Business Profile

Payday Loans

PLS Financial Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PLS Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

61 total complaints in the last 3 years.
16 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March of this year I got a money order from pls for my rent payment, the money order was lost and I put in a stop payment within a couple days, after paying for the stop payment they told me it would be up 30 days for me to receive a refund after they determined it was not cashed and told me to call the number on the form to check the status..after waiting ****************************************************************************************************************************************************************** we didn't have a copy of your ID we will send it again..so I wait and check again now its April and they say still no paperwork go back to the store..the store says oh we need the stub from the money order and we'll send it again, I wait call and check again and still they have nothing about my money order, I go back to the store talk to the manager and she says oh I need the receipt and I'll send it, I said it's been two months and I'm getting a eviction notice because of this she assured me it would be done right this time and I call still nothing, they take my name and number but no one ever calls me back and now it's May..my next step is getting a lawyer because this is beyond ridiculous
Business Response
Date: 05/12/2023
We are not able to release any information regarding ******************************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Customer Answer
Date: 05/15/2023

Complaint: 20009398

I am rejecting this response because:
I paid for a stop payment on a money order and didn't receive that or a refund of my money order
Sincerely,

*******************************
Business Response
Date: 05/23/2023
We are not able to release any information regarding ******************************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Customer Answer
Date: 05/23/2023

Complaint: 20009398

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:03/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PLS blatantly refused to cash a valid cashier's check claiming without merit potential fraud due to having incredibly ignorant staff at the branch I went to. The person seemed to literally not understand that an account number is not present on the bottom of cashier's checks due to the literal nature of the item. Check was endorsed and signed.
Business Response
Date: 03/29/2023
We are not able to release any information regarding *************************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Customer Answer
Date: 03/29/2023

Complaint: 19859062

I am rejecting this response because: what has been stated by the business regarding the check is a blatant and bold-faced objective falsehood. No, cashier's checks do not need to be notarized by the sender because THEY ARE LITERALLY SENT BY A BANK. I'm not sure what kind of sick game PL$ is playing but this complaint will not be resolved until the lying stops.

Sincerely,

***************************
Business Response
Date: 04/03/2023
We are not able to release any information regarding **************************; to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Customer Answer
Date: 04/04/2023

Complaint: 19859062

I am rejecting this response because: once again, this business is being extremely dishonest, straight up gaslighting me here and attempting to deny all errors committed on their end. I have never seen such blatant propensity to absolute falsehood in a functional business. It's quite evident that whoever is responding here to complaints has no clue of the total incompetence of the business. It is an objective lie that a bank's cashier's check would require a notary. I will be escalating this further. It's disgusting.

Sincerely,

***************************
Initial Complaint
Date:03/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased money orders 01/05/2023 for my rent in the amount of $2725! The checks were lost by my leasing office I put a stop payment on the money orders 01/07/2023! Its now 03/04/2023 and ive yet to receive anything! When I contact them they say its on the way but it has yet to come! The last time I called they stated it was mailed out on the 02/16/2020 which was 2 weeks ago it would not take this long! Im now receiving notices to pay or move out! If Im evicted I will be suing pls for so many damages! I have children and this is not fair I want my money back now!
Business Response
Date: 03/06/2023
We are not able to release any information regarding *************************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Initial Complaint
Date:02/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My tenant paid her security deposit with two PLS money orders totaling $3,096.00 on the weekend of January 14th. January 17th, I deposited those money orders via a mobile deposit and funds were available the next day. Two days later, the funds were withdrawn from my account due to a stop payment placed on both checks from PLS and I was issued legal copies of those money orders, confirming they were stop paid.Since then, I have been going back and forth between PLS branches and corporate about the issue on a weekly basis, every day on some of those weeks. After arguing several weeks that the money orders were indeed stop paid when branch employees told me they were not, I continued to escalate to corporate until I was able to speak to someone in the *********************** where I ran into an *****.On February 17th, ***** informed me that he has seen this happen several times and that the problem is that I deposited the money orders via my mobile deposit app with my bank, which will cause PLS to stop pay the money orders. ***** said that the money orders cannot be deposited via a mobile deposit because of prior issues with fraudsters. He said I needed to have the purchaser go into the branch where she purchased the money orders, bring the legal copies of the money orders that were stop paid, and contact the money order department so they can get the money re-issued.Now, it's February 20th and I have been unable to get a hold of anyone, including ***** and his manager (who were somehow unavailable all day), to get issued new money orders. I am very upset that I am still missing $3,000 over a month later now. PLS needs to make this right and issue me new money orders so that I can re-deposit them into my account. I have never had an issue with depositing a money order from another bank before via mobile deposit. Not sure why this is an issue for PLS. Someone just needs to help me out.
Business Response
Date: 02/21/2023
We are not able to release any information regarding ***************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Customer Answer
Date: 02/22/2023

Complaint: 19439329

I am rejecting this response because:

- This is an automated response that indicates you have not even read my complaint.
- I have not been offered a contact to discuss or provide authorization to discuss
- I still do not have my funds

Sincerely,

*****************
Business Response
Date: 02/23/2023
We are not able to release any information regarding ***************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Customer Answer
Date: 02/27/2023

Complaint: 19439329

I am rejecting this response because:
- you have yet to return the funds back to the purchaser
- you have yet to respond to the internal email sent from the ********* St branch here in ****** regarding the missing funds
- you have yet to call back from the money order department (neither ***** or *******)

We have already provided all the documentation and proof that PLS has asked of us.

Sincerely,

*****************
Initial Complaint
Date:01/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a money order that was damaged so I made a stop payment of it and asked *** to reissue the amount back to me in a check. The ** number was ********** in the amount of $1400. They told me it was mailed out to me in 01/06/2023 two months after the stop payment! I Never received it. I called their corporate office ********** 7 times, and they never get back to me. I want my money ASAP.
Business Response
Date: 02/10/2023
We are not able to release any information regarding ******************************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Initial Complaint
Date:01/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/4/2023 Date of my transaction.I paid ****** to ************* The apartments I paid for we no longer wanted to moved forward with application.I requested my funds back from merchandiser and they told me to call the card made the payment from.I called PLS dispute team and currently have a dispute open.I have sent over everything they need from me and I even picked up a replacement card They won't let me speak to a manager and I have been hung up in my face twice.I really want my funds back and I will never use PLS again.
Business Response
Date: 02/10/2023
We are not able to release any information regarding ************************ to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Initial Complaint
Date:01/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/18/2018, I made 3 (three) money orders in the amount of $900.00 each which is the amount of $27,000 I misplaced the money orders while moving. While packing to move,I found them, I took them to a PLS currency exchange,I was told they couldn't track the money orders so they took copies and gave me back the originals, and was told they will get back to me, and it was said they can be cashed but I will lose value. I haven't heard from them since.Can yall please help me.? Thank You, *************************************** ************ **********************
Business Response
Date: 01/19/2023
We are not able to release any information regarding ******************************* ****** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Initial Complaint
Date:12/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Well I made a Money order on Nov 10,2022 for the amount of 200. I wrote down money order number but I lost the receipt I mailed the money order n never was received I thought it was just taking time because of the post office being short staff?? Person called me and asked if I had sent it told them yes , they never received it. Til this day. I went to pls located **************** where it was purchased and told manager I have the money order number but lost receipt can u check to see if cashed it wasn't I asked him then if I can get reimbursed he said no because I don't have receipt the most he could do is place a hold on it. To See if appears still hasn't. So I told him the time it was purchased n amount on that specific date n actually widrawl time I removed from my bank acct he saw all this n saids the only 200 money order was mine, but I can't get reimbursed I asked to check footage of the actual day of me buying money order but states they can't do that either it's either the receipt or nothing . So The money order is on hold n they won't help me with no means w proof to reimburse me, I called corporate ************* stated the same how can they stay with money that's not theirs?What can I do? I'm sending money order ************* acct so u can see I removed 200 from ATM the dugout store next door from pls check cashing on bluehill ave n then went n bought the money order for 200 .The fee for withdrawal is on their too 2.00.I called corporate office 1 855 856 **** 3 times on Dec 29,the went to pls on corner 3 nobody can help. Is this legal that they can keep my money even if I have proof . ? Please help. Money order was purchased at **** am .
Business Response
Date: 01/05/2023
We are not able to release any information regarding *********************************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Initial Complaint
Date:12/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
* Date of occurrence 8/12/22 * Solicited by ******************* of ****'s *********** to seal driveway.* I was told 50% down was required.* $1,000 was provided by check #**** was given to ********************* Approximately 20 minutes later, received call from **** saying I would need to inform bank to cash the check, he had no checking account(s).* I went to the BBB website and found numerous complaints for various financial issues and workmanship.* Called our bank and confirmed the check had not been cashed and put a stop payment was put on the check.* I Called ******************* and informed him a stop payment was put on the check, no work was to be performed and to return check to us. **** was mad and hung up. * Received call from ******************* stating the check had been cashed anyway PLS ********************* was used.* Contacted our bank. Our bank stated that since no work was performed and that the individual had been notified that a stop payment was issued, our bank would NOT pay against the check. * The Ohio ************************* and the **** BBB were informed and complaint(s) filed.* We were advised to file complaint against PLS *********************.
Business Response
Date: 12/16/2022
We are not able to release any information regarding ****** and ***************************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Customer Answer
Date: 12/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.
I (*******************) am more than happy to draft an explanation to be notarized and forwarded to
the BBB. If we could please be provided who the notarized avadavat needs to be addressed to.
As a side note, because of the holidays, it ma take me a little longer than a week, but it will be
taken care of and provided.

Sincerely,

*******************
Customer Answer
Date: 01/23/2023

Complaint: ********

I am rejecting this response because: My wife ******* and I are requesting that you please reopen complaint
#******** against PLS Check Cashing Services. We spoke with "****"
in your offices on Friday, January 20th, 2023 concerning this matter.

Our reasoning for requesting that our complaint be reopened is that
PLS Check Cashing Services has NOT done what they agreed they
would do.

PLS's customer (******************* / ***************** Coating) had been informed
that a stop payment notification had been issued by US Bank prior to PLS
having cashed check number ****. Regardless, ************** knowingly
presented the check with NO WORK HAVING BEEN PERFORMED and
PLS cashed the check.

The notes included by PLS in the original BBB complaint stated that PLS
would NOT be pursuing us in this matter and that the issue would be dropped.
We had also requested that our credit be corrected by PLS. This is also
included in the complaint notes.

Since that time, PLS has turned this matter over to ******** Collection Services.
This is validated by the attached collection notice.

If PLS does not immediately correct this matter, we will be pursuing this matter
with the State ************************* and our retained legal firm.

Sincerely,

****** And *****************************
Business Response
Date: 01/25/2023
We are not able to release any information regarding ****** & ***************************** to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Customer Answer
Date: 01/25/2023

Complaint: 18574269

We are rejecting this response because: Neither my wife ******* or I dealt with PLS Check Cashing Services at ANYTIME.
******************************* of ******************* called and notified us he had no bank account and he may not be able to perform the work. ************** stated he had NOT cashed our check.
Upon receipt of ****************** call, a stop payment was immediately issued on check #**** by US Bank on 8/12/22. No work was performed. Although ************** was informed by phone that a stop payment was issued on the check and that the check was stopped, ************** still knowingly presented the check to PLS Check Cashing Services anyway.
The complaint against PLS was filed on 12/14/22 because of PLS having filed collection efforts in this matter against us. On 12/16/22 PLS stated on the BBB website that they could not release any information concerning this matter without a signed release. Immediately following, PLS stated they were dropping the matter as noted with the BBB originally. Even though PLS did state they were dropping this matter, PLS still pursued collection efforts against us (collection notice provided to the BBB). This is why our complaint was reopened.
If PLS provides us in writing that they are dropping ALL collection efforts in this matter in both *******'s and ******'s name, as well as provide us written verification that any and all collection efforts by PLS and / or ******** have been dropped and removed from both our credit reports, then we are happy to provide PLS with a signed detailed affidavit specific to ****************** actions and PLS can pursue their customer, ********************************

Sincerely,

****** And *****************************
Initial Complaint
Date:12/05/2022
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am in a rehab facility (since my home caught fire) and my sister tried to take care of this issue for me.Trying to put a stop payment and get a duplicate money order/refund issued. The bottom portion of the money order has been destroyed. Called and spoke to manager at store, she informed us to take the money order in after explaining what happened to the money order and was told to take the money order in. Went into the store the next day located in *********** on ********** and was given to form (attached) and was told to call the number ************ since she said they could not guarantee getting a duplicate money order since the bottom was missing/destroyed. Dont understand why she did not tell me this on the phone. I called the 855 number and was told they were not sure what to do and they would have a district manager call us. A district manager called us (ironically from the same phone number of the location) and said he would look into it and call back. On Friday 12/3/2022 at 7pm the manager Latera from the store that we had already spoken to called (not the district manager) and left a voice mail. We called her back today on Monday and she said "too bad", could not get a refund since it was destroyed. When I was in the store she actually gave me the print out of the proof of purchase/screen shot (attached), which is very disturbing since I dont think I should have been given this HOWEVER very thankful since it is proof of payment that it was purchased. Your company received $392.83 for a money order that is not any good since it was destroyed and "someone" has the $392.83. Since there is so much push back on refunding the money makes us think that someone pocketed this money.The original money order is in hand, have the proof of the purchase/transaction from the store manager and filled out the form as needed and still told too bad. Something is very wrong with the whole situation. The money order was purchased on October 5, 2022. Per your form #5, the refund should be issued either after the 5 days of stop payment (which the store refuses to take and process the form/paperwork).
Business Response
Date: 12/06/2022
We are not able to release any information regarding ******************************* to a third-party without first receiving a signed and notarized statement from the individual authorizing such a release. The individual who has made the inquiry has not provided this authorization. The signed and notarized statement can be mailed to: PLS Financial Services, ********************** *************************************************************************.
Customer Answer
Date: 12/08/2022

Complaint: 18528339

I am rejecting this response because:

The employee and manager of the store did not abide by this legal policy or follow the rules of releasing information from me to my sister when they gave her the transaction history print out that included a copy of my drivers license with all my information including my address, phone number, date of birth and social security number.
They had no problem giving her my personal confidential information that could have been used for stolen identity without any notorized letter.
Also they had no problem calling my sister on her cell phone yesterday discussing the problem and details with her. Again with no authorization that is now being requested. The person that spoke to my sister yesterday at 258pm. Her name is ***************************** and her telephone number that she called my sister from was ************.
She told my sister she would call her back in 5 minutes. No follow up phone call was received.

Sincerely,

*******************************

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PLS Financial Services is NOT a BBB Accredited Business.