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Business Profile

Property Management

CYM Living, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for CYM Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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CYM Living, LLC has 22 locations, listed below.

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    Customer Complaints Summary

    • 175 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On numerous occasions since April 2022, the leasing manager and other employees has entered my apartment without giving prior notice or leaving any notice that they were there. I have came home to my patio door unlocked (which I never go out on or even unlock), my oven moved, led lights on in bedroom when light was originally off, I have had the leasing manager walk in while company was here and they informed me she was at the top of the stairs by the time anyone even noticed she was there, also just recently she has walked in and came all the way upstairs with a male employee who both saw me naked and proceed to have in argument with me in my bedroom doorway. Not once did either person apologize for seeing me naked nor did she attempt to allow me to finish putting on clothes, she was literally in my doorway while I was in a sports bra and underwear. There has been no prior notice given for any of these intrusions and she feels she is doing nothing wrong. This is now interfering with not just my privacy but also my safety. I am currently 8 months into a high risk pregnancy and also have a 4 year old. All the stress of worrying about her or any of her employees barging in when they please can easily lead me into early labor. I have emailed corporate and have received no reply so far. This is a major problem.

      Business Response

      Date: 08/08/2022

      We apologize for any inconvenience this may have caused. Our field team has sent emails and posted notices on your unit advising of inspections and intent to enter. Our process is to post notices and knock before entering. 

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Regarding the building that is next to 105 ********** which is ***************** The apartment building address is 107 *********** is owned and operated by Pangea.This problem has been happening since September of 2014. When we purchased the church we had a brand new roof put on the building, since then we have had to repair the roof six times with a cost of $900 each time, the last couple of months we had to pay $4,000 because the roof was leaking and the last time which was recently July 27, 2022 we paid $750 because 3 holes were in the roof.The tenants are allowing the children to play on the roof, they are dumping garbage pampers and other items as well as one day we called the police because they were throwing things at cars and people passing by. They also tried to bbq on the roof. Some older cars have been stripped of the catalytic converters and they are using the site on the side as a dumping ground.We have placed many phone calls and emails along with leaving notes asking for them to rectify the situation but we have not had any response to our complaints or concerns.Our church can not continue to take on unnecessary bills because of Pangea negligence.To date, we have sent another email, placed another phone call and left messages on social media to try and get a resolution to this problem.We, our ****** and True Love members would appreciate any assistance you can provide to solve this issue.Our administrator *********************************** has been the person who has tried numerous times to contact Pangea with no result. You can call her for more information and details of the efforts to solve this issue at **************.

      Business Response

      Date: 08/15/2022

      Good Morning, your information has been forwarded to our field team for more information on how this issue can be resolved. 

    CYM Living, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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