  This involved talking with the parking staff and phone calls to the manager (*******).
  Moreover, it was an embarrassing issue for me and my partner. 
  We ended up having to pay a total parking fee of $29.40,which was above the Park Whiz quoted prices.  In addition, we were late to our event.  I had attached a copy of the receipt to the previous forms.  From this, are you able to refund this amount?
  Thank you,
  ****
  ************
  
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 08/02/2024

  Hi ****,
  
  Unfortunately, we're unable to issue a refund for a payment not made into our system, but to make up for the difference you paid onsite Ive applied a $10 credit to your ParkWhiz account which will automatically apply on your next purchase. The credit is valid up to a year and can be used at any locations listed on our website.
  
  Apologies again for the frustration. Let us know if we can help with anything else!
  
  Thank you,
  
  The ParkWhiz Team

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Also, I logged into my account.  Where can i see this credit?
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29, 2024, reserved event parking through Parkwhiz.Arrived at the parking garage and the computer systems were down and no one could enter or exit the garage. There was no attendant on duty and the call button function was not working. There were 5 vehicles in line with me who could not enter the garage and 2 vehicles who could not exit. I immediately attempted to call Parkwhiz but no on answered. I had to pay to park at another garage.Parkwhiz refused to refund my money since I was able to park at another garage... a garage that I did not book using them so it is irrelevant. I was unable to use the service that I purchased so I would like a full refund of my money.The garage requires that you scan your parking pass entering and exiting from the facility. I requested proof that my parking pass (*********) was used to enter and exit and have not received evidence.

  

  Business Response

  Date: 07/25/2024

  Hi *****,
  
  We apologize for the inconvenience!
  
  Our response times are slower than desired right now due to heavy volume. Our agent has replied to your original email and provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to purchase a parking pass and thought it was a daily parking rate from 5:20am to 7:30pm. After purchasing I realized that it was 5:30am to 7:30am. This was already 6am and I wouldn't have purchased a time for something that already started. Plus u wouldn't have purchased it I realized it was only for 2 hrs. Contacted customer service explaining the error and clearly I didn't use the service so I find it crazy they weren't willing to refund. I could only cancel if the parking time hadn't started but they allowed me to purchase a time slot that already started so there was no allowance for me to cancel or get a refund and I think it's terrible that have have such poor customer service such that they wouldn't refund me for a service I couldn't utilize. Terrible and I wouldn't use them and would warn everyone. Good luck calling to talk to someone because ylthey basically tell u to only email and then don't really assist with the concern.

  

  Business Response

  Date: 07/22/2024

  Hi Sarsha,
  
  We apologize for the inconvenience!
  
  Our response times are slower than desired right now due to heavy volume. Our agent has replied to your original email and provided you with a full refund for your parking pass as a one-time courtesy. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account. 

  Please note that our cancellation policy allows you to get a full refund for your parking pass as long as you can before the reservation starts. Our parking operators would turn away drive-up customers to ensure that all reservations are honored, thus, once the reservation start, we can no longer retrieve the funds from the seller as they already held a spot for your arrival.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team
  

  
  

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4th 2024 we reserved a parking spot at ************************************** and paid $52.20. On the day of the event the lot was not staffed and parkwhiz found another lot for her to park in at ********************************************* for a cost of $42.40. While they did credit the new parking spot, they refused to credit the difference between the original amount paid of $52.20 vs. the new amount paid of $42.40. If I had wanted to park in the ************** I would have booked there originally.It shows in my account online that the original amount of $52.20 was refunded, but it has not and they have refused to refund either the original fee or the difference. I have attached screen shots of the supposed refund and the new parking receipt to demonstrate the difference.Refunding the difference is the bare minimum they should so as their s**** up made my wife late for the show and created unnecessary stress with rude employees and a less than helpful parkwhiz support staff. My parkwhiz account is under ************************** and my phone number is ************

  

  Business Response

  Date: 07/22/2024

  Hi ******,

  We apologize for the inconvenience and the delayed response!

  We have added $20 credits to your ParkWhiz account - the credit is valid for one year and you can use it towards your next booking. We are definitely taking the necessary steps and communicating with parking operators to ensure that the experience you had with the full location doesn't happen again.

  Our sincere apologies again for the trouble. We appreciate your patience and understanding, ******. Let us know if you have any other concerns!

   

  Thank you,

  The ParkWhiz Team

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a parking spot from Parkwhiz by Flash in advance of a grand opening. On 6/7/24, when I went to park there, I found the entire street was closed making the parking lot inaccessible. I completed the on line steps to request a refund. I have only heard a response once in the past month in spite of my repeated outreach. The site continues to say it is being processed.

  

  Business Response

  Date: 07/15/2024

  Hi ****,
  
  We apologize for the inconvenience!
  
  Our response times are slower than desired right now due to heavy volume. We have processed a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 business days to hit your account.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team

  Customer Answer

  Date: 07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will reach out again if the deposit doesn't occur in the timeline you mentioned.
  
  Sincerely,
  
  *********************