Complaints

This profile includes complaints for CYM Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CYM Living, LLC

  549 W Randolph St Fl 2 Chicago, IL 60661-2208

  
• 

  CYM Living, LLC

  1737 W 79th St Chicago, IL 60620-4412

  
• 

  CYM Living, LLC

  2231 E 71st St Chicago, IL 60649-2521

  
• 

  CYM Living, LLC

  17 S Austin Blvd Chicago, IL 60644-3710

  
• 

  Pangea Real Estate

  1366 N Arlington Ave Indianapolis, IN 46219-3205

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ceiling in my living room collapsed while me and my son were home. Since then communication with the property manager was poor. I could barely get in contact with her. So I reached out to the area manager who was just as bad. He didnt communicate with me in a timely manner. He told me my rent was $864.21 for the month of June which I paid in full but he never adjusted my rent in my profile. He claimed after the maintenance people were done working on my apartment he would calculate the remaining discount and let me know how much to pay for JULY but he NEVER called me back til July the 2nd. Now hes claiming I owe more money for July. He told me I was irritating, just overall very unprofessional. Ive tried to get in contact with someone over him but failed to receive help. This is by far the worse rental experience I e ever had!

  

  Business Response

  Date: 07/07/2025

  Good afternoon, we apologize for any difficulty you have been experiencing. Upon review of your ledger you were issued a credit in the amount of ****** for the ceiling. In addition your ledger was corrected for Parking Charges in the amount of ******. After your payment was made on 6/26, your balance was *******. the amount to be paid in July was 449.53.  You currently have a zero balance. 

  Also your information has been sent to our field team to review the communication breakdown. 

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the last week, ******* had experienced extremely high temperatures. For whatever reason, every summer there is an issue with power, multiple outages weekly and CYM has yet to fix it! This has been an issue for me since the Summer of 2023, third summer in a row! In the last week. My children and I have been without power 3 night for more than 12 hours.; no fans? no air conditioner in 80+ degree heat! no relief from the heat, extremely uncomfortable! Maintenance comes here almost every morning to go to the breaker and fix it! On top of that, maintenance request can be fulfilled until 11pm, but Ive called at 8pm,sometimes even 7 and still have had to wait until almost 9am the following day for my power to be restored! Clearly this building has a wiring issue! I have a 3bd rm apartment but cant have more than 2 a/c running at a time or else Ill lose power completely! 2 air conditioner units will not suffice for a 3 bedroom! So, my children and I have to suffer because CYM doesnt want to correct the electrical issue in the building! It is the beginning of Summer. I have to deal with multiple outages weekly, until its over!? Thats completely unacceptable! I have searched endlessly and can not find a corporate phone number; to speak to someone on a corporate level! I will be ending my relationship with CYM once my lease is up! will be moving out of this building!

  

  Business Response

  Date: 07/07/2025

  Good afternoon, we apologize for the difficulty you have experienced. Your information has been forwarded to our field team for review and resolution. Someone should be reaching out to you to get this resolved. 

• Initial Complaint

  Date:06/18/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CYM Living, LLC is the worst real estate company. I'm sitting in an apartment that's been gutted out. I can see down in the basement. The maintenance man got hurt. Before he got hurt, he gutted out my floors. Now I'm sitting in an apartment with my floors gutted out, and they won't fix it. I've already been bitten by a rat. Can someone please help me, please?

  

  Business Response

  Date: 06/18/2025

  Good afternoon, we understand how difficult this situation may be. We apologize for the inconvenience you have experiences. We have reached out to our field team who state the job will be completed tomorrow. 

• Initial Complaint

  Date:05/31/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in my unit for a year 1/2 and every single month I have to request an exterminator because there is a cockroach and ***** and mice infestation in the whole building. The zone leader Cam refuses to properly ensure that the whole building is exterminated and always says I have to put in a request. There is a tenant on the side of the building I live in that lives extremely disgustingly, fumigating the entire building with a harsh smell every time they open their door. Cam, as well as the property manager ******* knows this, however they are actively refusing to exterminate that unit, basically saying theyre just not going to renew that tenants lease. It seems like they are expecting myself and my two daughters to weather the storm and live like this until that tenant leaves. The problem is that it didnt start with that tenant. Its been like this since Ive moved here and it also seems like I am the only tenant requesting exterminators. *** asked for a better unit. Ive asked for consistent extermination. *** even asked to amend my lease to where its written that I get an exterminator 1-2 times a month. I have severe asthma and COPD and exposure to bacteria, especially from pests is dangerous for my respiratory system. My apartment remains clean. I do not live nasty. To believe that I as a tenant must endure this inhumane and atrocious environment when I pay my rent and dont cause any problems is insane. Please, please have someone come check out this building. There is even a smell Ive complained about consistently that comes from the pipe in the kitchen that smells like sewage. They dont care at all. Please help.

  

  Business Response

  Date: 06/17/2025

  Good afternoon, your concerns were forwarded to our field team who have advised of a treatment schedule for you and the building to rectify the pest control issues. We understand how difficult this can be and apologize for the inconvenience. 

  Customer Answer

  Date: 06/17/2025

   
  
  Complaint: 23401253
  
  
  
  I am rejecting this response because:
  
  This is what the business (CYM Living) usually does after a complaint like this is put in, they do ONE treatment, and then that’s it and it’s left up to the tenants to call in and complain for pests control. The problem is I’m the ONLY tenant calling and complaining. There is mold coming through my bathroom wall and tub as well which I’ve complained about before. And even after telling the maintenance person today while they were spraying (for all of 90 seconds by the way), he still said I had to alert the management company first. This is the second time mold has emerged from the wall and they just paint over it. There is still a horrendous smell coming from the kitchen sink pipes after water hasn’t been ran throughout the day. It smell like a literal sewer. They refuse to fix it. The maintenance man will just pour deodorizer down the drain and say that’ll help. One treatment for the building is NOT enough. I’ve requested that I have automatic pest control at least twice a month, for roaches and rodents, yet I’m still being told I have to put in the request. The building is infested. They only clean the hallway (lobby) when a complaint is put in and someone has to come out and see the building, or when they’re showing a unit to a potential tenant. They do less than the bare minimum when it comes to maintaining a clean & safe building. 
  
  Sincerely,
  
  
  
  Maria Stollenwerck

  

  Business Response

  Date: 06/23/2025

  Good afternoon, our field team reports that all attempts are being made to maintain the building, we are treating Ms. Stollenwerck's unit regularly and are treating the building as well. We understand how challenging this may be and apologize. 
  
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested for replacement house keys my house have been open since March 2025 it is now May 2025 & I still dont have the keys in my possession but they are trying to charge me $60 for keys I dont even have and is not trying to give me. 

  

  Business Response

  Date: 06/12/2025

  Good afternoon, your PM has been in contact with you. Per our records the keys were picked up but did not work. A new key order was submitted.

• Initial Complaint

  Date:05/22/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally document a serious and ongoing issue regarding my residence at **********************, managed by CYM Living. I moved into the property on January 24, 2025, and since that time, I have been dealing with a persistent and severe ***** infestation.Despite multiple attempts to notify management of the problemboth in person and through phone and email correspondenceno effective action has been taken to resolve the issue. I have communicated directly with Ms. ******** ******, the Property Manager, on several occasions. Unfortunately, these interactions have not led to any meaningful resolution. Ms. ****** has consistently claimed that there is no documentation of my complaints and has refused to offer assistance or escalate the matter **************** this point, I am uncertain of the appropriate next steps and am seeking guidance on how to proceed. The ongoing infestation presents a serious health and safety concern, and the continued inaction by property management is unacceptable.I respectfully request immediate attention to this matter and a formal response outlining how CYM Living intends to address and resolve this issue.****** Ring, ************ ***********************

  

  Business Response

  Date: 06/03/2025

  Good afternoon, your concerns have been forwarded to our field team for review and resolution. 

• Initial Complaint

  Date:05/13/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We been having a rat problem for a year. The whole building is rat infested. They come to lay traps down they get caught, then more come. If we kill 2 rats another one comes. They claim they patched the hole but more rats keep coming. We cant have company because of the rats and I have a 3 year old autistic toddler who is a busy body so we cant lay out snapped traps. We used everything to get rid of the rats but when they die more comes.

  

  Business Response

  Date: 05/14/2025

  Good Morning, your property manager has been in contact with you to work on a resolution. We apologize for any inconvenience. 

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/29/25 I sent in a maintenance request for a large crack in my ceiling. Nothing was done until I received a call on 4/8/25 and was told to move my items out of the bedroom so the ceiling could be repaired on the 9th. No one offered any help for an issue that was no fault of mine. On April 9th my ceiling in my apartment fell onto the floor damaging my furniture and clothes. The insulation was blown in, so when it fell it contaminated all of my belongings. I let the office know right away. Maintenance did not show up to clean the drywall and insulation up until 4/11/25 I was not offered another apartment to move into until the repairs could be completed. I was not offered any help with moving items, I was told it was my responsibility to move my furniture out of the room. After maintenance picked up the large pieces of drywall and insulation they did not clean any of the small pieces. The debris went into other areas of the apartment not just the bedroom, insulation was still hanging from the rafters ready to fall with the slightest breeze. Due to the health hazards of breathing in the insulation I could not stay in the apartment without getting sick. I received a text stating the maintenance request was completed on April 10th and this was false. Maintenance did not start cleaning until the week after which was a terrible job and still unlivable. The ceiling did not get repaired until April 25 but still no cleaning was completed. No cleaning had been completed up to the day I handed in my keys on the 4/29/25 . I feel I have been more than cooperative with this whole situation that was not handled correctly by management. I have been put in bad position of having to come up with the money to find another apartment that I can actually live in and had to pay all the up front cost of a new apartment that was an unexpected expense.

  

  Business Response

  Date: 05/13/2025

  Good Morning. We have forwarded your concerns to the local office for review and follow up where necessary. 

• Initial Complaint

  Date:04/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment on CYM living website waited 2 days to hear back a response either approved or denied I paid the application fee of $50 just to see Monday morning my application was denied ? I get paid weekly make 3x the rent and when I call customer service they cant even tell me why I was denied was told to contact someone through PO BOX , I just want to get in contact with someone about my application which ***** not being able to get in contact with anyone but spent my money on the app fee. 

  

  Business Response

  Date: 04/29/2025

  Good afternoon, we apologize for the inconvenience you have experienced. We understand how stressful apartment searches can be. Unfortunately the Fair Credit Reporting Act (****) prevents us from providing denial information over the phone. The **** mandates that you submit your request in writing within 60 days of receiving your notice. You can submit your notice to our Resident Approvals Manager at ****************************************************.

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************ refuses to make repairs in a timely manner. Spent 7 months to get a working dishwasher, other issues have not been resolved since moving in July 2024. Recently our AC reaches 80F+ during the day and they refuse to repair until May 1st despite nearly a month of notice.

  

  Business Response

  Date: 04/25/2025

  We apologize for any inconvenience you have experienced. We have forwarded your concerns to our field team for review and resolution. 

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23225161
  
  I am rejecting this response because:
  

  We are told by the office constantly that they are reviewing or handling the situation. I do not trust the word of mouth. As of last night (April 27th) our apartment reached 84F and stayed that way until 3am. We received a phone call approximately 4 days ago from our leasing office that they will be fixing the ** but we have yet to have anyone stop by and see what exactly is the issue. I'm not being unreasonable and asking for all this chaos over a missing light bulb. Our apartment is reaching dangerous heat levels for ourselves and especially for our 7 month old child. If we still do not have at least an attempt by maintenance on Friday this week (May 2nd) I will be forced to contact the ***************** for an inspection to make sure I am not endangering my child. It's been nearly 6 weeks since this issue was first raised. 

  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 05/01/2025

  Our field team has attempted to visit your unit, most recently Wednesday April 30 and was unable to gain access. The maintenance team knocked and called both leaseholders (3 times) but did not received a response. We do not have a copy of your unit key. We are requesting a copy of the key in order to gain access to repair your unit. 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23225161
  
  I am rejecting this response because: Keys were made for us and a master key was in the office as of November 2024. As for calls and knocking, I had tried to call back but was left waiting for someone to answer the phone for nearly 30 minutes. I haven't ever been able to reach anyone at the office by telephone. Ive spoken with Maintenance and they have resolved the major issue but after speaking with the ***************** today there is still issues with air filtration and drainage in the bathrooms. I understand that an attempt was made and I do not discredit that, but making attempts then ignoring the follow up calls when things may have been busy or someone was at work isn't acceptable. 
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 05/05/2025

  Good Morning,  Regarding the issues discussed with the health department, we will address those, as they are different from the initial concern mentioned. 
  At this time, we still do not have keys to your apartment. In order to complete the necessary repairs, we need your cooperation. This includes insuring we have keys and access to your unit to perform repairs. 

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23225161
  
  I am rejecting this response because: Losing the keys to my unit shouldn't require this much hassle. I work the same hours that the office is open. I have to call off work to make sure I can be home for repairs. We don't have access to our storage closet since July 2024, even after repeated attempts to acquire the key from the office. Keys seem to be disappearing and not existing quite often. If you require organizational help and cataloging your keys, then I'd be happy to help.
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 05/05/2025

  Good afternoon, We are more than willing to address any outstanding maintenance requestsall we ask is for your cooperation and for you to bring the key so we can make a copy